Floors To Your Home

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Description of Work: They were fantastic.

Description of Work: After a pipe broke in my home and it flooded, I bought my flooring from them but had a private contractor install it. I went in to choose the flooring and told the sales person how much I needed. He assued me that they had plenty in stock at their warehouse. I paid cash for the flooring but then was called the following day when my contractor went to pick up the materials to say that they did not have enough to fill my order. I then had to drive all the way back across town to their store a the sales person at that time was dismissive and said look I'll just give you your money back and be done with it. That was the only solution he had. After speaking with the manager I finally said to him that we could mix a very similar product and use it in my closets which is what I ended up doing. But it took me at a very emotional time dealing with the flooding of my home to come up with any solution and my sales man did not even apologize for his mistake until after I spoke with his manager. It was not a pleasant experience and I would not recommend them to anyone. Not due to the product but due to their customer service and lack of compassion and professionalism.

Description of Work: We purchased flooring through them. They were very helpful in determining the flooring that we needed.

Description of Work: I just purchased carpeting and padding.

Description of Work: Made a purchase of vinyl laminate flooring.

Description of Work: No service..just product. Floors are beautiful. Had to pick through a lot of wood to get good lengths of boards.

Description of Work: We purchased our flooring from Floors to Your Home. Their pricing and customer service are excellent. The only issue we had was the color of the floor we received was completely different from both the sample I received and also the color indicated on their website. We accepted the flooring, but had to return the transistion strips we ordered because they didn't match the floor we received. They found a better color match, picked up the ones that didn't work and delivered new ones. I did make them well aware to please make sure this didn't happen to a future customer that wouldn't be more accomodating. We ordered 1350 sq ft of Canyon Oak flooring @ $2.39 sq ft, plus the transition strips. Only other issue is their transistion strips are listed under ACCESSORIES for vinyl plank flooring, which we ordered, but not all of them are fit for our type of flooring. Floors to Your Home called and make me aware what I initially ordered wouldn't work, which I appreciated. But their website could be clearer. They get an "A".

Description of Work: They sold me hardwood flooring.

Description of Work: Purchased laminate flooring for first floor and utilized recommended installer.