Indy Home Design Center

4.5(
173
)

Buying Services, Furniture - Sales, Kitchen and Bath Remodeling,

... +54 more

About us

Indy Home Design Center is Indianapolis leading design center for kitchen, cabinets, counter tops. flooring, bath, lighting and more! We are known for the best selection and irresistible prices - 20-50% savings. We are open to the public and feel that anyone should have the opportunity to save!

Business highlights

54 years of trusted experience

Services we offer

Living Room Furniture, Bedroom Furniture, Cabinets, Windows, Doors, Window Treatments, Lighting, Ceiling Fans, Vinyl Flooring, Carpet, Engineered Flooring, Bamboo Flooring, Hardwood Flooring, Furniture, Home Decor, Plumbing Products, Bathroom Vanities, Mirrors, Art Work, Faucets, Sinks, Showers, Outdoor Furniture

Services we don't offer

Perishable Products. Lumber.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.5173 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
12%
3
10%
2
5%
1
5%
Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.5
Write a review
Showing 101-125 of 173 reviews
Elizabeth Z.
03/2016
5.0
buying services
  + -1 more
unknown
Description of Work: This is not a service provider per se. Direct Buy is a way to shop for goods ( and some services) without the middleman. It is a "club" setup that allows members access to goods throug catalogs primarily. We have belonged to Direct Buy for over 20 years and used it many times successfully.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
Response from Indy Home Design Center
Thanks for the review. Members do get value,savings and selection. The savings DirectBuy can deliver to our members is exceptional. We are proud of the fact that for 40 years, our unique membership club has allowed us developed connections with manufacturers and distributors that make amazing things happen for our members. It’s unlike anything else, and that is awesome. Traditionally, wholesalers and manufacturers have sold products to retail stores in bulk. The stores would pay one price for the items, then add their “markup” and sell to consumers at a higher price. This retail markup includes covering inventory costs, local sales costs, the cost of the distribution chain for a retailer, and the local store’s profits or commissions. Because the retailer has to be concerned with his or her own inventory costs and even shelf space, retailers often must limit their selection to the items they know will generate higher profits, but reducing their selection. DirectBuy utilizes the buying power of our hundreds of thousands of members to allow you to buy at a lower cost. Because of DirectBuy’s model, you have the choice of a wide selection and you likely will pay less. DirectBuy offers only brand names and provides only first-run merchandise and, in most cases, can give you access to the manufacturers’ complete product lines. With DirectBuy, you have the power to shop your way. Whether it’s through the DirectBuy member website or at a club showroom,you’ll have the chance to experience the same quality and expertise. Plus, you will have access to professional design consultants who can help you find your inspiration and make it a reality. In addition, most club locations offer play areas so your kids can remain safely occupied while you’re browsing the wide selection of merchandise. DirectBuy shows you just how much you’re paying and how much you are saving. It’s how we do business. It’s also why our member base – hundreds of thousands of members strong – continues to grow. We appreciate your business and value you as a member!
Leann T.
01/2016
5.0
custom cabinets, buying services, woodworking, home remodeling
  + 2 more
.
Description of Work: Kitchen/laundry room/utility room remodel. New cabinets.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$17,000
Response from Indy Home Design Center
We appreciate your feed back. I noticed that you remodel and kitchen. We value our members and realize that a kitchen remodel can be stressful. At DirectBuy we have the tools and expertise you need to make confident decisions about your kitchen cabinetry design. Consult our professionals for personalized assistance no matter where you are in the cabinetry selection process. The options and detailing of your cabinetry should reveal your personality and fit seamlessly into your home design. To ensure you select the right cabinetry that complements your lifestyle and your home, DirectBuy has partnered with our cabinetry vendor partners to compile helpful cabinet resources, tools and tips to make your project easier than you ever thought possible. In addition, Holly, DirectBuy's cabinet designer has worked here for at least ten years and has designed numerous kitchens. With savings, section and value, DirectBuy is definitely the place to goto when you need to remodel. Thanks
Jeff W.
01/2016
5.0
buying services
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$700
Lydia S.
01/2016
4.0
carpet installation
  + -1 more
.
Description of Work: Installed new carpeting.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$4,000
Bryant P.
01/2016
3.0
buying services
  + -1 more
unknown
Description of Work: Ordered Armstrong floor covering thru Direct Buy |
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$235
Response from Indy Home Design Center
Hello! Thanks for the feedback. We noticed that you gave us an A on professionalism and price. That makes us happy! However, a B when it came quality, punctuality and responsiveness. Well, we don’t like to settle for B’s. We want to change that! We will be calling you next week to extend your membership for another year. We want to show you that we do care and you matter. DirectBuy has stepped up its approach to member services through the implementation of its highly-trained Member Care Advocacy Team. This important team is thwe cornerstone of the company’s efforts to make DirectBuy easier to do business with and more member-centric. In working with direct Buy’s Member Care Advocates, members will find that creating their dream home is now easier and more convenient than ever before. “Our goal is to provide service, selection, and value to all our members,” said Dylan Astle, VP of Member Experience. “We have centralized our support so we can offer effective one-stop customer service to all members as well as provide after-hours