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Gilpin Glass Service

Glass and Mirrors, Windows, Doors,

About us

Gilpin Glass Service was started in 1973, and is still owned and operated by Jerry himself. We have seven employees, most of them being family. We do both commercial and residential work all over Indianapolis and surrounding areas. One thing that sets us apart from our competition is that we have and will always give FREE estimates! Our pricing is very competitive and we take pride in customer satisfaction.

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Window Glass Replacement, Insulated Glass, Plate Glass & Door Glass, Mirrors & Glass Tops

Services we don't offer

Auto Glass.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.8211 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 51-211 of 211 reviews

wendy M.
12/2013
5.0
glass repair
  + -1 more
It went great. They were wonderful. They were professional and timely. They have great customer service. The guys were really nice and did a great job. Their rates were the least expensive.
Description of Work: They repaired some glass in our wood windows where the seal had failed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Gilpin Glass Service
Thank you so much for taking the time to review us! We appreciate your business and hope you think of us in the future.

Jason B.
12/2013
5.0
glass repair
  + -1 more
Went excellent. I was not in a rush to have it done, so they had a gentleman who lived in the area come by after work and measure and replace. It went well and I will use them again. Very easy to work with.
Description of Work: replaced glass in window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$175

Ellen H.
12/2013
5.0
glass repair
  + -1 more
Kind of hard to find and not in the best area. But the lady was very nice and helpful. Gave me a quote and a pick up date. They ran a few days behind the initial pick up date, but everything looked great and was 50% cheaper than any other place I got a quote from. Helped me carry all of my things back to the car and everything.
Description of Work: Made a glass table top out of tempered glass and installed a mirror into a large frame.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Janifer R.
12/2013
5.0
glass repair, replacement windows, doors
  + 1 more
His bid was by far the most reasonable and the work was done quickly and without complaint especially give the quote.
Description of Work: Mr. Gilpin's team (his son and an assistant) replaced the the double pane glass in 12 wood casement windows, full door window and 2 sidelites in entry with a 5 year guarantee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Gilpin Glass Service
Thank you for the review (removed member name)! We appreciate your business.

Laura & Greg M.
12/2013
5.0
glass repair
  + -1 more
They replaced a windown that was hit by a golf ball. The price was great and they were quick to respond.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

NANCY H.
12/2013
5.0
glass repair, replacement windows
  + 0 more
I called on a Monday to have 3 glass panes in the garage replaced. They measured on Tuesday and installed on Friday. I received a 5% discount for being an Angie's list member.
Description of Work: They replaced glass panes in the garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$273

Response from Gilpin Glass Service
We appreciate your business [member name removed]! Thank you for the review.

Lynn C.
12/2013
3.0
glass repair, doors
  + 0 more
replacement of thermal pane of glass in atrium door. Everything went well except clean-up of broken glass. They left broken pieces of glass on driveway/sidewalk/deck and inside. We called because of the danger and they asked what they could do, did we want them to come out and clean up. They should not have asked, they should have just been out right away and taken care of without asking.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$308

Response from Gilpin Glass Service
We remember this installation well. Again I am sorry for the glass that was found in the driveway. Your unit was a tempered safety glass which explodes into millions of pieces when broken. The unit was placed on the side of the truck and pieces had fallen into the driveway without the installers realizing it. When called, I offered to send an installer out to clean the glass in the driveway and was told that it was already being taken care of. We hope you keep us in mind in the future and give Gilpin Glass Service another chance.

WALTER B.
11/2013
4.0
glass repair, replacement windows
  + 0 more
Came and measured the windows. Came and install them when ready. Punctual and efficient.
Description of Work: Replaced insulated glass in 11 windows

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$783

Response from Gilpin Glass Service
Hi [removed members name], Thanks so much for your review. We strive to give prompt and satisfactory service. I am happy that you were pleased and hope we will have your business when the need arrives. Sincerely, Sherry Doss

Madge E.
09/2013
5.0
replacement windows
  + -1 more
Their workman, Kevin, did a superb job in making the glass fit a space that was a fraction off from the size of the glass. It took several hours in 90+ degree heat. Gilpin Glass Services was very accomodating in fiting me in their schedule early the same day as the the break-in to secure my home. I would rate them A++ and have recommended them to my friends and neighbors.
Description of Work: Gilpin replaced he broken window in a side garage door that had been broken out by an attempted home invasion break-in during the early morning hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Gilpin Glass Service
Thank you for choosing Gilpin Glass Service to fulfill your window repair needs! We take great pride in our workmanship and it sounds like Kevin went above and beyond.

