Factory Direct

We are second time customers with Factory Direct Windows and so happy with our decision to call them again! We had a great experience when they replaced our windows at our previous home, which was almost 100 years old and had very old poorly-functioning windows. They did a great job working around the aluminum siding and some of the windows we had restructured. The most recent job we had done was on our newer home, which is about 30 years old. These windows had nailing flanges, which were more complicated to remove, but they did a great job and it looks afterwards. The crew was amazing! Mike, Tim, and Bill were super friendly and professional. After chatting with them, we learned they have been doing the job for 30-40+ years, and you could tell based on the quality of the end results. Highly recommend for anyone whether you need windows replaced at an old historic house or a brand new house.

Starting with Nathan, he is not a high pressure salesman which we appreciated. Nicole is very efficient, informative and caring. Can't say enough about Mike and his crew. They are very professional and do their job very well.

Very well! The installers called first and came BEFORE the appointed time! They were professional! My first time replacing windows-answered all my questions while I watched! They cleaned up behind themselves and finished earlier too! I did many estimates; this was the ONLY company that did NOT PRESSURE me with their prices or time frame (that’s what sold me) also they would beat any estimate. I only did 8 windows/$ , I will call back to finish! I will highly recommend Factory Direct! T.Lee

Bill came to fix a piece that has fallen off a window. We told him we had concerns with the windows. He checked into the situation and immediately found the problem Mike came out taking great care to make sure the problem was resolved Highly recommend this company and these installers

It was GREAT!! Mike did a wonderful installation job.

I appreciate this company going above and beyond for us during our renovation. They accommodated us installing some windows while waiting on our other windows to be repaired. Although I thought Nathan was a little impersonal.... am glad the staff, Nicole was nice and accommodating! We got the best value from this company, after calling about 8 plus companies to come give us a quote, same even said 120k for windows, we got same windows for under 20k. Really happy with factory direct!!

Huge thanks to Factory Direct for taking care of my window needs. Trying times for delivery of product on all fronts but Factory Direct delivered the windows close to schedule. Can not say enough great things about Mike the lead installer - he saw to it that every step was done right. Bill and Tim were in his crew and did great work on the removal and install of my new windows. I have more to do here and will be contacting Factory Direct thanks to Mikes attention to detail on all matters.

The installation of our windows and doors went fantastic. I felt there was a lot to choose from, and I was pleasantly surprised with the overall cost for the entire project.

Great company, unbeatable prices and quality on replacement windows. I have used them and referred them to several friends who purchased their replacement windows from them too. We all are very pleased with their products and courteous and professional staff. Great investment in a property with older original or cheap single pane windows. They'll lower your energy bills and increase the value of you home!

Our experience with Factory Direct was quite similar to other reviews listed on this very helpful site. From the start the company was professional and eager to help. Without being pushy or “salesy” the gentleman that came out, Jack, was helpful and very informational in guiding us to the exact windows and doors that matched our criteria (energy ratings, color, etc.) and budget. The timeline for installation that they stated from the beginning were met and they stayed in communication throughout the manufacturing process (we received bi-weekly updates) which I found especially helpful. I am an advocate for sharing reviews and experiences as I found it has always served me well when researching companies. I would recommend and certainly hire Factory Direct again if the need should arise again.

It went very well. I had 8 windows replaced and a storm door for my home. The windows were energy efficient with low-e and argon gas and have made a huge difference. The time they took to order and install was very fast too. Most others I looked at said 12-18 weeks. My windows and storm door were installed in 6 weeks.

This is a very fine window company that stands behind their products and installation. My consultant, Jason, was knowledgable and gave me great insight to the many different brands they carry. I was never pressured to buy and that was a welcomed surprise compared to the other companies I had out. Mike was my installer and he is a pro. He is a true craftsman that takes pride in his work. We could not be more happy with the result of our new windows and sliding patio door.

Referred to Factory Direct from a family friend who had a good experience with them last year. I already had two quotes in hand from other local companies. Their ad stated they could beat any other company’s quotes, so I called them and to my surprise they did. I got the same exact window that another company offered, which I did like, and I was able to save $3,900 dollars. On top of saving almost 4K, my windows ended up being installed 6 weeks sooner than what the other company said they could do. Installers were great, no debris left behind. Very pleased with how well they cleaned up and left the property in perfect condition.

Reasonable price, full window replacement (15). Long delay on manufacturing but Factory Direct kept me informed through ever step. Workmen we’re professional and efficient. One of the best contractor experiences I have ever had. Saved me thousands over other bids with top quality results.

l just want to say this company was very professional and personable in every thing

We had a great experience replacing our windows with Factory Direct. Our sales consultant was Sonny, and he was the kindest, most patient person ever. I had a ton of questions, and he explained everything thoroughly. The installation of my new windows went perfectly, and I was happy to hear from them a week later when they checked in with me to make sure I was loving my new windows and to see if I had any last questions. Excellent customer service.

Our new windows are nice, but what I liked most was that they beat my best window quote by $3,800 for the same windows and options from another window company.

⭐️⭐️⭐️⭐️⭐️ FIVE STARS! I had a great experience with Factory Direct Windows. They replaced all of the windows in the upstairs and downstairs of our home. We are so impressed with the workmanship and service that we had to write this review.

Great service. My windows were great afterward. Factory Direct gave me great pricing. They have a great window installation team, and I would recommend them to others who want great quality windows at a great price.

We had a great experience. The work was exceptional, and the price was fair. Factory Direct went above and beyond to address all of our concerns.

We can definitely tell the difference with the new energy-efficient windows installed a few days ago. I thought my furnace was broken last night when I went to bed. Usually, I fall asleep listening to the furnace kicking on and off. Not anymore, these windows help conserve heat which keeps our furnace from running so much.

Excellent!! Our patio door is so beautiful. I am so glad we went with Factory Direct. They were very professional. I will definitely use their services again for my next home improvement.

We had 14 windows replaced with new custom windows by Factory Direct’s installers. They did such a fantastic job replacing the windows. They also were very respectful to the inside of our home and the outside of our home as it is a little older. Thanks to Factory Direct, we installed new energy-efficient custom windows, which were not over our budget. We highly recommend Factory Direct. Amazing job! 😃

My wife and I needed to purchase new windows that were up to date and prepare for the winter. We were worried that buying windows would be overly expensive based on the several window companies that gave us their price for the new windows. Anyhow, after searching for quite some time, we found Factory Direct. They made sure to schedule an appointment at a convenient time when my wife and I were not busy. They gave us an estimate of the final cost, and we were surprised that we saved $3940.50 compared to the other companies that came out. We were so blessed to have saved the money we saved. They had one of their best installers, named Mike, that came out with his crew and installed the windows thoroughly and professionally. We are so glad that we found Factory Direct and saved money on the purchase.

One of the representatives from Factory Direct, Tony was on time, and very knowledgeable about all the window models of every manufacturer. Tony listened to our needs, and provided us clarification on the type of window we wanted. We were comfortable buying our windows from Factory Direct. We saved money on going with Factory Direct for the same windows of other window companies. They took care of us throughout the process of getting our windows. The installers also did a great job installing the windows.