coverage.” Additionally, Member Care Advocates are actual DirectBuy members experienced in how to make the most of membership and many hold decades-long tenure with the company. Typical member resolutions include processing membership renewals, updating contact information, resetting passwords, and resolving members’ questions pertaining to orders or membership. The Member Care Advocacy Team has already made great strides - the time to resolve issues has dramatically shrunk. The mandate is to resolve any issues on the first call, and 90 percent of the time the member will either reach the Member Care Advocate or be called back within the hour. Members are invited to contact the Member Care Advocacy team with any questions or concerns toll free via 1-855-871-7788, Monday through Friday 7am – 9pm CST and Saturday/Sunday 9am – 5pm. DirectBuy is a great if you want value, savings, service and selection. Every member matters and we do care! We hope to see you again in our club and want you to know that you do matter! Thanks
George L.
01/2016
1.0
buying services
  + -1 more
unknown
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,000
Response from Indy Home Design Center
Hello! Thanks for the feedback. DirectBuy has hundreds of thousands of satisfied members in North America, but a membership isn’t right for everyone. It seems that you were not happy with your membership and I am not sure why. You never placed any orders and you have only been to our club a handful of times. I wonder why you joined to begin with. This makes us sad to know that you joined and never placed an order. We feel we were never given the opportunity to make you happy. However, we would like to change that and are willing you to use the club for free for another year. In fact, someone will be calling you next week to arrange this. We are a New DirectBuy. We offer a pricing promise that is amazing! The new website allows you shop from home. Whether you know exactly what you’re shopping for, or you need a helping hand to find the perfect fit for your lifestyle, a DirectBuy membership is your ticket to a complete purchasing experience. From ordering online on our members-only website, to product specialists at our Club locations, to our dedicated Home Shopping team, DirectBuy is designed to offer shopping solutions that work for you, on your own terms. DirectBuy is proud to announce DirectBuy Travel – the latest in offerings intended to raise the quality of life for consumers throughout the United States and Canada. DirectBuy Travel is an evolution of the company's products that will allow new members to add excitement, adventure and travel to their lives through access to savings on everything from cruises and resorts, to hotel and city stays, spa and golf packages and much more. While DirectBuy has been around for more than 42 years, it is a time of significant change for the company. Throughout the organization, efforts are being refocused towards the consumer and the company's values are also changing. We hope you will give us a chance to turn your F to an A! We look forward to speaking to you soon!
Creagh S.
01/2016
5.0
buying services
  + -1 more
unknown
Description of Work: I ordered Thru them & delivery was quick, communications were quick & help loading was extremely appreciated. |I was a little disappointed in quality of H***** chest for price but that is no fault of Direct Buy.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Indy Home Design Center
Hello! Thanks for the feedback. We offer one of the best methods in the U.S. and Canada to purchase virtually everything that you will need to furnish your home. Whether you are looking for electronics, appliances, furniture, or nearly anything else for your home, you have come to the right place. When you join our exclusive club, you become one of over 400,000 others who take advantage of confidential dealer prices on some of the highest quality merchandise that is available. DirectBuy is your link to hundreds of brand-name manufacturers at some of the lowest prices available. Here at DirectBuy of Indianapolis, our doors have been open since 1971. With more than 45 years of experience, we know how to help our customers save thousands of dollars on home furnishings and how to help them make the most of their memberships. We are highly dedicated to customer service and have a pleasant and knowledgeable staff that is always willing to help. One of the many things that our members love about DirectBuy is that we give you access to over a million product SKUs from some of the most trusted brand names. You can find examples of our products right here in our showroom, or you can browse through the many options online at your own convenience. We offer a wide selection of home improvement products, appliances, furniture, and electronics so you will be able to save money on everything you need to create your dream home. All of our merchandise is offered at confidential dealer pricing. We have a design center where you can find stylish layouts of flooring, kitchens, and furniture, so you can get a better idea of exactly what you would like to do with your home. We also have an experienced staff that is highly trained and can help you with any questions or concerns that you may have. Whether you are building a new home or simply updating furnishings or electronics that you already have, our huge selection will help you find exactly what you are looking for. DirectBuy of Indianapolis is one of the top places to find furniture, flooring, appliances, home improvement items, and much more. I appreciate the review and know we do care! You matter to us!
Lydia S.
11/2015
5.0
buying services
  + -1 more
unknown
Description of Work: Installed new carpeting in master bedroom and family room. Very good work, workers professional and timely. |
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Indy Home Design Center
Thank you for the review, Carpet is a common item that members purchase daily! DirectBuy has a wide section and the savings is amazing! DirectBuy offers everything from tile to shoes and door knobs. It is a fantastic place to shop. The service staff takes pride in their work and will do anything they can to make a member happy! It is a new day at DirectBuy and there has been a ton of changes. In fact, you now can download the free app, My DirectBuy App. Take the app wherever you go and make sure your always savings! The new pricing promise and 90 day satisfaction is remarkable. The cost to join DirectBuy is no longer 5000 either, this is a myth. You can join for a monthly fee! DirectBuy wants to make sure anyone who is a consumer has the opportunity to shop this way! You do not have to be doing a big project to recoup your costs! It’s the daily little things that people forget we have like shoes, shirts, toys, luggage and jewelry. I am glad you have been part of DirectBuy! We value all our members and appreciate any feedback.
Maureen M.
11/2015
3.0
buying services
  + -1 more
unknown
Description of Work: Furniture and sports equipment
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$710
Leann T.
10/2015
5.0
ceramic tile, countertops, remodeling, buying services, woodworking, architect, home remodeling
  + 5 more
unknown
Description of Work: Provided kitchen design and helped select cabinets, countertops, appliances, and tile.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Indy Home Design Center
Thanks for the review! You have been a great member and we are so happy that we get to see you at the club. We value you as a member! It’s nice to see that you know that DirectBuy provides the value, selection and savings we promise to all members! You can create the lifestyle you've always dreamed of with a membership package that perfectly suits your needs. Our members have access to unbelievable savings and exclusive offers on the products they love. Together, we can help your inspirations become reality. Also, it’s not 5000 to join DirectBuy! It’s a new day at DirectBuy and there are monthly plans now as low as 39.95! We wanted to make an easier for people to recoup their costs immediately! DirectBuy offers a 90- day guarantee and a pricing promise. DirectBuy travel is a new offer and members have been happy with the savings from booking a trip or cruise! Members know that you can buy your favorite brands under one roof at confidential dealer pricing not available to the general public. DirectBuy is not normal. We’re not your traditional retail organization. We’re here to help you — not to simply sell you the next product. That’s why our merchandise teams work tirelessly to help you get the selection of products you desire, all at DirectBuy prices. At DirectBuy, we’re not in the selling things business, we’re in the making our members happy business. Whether you know exactly what you’re shopping for, or you need a helping hand to find the perfect fit for your lifestyle, a DirectBuy membership is your ticket to a complete purchasing experience. From ordering online on our members-only website, to product specialists at our Club locations, to our dedicated Home Shopping team, DirectBuy is designed to offer shopping solutions that work for you, on your own terms. We thank you for believing in DirectBuy and value you!
BETH & TIM M.
08/2015
5.0
buying services
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$500
Response from Indy Home Design Center
Thanks for the review! We are thrilled you are happy with your membership! It is nice to see that you have used DirectBuy for many things and know that we can help you with savings, selection and value! Many people believe we just carry large items and do not realize that they can buy dishes, rugs, shoes, faucets and invitations. It’s all the little things that people can save on and should always shop at DirectBuy first! DirectBuy has been around since 1971. At DirectBuy, we connect our members with manufacturers and their authorized dealers, putting the purchasing power once available only to retailers, in your hands. In addition to our amazing selection and savings, DirectBuy connects you with a variety of luxury services and benefits. Our members enjoy professional design consultants, home shopping specialists and a dedicated members-only online store that can help you put your personal designs into place. Want to see the world? Members have access to travel programs that offer the freedom to plan relaxing vacations, without breaking the bank. A DirectBuy membership delivers more than just incredible savings and selection. We’re motivated by providing quality customer service, and our members enjoy a suite of services that are unlike anything you’ve experienced before. By combining unbeatable product knowledge, design know-how and customer support, our product-savvy specialists, trusted designers and shopping consultants deliver the right styles for the right price. Whether you have a detailed master plan for renovating your home or have a list of questions and an inspiration for refreshing a room, we’ll help you make it happen. We’re in the business of keeping you happy and helping you make your dream home a reality. By the review we received we are glad you realize that DirectBuy does work and is valuable! Thanks for being part of DirectBuy! We value you!
Mark N.
07/2015
5.0
buying services
  + -1 more
unknown
Description of Work: Awesome and saved me a ton of money.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$7,000
Response from Indy Home Design Center
Thanks for the review! I noticed a couple of B's and we take this serious. Therefore, we wanted you to be aware of the new member care team. This team helps the responsive time of a question especially when a club is closed. In addition, they care just as much as the service team at the club! We value our members! It’s a new day at DirectBuy. If at any time you feel the club is not punctual and responsive the Member Care Team provides members with exceptional value and professional service, all from the comfort and convenience of home. If you have questions about your order, want to renew your membership or just need help navigating the website, just give us a call or send us an email and we’ll work to make your DirectBuy experience easier. The Member Care team is DirectBuy's centralized support team responsible for providing exceptional customer service to members, franchisees, staff and vendors seven days a week. They offer one-stop problem resolution to members as well as providing after-hours coverage. In the past year, this team has received more than 115,000 calls, in which 84% were resolved on one call. Please know we value your feedback and a timely and punctuality and responsiveness are important and that’s why it’s a new day! You matter! Thanks for being a member! Savings, Selection and Value is what most members love about DirectBuy!
