Response from Floors To Your Home
We are completely shocked by this review. We have dug through our records and find a very different story than what is being presented here. In April (review in November) we came to your home and measured the area you asked us to measure. We did not charge for this service. Many of our competitors charge $35 for this. The next business day, we sent you the quote for the selected material and the area you requested. Our notes indicate you were not looking to buy at the time (April) but were considering doing the work in the Fall. We are unclear how we could go over budget when you gave us the areas to measure and we quoted the selected product. If the price is too high, a new product would need to be selected. We have no records of incoming emails from you that ever went unaswered. You can see by our other reviews and our multiple years of the Super Service Awards that is not how we treat our customers. Regarding our price and quality, the review is simply not accurate, especially for the product we quoted. There is no other store in the country where you can find a similar product anywhere close to the price for which we sell it. I am not trying to be rude by that statement, but it is simply the truth. We have no idea what has caused this particular customer such upset a full 6 moths after receiving a quote at no charge, but the statements simply are not true.