Godby Heating Plumbing Electrical

Technician was very professional and informative. Had furnace installed by another company 14 years ago and had always had contract with them. This winter they put on a costly part that wasn't needed as when they left furnace went out again. That tech returned and flame sensor needed to be cleaned. Needed new company to service furnace so I called Godby. Tech explained things to me that past company never did. He checked furnace out very well and cleaned very well. I was very satisfied with Godby.

Gary was very professional and knowledgeable about his work. very pleased with the service-will recommend to others

It went well. No real details.

The company was quick to diagnose the problem and to provide an affordable solution.

Everything went well. Angie's List help me schedule this service, and communicating with Godby was very easy. Someone came the day before the appointment to verify the correct size of the mounting pad. Day-of, they called and showed up a bit early, which was great. As far as I can tell, they did a good job! They gave some tips about maintaining our A/C unit, but didn't try any hard sales. The guys were very nice, professional, and friendly. I'm sure we will use them again for other needs.

Gary was on time and very thorough in performing the work. He answered all my questions and was very knowledgable.

We unfortunately fell victim to the Winter Vortex storm in January. When we finally got power on after 3 days without it, our pipes had burst. The very next day we had a plumber. We called a few other companies which either did not answer or told us it would be a week before they could get to us. The people at Godby were very professional and prompt. I would recommend them.

Service call as promised in time frame. They were courteous and friendly. Described work, done well and complete.

Great job. Went above and beyond. You have my business!

Everything went well-Godby communicated with me as to what was going on. Service person (Joe) showed up this morning and completed job as he said. Very professional and nice.

Great service- smells gas found leak and fixed it.

Our water heater decided to start leaking on Sunday. I called Godby's about 10:00 Sunday morning. They answered right away, which kind of surprised me being a Sunday morning. I told them the problem and was told a service tech would call back soon. About 30 minutes later, Tom called me, asked me where it was leaking, what Brand it was and the gallon capacity. He had to call his supply house to verify he could get one that day. Soon he called back, had the unit and said he would be there in about a half an hour. He was at my house in less than 30 minutes, spent about two hours out in my extremely cold garage and finished the job. Tom was very professional and courtious, and even checked to see if we quailified for a discount, since we bought their service plan, which we did. We have purchased all of our heating and a/c equipment from Godby's and have always received excellant service. I would recommend anyone looking for service or to buy heating and a/c equipment to do business with Godby's.

He was really nice and knowledgeable.

Sean and great helper guy installed furnace. Did great job, very professional, clean, and personable. Gary, the plumber, did a great job, very professional, very knowledgeable, and personable, and clean.

It turned out to be cobwebs. They are punctual. I have the same guy called Dwain. You get two calls for the price. They come back to ensure everything is working. They are as good as they get. They know what they are doing. I have used them for ten years and I would give them top marks every time. They were here within the hour. Always on time! Really nice guys.

I had an absolutely horrible experience with Godby. My experience was so bad that I believe the company is either completely mismanaged or is willfully ripping off customers. Savvy consumers should BEWARE OF THIS COMPANY! On August 3rd, 2013 I contacted Godby Heating, Plumbing, Electrical to service my air conditioner because it was blowing only warm air. The technician, Rich, arrives and does a quick visual inspection. He tells me that I need to replace the thermostat. Godby?s quoted cost is several hundred dollars, so I just pay the $89 service fee and install the thermostat myself the following day. (It?s an easy install.) On August 4th, the air conditioner still does not work even with the new thermostat. Godby sends Rich back out to our house. He does a longer inspection on the unit focused only on the outside fan. After about an hour he comes back into our house and explains that he fixed the unit and my cost will be about $500. He explains that it needed more coolant and that the cost is high because he needed to refill 3 lbs of coolant and my unit uses an older form of coolant. (My unit does use the older R-22 coolant that costs more.) I specifically asked if there was a leak to worry about since these units are closed systems and 3 lbs is a huge amount to refill. He said that he tightened up the coolant valves, etc and it should now work. I was skeptical, but the unit was indeed blowing cold air so I paid the bill. By August 5th the air conditioner was again blowing warm air. I called and spoke to the manager Kevin. He stated that Godby would have eventually come back to my house when the Godby quality control team noticed the amount of coolant added. He admitted that there must be a leak and the technician should have performed a leak check before installing coolant. Kevin then blamed Carrier who manufactured my Trane unit for selling poorly designed and built systems. He said the problem is most likely with the coil. Kevin sends another technician that arrives on August 6th and confirms the coil leak within five minutes using a "Freon sniffer" tool. The technician shook his head and stated that the first technician should have performed a full leak test before filling any coolant and apologizes for the mistake. The manager, Kevin, calls the next morning to tell me they will install a new coil for $1,852. I complain that Godby should apply the wasted coolant fill cost (~$500) to this new total since that was money wasted on my end. Goby should have performed a leak test before refilling with coolant and even then should have presented me with options before actually performing the work (not sticking me with a bill afterward). After complaining, Kevin agrees to offer the ?club rate,? which reduces the cost to $1,400. As I pressed for a reasonable deal given my previously incurred and unnecessary expenses, the manager became rude and unreasonable in his interactions with me. I declined further work with Godby and called a competitor that quoted and performed great work at a regular total cost of $1,290. To make matters worse, I received a 90-day past due notice from Godby for the $500 of unnecessary work performed on August 4th. I paid this total in August and have the credit card receipt and bank withdrawal to prove it. In fact, I have kept all my paperwork. Godby is a poorly run company that does not care about customers. Every company makes mistakes, but how these mistakes are handled is what defines a company. Godby does not care about their customers and is either blatantly ripping off customers or is completely mismanaged. Save yourself money and a headache and use someone else. Godby represents poor quality work, poor customer service, high costs and double billing! BEWARE OF THIS COMPANY!

I called Godby to set up an appointment for a furnace tuneup since they were listed on Angie's List. When I called to set up the appointment, I was told they were very busy due to their ads on TV. It seemed as if I was inconveniencing them with my call. I set up the appointment to be on Wednesday, November 27th between 3 pm and 5 pm. I was told that they would call the day before to confirm the appointment. I never received a call to confirm the appointment, so I called on Wednesday morning. I was told that I was on their list and they would call 30 minutes before coming to my home. I left work early so that I would be home during the time frame of my appointment. However, they never called or showed up to perform the tune-up on my furnace. I called them on Friday morning (since they were closed on Thanksgiving) and complained about the missed appointment. The lady I talked to didn't seem that concerned and said she would pass along the information. I told her that I even left work early and rearranged my entire schedule for this visit. Godby finally contacted me on the following Monday with a brief apology and wanted to know what my availability was for that day. I told them I was very unhappy with their customer service and I would not be using their services in the future.

They did a great job, were very friendly & helpful.

William was on time and was professional and courteous. I trust Godby to do the maintenance for my home.

They were very cordial, arrived when they said they would and kept me informed as to what and why they were doing the work as they did it. They showed me the problems I had and everything works great.

Scheduling with Pam was quick and uncomplicated. Technician Gary was prompt, efficient and friendly. He was able to install the disposal with no difficulty, left no evidence of his visit and was appreciative of the business. The quote was exactly what was charged. I definitely would recommend Godby to others and use them again.

Joe was excellent! He obviously has professional experience & a positive attitude. He thoroughly checked & repaired furnace.

Excellent service! Everyone should train with Joe. Thanks!

Joe arrived early, worked quickly, was pleasant.

Okay - very professional service representative. I'm confident for the winter.