We specialize in working on older homes and those problems that require unique solutions. We offer full service residential plumbing services to customers looking for "long-term" and "efficient" solutions. We work on the following plumbing items - toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.
Business highlights
17 years of trusted experience
LGBTQ+ Friendly
Services we offer
We work on toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.
Great! Really nice and friendly guy. Work completed when stated. Hope Plumbing gave all its customers a red rose. It was Valentine’s Day.
Description of Work: N/A
Rating Category
Rating out of 5
Yes, I recommend this pro
$1,300
Dawn M.
11/2023
5.0
plumbing
+ -1 more
It went excellently! I was contacted immediately after putting in a request, the communication throughout the whole process was stellar, and the technician was friendly, informative, and did excellent work. We got a job well done at a fair and reasonable price.
Description of Work: Installing a water softener
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from Hope Plumbing
Thank you so much for the review [Member Name Removed]! We appreciate you reaching out to us and allowing us to come in and help you with your plumbing needs. Please reach out to us in the future if you need any further assistance :)
Napoleon M.
09/2023
5.0
plumbing
+ -1 more
Tyler M came out twice to evaluate the leaky outdoor spigot and noted an old "scab" with the pipe inside my rental. I had contacted my landlord about this spigot, and he was very quick to address this issue. Tyler is courteous, respectful, and very knowledgeable. He explained everything about the repair. Excellent interaction with him and Hope Plumbing. I have used Hope in the past when I owned a home and at times they can be more expensive but they address older homes very well.
Description of Work: see review
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Hope Plumbing
Thank you for the amazing review [Member Name Removed]! We are so happy to hear that Tyler was able to get you taken care of. Tyler is one of the best!
Brittany H.
08/2023
5.0
plumbing
+ -1 more
Hope plumbing is such a wonderful company. I hope they are here for generations to come! The customer service employees are super helpful. Kayla in particular. She was caring and addressed every concern I had. They come out in a timely manner, fixed the issue that I had and now everything is working beautifully!!! THANK YOU!!!!! Woohoo to no more leaks!!!
Description of Work: Repaired a leak on my outdoor hose-bib.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Hope Plumbing
Thank you, [Member Name Removed] for that wonderful review! We love Kayla just as much as you did :)
Christopher M.
08/2023
5.0
plumbing
+ -1 more
Everything was great. They took the time to go through all the plumbing and make sure there were no issues before swapping out the water heater I provided and even came back to do warranty work with no problem.
Description of Work: New water heater, install and additional plumbing maintenance, including water softener, and outdoor bibs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Hope Plumbing
Thank you for the review [Member Name Removed]! We appreciate having you as [Member Information Removed] customer and look forward to working with you again in the future!
Robyn B.
08/2023
1.0
plumbing
+ -1 more
Hope Plumbing continues to trespass and place flyers on door. I have a no trespassing sign by front door and try to do everything to discourage criminal activity. Having a sign hanging on the door clearly advertises no one is home. After the last time, I called and spoke with Hope and was told all of their people are trained not to come on properties with signs and they would not leave the hangers again. Today they left the hanger again. I stopped the person and asked if she was trained and the answer was no. I once again called Hope and was told the exact nonsense as last time. They are a disrespectful company.
Description of Work: Unauthorized entry on property
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Jane W.
06/2023
1.0
plumbing
+ -1 more
We signed up for their service for which we were charged a monthly fee. The service gas us service calls for free. I needed a garbage disposal remounted under the kitchen sink. The garbage disposal was already in place. it just needed to be remounted under the sink using the existing hardware. Hope plumbing came an performed the work in about 10-15 minutes. The only tool required was a screwdriver. For this service, I was charged $312.00. Outrageous. $1248/hr.
Description of Work: Remount an existing garbage disposal.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$312
Response from Hope Plumbing
Hi [Member Name Removed], I would like to sincerely apologize for your negative experience with Hope Plumbing. Our Quality Assurance Representative has attempted to reach out and left a couple voicemails. We would like to figure out a solution, so I would be happy to have her reach out to you again, or feel free to contact our office to speak to her directly. We looking forward to speaking with you and working towards earning back your business.
Nancy K.
05/2023
5.0
plumbing
+ -1 more
Free estimate with no increase after work done; fair pricing; easy and fast scheduling; expert and friendly technician Ben S.; excellent communications; worksite clean-up; pdf invoices (no paper); the work done far exceeded my expectations.
Description of Work: Replace water softener with one I bought online
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$309
Response from Hope Plumbing
Thank you for this amazing review [Member Name Removed]! We appreciate your honest opinion about our company. We look forward to working with you in the future!
Velma N.
