Gilpin Glass Service

Mr Gilpin was wonderful to deal with. I actually ran into him on my lunch break from work one day and recognized his name from Angie's List. I chatted with him for a few minutes and liked him, so I told him I would give him a call for my window job. I called about a month later and he remembered me, he was very prompt in returning my call, he even fit me in on a day that was convenient for me at short notice. He provided a rough estimate by phone based on my own measurements of the window, and then he took the actual measurements when he came out for the estimate. The glass took about a week or so to come in, and within two weeks he was able to send his men out to change the window glass at a time I could be there. Mr. Gilpin called to let me know they were on their way to my home. The job only took about 15 minutes, they were fast and efficient, they didn't leave a mess, and everything looks great! His price was better than others I checked.

Jerry Gilpin was very professional in giving us an estimate and very clear about the time frame involved with respect to ordering the windows and doing the work. Because of rainy weather they were behind in their schedule and asked to do the work on Saturday so they could catch up. The work took about half a day and each window was washed prior to the sash being replaced. We were very pleased with the work and the 5 year warranty.

The overall job was quick and done very well.

Jerry and his helper did a great job. His bid was much less the other bids I received. Highly recommend.

Mr. Gilpin was very professional over the telephone. However, he was late prior to giving estimate. He did call about a thirty minutes late to let me know he was on his way. The price he quoted appeared to be comparative to other window companies. He said he fit the price to my budget as requested.

Mr. Gilpin did a great job at a great price. He also guarantees his work (parts and labor) for five years!

Price depends on size of window. They have always been very dependable. They do excellent work and have very reasonable prices. They have excellent character.

VERY RESPONSIVE. GOOD VALUE. PROFESSIONAL.

MR. GILPIN WAS FAMILIAR WITH THE CONDOS, HAVING PERFORMED WORK THERE PREVIOUSLY. HIS QUICK RESPONSE AND WAY LOWER PRICE GOT HIM THE JOB. WE HAD RECEIVED PHONE ESTIMATES THAT WERE DOUBLE HIS PRICE. THE CREW CAME WHEN THEY WERE SCHEDULED AND COMPLETED THE JOB IN LESS THAN AN HOUR. AN OVERALL GREAT EXPERIENCE. AND NO MORE CLOUDY GLASS!

JERRY'S A BUSY MAN, AND IT TOOK ABOUT 5 PHONE CALLS OVER A 4 WEEK PERIOD TO GET IT DONE. HE MISSED ONE APPOINTMENT, BUT EVERYTHING WENT SMOOTHLY AFTER THAT.

JERRY GILPIN CAME OUT AND MEASURED THE WINDOWS AND GAVE ME AN ESTIMATE ON THE WORK. WE AGREED TO THE ESTIMATE AND HE ORDERED THE WINDOWS. ONE OF JERRY'S EMPLOYEES CAME TO MY HOME AND INSTALLED THE WINDOWS AND OPERATORS. THE WORK WAS DONE AND THEY CLEANED UP AFTER THE FACT. I WOULD HIGHLY RECOMMEND GILPIN GLASS SERVICE.

THEY DID A GREAT JOB, AND SHOWED UP WHEN THEY SAID THEY WOULD.

THE PRICE WAS BETTER THAN OTHER ESTIMATES. THERE WAS A PROBLEM WITH THE INSTALLATION OF ONE WINDOW AND THEY WERE QUICK TO COMPLETELY FIX THE PROBLEM. JERRY GILPIN REALLY WENT ABOVE AND BEYOND TO MAKE IT RIGHT. THEY ALSO HAVE A 5 YEAR PRODUCT AND LABOR WARRANTY WHICH EXCEEDED WARRANTIES OFFERED BY OTHER COMPANIES.

THIS IS THE SECOND TIME I HAVE HAD THEM AND JERRY GILPIN DOES A GOOD JOB. I WOULD HIGHLY RECOMMEND HIM.

JERRY'S COMPANY TOOK TIME OUT DURING THEIR BUSY SEASON TO HELP US OUT IN A PINCH. WE HOSTED A RETREAT 9/18/04 AND WANTED THE WINDOWS TO LOOK NICE. WE APPRECIATE GILPIN GLASS WORKING US INTO A BUSY SCHEDULE. SINCE HE WAS SO BUSY, I HAD TO CALL A COUPLE OF EXTRA TIMES BEFORE GETTING A CALL BACK.

I CALLED THEM BECAUSE THE PREVIOUS OWNERS HAD USED THEM AND I THOUGHT THE STORM WINDOWS WERE DONE WELL. HE HAS BEEN UNRESPONSIVE AND DOES NOT SET A FIRM APPOINTMENT.

SINCE I DIDN'T GET OTHER BIDS BUT INSTEAD RELIED ON THE ANGIE'S LIST COMMENTS, I DON'T HAVE ANY WAY OF JUDGING THE GRADING OF THE PRICE.

I WOULD HIRE AGAIN AND DID A GOOD JOB.

HE LOST OUR PHONE NUMBER TWICE. THE WINDOW WAS NOT INSTALLED PROPERLY THE FIRST TIME. IT TOOK TWO WEEKS TO GET HIM BACK OUT TO FIX IT. HE WAS IRRITATED WHEN I CALLED TO ASK WHEN HE WOULD BE OUT TO FIX IT. IT STILL IS NOT PERFECT, BECAUSE THE WOOD TRIM WAS DAMAGED WHEN HE WAS SCRAPING THE CAULK. THE WHOLE EXPERIENCE WAS IRRITATING AND DISAPPOINTING.

HE DID NOT SHOW UP FOR THE APPOINTMENT. WHEN WE CALLED TO FIND OUT THE STATUS, HE EXPLAINED TO ME HE OVERLOOKED THE APPOINTMENT, BUT TOLD MY HUSBAND THAT HE WAS REALLY BUSY AND COULDN'T COME. HE DID NOT CALL TO LET US KNOW HE WASN'T COMING.

I CALLED THE COMPANY AFTER BEING 35 MINUTES LATE. NEVER CALLED TO LET ME KNOW HE WAS NOT COMING. I LEFT WORK EARLY TO MEET HIM AND HE LATER CALLED THAT EVENING AND SAID HE COULD RESCHEDULE, I CHOSE NOT TO USE THE COMPANY.

JERRY CAME THE DAY AFTER MY INITIAL CALL AND MEASURED AND ESTIMATED THE COST. THE TIME FRAME FROM JULY 31 TO AUG. 13 WAS AS ESTIMATED AS WAS THE COST. JERRY WAS PROFESSIONAL, ALWAYS ON TIME AND EVEN CALLED ME AT WORK TO ESTIMATE HIS ARRIVAL WHICH INDICATED THAT MY TIME WAS VALUABLE TOO. I FELT THAT HE TREATED US AND THE ONE SMALL WINDOW JOB JUST AS HE WOULD A VERY LARGE JOB. I WOULD CERTAINLY CALL JERRY GILPIN AGAIN.

JERRY, THE OWNER CAME FOR MY ESTIMATE AND FOLLOWED THE REPAIR THROUGH.

ESTIMATE WAS MUCH LOWER THAN SEVERAL OTHERS. MANY COMPANIES WANTED ME TO COME IN WITH WINDOW DIMENSIONS. GILPINS OWNER CAME OUT PERSONALLY TO MEASURE AND PROVIDE AN ESTIMATE. THEY WERE EFFICIENT, PROFESSIONAL, AND IVE HAPPILY RECOMMENDED THEM TO ALL MY NEIGHBORS.

GREAT JOB, QUICK RESPONSE, WOULD USE THEM AGAIN.