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About us
Business highlights
54 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Photos of past projects
Reviews
4.5173 Reviews
Showing 76-100 of 173 reviews
Sue B.
05/2016
buying services
+ -1 moreunknown
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Julie D.
04/2016
buying services
+ -1 moreunknown
Description of Work: Been members for years. Love them!!
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Yes, I recommend this pro
$7,000
Response from Indy Home Design Center
Mary D.
03/2016
buying services
+ -1 moreunknown
Description of Work: I ordered kitchen cabinetry. The order was not placed by the DB employee. It was discovered 2 weeks later. Direct Buy blamed the cabinet company for not receiving the fax with my order. The cabinet company blamed Direct Buy because the normal confirmation they send was not received by Direct Buy. When I talked to my contact at Direct Buy about the problem, she was very unprofessional. There was no initial apology; she was very defensive. The 2 week delay through off the scheduling for my new appliance installation and floor installation. I was not able to reschedule with other installers right away, since they were already booked. In the end, I was delayed 2 months getting my house on the market and I missed peak selling time. When the cabinets were finally delivered, the delivery company (who is an independent service) said they had numerous complaints about Direct Buy not placing orders.
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$10,000
Doreen S.
03/2016
buying services
+ -1 moreunknown
Description of Work: Scheduled accomodations for us.
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Yes, I recommend this pro
$500
Response from Indy Home Design Center
DONNA D.
03/2016
buying services, window treatments
+ 0 moreunknown
Description of Work: When we priced different items(washer/dryer, refrigerator, window blinds), we found it significantly cheaper thru other providers - Best Buys, window blind companies. The delivery time was also faster. We also had the price of one item increased, with an apology, after the purchase. We canceled the delivery. This was back in the 2000 time.
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Response from Indy Home Design Center
Paul Z.
03/2016
carpet installation, flooring contractor, hardwood floor, buying services, woodworking
+ 3 moreunknown
Description of Work: WOOD FLOORING AND SOME CARPET INSTALLED.
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Yes, I recommend this pro
$7,000
Desiree B.
05/2012
ceramic tile, buying services, mattresses, appliance sales
+ 2 moreDo make sure everything is the same when you go to order something. Don't just think that because it looks the same. Over all I could not be happier with my membership to Direct Buy
Description of Work: I shopped for the things I need . Then went to Direct buy and picked them out and Amy helped me with my order. Amy could not have been more helpful. We ordered 4 bedroom sets and 4 mattress. The service was great. As for the cost gosh I save about perhaps 4000.00 in all just on the bedrooms sets
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Yes, I recommend this pro
$7,800
Response from Indy Home Design Center
Anthony S.
05/2012
hardwood floor, buying services
+ 0 moreCatalog shopping was good; Ordering and projecting were Buick and efficient.
Description of Work: Merchandise/ parts/ hardware home improvement, bedroom furniture.
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Yes, I recommend this pro
$550
Wayne H.
05/2012
buying services
+ -1 moreStock den wow very counteroffers helpful and quick.
Description of Work: Deck up of furniture.
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Yes, I recommend this pro
$1,000
Sarah R.
05/2012
buying services
+ -1 moreVery helpful with kitchen planning and cabinet ordering.
Description of Work: Ordered numerous building materials.
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Yes, I recommend this pro
$20,000
TERRY O.
05/2012
buying services
+ -1 moreThey use very aggressive sales tactics. It only makes sense to use them if you have a very big remodel project or buy a lot of furniture or flooring. Once you're in, they treat you well. They invite you in to look and then they give you a hard sell. There is a cost for joining. In order to make the cost back you have to buy quite a bit of merchandise at the reduced rate to make it worthwhile.
Description of Work: I purchased some flooring, stools and lights.
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$4,600
Response from Indy Home Design Center
Susan H.
05/2012
buying services
+ -1 moreWe went to hear the presentation for Direct Buy, not having any previous experience with them and not knowing anyone who had purchased their buying service. The amount of money that they want up front is way more than we expected. They try to sell you on how much you'll save over time, but if you're not in the market for several big ticket items it would be difficult to justify this. We've also heard second hand that if there's ever a problem with an item you've purchased, it takes a long time to get it straightened out.