04/2023
4.0
plumbing, drain cleaning
+ 0 more
It with good. Problem was solved and was told of the problem
Description of Work: N/A
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$93
Response from Hope Plumbing
Thank you for the review [Member Name Removed]. We appreciate the feedback!
Jason B.
02/2023
1.0
water heater repair
+ -1 more
This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard. But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks? Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $300 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000. But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated? I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Unacceptable. I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to Hope and she refunds my service fee. I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Look elsewhere.
Description of Work: Troubleshooting a Rheem tankless water heater.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Hope Plumbing
[Member Name Removed], As we discussed this morning, it is unfortunate that you believe we provided you a 1-star service. We recognize that we arrived earlier than your requested timeframe, however, our technician started his evaluation and went over options with you after your requested limitation. The options Rich provided were based on his evaluation where he provided an option to call Rheem to troubleshoot your 10+ year old tankless (that option was not $600 as you mentioned above). When you called our office after the service, we sympathized for arriving early and offered to provide a free second opinion. As discussed during your phone call with Carrie, we set you up for a first appointment with an arrival between 8am-10am. Ryan arrived at 9:04am to begin his evaluation and at this point, I do not understand where you believe we went wrong. We recognized our mistake in arriving early, refunded your $99 trip charge and offered a free second opinion. If there is anything more we can do for you, I’d be happy to chat again. Sincerely, Hope
Noah S.
01/2023
5.0
plumbing, gas leak repair
+ 0 more
Ben was very personable and professional. Despite the unfortunate circumstances, Ben made sure the whole ordeal was handled in a timely manner.
Description of Work: Natural Gas pipe replacement
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Hope Plumbing
We are so glad to hear that our tech was able to get you taken care of. Thank you for the kind words and review, we appreciate having you as a customer [Member Name Removed]!
Nick N.
01/2023
1.0
plumbing
+ -1 more
Terrible, Hope came out finally, there guy had no supplies, didn't know anything about jet pumps, left to get two small heaters, came back set them up, charged $647.00, said water should unfreeze in a hour, it didn't, we told them, a week later they returned and still couldn't fix the problem, we called another plumber and were fixed in a hour. Hope Plumbing is a joke. They do not have knowledge to work on jet pumps. The pump just needed cleaned just as I told them.
Description of Work: My pipes froze and pump clogged up.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$647
Response from Hope Plumbing
Hi [Member Name Removed], I would like to sincerely apologize for your negative experience with Hope Plumbing. Our Quality Assurance Representative has attempted to reach out to you figure out a solution. We looking forward to speaking with you and working towards earning back your business.
Patrick K.
08/2022
5.0
plumbing, water heater repair, water softeners
+ 1 more
- Good service. - Competitive (but still expensive) pricing. - Clean install & met their timelines. Respected my home and surroundings during the install.
Description of Work: Tankless water heater & water softener install.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Hope Plumbing
We appreciate the good review [Member Name Removed]. Please let us know if we [Member Information Removed] be of any further assistance!
Dennis R.
08/2022
5.0
plumbing
+ -1 more
Hope Plumbing came out on Wednesday for a toilet repair. We believed the toilet to be leaking from the tank bolts, so Domenic replaced the tank bolts and also (3) valves within the bathroom, installed a Delta faucet and installed a new flapper in our other bathroom toilet. After testing the repair repeatedly, Domenic left for the day. We discovered yet another leak right after he left our house, and we contacted Hope Plumbing who put us in contact with Domenic. He was not very far down the road and was gracious enough to turn around and help with this new problem. Upon inspection of the toilet, we decided it could not be fixed (a small crack in the front of the bowl) , so he arranged to have a new toilet installed the next day. He came back the next morning with a new toilet, took the old toilet away, and the installation went very smooth and quick. We will hire Hope Plumbing for our future repairs!
Description of Work: toilet repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from Hope Plumbing
Thank you so much for allowing HOPE to take care of all your needs [Member Name Removed]. We are so glad that Dominick helped get you taken care of. We appreciate you and your business!
Kallie B.
08/2022
5.0
appliance repair, ceramic tile, excavators, plumbing, water heater repair, water softeners, drain pipe, sewer cleaning, drain cleaning
+ 7 more
I hired Hope Plumming to replace my sewer line, after my old clay sewer line collapsed. It happened 2 days before Christmas, and Hope, was super responsive and helpful to get the job done, as there were some challenges, due to winter with extenuating weather circumstances. They went above and beyond helping to keep my neighbors updated as my line required use of a mutually shared alley. Since then they have also installed a new water heater and water softener. As a repeat customer I would definitely recommend the team at Hope!
Description of Work: Sewer line replacement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Hope Plumbing
Thank you so much for your amazing review and for trusting HOPE, [Member Name Removed]. We truly appreciate customers like you!
Jim L.
08/2022
5.0
appliance repair, plumbing, drain cleaning
+ 1 more
From start to finish, everything was done quickly and professionally.
Description of Work: Toilet clog/repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Response from Hope Plumbing
We are so happy we were able to help you out [Member Name Removed]! Thank you for trusting HOPE!
Christina G.
08/2022
5.0
plumbing, remodeling, wells, drain pipe, home remodeling, gas leak repair
+ 4 more
We recently had a leak in our crawlspace that did extensive damage to our home. Hope Plumbing not only was quick to arrive and stop the leak so we could restore water to the rest of our home but they also recommended a great restoration company to prevent further mold growth and ensure our home was clean and safe. Over the multi week project, Hope Plumbing was super accommodating as they worked alongside the restoration team, general contractors and the granite company. They also discovered an issue with our sump pump - something completely unrelated to what they had come for, but ultimately saved us from a more significant damage. We’re always quick to recommend them and they’ll always be our preferred plumber!
Description of Work: Repipe in crawl space
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Hope Plumbing
Thank you, [Member Name Removed]! We truly love working with customers like you!
Greg W.
07/2022
1.0
plumbing
+ -1 more
My issue is: Should this job really have cost $935.99 ? There was a 8.75' piece of 1" pipe removed coming from the main to the split where the rust was. There were (2) 3' 1/2" pieces of pipe removed running from the "T" There was a 8.75' piece of 1" plastic pipe replaced from the main to the "T" There were (2) 3' pieces of 1/2" plastic from the T to the other pipes. There was an elbow coupling and extension coupling run to the Hot Water heater. (due to rusty coupling) The total time of actual "labor" for the install was approximately 3 hours. Total ripoff - should have been half that amount maximum.
Description of Work: Replace leaking "T" fitting - but had a few sections of pipe replaced.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$935.99
philip M.
06/2022
1.0
drain cleaning
+ -1 more
It did not go well. Initially, the sink wouldn't drain at all, but they were able to get the water moving on June 7. They advised that twice a day I pour boiling water and Dawn soap down the drain to further clear things out. I did this once and then I missed the next couple days. The technician came back out June 18 and again advised I keep up with the water and Dawn soap fix. I have since done this dutifully since June 18. This has made things worse. The sink backups even more now. Nothing has gone the drain, but water, coffee, and other innocuous liquids since they have been out. I've contacted them twice, June 21 and June 22 where they have stated the QA person would be in touch that day or the next. I still haven't heard from anyone and have resorted to contacting a different company that can hopefully fix my drain problem. I've used them a number of times in the past and things have been great, but it's no longer the service it used to be. I can't recommend them based on the results or customer service.
Description of Work: Clear a clogged kitchen sink drain.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$234.23
Dan & Joan F.
05/2022
5.0
plumbing
+ -1 more
Went well. Not a bargain, but came the next day and did the work successfully.
Description of Work: Replace hoses on washing machine
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Hope Plumbing
We are so glad we were able to get you taken care of too! Please let us know if we can be of any assistance in the future!
Benjamin M.
05/2022
5.0
plumbing
+ -1 more
Tech tested water pressure at house and offered a same day instation of a water pressure booster for the entire house basically doubling our water pressure. Offered financing with no interest.
Description of Work: Installed pump to boost water pressure for the house.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,250
Steve S.
04/2022
5.0
plumbing
+ -1 more
Very well I could trust Alex almost instantly very knowledgeable Very patient with our old house
Description of Work: Install pex
Rating Category
Rating out of 5
Yes, I recommend this pro
Linda T.
04/2022
5.0
plumbing
+ -1 more
Technician was friendly and efficient. No complaints!
Description of Work: New sump pump
Rating Category
Rating out of 5
Yes, I recommend this pro
Nafis S.
04/2022
5.0
plumbing
+ -1 more
very precise and punctual. will use again....
Description of Work: N/A
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Hope Plumbing
Thank you for choosing HOPE for your plumbing needs [Member Name Removed]. Please don't hesitate to reach out to us again, we'd be happy to help!
Bryan N.
03/2022
5.0
heating & air conditioning/hvac
+ -1 more
It was great and they were able to solve the problem.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Water Filtration and Softening,
Wells and Pumps,
Sewer Cleaning,
Drain Pipe Installation,
Natural Gas Lines
FAQ
Hope Plumbing is currently rated 4.6 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Hope Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Hope Plumbing does not offer free project estimates.
No, Hope Plumbing does not offer a senior discount.
No, Hope Plumbing does not offer emergency services.
Yes, Hope Plumbing offers warranties.
Hope Plumbing offers the following services: We work on toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.