Sylvia D.
07/2015
5.0
buying services, doors
  + 0 more
unknown
Description of Work: Purchased products through them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Indy Home Design Center
Thanks for your review! We appreciate you being part of the DirectBuy. DirectBuy is an amazing place! One of the benefits of a DirectBuy membership is the incredible selection you will find. There is no other place that can bring together hundreds of thousands of products for you to select from. With direct access to manufacturers and their authorized suppliers, you are able to purchase products from them at confidential insider prices that can really save you quite a bit of money. Saving money is one of the biggest benefits that DirectBuy has to offer. With the confidential insider pricing lists, you will see that you can save money on most of the products you purchase over the cost of the same products at regular retail prices. Most retailers include some hidden markups in the prices that they charge their customers because they need to make a profit. However, with insider pricing, you will generally be able to find your products at lower-than-retail prices and save money. You will always know exactly what you are paying for and there will never be any hidden retail markups added to the prices of any of the products you are purchasing, whether you are buying furniture, beds, appliances or other home products. Not only that, all manufacturer's warranties still apply on the products that you purchase. Another benefit is the low-key atmosphere you will find at DirectBuy, whether you are shopping online or at the showroom. You will not have to worry about sales pressure because our service representatives are not paid on commission. Their goal is to help you have a relaxed and successful shopping experience. You can shop at your own pace and take all the time you need to compare products and prices. Our customer service professionals are unbeaten for service. They greet you with a smile and welcome you as part of the family. Our product specialists can answer in-depth questions about products and our design specialists will help you to make sure you are achieving the look you want for your home. Your review speaks volumes and we are happy you believe in what we do!
Janice C.
07/2015
5.0
buying services, doors
  + 0 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Indy Home Design Center
Thanks for reviewing DirectBuy! We appreciate the feedback. We care about what our members think. You matter! You’re smart because the majority of consumers have never had access to the kinds of prices we offer, our custom collections or the club designers who help educate and guide members through the buying process. The service team is here to serve our members and help determine the best value, pricing, programs and design for each unique project. DirectBuy is designed for service, selection and value — in other words, DirectBuy is here to fuel your dreams. DirectBuy will have a new website August 1 and now offers travel. In addition, with the great cabinet designer on staff you can design a kitchen or room of your dreams. Most people believe we only carry large items however it’s the small things that can add up quickly. Therefore, when you need to purchase some shoes, paint or even ink cartridges please don’t forget to contact us because we can help you save and provide a great selection! Thanks again for your support and business! We look forward to helping you anytime you need something!
JENNIFER M.
06/2015
5.0
buying services
  + -1 more
unknown
Description of Work: They were very helpful in ordering the item. They also did a great job with following up on the shipment. It was a little late from the factory, but their continued follow up was very appreciated. They provide a great service and I would highly recommend them. If something doesnt go as expected they take care of things immediately.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Indy Home Design Center
Thanks for reviewing DirectBuy! We appreciate the feedback. We care about what our members think. You matter! We know that sometimes our suppliers may take longer to ship something. However, the service staff at DirectBuy feels that communication is key! We will notify you and try to make your experience the best! You matter and it easy to shop at DirectBuy. A key differentiator of DirectBuy is that we provide our members the ability to order products directly from the manufacturers and distributors. This is the foundation of our company. Buying direct means that DirectBuy does not carry any inventory, everything is delivered from the manufacturer or distributor’s inventory, or it’s built to order. Our members are not limited to the products we choose to sell or what is best for our inventory needs. Additionally, the added costs of the traditional retail model including inventory expense, warehousing, local retail inventory, etc. are all bypassed. Once the manufacturer receives the order, it is pulled from their inventory and shipped. In the case of custom built products, the manufacturer must set a schedule for completion and shipment. The majority of our members receive their orders well before the estimated date. We aim to exceed expectations like this! However, we know that shipping delays may occur. Delays, which accounted for less than five percent for the month of July 2014, are communicated to the members immediately. The most common causes for delays in shipment of DirectBuy orders include: • Production delays at the manufacturer: The production of custom products can be subject to delay. Some retailers actually limit the customable products to those that they know ship quickly and regularly. DirectBuy chooses to not limit our member’s creativity and selection, but this can sometimes result in longer lead times for these custom ordered products. • Delay due to imported products: DirectBuy’s selection is often a larger part of the manufacturer’s catalog. At times, specialty products in transits get delayed in customs. When delivery time is priority for a member, Product Specialists are available to assist. They can identify alternate products which are readily available. • The manufacturer was out of stock: On occasion, this happens and it’s a disappointing experience. We work closely with our suppliers to constantly update our product lists, but this still can happen. Our local club staff and Product Specialists then work with the member to identify a replacement and if necessary, cancel the order. Products shipped to our club locations are inspected to ensure mint condition. If there’s any imperfection, we take action to get it rectified as quickly as possible. DirectBuy works with the manufacturer until the problem is resolved. All merchandise is covered by manufacturer’s warranty (when applicable). For those larger home projects, DirectBuy refers installation services through its network of outside local suppliers, contractors and installers. Recognizing that our members deserve the highest levels of support in the ordering & shipping process, we communicate with you and try to follow every order to ensure a timely delivery! We care about you!
