Response from Lawn Pro
She called me in late 2006, for a quote 2007... When I called her back, she thanked me for getting back with her.. I have this in my notes... I checked it out, but had to wait because of the snow... I drove out there, spending my time, gas, and labor.. I took detailed notes of the property, such as a big tree that fell down, and some other things.... Despite the big tree coming down, I sent her a shade program... I felt it was best for her lawn. She actually needed less fertilizer, than a lawn with full sun... Shady lawns are tricky... My e mail is as follows: 2/23/07 e mail. "Thanks for taking the time to wait for an estimate from me. If you have to go with a quick quote I can give you one. I just don't want to loose the chance to give you a quote this year. Unless I hear from you, I will wait for the snow to melt, so I can give you a more accurate quote, instead of the basic generic quote. I was thinking shade, but you said sun, so I may be wrong. Thanks, Steve Henson" She went with another company. After that I left a message telling her I would e mail her a quote, just in case she was not happy with whomever she hired... it was in 2008, I got tired of calling people so much over the years, and decided to e mail her this year... I sent her an e mail seeing if she was happy this year... I received an error message, so I called her to update her e mail address... When I said "Hello, this is Steve Henson from Lawn Pro", she let out a "sigh".... She said she was not interested... I let her know she got my name off of Angie's List (for credibility), and if she wanted to give a new e mail I would send her a quote in a few years... I don't think a quote every few years is too much to ask for, when I spent my time, gas, labor, basically my money to put together a detailed estimate for her... I don't remember being rude to her, but I did put it in my file never call her again... That was the whole point of the e mail. Not to call her... But the thing that gets me is, if she want's less calls, she should update people with her new e mail, like some of my customers do. I don't like "spam e mails" either. I think I'm paying the price for others that really sent her junk. I could tell this from her "tone". I think she must have confused me with a mass marketing company that calls over, and over... I don't do that!!! I would delete her all together, but I feel I need to keep her on file, in case she ever calls me again, or puts out another bad report, trying to hurt my livelihood... I guess I could be a better salesman... It's a real tough job, this industry... I was really not designed to work a phone, send e mail's. Lie, stall people, type, or do paperwork.... I'm really great at killing weeds and making lawns look good... I'm really trying hard to learn how to be nice when someone is rude to you.... I'm not too good at that.. This is proof I need to be better. On a lighter side, "I did save a ton of money on my car insurance today".... You just got to laugh it off.... Let's hope this lawn season is way better than last year!!! Thank you for reading my reply. Steve Henson D/B/A Lawn Pro 255-LAWN