Description of Work: no services were performed
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Response from Indy Home Design Center
Jan R.
04/2012
buying services
+ -1 moreI love it. Local stores may have cheaper prices. When it comes to smaller things like knobs and faucet, and accessories, they are great. I would highly recommend it to anyone. We have been shopping with them for 6 years.
Description of Work: We bought the knobs for our kitchen from here and bought kitchen fixtures, bath, and laundry, as well.
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Yes, I recommend this pro
Response from Indy Home Design Center
MOLLIE & ADAM S.
11/2011
custom cabinets
+ -1 moreThis was a very large project yet ,almost everything came out perfectly. Any issues we had were immediately corrected/handled.
Description of Work: We purchased cabinets for our entire home from Brookwood and Kraftmade via Direct Buy. We worked with the in-house kitchen designer.
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Yes, I recommend this pro
$45,000
PATTI S.
04/2011
buying services
+ -1 moreWe have been with Direct Buy for a long time. They offer a list of vendors that they use that you can use for your remodeling projects, dealing directly with the company. They have discounted prices and give you access to multiple manufacturers. You can usually pay at cost instead of marked-up prices. You do have to pay cash. They take no credit cards. You do get discounted prices, which is a big benefit. They have a great selection. They have furniture, clothing, appliances, flooring, or anything to remodel your home. You can then hire your own contractor to do the work, and they offer recommendations. You can save a lot of money if you are willing to do the leg work. It is a good deal.
Description of Work: Direct Buy is where we purchased a small piece of furniture to hang my husband's suit jackets.
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Yes, I recommend this pro
$200
Response from Indy Home Design Center
Jeannine L.
12/2009
buying services
+ -1 moreWe joined Direct Buy when we moved to this area around 2 years ago. Yes, I do save money, but it takes a long time to get the products. It is very expensive to get the things shipped and then if I have to find an installer, I have to get rid of all my boxes. It is such a hassle. During Halloween weekend, I tried to order Christmas cards and I went in there and the girl there said that she doesn?t know how to go about it. After about 45 minutes, I had to leave and I asked her to email me the information. She emailed me and I replied to her back and I never got any information from them. I called them 8 times and I found out that she did not submit the order and never got back to me as well. I also did not get any apology from them. I don?t recommend them and suggest nobody should spend thousands of dollars to become a member.
Description of Work: They are my buying service company.
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Response from Indy Home Design Center
joann F.
11/2008
custom cabinets
+ -1 moreNot good. I would recommend not using these people on cabinet orders.
Description of Work: I became a member with the hopes of saving money on my kitchen remodel. The cabinets were about $2000 cheaper than other cabinets however, the service that I received, the delays in reorders, and the general miscommunications were not worth the savings. The refrigerator cabinet had to be ordered 2 times because the wrong one was order, parts were missing, a door was sent that was too large and had to be reordered. The Direct Buy people didn't communicated with me immediately when an error was discovered I had to find out days later when I called them regarding another issue.
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$28,000
Response from Indy Home Design Center
WILLIAM M.
10/2007
buying services
+ -1 moreToday we believe we have made a good investment. We have some major plans top buy quite a but more the first of 2008.
Description of Work: We purchased a membership to be able to buy product at a cheaper price.
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| value | |
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Yes, I recommend this pro
$3,000
Response from Indy Home Design Center
ERIK N.
06/2007
buying services
+ -1 moreI found the presentation and the tour very informative. I can see how over many years or if you have a remodel job, this might be a good investment. This is for the person who is looking at long term savings. The owner and employees were very professional and friendly regardless of if we joined, I did not feel pressured even though they will tell you if you do not join that day, you may not join for 5 or 10 years, something like that.
Description of Work: We did not become members.
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Response from Indy Home Design Center
PAUL N.
