Indy Home Design Center

It was fine. They have come several times over the years. It is a retailer. I have great savings with them for high quality products.

It was okay. I paid for the service. I had to pay extra for it. They brought it in the house and put it in. It was an extra service. I got what I paid for. I can get products that I can't get elsewhere. They have a wide range of catalogs of things that the manufacturers provide that you can't typically get in a retail location.

DirectBuy is totally awesome. I got quotes to get my kitchen remodeled and DirectBuy is about third the price of everybody else I got quotes from. They're so helpful. They're literally unbelievably helpful. They'll go out of their way to make sure that they got all your questions answered and everything you need. They're very very personable. Everything an "A", no complaints. They're incredible.

All went exceptionally well. We had assistance with the kitchen design and were able to order everything needed through Direct Buy. The assistance received made the process painless for us especially being we were out of town for several months during the renovation. We found Direct Buy to be most accommodating. We are extremely satisfied with the quality of products and the work performed. The staff is most professional and friendly. We also realized a huge savings. The job was a total kitchen redo. We purchased cabinets, granite countertops, onyx backsplash, stainless steel appliances (refrigerator, range, microwave, dishwasher), sink, fixtures, and flooring for the kitchen, foyer, and powder room. The cabinetry order included moldings and necessary spacers. All work was performed by contractors recommended to us by Direct Buy and all were very skilled and most professional. The work was performed as scheduled. The trades persons asked appropriate questions as needed which caused us to feel comfortable. We are very happy with the end result and absolutely love our kitchen! Direct Buy has promotional specials now and then which we have also taken advantage of. We definitely plan to work through Direct Buy for future renovations.

Overall on a scale of 1-10 I would give them a very high 10.

My wife and I had decided to remodel our kitchen and sunroom so we started by contacting a couple of the Direct Buy contractors. Then the fun started. The flooring contractors were not reliable and seldom showed up on time if at all. So we decided to price everything ourselves and begin working with the kitchen designer. However, since we needed to take out parts of two walls to expand the kitchen and give it an "open concept" appearance we were told that we needed to hire a general contractor. Not having much faith in the Direct Buy contractors we hired an outside contractor which was Greg Spivey Construction company. He was very good. Still since we had paid about 5k for a three year membership we decided to at least try to buy our cabinets, countertops and appliances through Direct Buy. We continued to compare prices as we went along over the next three months. We knew exactly which appliances we wanted and we needed to replace everything. The remodel was a complete tear-out and rebuild. All the way down to the light switches. Every time I came across an item that I wanted I checked with Direct Buy and I found that I could buy it for less somewhere else. We put in new lighting,floors,cabinets, sinks,faucets, countertops, and appliances. About halfway through I just quit checking with Direct Buy because I could always seem to find it for less online, or through my new contractor. The few times I did find something for less through Direct Buy the difference was not enough to make up for the inconvenience of having to drive 20 miles to pick it up or the cost of delivery. I was so angry with myself for throwing away five thousand dollars that I didn't even want to make this report to Angie's List. I thought I was smarter at my age. On a positive note. Direct Buy does have quality items from some good brand names. But even they will tell you that oftentimes you can find it for less on sale at your local stores. So... Let the buyer beware! If they pressure you to join you have to sign the contract and pay for it before you leave the store. No second chances. No three day buyers right to cancel and no time alone to reconsider your contract.

Genta, The Franchise owner, is great and very helpful with any issues that may arise. All of the staff from the show room to the receiving warehouse are extremely friendly and knowledgeable about the products. If they don't know something they will call the manufacturer and help you get the information you need. I will continue to purchase through DirectBuy.

Great, love my vacuum. They would have ordered it for me but i handled it.

Delivery was fast and employes helpful and nice.

Initially, I had some issues working with the contractor. The Direct Buy staff intervened to help clear up the issues. The project has gone smoothly since.

It went excellent. The installers came in a timely manner and did a great job. There was absolutely no call back needed. Everything was clean when they left, and it was just an excellent experience overall. I've used them before to remodel our bathroom, and saved a lot of money as their pricing is better than anyone else. On them you get to pick the higher end products for less money. I'd highly recommend their services!