Sue B.
05/2015
3.0
buying services
  + -1 more
unknown
Description of Work: Have been members for several years. Used 1 time and it ended up costing us as much as if we bought locally. We finally dropped membership when they raised membership fees by $100.00 a year..
Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
3.0
Response from Indy Home Design Center
Thanks for reviewing DirectBuy! We appreciate the feedback. We care about what our members think. You matter! I was sad to read that you have only used DirectBuy once! It sounds like you have had a frustrating experience with us and we would like to change that! You matter and I am more than confident that DirectBuy brings value, savings and selection. Looks like you have not been into the New DirectBuy in a while! I would like to personally invite you into our showroom. We now have a new website and travel. We also have several different types of memberships because everyone should be a part of DirectBuy! I would like to provide you with a new member orientation. This should help explain all the changes the company has made to provide a great service! I will be sending you a letter with a free renewal. However, if you would just give us another try and let us share with you all the amazing things DirectBuy now has to offer I think you will see the value. I would like to win you back! You matter! In addition, when you joined your renewal rate was locked in for your first 10-years of membership. Your signed contract shows a 7or 8 (depending on the initial term of membership)-year fixed rate which begins after the initial term of your membership. After 10-years, your renewal rate will fluctuate according to your clubs current renewal rate. Much like inflation, food and gas prices are never the same 10-years later; our membership follow the same concept. Please look for a letter from me soon! I will be mailing it the address we have on your file. If that has changed than please call us because we want to win you back! You matter and we appreciate the feedback!
Karen Ann G.
04/2015
5.0
buying services
  + -1 more
unknown
Description of Work: I've been a member of DirectBuy since they opened in Anderson Indiana as United Consumers Club where my parents were charter members in the 1970s. Not every item is the best possible price, but the vast majority are tremendous savings. It is the best way to shop.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from Indy Home Design Center
Thanks for reviewing DirectBuy! We appreciate the feedback! It’s amazing that your parents were part of the DirectBuy family since 1970’s! You now are part of the DirectBuy family and your children are too! It a generation of savings! It’s a great to know that your parents saw the value! Once a family gives DirectBuy a chance and really understand the concept they don’t want to shop any other way! After using DirectBuy, your idea of saving money will be changed forever. It’s the type of potential savings that can increase the money you make each year. This is not a few hundred dollars or even a few thousand; it’s the kind of potential savings that makes a difference in a college fund or a retirement account. This is real savings. A Ton has changed since the 19070’s but the concept is the same! A person who becomes part of DirectBuy will see savings, selection and value! It is amazing that your family understood the concept and I wonder what the generation of savings has been? Your loyalty and business matters to our company! Thanks! Its stories like this that shows that the DirectBuy concept really does work!
Barbara S.
04/2015
5.0
custom cabinets, electrician, lighting, remodeling, buying services, architect, home remodeling
  + 5 more
unknown
Description of Work: Kitchen design, cabinets, lighting
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Indy Home Design Center
Thanks for reviewing DirectBuy! We appreciate the feedback! I realize your building a home and that’s a great reason on why to use DirectBuy! There is nothing like having a custom built home. Designing a home of your own that's tailored to meet your needs is really what a dream home is all about. But, many people worry about the costs involved in building a custom home – until now. Imagine being able to purchase most everything for your home at "direct insider" prices! You do through DirectBuy. While building your home with custom home building materials from DirectBuy, you have had control over the costs and designs of many aspects of your home including kitchen countertops, bathroom tile, kitchen and bathroom cabinets, flooring, and appliances. A DirectBuy membership delivers more than just incredible savings and selection. We’re motivated by providing quality customer service, and our members enjoy a suite of services that are unlike anything you’ve experienced before. By combining unbeatable product knowledge, design know-how and customer support, our product-savvy specialists, trusted designers and shopping consultants deliver the right styles for the right price. Whether you have a detailed master plan for renovating your home or have a list of questions and an inspiration for refreshing a room, we’ll help you make it happen. We’re in the business of keeping you happy and helping you make your dream home a reality. Thanks for your business and can’t wait to see the new home when it’s completed!
Mark L.
04/2015
5.0
buying services
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,500