02/2007
buying services
+ -1 moreThe customer service people there are so awesome I cant begin to explain the quality service you get. They know the catalogs and can quickly help me find exactly what I am looking for! They have excellent follow through and customer service! Some items do take six weeks but if you custom ordered furniture from any store, you would wait that long or longer. I have received items as quick as a week before! Their isn't a lot of turnover so they know their jobs well, are committed, and they know their members. I HIGHLY, HIGHLY, recommend them! I have placed a lot of orders and have had a GREAT experience every time and have saved a lot of money buying the exact same thing that would cost twice in a regular store. I have saved thousands of dollars.
Description of Work: I have been a member for about ten months. I have already saved over twice the membership fee. It is a lot of money but you save a lot more if you are building or remodeling. I compare apples to apples and save 40% generally. You know the exact amount before committing to a purchase. There is no pressure then. The buy in presentation is like an info-mercial and is now or never. It is a big decision. But I spent half the afternoon looking through the furniture catalogs and the prices justified the membership fees. You really do save that much money. They carry high quality merchandise. Damage during shipping is the shipping companies fault, not Direct Buys. Direct Buy handled the problem and even delivered the replacement piece directly to my home! I have ordered about 31 pieces and only one was damaged by the shipping company. A replacement arrived a couple of weeks later in perfect condition! They always go above and beyond!
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Yes, I recommend this pro
$3,900
Jim E.
10/2006
buying services
+ -1 moreI know they are controversial, but I really like them and get value from them. I have had a membership for more than 10 years so I got in when the buy-in fee was less than $1000. I have saved multiples of that (and the annual renewal fee). Their website is a great addition.
Description of Work: Subscription to their buying club.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$150
Response from Indy Home Design Center
Laura S.
10/2006
buying services
+ -1 moreThe events that transpired resulting in the incredible level of discontent that I had with this company is too long to explain in 1000 words. You definitely will save money but you have to be prepared to deal with lengthy waits for your product and an ineffective system of dealing with problems that arise (like furniture that arrives damaged). I had nothing but problems from the first order that I placed ($4000 worth of patio furniture). The second order that I placed was just as bad, and in this case it was for around $5000 worth of countertops. After a HUGE fight with the owners, they determined that I was not a good fit for Direct Buy and thought it best to refund my membership fee of $4500 which I was grateful for because I was ready to discontinue use and just "eat" the $4500 membership fee. We also tore out the counters, did not pay for them and waited another 2 months to have granite installed through a different source. Luckily the other company was as great as DB is bad.
Description of Work: Joined this buying club with the expectation of purchasing furniture and other interior home products at a reduced rate. The presentation that I went to gave the impression of an incredibly helpful staff with a club-like atmosphere that catered to the needs of their members. The concept is great, but the actual support that you get from the staff is non-existent. If you only care about low pricing, then this is the place for you. They will tell you that they will "look into it" and then not get back to you, or try to give you answers to placate you. Their story was consistently, "I am not getting a response from the manufacturer," and the excuse that they can't control the manufacturer and that I, "needed to understand that dealing directly with the manufacturer is different." I have a professional background in dealing with furniture manufacturers and have never run into the problems that they claimed to have.
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$4,500
HEATHER W.
08/2005
buying services
+ -1 more"OPEN HOUSE" WAS A SALES PITCH. IT INCLUDED 45 MINUTES OF A VIDEO PRESENTATION WITH THE COMPANIES ASSOCIATED TELLING THE VIEWERS HOW "PERFECT" THE SERVICE CAN BE. THE SALESMAN LEADING THE PRESENTATION ASKED US TO NOT ASK ANY QUESTIONS UNTIL AFTER THE PRESENTATION WAS CONCLUDED, WHICH WAS QUITE INCONSIDERATE TO PEOPLE WHO VALUE THEIR TIME. PEOPLE ATTENDING THE OPEN HOUSE WERE REQUIRED TO SIGN THAT NIGHT AND COULD NOT COME BACK. (SO NO TIME FOR THOUGHT ON THE MATTER.) PRICE FOR MEMBERSHIP WAS $3999 FOR THE FIRST 3 YEARS AND $199 FROM YEARS 4-10. (PAYMENT PLANS AVAILABLE.) FOUND THE SERVICE TO BE IN THE "TOO GOOD TO BE TRUE" CATEGORY, BUT MAY BE WORTH IT FOR INDIVIDUALS WHO DON'T GET PUT-OFF BY HIGH PRESSURE SALES TACTICS AND WHO CAN ENDURE WATCHING VIDEOS REGARDING THE SAME TESTIMONIALS FOR OVER 45 MINUTES. I WOULD HOPE THAT IN THE FUTURE THE COMPANY THINKS OF OTHER WAYS TO PRESENT THE INFORMATION TO THE "OPEN HOUSE" ATTENDEES.
