Factory Direct

We had 19 windows installed by Factory Direct. The pricing was 30% lower than all the other estimates from other window companies for the same windows and options. The installers did a great job on installing the windows. The attention to detail and the time they took to make sure everything was perfect and exactly what we were looking for. We are delighted to have new windows, and we are ready for this winter.

They did a very good job, except that they were a little careless, they got glue on the floor and stained my garage. They were also very honest and nice people. always on time.

We had the absolute best experience. All of the installed windows are custom-made. We also had a custom patio door installed. The installers were professional, clean, on time, and courteous. Everything was professional from the start to the finish of the installation of our new custom windows and patio door. My wife and I were amazed when they beat our lowest quote by 18% on a higher grade window and patio door.

It went very well. We liked everything about how they kept on task & kept everything neat & clean. I would call them again if we would need them again. They went back & checked for nails & screws & all garbage.

We did not have a single complaint about Factory Direct's work. Factory Direct had extraordinary customer service and phenomenal quality windows. We will surely recommend Factory Direct to anyone looking to purchase windows in Indianapolis.

After struggling for weeks trying to find a window company that had affordable pricing, and a great crew of installers that knew everything about installing windows, we discovered Factory Direct. Factory Direct made it their top priority to help us from the beginning during our estimate to installation. My husband loved that we saved money with Factory Direct, and so did I! Factory Direct's crew of installers were very kind while installing our new windows! They cleaned up after themselves very well. Happy customers here!!!

We replaced 15 of our old windows in June. The new custom windows that were installed are a perfect match. We could not be any happier with the results. The pricing Factory Direct gave us was $4000 less than all the other window estimates that we received. My husband and I would hire Factory Direct again. The installers did a great job!!!

My wife and I could not find any other window companies in Indianapolis with better pricing than Factory Direct. Factory Direct knew everything about every window on the market. Factory Direct took the extra effort to make sure we had new custom windows installed into our home that are well-reviewed. We saved a tremendous amount of money with Factory Direct for the same window; another window company was charging an additional 6,000.00.

Factory Direct did a great job on replacing our new windows in Indianapolis, IN. Very happy! 😄

Factory Direct beat our quote by 30%! The pricing was the best I could find, and the quality of the windows are two grades above all our other window quotes that we received. I liked the attention to detail. The installers were very knowledgeable and did a great job. Everything from start to finish was easy.

My husband was shocked to see our new windows that Factory Direct installed. I did a lot of research, and Factory Direct’s quality and pricing are the best I could find, and the level of professionalism Factory Direct has is genuine and second to none.

I am thrilled with my new windows. The installers did a great job! The customer service that I received from Factory Direct was top-notch.

I would not recommend Factory Direct for window replacement. I scheduled a time for them to quote having 11 windows replaced in my home. The salesman showed up with only 1 window to show me, the 8000 series. He measured my windows and kept saying how "amazed" I will be to see the low quoted price. He then used an unprofessional tactic of calling his sales manager to get me a "special deep discount" which seemed completely rehearsed and probably used on everyone. I wasn't amazed or surprised since I had used their on-line system to get an approximate cost of my job and could see through their ruse. The salesman also seemed surprised that I had the specs on the windows he was quoting and he asked where I had gotten them. The info is on their website and he didn't seem to realize that. They advertise beating any competitor quote by 10%. When I asked that they quote the same window I had quoted from another company, they said they could, but that was an inferior window and they would not warranty it. I would have to sign-off that they were responsible for the warranty of that window. All this left me with a very uncomfortable feeling, so I went with another company, had my new windows installed and I'm very happy to have not chosen Factory Direct. No sleazy sales tactics for me!

When I first moved into my house, the original windows were old but looked like they could last about a year at the most until they needed to be replaced. Less than three months after moving into the house, the original windows were letting cold air in the home during the wintertime and even allowed water infiltration in the house during the springtime. I had several window companies come to my house trying to sell me on windows that had class-action lawsuits that I found from researching them, they were unquestionably expensive, and they did not have any lifetime warranty on them. The other window companies even made me feel uncomfortable and tried rushing me to make a fast decision. That all changed after seeing Factory Direct. Factory direct came out to my home and analyzed my old windows. They gave me a great selection of windows I could choose from that had a guaranteed lifetime warranty, glass breakage warranty, and a warranty on materials and installation. These particular windows did not have any class action lawsuits on them, and the prices were down-to-earth compared to the other window company’s high prices of 800 to 900 per window. Factory Direct helped me save a lot of money on my newly purchased windows with better quality and better ratings for only 529 per window. Factory Direct also made me feel comfortable throughout the entire process of purchasing my new windows. They did not pressure me to make a fast decision on going with them like all the other window companies that came to my house. Factory Direct was very nice and had excellent customer service. After Factory Direct installed my new windows, I was thrilled with them! Thank you so much, Factory Direct, for my new windows!

Factory Direct surpassed my expectations with their excellent pricing, exemplary customer service, and the fantastic work they put in on making my new windows look impressively lovely.

I can say many great things about what Factory Direct has done for me as a customer seeking new windows, but I will keep it short and straightforward. Factory Direct has proven to my wife and me that they are the right company for the job. As an Indiana Senior Citizen, I am proud to say I appreciate a professional company like Factory Direct installing my windows properly and not take advantage of us. Thank you, Factory Direct, for being a trustworthy company that we can count on.

