Kayak Pools Midwest

Kayak went above and beyond with the service and communication during this hectic pandemic

We expected delays this year due to everything going on however Kayak still plans in delivering the pool this year. We chose Kayak for the high quality material used and we plan to enjoy may years of fun in the sun with our new pool.

The length of time between purchasing the pool and installation was longer than we expected it to be but overall are pleased with the experience we had with Kayak. We were able to get updates upon request and one employee specifically, Tammy was AWESOME! The delivery was quick but the extra ladder we purchased was not included, but Kayak is taking care of it and reacted quickly when they were informed it was missed. The install crew was fantastic and fast is an understatement. We were a little disappointed that we did not get pool time this year but the pool is beautiful and are looking forward to a full season next year.

We have been waiting for a few months for our pool but understand there have been severe backlogs and delays, however, Kayak has gone above and beyond to resolve those things. The experience with their customer service was very prompt. Any issues we had someone always responded in a timely manner and were very professional. At the time of delivery their customer service reps go in great detail about what to expect for the install process.

We are very satisfied with Kayak. We had delays as we expected but we were kept updated every week either via email or phone call. The Kayak team remains helpful through these delays!!

Kayak went above and beyond to resolve an issue with our order.

Although the current pandemic created many delays and still waiting on a couple of things(example..winter cover on back order) the pool is of high quality and absolutely beautiful! The installation team was wonderful! Tammy at Kayak is wonderful,can't wait to watch my family enjoy it for years to come!In the current crazy world they went above!

Kayak has gone above and beyond to resolve issue after we had trouble with our city permit.

I would highly recommend Kayak for your pool purchase and installation. We experienced delays as expected during a pandemic but we were keep informed by weekly calls or emails. Installation team was amazing! Very informative and hard working.

The customer service is great. Even after delays due to the pandemic, Kayaks team has done a great job keeping us up to date on what is going on. Would highly recommend.

I understand that there have been backlogs and delays that are outside of Kayak's control, however, Kayak has gone above and beyond to work with me through the process. We are parting on good terms and they are giving me a full refund, I would definitely recommend.

We wanted a pool before our daughter turned 6 and knew we needed to get started on the process. We talked to local companies starting in March 2021 and were told it would be a three-year wait! We did a little research and found Kayak Pools. We were able to place our order for Kayak in April for an expected delivery of June. Unfortunately, due to Covid and manufacturer delays, we received our pool in September. However, Kayak was helpful, understanding, and responsive every step of the way. I am pleased with the way they handled the delays. We are looking forward to having years of enjoyment in our new Kayak Pool!

We understand there have been backlogs and delays, however, Kayak has gone above and beyond so as to leave us with a good taste in our mouth.

We understand there have been backlogs and delays, however, Kayak has gone above and beyond to leave us with a good taste in our mouth.

It was a bit bumpy of a ride. Overall the pool install itself took only one day. We would purchase again.

We looked at several different companies. Kayak was by far the best choice. They were timely handled the permits and completed the installation on schedule. Would recommend to anyone interested in sparkling pool fun for their family.

Kayak Midwest delivered and installed our pool this week. In the face of diversity in these unprecedented times pulled it out and we couldn't be happier!! Thanks Kayak!

My parents purchased a Kayak pool almost 20 years ago and we still use their pool to this day. This year we decided that since the COVID issue has been tough on our family we wanted to add a pool for our 3 kids. We knew that the quality was there as my parents pool was still in great shape after all these years so we called Kayak. Even though we became frustrated with the delays we have encountered due to weather, shipping, and other COVID related issues, Kayak has went above and beyond to make sure we were happy and satisfied with our purchase. So many companies are experiencing delays from shipping, manufacturing, and product shortages that they can’t help but one thing they can do is provide good customer service. We appreciate the service that we have received from Kayak. Not many companies offer that these days. Although we a still anxiously awaiting our pool we know that Kayak will make us satisfied.

Our installation went very well. Our pool was up and running in one day. We love it and it’s so easy to take care of. The dual drain allows us to be free from vacuuming often. The water is so clear and beautiful. It’s perfect for backyard fun for adults and children!

Like so many homeowners who have been in locked down due to COVID, we decided to purchase a pool. After doing some research we decided to go with a Kayak Pool because they are top end pools that are built to last. In the initial consultation we were told the normal process usually takes 30-45 days but that was an estimate. Under normal circumstances, there are still weather delays that can impact the process. However, what many people fail to realize is that these are NOT normal times. COVID has wreaked havoc on almost every business line. With the whole country on locked down, home improvement projects and pool sales have sky rocketed and when you add labor restrictions, factory shutdowns and reduced staff in manufacturing and installation it further increases the struggle for companies to provide the same standard you would expect in normal circumstances. Heck I couldn’t buy quality toilet paper for weeks. I tried to buy an upright freezer and it was back ordered 9 months! Why would anyone expect a quality pool company to be immune to having the same challenges?? No one expected COVID to have this kind of impact and it’s hard to fault them for something that is outside of their control. From our original consultation and even now, Kayak Pools has always been responsive to any question or concerns that I have had. Every week an update is given even when progress is slow, they make sure to stay in contact and keep me up to date. I have also had to reach out to them regarding an unexpected change in our situation and they were attentive to our need and was very helpful in working with me to get it resolved. Unfortunately the weather along with this pandemic has caused backlogs and delays that are not isolated to Kayak alone, however, seeing how Kayak has helped me thus far in addressing my concerns, I am confident that they will continue to delivery quality service throughout the lifetime of our pool.

Everything went great! We love our kayak pool and would highly recommend them to anyone, in fact our neighbors got one when they saw ours!!

When I originally started researching buying a pool I looked at the typical round tin can pools and several other ones and what it would cost for a deck to be built and I found that a Kayak pools modular and proven design made the most sense. 4 seasons in now and it’s showing zero signs of aging despite it being near a tree. They came up with a design and stuck with it and it shows. Spend the extra on one of these versus a tin can pool especially if you want something to last up to 30 years or more. The aesthetic of the deck is very appealing as well. Their kayak katalogue is great too for purchasing maintenance items and their prices are competitive and they ship fast.

Great experience! Kayak Midwest was a pleasure to do business with, from the sale/ordering to the professional installation. We enjoy our Kayak all summer long!

Bought my kayak pool a few years ago and love it. Easy to maintain.

Best company to deal with, love our pool. Work was performed date given and so professional. Love our Kayak!