JAMES S.
09/2013
5.0
screen repair, replacement windows
  + 0 more
We were very happy with their service.
Description of Work: They repaired some of our windows, replaced screens, and replaced one window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Gilpin Glass Service
Thank you for choosing Gilpin Glass Service James! We appreciate your business and hope you remember us in the future for your window repair needs. :)

Carmen. I B.
07/2013
5.0
screen repair, replacement windows
  + 0 more
Very happy they called me back right away . I called two orders they never call back.
Description of Work: Order a new window (insulated) and replaced 4 new screens

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Gilpin Glass Service
Thank you for choosing Gilpin Glass Service [Member Name Removed]! We certainly try to get back in touch with everyone who contacts us in a timely matter.

Karen C.
07/2013
4.0
glass repair
  + -1 more
Some communication problems getting responses from Mr Gilpin. However, service and quality of work excellent.
Description of Work: Replaced large panes of glass my house built in the 50s

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from Gilpin Glass Service
Thank you for choosing Gilpin Glass Service [Member Name Removed]! We apologize for the communication issue and hope to do business with you in the future. :)

GREG S.
07/2013
5.0
glass repair, doors
  + 0 more
A lite broke in an interior door in our house. I called to see how quickly they could come out to replace the lite. (We were having a party two days later). They suggested that I bring the door in the next day and they could replace the lite the same day. Mr. Gilpin went above-and-beyond by coming into the shop on Saturday morning (when they are closed) so that I could pick up the door. I definitely recommend Gilpin Glass Service. I will use them again.
Description of Work: Replaced a lite in an interior door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Response from Gilpin Glass Service
Thank you for choosing Gilpin Glass Service [Member Name Removed]! We appreciate your business and hope the party went well! :)

Rhonda B.
06/2013
5.0
glass repair, replacement windows
  + 0 more
Provider came out to measure the window informed us how long it would take to order. We received a call to schedule to set up a day and time for the provider to come and install window. Provider came at time agreed upon, removed and hauled away the broken glass before installing the new window. Very professional. Would definite recommend this company.
Description of Work: Replaced a broken window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236

Response from Gilpin Glass Service
Thank you for choosing Gilpin Glass Service Rhonda! We appreciate your business.

Cynthia B.
06/2013
5.0
glass repair, replacement windows
  + 0 more
Great!! Very nice people, from start to finish. On time, professional and affordable. The office staff was just as great.
Description of Work: Install window glass

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$431.31

Response from Gilpin Glass Service
Thank you for choosing Gilpin Glass Service (Removed Member Name)! We appreciate your business and review.

Paula & Bruce B.
05/2013
5.0
glass repair
  + -1 more
Glipin Glass is close to our house on the near East side. They are possibly the nicest, most accommodating people to work with. They knew exactly what I needed, took care of it for a very good price. Previously I had gone to different hardware stores with no help at possibly getting the right glass weight to fit this old frame. I used this company about 25 years ago to replace crack glass in our old house in Woodruff Place. I distinctively remember having the same feeling about the integrity of this business. rre
Description of Work: I had broken a storm window that was very old–1950's style. I needed to replace the glass, thick enough to fit the old frame. I took it to Glipen Glass. Note they do not have a store front but are very responsive to your phone calls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

JAMES T.
04/2013
5.0
screen repair, replacement windows
  + 0 more
They were very prompt in service. Their quote matched the final price and scheduling was very easy. Would definitely hire again.
Description of Work: Repaired two broken windows and three broken screens on my rental property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

ANNEMARIE L.
03/2013
5.0
replacement windows
  + -1 more
They were very friendly and answered all of my questions. I felt very comfortable with them in my house. This family run business and were on time and you can't be that. They did very good work.
Description of Work: They ordered a double pane window to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Mary M.
03/2013
5.0
replacement windows
  + -1 more
They are good. Their pricing is excellent and their customer service is very good too. I like that they are prompt, pleasant and has good quality work.
Description of Work: Gilpin Glass Service did a window repair for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PAT E.
02/2013
5.0
glass repair
  + -1 more
Very easy to work with. Good service and fair price.
Description of Work: Glass top for large desk

