Godby Heating Plumbing Electrical

Our HVAC system was ailing and Godby did a fantastic job from top to bottom. They diagnosed that it needed to be replaced (not repaired), were clear about our options in terms of size / SEER, and were generally excellent in terms of customer service. Their price was more than reasonable - actually the lowest bid we received on the job. Install was professional, quick, thoughtful with regards to our family's space and time. The unit works incredibly well, and the follow-up customer service has been excellent as well. Highly recommend Godby.

They have been excellent and prompt. They are always respectful, clean, and we would highly recommend them. We will use them again.

They did a very good job, were on time and professional.

The rating system forces you to answer the "hire again?" question. I said no, but I never really hired them to start .

Technician was incredibly friendly and reliable.

Great job! The service provider was very professional. Wouldn't hesitate to hire again.

Very professional team, showed up on as scheduled, completed the work in a timely manner and everything is working as it should.

I contacted Godby for what I thought was 2 simple plumbing issues...a running toilet and a spray hose to the kitchen sink that needed replaced. When I called to schedule, I specifically asked about pricing. I was told there would be a $79 diagnostic fee then the cost would be stated before the work would be done. She did NOT tell me the charges would be $120/hour (RIDICULOUS!) and that there would be a one hour minimum. As expected, the plumber arrived and within 10 minutes told me I needed a new flapper for the toilet and a new hose for the kitchen faucet. He went out to the van to get the parts only to come back in and tell me it would be $120/hour on top of the $79 diagnostic fee...plus parts (approximately $23) so basically $223 for work that would take no more than 15 minutes to complete both! I called Godby and explained that I NEVER would have scheduled with their company if she would have been forthright in the beginning and truthful in stating the one hour minimum. Talk about GOUGING the customer. I paid the diagnostic fee and sent the plumber on his way. He was nice and it wasnt his fault but he did track muddy water on his shoes all over my kitchen floor and did not offer to clean up his mess. There are 100s of plumbers in Indianapolis and I absolutely would NOT recommend this company to any family or friends. Shame on you, Godby, for your price gouging!

The sales rep was very professional and thorough. We chose another company that was more affordable.

It went well, Josh was very nice and professional and he did a great job.

Godby repair person arrived the same day I called. He took off the faucet spigot to check the washer, but it was in good shape. Then he reattached the spigot and tightened it down firmly. The leak stopped. He went out to his van because I asked "how much do I owe you" and returned to say the work was free, as part of the free estimate that Godby offers to all customers. I was very pleased!

They were on time and very professional

Routine. Only issue I have with Godby is they have problem with employee turnover. It has never been a problem for us but makes one wonder what is going on. Wonder if all HVAC companies have the same problem.

I called Mr Rooter to get a price and they wouldn't quote one unless they came out to my house. Godby had the price on the website, with a couple different sizes and options, and you could buy it online. Did that! Right after buying the service online, they called to set up the appointment for the next day. The service tech showed up on time and was great to work with. Out the door within an hour. Great experience!!

Electrician came at time of first appointment with an estimate, we made a second appointment for work and the work was done at the time of the second appointment, done well, and at the estimated price.

very professional. helpful and honest.

The uniformed service provider came promptly, completed the job successfully, and acted professionally and cordially at all times. He was in the house with just my wife and young son, and everyone felt safe. So that was very good. On the phone, I was informed that the price would be approximately $240, though in person, I was told it would be $240 plus a travel charge of approximately $50. I later called them to explain that I was not informed of this travel charge; they reviewed their records and agreed they had not informed me accordingly, and issued me a refund via check. Overall, this is a good company. $240 for a water filter installation is a good price, but $290 (what it would have been had the travel charge been applied) is too high in my opinion based the time I got the service done (October 2017) in the market I'm in (Zionsville, IN). I might consider Godby for some other work in the future. My overall opinion of them is positive.

It went very well. Godby was very prompt and professional in their response. In addition to the leaky water pipe, the plumber detected a broken shut-off valve. Both issues were cared for in a timely and professional manner. I was very appreciate of the thorough inspection of the plumbing issues at my residence.

The job was done in a very short time.

Crew was on time and installed unit in a professional manner.

The plumber was on time. He removed the existing garbage disposal and replaced it with the new one. He cleaned up after the installing the new unit and was out of the house in less than an hour.

It went great. He was very pleasant and he answered all my questions. The quality of the work was good.

Excellent service. From estimation to installation, very professional and very personable. Highly recommend Godby Services.

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The workers showed up 10 min early and got right to work, never saw them take a break except for lunch. Did a great job. Clean up their mess.