Response from Indy Home Design Center
Thanks for your feedback! Looks like you have been members from at least 2010! We appreciate your business and dedication. Members like you know that DirectBuy can make a difference in your life. We value all our members and want to make sure you get value from your membership. Since you joined there has been many changes. We recently announced a brand new offering, Direct Buy Travel. An evolution of our company’s products, DirectBuy Travel will allow our members to add excitement and adventure to their lives. With this new service, members will have access to savings on everything from cruises and resorts, to hotel and city stays, to spa and golf packages and much more. When you visit a DirectBuy Open House and/or become a DirectBuy member, you receive Savings Credits through DirectBuy Travel. These Savings Credits can be applied toward a payment on a wide selection of travel and lifestyle experiences. With DirectBuy Travel, you have the ability to completely customize your vacation experience and see the places you’ve always dreamed of visiting! “Resort stays, high-end hotels, last-minute travel deals. We’ve even had members say they’re overwhelmed at how many things we have to offer,” said DirectBuy’s new CEO Mike Bornhorst. “They couldn’t decide which trip to take.” We’re a company that’s been around a long time – more than 40 years – and we’re changing. We’re refocusing our efforts around our customers and changing our company’s values. DirectBuy Travel is a direct reflection of putting our customers’ needs and wants first. There will be a new and improved member’s website in August of 2015- next month! You will love it!When you joined there were only on type of membership and now people can join at different levels and find a membership that is right for them. We believe all people should be able to shop at DirectBuy! Again, thanks for your feedback!
jacqueline P.
03/2015
3.0
buying services
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
Todd S.
03/2015
4.0
buying services, appliance sales
  + 0 more
unknown
Description of Work: Purchased a dishwasher
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$430
Response from Indy Home Design Center
We appreciate your feedback! I noticed you gave DirectBuy a B for pricing! I am not sure if you are familiar with all the changes we have made to make sure we are number on in this area. DirectBuy has a Pricing Promise! Identify the local retailer’s or authorized Internet reseller’s Price, and gather all relevant data that identifies the product (brand, model number, etc.), the price (advertised/ displayed retail or sale price), and retailer (name, location, URL, phone number). Notify your local DirectBuy club location of the price information you gathered either via email or by visiting the club. After receiving information from you, our team at the local club will work with our Corporate Headquarters to verify that the pricing information you found is valid and does represent merchandise available at a lower price than the current DirectBuy price. If the identical product is found to be available at a lower price from a legitimate retailer/ e-tailer, we will work with the supplier to obtain the best possible price as quickly as possible. We don't settle for the status quo. We've overhauled our member experience form the ground up to provide you the absolute best service, selection, and value. In addition, DirectBuy has launched a loyalty program that allows it to honor vendor minimum resale pricing policies (MRP) while still offering discounts to customers. In lieu of discounted pricing, the showroom buying club is providing “My Rewards” points to members who purchase the price-protected products. Customers can then use their points to lower the cost of future purchases including furniture and major appliances. The approach will allow the retailer to expand its assortment of home products to include price-restricted brands while keeping its low-price promise to members, the company said. “As a new membership benefit, My Rewards allows us to provide our consumers with an added incentive on price-protected products unlike traditional retailers, while still honoring resale pricing policies,” said merchandising VP Jim O’Keefe. “The program brings a new meaning to the word ‘savings These are two great avenues to ensure all our members save and get the quality they are looking for! You matter and thanks for your business!
Adrienne G.
03/2015
4.0
buying services
  + -1 more
.
Description of Work: Ordered a dresser. It came in great shape and in the time frame given.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
$700
Response from Indy Home Design Center
We appreciate your feedback! I noticed you gave DirectBuy a B in all categories and I would like to share with you some changes the company has made. DirectBuy now has a pricing promise and in August you will be able to do this online at home. In addition, my rewards program was started! My Rewards gives DirectBuy the ability to honor price restrictions on premium brands, while still fulfilling our promise to provide the most competitive shopping experience for our members. Since DirectBuy cannot provide savings in the traditional sense by selling products from these brands below MRP, members will now receive My Rewards Points whenever they purchase MRP-restricted products. Members can then use their points to lower the cost of future DirectBuy purchases. Quality is important to our members and you! We have buyers at our corporate office that meet with suppliers and set up our accounts. We continue to grow in this area! With the new my rewards program that allows DirectBuy members to earn My Rewards Points by purchasing products from select brands who otherwise would not be able to offer merchandise through DirectBuy because of their Minimum Resale Pricing (MRP) policies. The My Rewards program also enables DirectBuy to expand the already vast amount of brands and products we offer. As part of our vision of providing members with exceptional value, service and selection, DirectBuy is becoming even more member-centric than ever. Through the implementation of the new Member Care Advocacy Team, the company is looking to enhance members’ overall experience and satisfaction with their memberships. The company has overhauled every element of its customer service from