Description of Work: WENT TO '"PEN HOUSE" AT DIRECTBUY SHOWROOM TO REVIEW POSSIBILITY OF MEMBERSHIP.
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Response from Indy Home Design Center
ALFRED P.
03/2004
buying services
+ -1 moreAPPEARS TO BE A WELL THOUGHT OUT OPERATION OFFERING DEEP DISCOUNTS TO MEMBERS. THE STAFF THAT WE MET WERE NICE, HELPFUL PEOPLE. THREE-YEAR MEMBERSHIP WAS $3,600 WITH PAYMENT REQUIRED THAT NIGHT (TERMS AVAILABLE). POSSIBLY A GREAT DEAL, BUT MY PERSONAL POLICY IS TO WALK AWAY FROM ANY SELLER WHO REQUIRES SIGNING A CONTRACT AT CONCLUSION OF A SALES PRESENTATION.
Description of Work: ATTENDED A MEETING TO EXPLORE MEMBERSHIP TO A BUYING CLUB. PAYING A MEMBERSHIP FEE ENTITLES ONE TO PURCHASE FROM A CATALOG AT LOW PRICES. MEMBERSHIP IS $3,600 FOR A 3-YEAR PERIOD.
| Rating Category | Rating out of 5 |
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$3,600
Response from Indy Home Design Center
ERIC F.
06/2002
buying services
+ -1 moreTHEY ARE FOCUSED ON HIGH PRESSURE SALES TACTICS. THEY WANT YOU TO COMMIT TO A $2500 INVESTMENT ON THE SPOT.
Description of Work: WENT TO THEIR SALES MEETING FOR A BUYING
| Rating Category | Rating out of 5 |
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| professionalism |
Yes, I recommend this pro
Contact information
8450 Westfield Blvd Ste 100, Indianapolis, IN 46240
http://www.indyhomedesigncenter.comService hours
Tuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMSaturday:
10:00 AM - 4:00 PMLicensing
Bonded
Insured
Licensed*
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Buying Services,
Furniture - Sales,
Kitchen and Bath Remodeling,
Flooring Sales and Installation,
Appliance Sales and Installation,
General Remodeling,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Cabinet Making,
Carpet Sales and Installation,
Finished Carpentry and Woodworking,
Furniture - Custom Made
FAQ
Indy Home Design Center is currently rated 4.5 overall out of 5.
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Indy Home Design Center accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Indy Home Design Center offers free project estimates.
No, Indy Home Design Center does not offer eco-friendly accreditations.
No, Indy Home Design Center does not offer a senior discount.
No, Indy Home Design Center does not offer emergency services.
Yes, Indy Home Design Center offers warranties.
Indy Home Design Center offers the following services: Living Room Furniture, Bedroom Furniture, Cabinets, Windows, Doors, Window Treatments, Lighting, Ceiling Fans, Vinyl Flooring, Carpet, Engineered Flooring, Bamboo Flooring, Hardwood Flooring, Furniture, Home Decor, Plumbing Products, Bathroom Vanities, Mirrors, Art Work, Faucets, Sinks, Showers, Outdoor Furniture
Perishable Products. Lumber.
Contact information
8450 Westfield Blvd Ste 100, Indianapolis, IN 46240
http://www.indyhomedesigncenter.comService hours
Tuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMSaturday:
10:00 AM - 4:00 PM