Hope Plumbing

They were prompt, efficient, effective and thorough.

This was one of the Big Deals, so I couldn't pass up a plumbing call for $39. The tech was there on time, did the work needed and discussed some other issues. I was happy with the job.

Outstanding. Used Jack and team for multiple items and it is always a pleasure doing business with them.

The two service men were very friendly and examined my problem thoroughly both inside and outside the house. They ran three tests to see if they could define the source of the problem. Funny thing, it was not a plumbing problem, it was a antifreeze can that leaked on the garage floor staining the floor right around the toilet that we thought was leaking. They replaced the wax ring on the toilet at my insistence. Great service, very friendly and explained things in plainly so even I could understand

Everything went well. They did good work, and their employees were very helpful. The price was exceptional, too. The only problem is that they had to return multiple times to complete the work.

I called Hope Plumbing, Heating and Cooling shortly after turning on our heat for the first time this year. Everything was fine except that the furnace would run for 5 minutes, turn off for five minutes and then turn on again. The house seemed plenty warm, but this didn't seem right to me. We scheduled an appointment for early the next morning so we didn't have to miss much time at work. Matt came out and fixed the problem.

I called Hope Plumbing, Heating and Cooling shortly after turning on our heat for the first time this year. Everything was fine except that the furnace would run for 5 minutes, turn off for five minutes and then turn on again. The house seemed plenty warm, but this didn't seem right to me. We scheduled an appointment for early the next morning so we didn't have to miss much time at work. Matt came out and fixed the problem.

In September, I purchased an Angie?s List Big Deal coupon for one hour of plumbing work from Hope Plumbers. The only reason I decided to stray from our regular, trusted plumber was that 1) this was a good deal and 2) the job that needed to be completed was relatively simple. Our upstairs shower had been leaking for a couple of months and I thought that the Big Deal coupon would be a huge cost savings for us. Boy was I wrong! To begin with, the front office seemed rather unorganized. When I was trying to schedule the appointment, it was obvious that they were busy that day. I was placed on hold for some time and then was finally able to make the appointment. The day before the appointment, I received a phone call from the same individual that scheduled the appointment and she explained that no information, other than my name and phone number was in their schedule. So, I had to repeat all the information for a second time. I was cautious that they would even show up to the house the next day, but they did. The plumbing technician showed up to our house as planned. My husband explained the problem to him, the plumber took a look at the leaking shower and determined that we needed a new unit and that he couldn?t identify what unit we currently had [made a comment that it was a lower quality unit]. Until the new unit could be installed, he tightened up some loose bits and was on his way. My husband had to remind him to give us an estimate for the replacement work. Mind you, in order to have this done, we would have to go out and buy the new plumbing fixtures, and they preferred Delta, and then schedule the appointment. For $650, the plumber would come out, replace the unit [which we purchased beforehand] and then repair the drywall. My husband was not impressed with the plumber as he seemed to be in a hurry [he was at our home for a total of 20 minutes]. That being said, we had planned to contact our regular, trusted plumber for a second opinion. Well, we didn?t need to wait long to call our regular, trusted plumber because the very next morning, my husband was in our lower level bathroom [directly below the bathroom with the leaky shower] and water started dropping on his head. Up until then, we did not have water coming out of the ceiling. We placed a bucket under the leak and I called our regular, trusted plumber to come out and investigate. When he came out to our house, water was dripping pretty good from the ceiling. He replaced the old unit, which was now leaking water into the wall, in an hours time. The downstairs ceiling has since fallen due to the heavy water accumulation in a 12+ hour time period. Since Hope Plumbing has been out to our house, the inexpensive $40 Big Deal coupon that I purchased resulted in emergency plumbing repair of around $650 and drywall repair of $250. Thanks Hope Plumbing! I will never use Hope Plumbing again, even if they are offering FREE services. The scheduler did end up calling me the day after the plumbing technician came out to schedule an appointment to do the repair work. I was unable to answer the phone at the time, but I can guarantee you that I will never use that company again and I have already told my co-workers about their workmanship. This has turned into a valuable lesson for me - never stray from your trusted plumber.

Window today was from 12 to 3; Roger, the plumber, arrived promptly at 12. Received bids from two other companies; they both indicated that work would be a major undertaking, involving going behind the shower faucet (which would involve removing the dishwasher in my dining area to get to the shower plumbing work). Roger advised the same thing; however, he thought that he could repair the dirverter directly from the front, at much less time and cost. I gave the go-ahead for him to try, & man, was I glad I did! Very impressed to see that a job I anticipated would take up most of the day, and would cost maybe a thousand dollars, he finished in less than half an hour, at a savings of hundreds. Shower now works like new; along the way, he gave several helpful tips on plumbing maintenance for the toilets he repaired. These people really know their trade, and it shows. I'll definitely be calling them again for any more plumbing problems I might have, and will happily recommend them to family and friends as well. Thanks!

Bad experience with the Angie's LIst coupon with this provider. No other problems with previous coupons either. Th plumber came twice to my house to estimate a simple faucet leak. Didn't have the part to open a Moen faucet at first and so had to return with it. Then could not figure out thereplacement filter but didn't have time to figure out the filter it did need---stated he was going to order it over the internet. Didn't order it and then came during a time when the appointment had been cancelled . Next wanted to start again with removing the part and owner wanted me to now pay for the travel to my house when they still haven't actually done anything yet. Not what I was expecting for a quality plumbing company.