the first point of contact at the local club to its centralized concierge services and member relations teams at the corporate headquarters. Responsiveness is very important to us and our members. The Member Care Advocacy Team has already made great strides - the time to resolve issues has dramatically shrunk. The mandate is to resolve any issues on the first call, and 90 percent of the time the member will either reach the Member Care Advocate or be called back within the hour. Members are invited to contact the Member Care Advocacy team with any questions or concerns toll free via 1-855-871-7788, Monday through Friday 7 a.m. – 9 p.m. CST and Saturday/Sunday 9 a.m. – 5 p.m. DirectBuy has professional design, delivery, and installation services through its network of outside suppliers, contractors, and installers. This information is available at DirectBuy of Indianapolis. Every DirectBuy will have their own professionals. I hope this helps and you know what you have to say matters. We take your feedback serious and sometimes need feedback to become better or get back on track to providing the best service possible! There is no other place where you have at least 700 manufactures under one roof with great savings, selection and value! Thanks for being part of the DirectBuy family!
Pamella J.
02/2015
5.0
remodeling, buying services
  + 0 more
unknown
Description of Work: Initial sign up as member was expensive, however if one is planning on a big home remodel you can end up saving more by getting items at such a reduced rate than the cost of the member fee.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Indy Home Design Center
We appreciate your feedback! I noticed that you felt that the initial sign up out was offset by savings. However, since you joined DirectBuy now offers many types of memberships! We offer different memberships to suit your needs. It’s up to you. In fact, anyone can use DirectBuy for free for 30 days. In addition, we tailor a membership to fit your needs! We believe everyone is a consumer and should be able to purchase the DirectBuy way! DirectBuy offers a range of membership options, providing the distinct level of service and options your lifestyle demands DirectBuy charges a membership fee to join, thereby enabling members to purchase merchandise directly from manufacturers and their authorized suppliers without hidden retail markup (plus shipping and handling fees where applicable). A DirectBuy membership is valid at any DirectBuy location in the United States and Canada. Members have 24-hour access to DirectBuy's members-only website, where they can find product descriptions, pictures, and pricing, as well as decorating and remodeling tips, new supplier information, and news from their local showroom. DirectBuy derives no income from the sale of merchandise. DirectBuy allows consumers to purchase brand-name merchandise at the same prices that manufacturers and distributors give to retail stores. By providing brand-name items without hidden retail markup, DirectBuy dramatically increases the purchasing power of its members, enabling them to enjoy the home of their dreams. At DirectBuy, we connect our members with manufacturers and their authorized dealers, putting the purchasing power once available only to retailers, in your hands. Enjoy more selection, more power and greater savings with DirectBuy. In addition to our amazing selection and savings, DirectBuy connects you with a variety of luxury services and benefits. Our members enjoy professional design consultants, home shopping specialists and a dedicated members-only online store that can help you put your personal designs into place. Want to see the world? Members have access to travel programs that offer the freedom to plan relaxing vacations, without breaking the bank. However, no matter what membership you pick you will always have savings. Selection and value! Most people who really learn how DirectBuy works feel just like you, they made the right decision for their family! Thanks for being part of the DirectBuy family where you matter!
Roy & Hmy E.
02/2015
1.0
buying services
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
1.0
$15,000
Response from Indy Home Design Center
Hello! Thanks for the feedback. We appreciate the information because we can only change if someone makes us aware of what we have done. However, from what I am reading DirectBuy wasn’t the issue. It reads that the installers were. We do not employee the installers and all members pay the installers directly. We do have a list of installers you can pick and interview. It sounds like they were not meeting your expectations. I would ask that this review go towards their company not DirectBuy. In addition, encourage you to contact
Josephine B.
01/2015
5.0
buying services, furniture sales
  + 0 more
unknown
Description of Work: Purchase of furniture. Customer service is great; staff is very helpful and knowledgeable with helping you find brands or items similar to what you need. Furniture/all items are inspected upon arrival to ensure there is no damage.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Indy Home Design Center
[member name removed] My staff takes pride in the service they provide our members. This is a win-win for our team and you when you are satisfied and realize the value of your membership. Our commitment at DirectBuy of Indianapolis is to help our members realize their dreams through exceptional customer experiences and unparallel savings and selection. I know you have been members for years and it’s great that you recognize that we inspect all merchandise before we call you to let you know your order is ready for pick up. In addition, the discounted delivery service is great to use. We think that because you referred friends and family to us that your comments are a great testament to the service we strive to provide and we would be pleased if you would share with others. Your comments can inspire another members to see the value in their membership and start saving. If you belong to a social media site such as Twitter, Facebook or Yelp please share your experience! I have also enclosed an Angie’s List review form that we would love for you to fill out and drop in the mail. The postage is prepaid! https://www.facebook.com/DirectBuyofIndianapolis https://twitter.com/DirectBuyIndy We appreciate your business!

