Factory Direct

12 windows were replaced and I feel they are high-quality at a very fair price. The office and sales staff at Factory Direct communicated with me constantly in order to keep me informed. The installation crew showed up on time, was very polite, and completed a very professional looking job. From my experience with Factory Direct, I would highly recommend them.

on time and informed about all upcoming dates

The intallation went well and it was quick and neat, even customer service was friendly and very helpful. I was extremely satisfied with the results.

From the quote to final installation, everything went great. Nicole was super helpful and stayed in touch along the way. Mike did an excellent job of installation. We are very happy with the work Factory Direct did and there were no surprises. We absolutely love our new windows!

I highly recommend Factory Direct. Their customer service was outstanding. The people here make the difference. They came out to the house to discuss the options. I couldn't be there so my contractor met with them. They showed up on time and were professional. They followed up to make sure I understood the options since I was not there. They pay attention to the details and it shows, plus their experience was evident. On install day, their professionalism and customer service were on point. They showed up on time, were respectful, answered questions, installed the windows and they looked great. PLUS they cleaned up after themselves. Keep in mind that this was all happening during the beginning of the Covid crisis. When a company can run like this during a major crisis you know they will take good care of you everyday. Now, all we have to do is sit back and enjoy the view from our new windows! Thanks Factory Direct!

Had all of my house windows replaced by Factory Direct. Love my windows! So easy to work, clean, and kept the house warm this winter. Worked with Nathan Brown on getting the windows and he was such a joy to work with. Nathan even stopped over during the installation to check on the project. The crew that replaced my windows were excellent and very pleasant to be around. They were always there when they said they would be there and cleaned up after. I would highly recommend Factory Direct. Wonderful windows and a great company to work with

We needed several windows replaced due to seal failure of some very cheap builder grade type windows in our home. Installation went off without a hitch. Rain did delayed our installation by a day but Factory Direct and their team were quick to communicate with us and all went well. I am pleased to write this review as I hope it will help others who are looking for a solid window replacement company.

Had a great experience, wonderful customer service, very happy with the work done!

I saw the Factory Direct advertisement stating they would beat any written quote. I was surprised at how simple it was to submit my competitive quote online through their website and how quickly they got back to me. I saved over $1,100 dollars for the same exact window the other company quoted. The other company’s lead time to install was 8-12 weeks and FactoryDirect's lead time was 5-6. Saving money and better lead time, it was a no brainer.

All and all everything went good. Guy who came out was informative and didn’t try any high pressured sales tactics on me. I appreciated the straightforward pricing and his honest opinions regarding the different options. I’d recommend based on these interactions.

Although price was a factor, it was not the main factor. It was more important to me to find a high quality window that would be perfectly installed. Factory Direct had the best reviews and I received positive feedback from two people that had used them before. I still had a few other companies come out and they immediately tried to dismiss FactoryDirect and talked about them having “cheap windows”. I didn’t say much but thought it was funny because FactoryDirect showed me several different windows and some were the EXACT ones the other companies were touting as superior. I went with FactoryDirect because they were professional. They spent their time educating me rather than “bad mouthing” the competition. My windows were installed in exactly 4 weeks and they look stunning. I am very pleased with everything.

There was a bit of a wait time when it came to scheduling our first appointment (roughly 2 weeks) but considering I had three other companies coming out during this time, it worked out fine. Our consultant was James and he was extremely helpful and answered all of my questions about the installation process with ease. Factory Direct beat my lowest quote by 10% which saved me $450. Comparing the price from the next quote the savings was more than 2K. Quality and customer service was NOT sacrificed despite the lower cost - which was something I worried about. James continued to be helpful after the sale and the administration girl that scheduled our installation was friendly and communicative during the weeks we waited. Our installation took place this past week and they look fantastic. I feel as though my home has had a complete facelift!

After getting two quotes from other companies on a window installation that were more expensive than expected, I saw Factory Direct's billboard for ANY window installed for $249, so I called them. I got an appointment for 3 weeks out (their earliest available). On the day of our appointment for an estimate, no one showed up. After an hour (the appt confirmation said it would be a one-hour window, so I gave them that), I called. It turns out they do not do single window projects. That's fine, I get it. What bothered me is that I did not get any communication that our appointment got cancelled. When I spoke to someone, they said they tried to call, then sent an email. They did not leave a voicemail on my phone. I do not answer unknown calls in this era of robo-calls. If it important, they can and should leave a message. I did not get the cancellation email, but i had gotten the original confirmation email. So my husband was at home waiting for over an hour and no one ever got in touch with us. Even a scheduler who may know nothing about the business should know that their company does not do projects of one window and this whole thing could have been avoided. I am giving them a D instead of an F because they were kind and apologetic when I called.

Excellent job from start to finish. Nathan was great up front. Mike and his partner great installers!

Very customer service oriented company. Everyone that I dealt with was friendly and accommodating. Although I did wait a week and a half for my appointment, it was worth it. I had three other companies out before them and Factory Direct's quote was $500 less the cheapest quote I had received. My consultant was Dave and he was great. He stayed in constant communication with me and even checked in after my windows were installed to make sure I was 100% happy. Installers were great guys too and I learned from them that they had been installing windows for 20 plus years. You could tell they took pride in their work. Overall, my wife and I are extremely happy.

We had a total of 20 windows to replace and wanted to break the window project up, doing 10 windows in one phase and then the other 10 windows a few months later for the 2nd phase. Factory Direct was accommodating with this request and didn't pressure me at all. Another company I had out wasn't too keen on my idea of two different phases and the salesman kept preesuring me to "just do them all at once". Factory Direct not only was very understanding but they assured me I would have the exact same installation crew for both phases. All 20 windows have been installed (the final 10 were installed last week) and our first set did great during the harsh winter we had. I am excited we chose this company and all turned out so well.

I did extensive research on all the local window companies in the area and definitely felt like Factory Direct was very transparent and the most upfront about everything when it came to replacing our windows. They explained everything about the install process and answered all my questions. Also, they were the only company that lists their prices on their advertisements. I am happy to report that what they list is in fact the price I received. I was worried about extra charges and add-ons but there weren't any. We did half of our windows this past March but plan to use them again for the other half at the end of summer.

I have several investment properties in the North side of Indy and around the Carmel area. I have now used Factory Direct twice to update two of those properties. Since budget and timelines are extremely important to me, I was happy to find a company that stuck to doing exactly what they said they would. The prices were fair and there was no haggling which in the end saves me time and money. Direct and straight forward is what I appreciate. They definitely have the shortest lead time in the industry as well.

I would highly recommend Factory Direct. I have had several quotes over the years to replace our old wood windows and it was always way out of our price range. But not with Factory Direct. I never felt pressured to make a decision. They just gave me a quote and said let us know when you are ready. No hidden fees. I love my new windows!!!! The installation team was very friendly and professional.

We had Factory Direct at our home over a year ago and we were ready to purchase immediately. I felt comfortable with our salesperson, John. He was very helpful and gave me great information but I had an unfortunate family issue come up and I was unable to move forward with my windows. John was very kind and understanding and told me to call back when ready and that he would take good care of me again. A whole year went by and I was finally able to save up enough again. I called John in September and he remembered me. He did exactly as he said he would and that’s why I am writing this review. Very good people work here and they take pride in their work. My new windows have been installed and I am very happy with the final outcome.

Great prices, wide selection of windows for every budget, and everyone was very easy to work with.

Just as another reviewer mentioned, you cannot beat their prices. I checked out 4 local companies just to make certain and sure enough Factory Direct was the best. I also felt that of all the other companies that came out they were the most professional. I asked some technical and very specific questions about the installation process and only the factory direct salesperson was able to answer things easily. You could tell he had been on many projects and was very knowledgeable. I won’t name names but I had one salesperson from a different window company actually tell me he wasn’t sure how to answer my questions since it was his first week and up until now he had been working at Steak n Shake. I’m all for giving people a try and everyone needs to start somewhere but I wasn’t going to take a chance on my windows when the other company was hands down superior. Just hope this review helps someone save some time in their research efforts.

They were prompt, professional and offered a good price. The work was done well. It's been a few months and the windows are great. Two cautions. First is walk around the house after they are done but before they leave. After they were gone I found a window frame lying in the yard that they forgot to clean up. No big deal to clean up tho. Also check all the windows to make sure they stay open before the workers leave. We discovered after they left that one of the windows has a problem staying open. They offered to come out and fix it. They told us it probably is just a matter of reconnecting a spring. But we kept forgetting to schedule it so it never got done. But that was on us.

Very fine window selection at affordable prices. They also have very helpful employees that are kind and patient. This is nice especially for an older person like myself that is not comfortable with technology and would rather talk to someone face to face and ask questions rather than over the computer.

We were referred to Factory Direct by a family friend who had a good experience with them last year. I trusted their recommendation and so I only checked out one other company. Factory Direct’s quote was thousands of dollars less than the other company so going with Factory Direct was a no brainer. Installers were great and financing was easy. I am glad my friend recommended the company and I too would highly recommend them.