Called them on a Saturday afternoon... child picked up the phone. (later learned it was owners child, age 6-10) after a couple minutes of confusion someone finally answered and I said we wanted to stop in and learn about Direct buy. They seemed baffled of what we wanted to do.. I explained.. Just bought a home will need to buy furniture and wanted to see what they have. Invited us by.. we showed up walked In and a woman came out to us and reeked of cigarette smoke.. took our breath away! she started selling right from the get go.. How amazing the prices they have and how stupid people are to buy from a retailer. the style was that of an old door to door pushy salesperson who you cant get a word in. She got agitated every question as if we interrupted her groove. My wife and I both said to her...WE GET IT!!! ENOUGH of the selling of the concept... please!!! We ARE interested! We agree its better to buy through you! What does it take to be a member? She was annoyed and said ":WE ARE NOT THERE YET! and kept selling showing us how much we can get diamonds for through a membership.. We wanted furniture not diamonds! No questions to us, no understanding of us.. just selling selling, selling. My wife and I fee like they sell scared.. I Said to her: IF ITS SO GOOD WHY DO YOU SELL SO HARD!!!! Owner came to us: Met with us and was professional and friendly but almost an attitude of like.. we don't need you.. kind of the opposite of the sales person who was desperate. He was like.. we got big time names who work with us NFL, etc... To say the least we got out of there with the skin of our teeth and never went back! I BELIEVE THEY OFFER GREAT DEALS BUT NOT THE PARTNERSHIP WE WANT.

Very well. Holly helped me place our order (you're supposed to fill out the form yourself) for furniture & furniture arrived earlier than expected & in great condition.

I hired them for hard wood flooring and they came in under budget. Their stuff was definitely pretty good. They were easy to use with the other contractors, excellent.

Always enjoy visiting Direct Buy. The staff is wonderful. Everyone is friendly, helpful and knowledgeable. They all seem to enjoy working there. And, of course, I wouldn't think of buying anything without first checking the availability through Direct Buy.

The people are really informative, knowledgeable and they have a wide variety of options (they send out catalogs with a lot of choices). They have saved me a lot of money on those purchases!

The people are very nice, but it is a large investment. When going for the preview, be aware that you only get one time to make your decision and it can be high pressure if you haven’t thought it out. Make sure you are aware that when you buy things, you have to add a fee percentage for the local franchise and the freight.

For all my orders, the staff at Direct Buy have always been extremely knowledgeable and helpful.

Excellent. We had some problem with vendor and product. Direct Buy staff worked tirelessly to resolve.

They have really expanded their operation in terms of what you can get. They have contractors come and work through them. You get a lot of savings as members of directbuy. You do have to do some homework, but the savings more than make up for the membership cost. They are the nicest people to deal with too. We've always been very happy. I would encourage anyone to get involved with them.

We took advantage of DirectBuy offerings from Jan 2010 till January 2013. The membership cost us $5,000 and we had to spend about $35,000 to recoup the fee in savings over other prices generally available through wholesale houses (like Lowes, Gregg?s, Fry?s, etc). There are additional fees charged by DirectBuy that may have been mentioned during the wooing-period but had been underestimated or understated depending on your point of view. In all, ?Nobody? pays MSRP anymore. The Advisers/Consultants are generally knowledgeable, and Holly Denihan is a gem. All products are high quality, no exceptions. In a shop you get to take your purchased home, with DirectBuy you may have to wait several weeks before your order is received. DirectBuy is not a warehouse, but a ?Buying Group? for members. The entire staff is most helpful in any way. It is our opinion that DirectBuy is a good deal if you have major acquisitions in mind. For the occasional big-item shopper, the dues are not worth the savings. Approximately how much did it cost? C-Fair. Our membership fee (covering 3 years) was $5,000. Other memberships are now available, but were not in January 2010. We are letting our membership lapse, having completed the remodeling of our the house. Continued annual membership rates would be $200/Year, and I do not think we will acquire objects costing $2000 or more over a 1-year time-span. Overall, in our case, we remodeled a kitchen complete with all cabinets, appliances and furniture, covered a basement office and adjacent bathroom with tile. Plus, acquired hardware to remodel another bathroom. In detail, Kraft-Maid cabinets for a 13? x 13? kitchen were $15,000, appliances (GE Profile Line refrigerator, oven, microwave, induction cooking surface, dishwasher, exhaust hood and fan, Samsung cloth washer and dryer) were $12,000. - Lowes quoted the same kitchen cabinets, appliances and installation for about $5000 more, so all the other acquisitions below came with a savings. Granite counter-tops $3000, installation including electrical work $5000, floor tiles were $1500; Kohler Commode, Kraft-Maid vanity base and Xylem glass vessel sink plus other Delta shower hardware $2500. Overall, we have done well, but expected even better.

I originally became a member because our son was going to re-do our basement and use their supplies. However we did not use them because they only had high-end products. They were high-end at a good price but there was no in-between. They really don’t give you the time to make your decision to join and I truly feel like it was a poor investment.

We have been very pleased with their services! There was one small item shipped incorrectly and they resolved the issue right away and we were pleased with the turnout. I thought the person I interfaced with went above and beyond!

We have been members for years and we have never had a concern. It has been a really great service!

Very good! We have been members for almost 23 years. They have very good prices, large purchase items like furniture and we use them a lot! We pay an annual fee to be a member, but the savings we get when we use our membership are recouped. They have a good variety of products and they have some really good brands for cooking supplies also. They ship directly to your house for smaller items!