My wife was left to meet the guys alone when I had to be at work; she hates being in this situation. The guys from Hope made the experience a good one for her, and that's really important to us. The guys were at our home within a couple of hours of my call--on a Sunday morning--and had the work done within a couple more hours. They did quality work, promptly, and my wife was very comfortable with them (a rarity). We will certainly call Hope next time we need a plumber!

Everything went fine. They are courteous and cleaned up well. I was pleased with the work.

He was great and he did what he needed to do. He did the requested work and answered some questions I had, but I did feel a little rushed since he didn't end up staying for the full hour. He was on time and did a great job, otherwise.

Brad and Jack arrived within the time window given. They performed the work in less than one hour. They did not make any messes. They were very professional and courteous. Nice to know there still are plumbing companies that provide services without the help of the "national estimating book". I recommend Hope Plumbing.

It went so well, even the water pressure all over the house is much better. . I am going to be using Hope Plumbing again, hopefully really soon. So sad that I missed out on their bathroom renovation special!

He is on Angie's list. He was great. They had a special going on, and I used it. I was very pleased with his work. He came out and was able to solve the problem that my handyman was working couldn't do. He knew what to do, and within an hour, he had it working. He was very good, and he didn't mess around. The price was outstanding. The quality of work was very good. He was there on time. I have already referred them to somebody. He was running special for a service call and one-hour labor. He did all the work within an hour. He did not try to drag or anything.

The young man they sent out was very professional and he knew what he was doing. I would highly recommend them.

Brad cut a hole into the wall and a gasket of some sort applied as well as the upstair toilet sealed. The only downside was the hole in the dry wall but we did receive the number of a gentleman aligned with hope to repair that was prompt in calling to schedule this, but at an additional charge. We need a water softener so we will use this same company.

The appointment was made for arrival somewhere between 8:15-8:45. Tim called at 8:40 and said that he was on his way; however, I knew from the location where he said he was coming from that it would be another 45 minutes before he got to my home. He arrived at 9:30. We reviewed the items that I needed completed. He didn't have my paperwork with him stating the $39 Angie's List Deal that I had purchased that included the service call and one hour of service. When I asked him if he needed me to find my receipt for it, he told me not to worry about it and that they'd have it at the office. He then went to work on the issues mentioned above. He finished in just over an hour. He didn't charge anything extra for the "over the hour" portion (about 5-10 minutes); however, there was an add'l $10 charge for materials used to fix the toilet. Tim seemed to know what he was doing and quickly went about fixing everything. He was very professional in his demeanor. He didn't leave a mess behind. I feel like I got a great deal for the $39 I paid initially and am very pleased with this service today.

The service was great and the price fair. I wanted to use Hope again but never got a response.

I bought an Angies list big deal for $39 for 1 hr of labor and the travel charge. Problem was as above. Small slow drip at wall valve to floor. Nothing else was leaking! I have to say they were very punctual with scheduling me the next day to come out. Arrived early that day. Stated that he would have to get a part to match our fixture. I stated use what is on the truck. He did in fact go get a part. Looks wonderful. He was at my house a total of an hour. Got a bill in the mail today. Material charge $16 for the wall valve he replaced. No problem. 15minutes for labor for a leaking fill valve IN the toilet. Had not been leaking AT ALL for several years. I didn't ask not authorize anyone to fix something that had not been leaking. Also 15 min labor charge for resetting battery on my backup sump pump. What?!? The backup sump pump is in the basement. It had nothing to do with the toilet I asked you to look at. I felt the billing was a way to pad the charge from what they might be losing on the Angies List Big Deal. Despite the great front end service I would not use them again.

From the original call to the owner and the installation of the repairs by the plumber - less than 24 hours - that's responsive. The quality was high eliminating the troublesome leak. Flexibility - added additional services after plumber's arrival which was handles with aplomb. The appointment was sent with a reasonable window of two hours - the plumber was on time and done quickly. Excellent experience - you will much prefer this operation to the high priced "big plumbing companies".

The price quote from Hope was right in the middle of the three places I called, but I could have gotten something for about $300 less if I had purchased from Sears or Lowe's or someplace like that. I wanted to support small business. Hope came on time and replaced my hot water tank. They apparently forgot to open all the valves before they left, though, so when I went to use water, I had no pressure. I called them back (about 7pm on a Friday night) and the owner answered the phone. He walked me through how to turn the water back on (there is a series of valves between my main and my water softener so it was not just a matter of turning one knob). Also, my neighbor informed me the next day that they found insulation from my old tank in their yard. Apparently it had blown away without the installers noticing. Other than that, they cleaned up after they completed the job. I think Hope did an ok job overall and I was very grateful for their personal touch. I would give them an overall rating of A- but that's not an option.

Nick showed up on time and did a fantastic job. I wouldn't hesitate to use this company again, and I will definitely recommend them to anyone looking for a plumber.Thanks Hope Plumbing and Angie's List!

The Hope representative came out when scheduled and did a comprehensive inspection. He found one minor problem but gave us a piece of mind that we would not otherwise have had.