I was very impressed with the results of my new windows thanks to Factory Direct! I give Factory Direct kudos for not pressuring me to make a fast decision on going with them instead of going with the other window companies. Alternatively, Factory Direct encouraged me to wait before I made a decision on what window company I wanted to go with; that way I could discuss it with my wife. They even reassured me that there is no rush on making the decision by a specific date. When I made the decision on going with Factory Direct, they made sure to make an appointment to move forward that was respectively at a time when I was off work. Factory Direct took the time I needed for them to show me the specific type of window I wanted that would make my house look wonderful. More importantly, how much money I would save going with Factory Direct’s pricing than the other window companies. The installers made sure I was comfortable with the particular windows I chose and extremely well-experienced, given the reason that I can see the huge difference of my new windows compared to my old windows before replaced by Factory Direct!

I was shocked that Factory Direct was able to beat all four quotes by 28%. They gave me the same window, same options, and ratings. I was able to save over 5,000.00 in total. I wasn't sure how good the installation would be until they showed up to install our new windows. I watched the videos online and the installers did a nice job. We got one of the head installers, Mike, and his work was very detailed. He was very meticulous, and the crew had everything down to a science when taking out one window and putting in the next. By far one of the best decisions that I have made since living in Carmel, IN.

We replaced 29 windows in our home with Factory Direct of Indianapolis. It was a 3-day project to install all of our windows. We had a lovely experience from beginning to end. I'm pleased with the quality and installation of our custom-made windows.

Factory Direct was the 3rd window company of 5 local companies to give us a quote. Of all 5 companies, they were the only ones that did not use the hard selling approach. I stated to each company before they began their presentation that I would not be making an immediate decision that day and that I would need time. I said this in hopes of avoiding any pressure to buy tactics. Unfortunately, every single window company, except Factory Direct, tried too hard for the sale. Some said they couldn't hold the pricing, some bad-mouthed the window company I was having come out the following day, some brought the price lower after 2 hours in my house, etc. However, Factory Direct didn't do any of this and it was a breath of fresh air. They did their presentation and suggested that I take time to do my due diligence. They stated they weren't going anywhere, the price would be good for the next 30 days, and that they would be happy to get things going when I was ready. This made me feel comfortable and confident in everything they said they would do regarding my window project. I did see two more companies after Factory Direct and it was more of the same. Instead of being annoyed or bothered, or more time wasted, it just solidified the fact that Factory Direct was the right company to trust. I called them back nearly 2 and half weeks after my initial appointment and they were able to move forward with everything right away. Another huge difference between them and the other companies were the quotes that were given. Factory Direct's quote was very clean and professional, with everything listed and very easy to understand. One company literally scribbled the amount of windows, the color, and the price on the back of their business card. My windows were installed two days ago and we are extremely happy with the windows. They look fantastic. Factory Direct has been professional and great to work with from the beginning. Their initial consultation, their quote, the entire install process, and their communication in between have been flawless.

At want very good from the beginning to the end I expressionlessly alight when the installers came in said if I have any questions on what or why they are doing something to please ask the installers were very nice. From the beginning of just working at windows in getting "factory direct was spot on.

We contacted Factory Direct in June, along with three of their competitors. The estimate that we received from Factory Direct was very favorable regarding price. I also wanted to compare a few windows that we seen from other companies since Factory Direct had over 25 manufactures that they carry. They were willing to bring out a few windows to compare them side by side to make my final decision. They were also willing to beat any of our quotes by 10% to 60%. The most important piece to me was installation. Factory Direct explained how the windows would be installed and gave us information on their master window installers. That was a big reason I went with Factory Direct. They also had videos of their actual installers installing windows for anyone to view on their website and pictures of homes that they installed windows in. To my amazement Mike the head installer showed up to measure our windows and installed our windows from the beginning to end in one day, in July. Our windows turned out very nicely. I've noticed increased energy efficiency, sound reduction, and several of my neighbors commented on how beautiful our windows look. I'm very pleased with our new windows.

As a doctor in the Carmel, IN area, I always get three estimates before I choose a company to conduct business. I was intrigued by Factory Direct’s willingness to beat any quote by 10 to 60%. I was also interested in the fact that they carried over 25 window manufacturing companies. After I received three quotes, I had a representative from Factory Direct come out to my home. They completed measurements, pictures, and an estimate. At that point, I gave them the three quotes and asked them to beat them with the same window and options. To my surprise, they beat them all by over 25%! We had our windows installed in May, and we like them very much. The new windows have made quite the improvement. I found Factory Direct and their representatives to be honest and straight forward. I also liked the fact that they didn't try to pressure me into purchasing windows. A great company, along with every make and model you can imagine, Factory Direct gets Five Stars and an A+ for a fabulous installation job. -Terry C

The entire process was much better than a previous companies replacement of two windows

Our experience with Factory Direct was fantastic! The team was so incredibly friendly and knowledgeable on what kind of windows were appropriate for our house and even what kind of upgrades we could live without. They were genuinely friendly and helpful. Even when we had a hiccup with the financing, they helped us figure out what to do. We had them do the first half of our windows a little over a year ago and just had them back this year for the rest of the windows. Wouldn’t go with anyone else!