Contact information

8450 Westfield Blvd Ste 100, Indianapolis, IN 46240

http://www.indyhomedesigncenter.com

Service hours

Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Bonded
Insured
Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Buying Services,
Furniture - Sales,
Kitchen and Bath Remodeling,
Flooring Sales and Installation,
Appliance Sales and Installation,
General Remodeling,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Cabinet Making,
Carpet Sales and Installation,
Finished Carpentry and Woodworking,
Furniture - Custom Made

FAQ

Indy Home Design Center is currently rated 4.5 overall out of 5.

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Indy Home Design Center accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Indy Home Design Center offers free project estimates.
No, Indy Home Design Center does not offer eco-friendly accreditations.
No, Indy Home Design Center does not offer a senior discount.
No, Indy Home Design Center does not offer emergency services.
Yes, Indy Home Design Center offers warranties.
Indy Home Design Center offers the following services: Living Room Furniture, Bedroom Furniture, Cabinets, Windows, Doors, Window Treatments, Lighting, Ceiling Fans, Vinyl Flooring, Carpet, Engineered Flooring, Bamboo Flooring, Hardwood Flooring, Furniture, Home Decor, Plumbing Products, Bathroom Vanities, Mirrors, Art Work, Faucets, Sinks, Showers, Outdoor Furniture
Perishable Products. Lumber.

Contact information

8450 Westfield Blvd Ste 100, Indianapolis, IN 46240

http://www.indyhomedesigncenter.com

Service hours

Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM