Factory Direct

Factory Direct?s Sales Representative, Mike Murphy, came to our house on time and was pleasant. He left a quote and information. We followed-up with questions and verification of the quote by email. We were comparing their product, Polaris, and costs with another competitor. We eventually decided to have Factory Direct to do the work. Mike came to the house for final decisions regarding hardware and to complete the contract document. During that visit, the mentioned a total price more than half-again the originally quoted price. He said that the original quote was just for the windows, and not the installation! He called his manager, Nathan Brown, who was curt with us. While we liked the product, we were quite upset with the experience and purchased from another company.

They came worked rapidly and did a great job on our windows. The installers worked till dark and finished up the next day to take care of a few details to make sure the windows were perfect. The installers also did a great job cleaning up after. The windows are great! We are really happy and would recommend Factory Direct to others, we've had some friends interested, so we've passed along the info to them.

Factory Direct replaced a roof on an investment property. They quoted a good price, kept in touch throughout the process, removed and installed in 24 hours, and very good clean-up. My only desire would be better follow-up with providing me with contract paperwork. Would definitely use again.

Mike was the installer who came out to install our new windows. He did an excellent job, when he needed a few extra materials to make sure our door was set properly he went to the local hardware store to get them. That's what I call great service! Everything is looking great, we love them!! They are still looking great now and we get a lot of complements on the windows still till this day. Thank you!!!

Very happy, the installers from Factory Direct showed up on time and did a great job. Professional all the way around and it went real well. Very happy!! A+ guys Thank you!

I received several quotes from other companies, they took too long to give a quote and the pricing was much higher. So when Factory Direct came out we talked what I wanted and they were strait to the point and didn't take forever. The Installer, Mike did a wonderful job installing the windows. We also had one window that arrived with a broken frame, Factory Direct got right on it to get a replacement ordered and in. In a short time, there was no hassle getting it taken care of. Mike & Barry were great and overall the job went great!

Installers arrived early and promptly began to remove the applicable windows and patio door. They removed the old windows and replaced with Polaris 1000 Energy Star windows and patio door. In total, it took 7-8 hours to complete the work. The installers were courteous and friendly. I specifically liked the detail that they performed with the exterior window trim. They cleaned up all debris and the old windows and patio door. They covered floors for protection against damage. The only improvement that I would recommend for this company and it has nothing to do with the installation. The installation was terrific. My recommendation is to be a little more responsive to calls as far as install dates are concerned. I would also recommend that they don't use a admin person to do sales and up front house visits. There were some mis-communication about specifics of products and how long it would take for building and delivery. In summary, it is a very good company with excellent installers that go the extra mile! It is a good company to hire. From what I have seen to date, I would recommend this company to neighbors.

They were great. The guys did an awesome job with it and cleaned up after themselves afterwards. They did a fantastic job and the windows are great. Our daughter lives in the condo and she says she can tell a difference in the temperature inside the condo now. The windows are cutting our heating bill and everything.

The first person to come to our house was Barry, who it turns out actually works in administration and wasn't really qualified to give quotes. Barry tried to get me to just describe to him over the phone what we needed and I finally had to just tell him that was the whole point of setting up a time for them to come and give us a quote. He reluctantly agreed to come to our home. Barry measured windows and we also discussed repair work that would need to be done to the stucco on the exterior of our home as a result of damage that would be done when the original windows were removed. He called and gave me a quote on voicemail stating the price and that the price included the stucco repair. The next step was to have the installer come out with the general manager to take exact measurements and order the windows. The general manager, Nate, came out and as we were discussing details about the job regarding stucco, he said Barry shouldn't have said they would do the stucco because that's not really their specialty. He then told us that Barry sometimes talks too much about things he doesn't understand. I asked if the price would change because they weren't going to be doing the stucco work and Nate said no. I asked why he sent out an administrative person to give a quote and he said they were very busy and that I was actually only given a verbal estimate. I stated we called multiple times and asked for a formal quote in writing but nobody responded. He then told me a lot of their employees are old and call in sick a lot (tmi and unprofessional) and sometimes they are short staffed. Nate said they give hundreds of estimates a month and they don't have time to give exact written quotes. We asked him to send us a formal quote. Shortly after, Nate called back to tell me that Barry said he never told us they would provide any stucco work. He raised his voice, became angry and argumentative with me, telling me he trusted Barry. I ended the phone call when he started raising his voice and becoming hostile. After that interaction I was able to find the voicemail Barry left and have attached it to this review. Nate was incredibly unprofessional, disrespectful and hostile. I see this company has many glowing reviews, unfortunately, that was not our experience at all. If you use this company, make sure they send someone that is qualified to give quotes and get everything in writing!

They came at a reasonable time to start pracing our windows, Mike and Tim worked as a great team. They took out the old windows, cleaned and put in the new windows and didn't miss a beat. They were very professional, polite, and hard working. Nathan the General Manager even came by to check on the project and talked with us. We have already noticed a difference in the windows, they are not letting in any cold air and are sealed very well. Our new windows are much better than the old ones. We are now ready for winter!!

Very well, anything that came up they discussed it and Doug handled it. He meet all of our expectations. Over all is was very well done. We are very happy we choose Factory Direct!

Factory Direct Home Improvement did a great job! Tim and Mike took their time and over all took good care of the windows. I'm extreamly happy, Factory Direct Home Improvement did a great job and both Tim and Mike were both polite men. I would use this company in the future again on our next project. They receive an A on the Overall Experience, Price, Quality, Responsiveness, Puntuality, and Professionalism.

It went better than expected!! Factory Direct exceeded my expectations, the installers were quick and thorough. A+

Everything went great!! The installers did a great job. Very pleased!!! Thank you Factory Direct for doing an OUTSTANDING JOB!

The work by the installers was completed thoroughly and professionally. I highly recommend this company and plan to use them in the future. They were a joy to work with and are good communicators. Thanks!

I'm very happy!!! They were on time!!!! A job well done!! A+

They did a great job! The workers were first rate and on time. I would highly recommend Factory Direct. I will call them again on our next project.

It was good. They did a great job and they were on time.

I loved it, the gentlemen were very professional. The windows are wonderful! I even took pictures of them and sent them to my family. I'm very satisfied! They were also right on time.

The workers were the nicest people I've ever met! They were so respectful and did such a great job. I felt very safe and they felt like family. I would use Factory Direct Home Improvement again!

The whole process was very simple. Factory Direct gave me a great price and I did not feel any pressured at all to buy the windows. Factory Direct installed them very well and did a great job with the trim. Only took them a day to install all of our windows and the installer was very percise with his work. Plus they were installed earlier than I was expecting cause I asked them to see if it could be installed sooner.

Everything was real smooth and simple...And that's the way I like it. I will call Factory Direct again for future upcoming projects.

It was great again! That's why I called them, I don't expect anything less from them. The windows look really good, the installers were on time and did a great job cleaning up after their selves. I hope I don't have to call them again to spend any more money...The pricing is still the best I can find on windows any where.

Factory Direct has a great staff from the Office Manager, GM, to the installers. They were very informative and I felt like they just wanted to help us make the right decision in purchasing windows rather than trying to pressure us into buying. Awesome Company!!

Went very well! The consultant was very friendly and not high pressure at all. I also liked how they helped me with my buying decision and worked well with me to stay within my budget. Factory Direct has lived up to their reputation.