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

EDITH M.
12/2012
5.0
glass repair
  + -1 more
Window & screen were damaged in break-in. Company responded and fixed in timely manner. Also had them replace leaking window at same time.
Description of Work: Replaced broken window and screen, and replaced window that was leaking. Very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mike B.
12/2012
5.0
replacement windows
  + -1 more
we had several broken windows and storm windows. he came and checked everything out thoroughly, gave us a quote. then he installed everything so well, i didn't even realize he was here. he did a great job. very professional.
Description of Work: several windows repaired or replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$880

KAREN H.
08/2012
5.0
glass repair, replacement windows, doors
  + 1 more
It went great, could not be more pleased, espeically with the sliding glass door onto the patio - what a pleasure it is to be able to get it open easily.
Description of Work: We have used them int he past to replace glass in 11 windows of our home. Much more economical than buying new windows. They look like new windows, wonderful job. Used then a second time to repair the rollers on the sliding glass door. Once again a better alternative than replacing the whole door. They did a great job and Terry was very timely and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$237

JOAN B.
07/2012
5.0
glass repair
  + -1 more
We had a double pain Low energy window that had the seel fail causing fogging to present between the two panes. I called multiple companies of the list and even the window company through warranty service and kept getting a luke warm response since I only had the one window. The estimates I felt were high so I read about Mr. Gilpin and decided I wouldn't pull the trigger without hearing his estimate. I got a hold of him and he came out for an in person estimate which was different than all other companies. everyone else wanted me to measure the window and give them sizing over the phone which I didn't care for in case I messed it up. He came with his daughter and they were both professional. Mr. Gilpin was dressed in his uniform which was nice and tidy. He greeted me with a hand shake and off we went. After his measurements he estimated it would cost 198.36 which was almost 90.00 cheaper than the majority of my estimates. He also said he would order the glass and it would take about a week. Had the install today. He called this morning..his guys came out and were done within 30 minutes. They too were very professional and clean cut. I enjoyed talking with them and they actually explained what they were doing in case I ever need to do it for myself. Left the receipt that showed that it had a 5 year warranty and even stated it was transferrable to the next homeowner and to give them the receipt. Awesome experience. Nice to have a local company who still believes in quality service and a fair price. Thanks!
Description of Work: We had one double pain window that failed inspection due to a seel failure causing fogging.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$198.36

Response from Gilpin Glass Service
It's really gratifying to read a post from a customer who has shopped around and found that our prices are among (if not the most) competitive in the market. And that on top of that, our employees are also among the most skilled residential/light commercial glaziers in this industry. Gilpin Glass Service, founded by my father in 1972, is and has been a family orientated business from the very start.Mr. Gilpin started in the residential glass service in the early sixties and worked for the front runner of the day. After starting his company in 1972 , he has employed mostly family members who have been around for a very long time. The experience gained over the years from actually doing the work on a daily basis is not anything that can be taught over a short period of time.With over 100 years of experience between only three employees, you are getting experience and expertise that is second to none.His prices have remained so competitive over the years simply because of efficient and productive work ethics.Glad to know there are still some folks out there who can appreciate a skilled service company, and give them credit for their hard work and enthusiasm to serve the community. Jerry Gilpin Jr.

MARIE P.
07/2012
5.0
glass repair, screen repair
  + 0 more
Two workers came, removed the glass (we had had to break the window and take out the old torn screen), cleaned out the old putty, replaced the two panes of glass and measured for the screen size needed. Another worker installed the screen a few days later. They all were pleasant, listened carefully to our explanation of what we needed to have done, and cleaned up after themselves.
Description of Work: Replaced two window panes (inside and storm). Replaced one screen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$155

Contact information

15 N Oxford St, Indianapolis, IN 46201


Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Glass and Mirrors,
Windows,
Doors,
Screen repair,
General Remodeling,
Moving Companies

FAQ

Gilpin Glass Service is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Gilpin Glass Service accepts the following forms of payment: Check
Yes, Gilpin Glass Service offers free project estimates.
No, Gilpin Glass Service does not offer eco-friendly accreditations.
No, Gilpin Glass Service does not offer a senior discount.
Yes, Gilpin Glass Service offers emergency services.
Yes, Gilpin Glass Service offers warranties.
Gilpin Glass Service offers the following services: Window Glass Replacement, Insulated Glass, Plate Glass & Door Glass, Mirrors & Glass Tops
Auto Glass.

Contact information

15 N Oxford St, Indianapolis, IN 46201


Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM