Factory Direct

Everything looked great and installed correctly. They took extra time out to make sure the windows were tightly secure too.

It went great from start to finish. Started with Dave the consultant from Factory Direct coming out to our home to give us an estimate. He was great, and didn't try to sell us like so many other home improvement companies. We looked at all our options and he pointed out that we didn't need to replace every window. That was nice, and no one else did that for us out of all the other companies that came out to our home. The installation went really well, the installers started at 11:00 am and finished around 6:00 pm, they were very clean and took the time clean up after their selves. They also did a wonderful job on the windows, it seems as if our home was built around the windows they installed. I feel as if I made a great choice, although it wasn't very hard after reading all the reviews here on Angie's List.

Everything went really well! The windows look amazing!! I wanted to wait till my windows were installed for over a year before I put in this review. The windows have held up each year against the cold, saving me over 50.00 per month on my heating bill. The people at Factory Direct are very nice and accommodating. I love to see companies like this that make replacing windows affordable and provide products that last and hold up over time.

I was referred to Factory Direct by my boss and 4 other co-workers. I will be using them again next spring for another property. I am very well pleased, they did a great job!

The windows look excellent! The installers were great and did an outstanding job. They took there time to make sure every window was installed right. Once they were finished I had to call JD and tell him it was everything he said it would be. I love a company that delivers exactly what they say. The decision to go with Factory Direct was the right choice and I'm glad that I chose them. I will use Factory Direct again in the future.

The installers were great!! JD is the BEST!!! Really enjoyed the installers...I would love to have a sign in my yard due to the fact I am so well pleased, so my neighbors can see who installed my windows. Job well done!

I couldn't have asked for anything better, it's better than what I imagined. Mike, Tim, and JD were great to work with! The work was excellent, friendly, courteous and clean. I would definitely use Factory Direct again in future and recommend them. I love the attention to detail that these guys pay attention to and taking the time to do it right. You just don't see that type of service anymore these days. A+ on every level!!

It went just as I thought, they were great! Fast, friendly, and professional. Just the way I like it!

The two installers from Factory Direct Mike and Tim were just great!! The windows look really good. Wonderful job done!

Everything went great!! The windows look beautiful and the installers did an excellent job. The installers cleaned up very well behind themselves which is very important to us. When purchasing windows we highly recommend Factory Direct Windows! The quality is there, service is some of the best we've seen, price is truly a factory direct pricing from what we found when researching all the window companies in Indianapolis. They didn't pressure us to replace all of our windows like the other window companies, JD pointed out which windows were bad and which windows were okay. We like that and thats good business!!

This was the second time I called them. I called awhile ago to come out and do a estimate on some siding. I live in Clayton, IN. The first time I called, I gave them all my information, and they had no problem coming out. I had to cancel the first appointment because some other appointments came up, and when I called back yesterday morning, I gave the girl all my information and she passed it on to their salespeople. When they called me back, I was told this time around they don't come out to Clayton. Needless to say, I was not very happy with this and told them I would be calling Angie’s List.

I called in to setup an appointment for an estimate on 10/03 and the representative gave me a time on 10/08. I received a call today and was told that my appointment was cancelled because my request was too small for their business. I totally understand that they only put effort in big tickets but I would have really appreciated if they would have informed me when they gave me a time slot at the first place. Just like theirs my time is important as well.

My son came out to take a look at my new windows and he was very impressed with the windows upstairs and in the basement. Everything went great, we thought we would have to paint after the windows were installed. My son went outside to paint and there was nothing to paint!! Factory Direct, the consultant, and installers did a great job from start to finish, the installers were very friendly and cleaned up very well after they finished putting in our windows. I love Angie's List, due to the fact I was able to pick out one of the best companies with awards and an A+ Rating from Angie's List like Factory Direct. This is the first time I've used Angie's List, and will definitely use them again. I will call Factory Direct again for my next project, when I save up the money.

Everyone at Factory Direct was great and it was a wonderful experience from sales to the installation!! We really enjoyed JD and the installation crew, and the head installer Mike. The project turned out great and Mike and Tim were awesome!!

It went really well! Everything was great! I couldn't have asked for more. They cleaned up after they were finished installing each window and were very friendly. They were also right on time. It's been over a year and windows still look and perform perfectly.

Everything went just fine the installers made good conversation, they cleaned their work area above and beyond what I expected, and more professional than she I hoped for. I told the installers as they were leaving that I was going to call to say how well pleased that I was with their performance. It was an A+!! As for my sales experience, it was great as well!! It was more like dealing with a friend than any salesman it was an A+ as well!! We love our new windows!

Called for a repair or replacement. Young man they sent was wonderful and stated that the windows were possibly from their company. He was told that he could not consult and replace the windows, but would need to have them all replaced and was not allowed to speak to me. The company sent out another employee, whom they stated was the manager, who was very rude and disrespectful and gave me an estimate that was way more than advertised.

On 6/4/2014, I sent the following e-mail to Factory Direct regarding the appointment for an estimate. On Friday, May 30, we had an appointment scheduled to receive an estimate for replacement of the 'construction grade' windows in our home. I wanted to recap this appointment. Though we are still receiving estimates, we will be choosing a competitor. The person that showed up (his card is at home and I am not) was not an estimator. He referred to himself multiple times during our appointment as an Administrator, which his business card also indicated. Firstly, I requested an appointment for a estimate for work to be completed. If you do not have an estimator available who can provide a written quote for work to be completed, I would recommend contacting your prospective customer and indicating such and offer the opportunity to reschedule the appointment so it isn't a waste of time, or indicate when the appointment is made that a written estimate will not be provided. This would save everyone time. When he arrived, I told him exactly what I wanted installed: 9 windows, Low e w/Argon, Single Prairie grid and a sliding glass door; 7 windows are the same size; 2 are smaller, and the sliding glass door is 5'. The first thing he did was ask me who I have already or will obtain estimates from. I provided him this information. He immediately showed me a flyer/advertisement from one of the competitors and then told us how horrible these companies are and to check the BBB for their reviews and that Factory Direct has ZERO unhappy/unsatisfied customers. If your representative wants to provide information that sets your company apart and puts you above and beyond the competition, I would love to hear it. But it is an insult to our intelligence to tell us that your company has ZERO unhappy customers (NO ONE has zero unhappy customers) and continue to bash the competition. I indicated that we are doing our research on the companies we will choose from in hopes that would be the end of discussion. We found this to be very unprofessional and horrible representation of your company. He pulled out a flyer with the same information I could print from your website and proceeded to tell us this was the price of each window. He made some notes. He told me he needed to measure all the windows. I again told him 7 are the same and 2 are the same. I took him to one room and he rough measured the height and width of the window. I'm not sure what the purpose of this was as he then said the installer would come out and do an exact measurement of each window. I asked for a written quote and was told "that's what I gave you. Those are our prices" while he pointed to the flyer. I told him that one competitor indicated they would need to install J-channels because of the new window style vs. the construction install style. He didn't have any idea how to look to see if that was indeed needed and brushed it off. I had to ask if he had windows so that we could see and compare and SAY that we wanted to see them. This was not offered at any time during this appointment. He did a nice job explaining the differences in the two window styles he had with him. Just before the end of the appointment, I again asked for a written estimate and was again told the paperwork (flyer) was 'it'. This is not a written estimate but simply a number. I had to do the calculations in my head, to then be told at the very end of the appointment [because he forgot I wanted grids], that the grids are an additional cost per sash. As it stands, the competitor he was so quick to tell me how horrible their windows and service and installation and installers are, this company has windows with the EXACT same features of the higher end window your Administrator demonstrated. How do I know? Because I have a written detailed estimate from this company detailing the qualities, features, grids, details and additional hardware/parts needed for a complete installation. If your Administrator would have provided a written estimate, we would have something to compare apples to apples with. We do not. We only have the visual of the windows he demonstrated and the math to do in my head. This really is an unacceptable process for trying to obtain a new customer. We truly felt like this appointment was a waste of our time, other than to eliminate one more company from our list. Regards, Danyl Gonterman Shortly after the company received the above e-mail, I received a telephone call. I was initially impressed as the man who called was very pleasant, initially. He asked if there was anything he could do to change my experience. When I told him I was disappointed that I was not provided a written detailed quote/estimate for the work to be completed, he told me that would happen when the contract is written, and that the flyer that I was provided, along with the booklets are what they have used for years and they have not ever had an issue with anyone understanding them. I told him my problem isn't in understanding them, it is that I don't have a bottom dollar and detailed written quote to compare side-by-side. I shouldn't have to go to more than one place and do the math myself for a total of installation. (Case in point, as I've read in other reviews, additional costs are added at the contract time). I told him that I wouldn't move to the next step of signing a contract if I don't have a written total for the work to be done - provided by his company. He offered to give me a verbal total over the phone. I told him I did the math, a total today is not what I am looking for. He asked who else I have been written quotes from and I told him Window World for one. He seemed surprised that the quote I was provided was detailed with a bottom line figure. I again told him that I wanted them to know how poorly this appointment went before I wrote any reviews. His response "why would you want to bad mouth us? I mean, do you really have that much time to sit around and write bad reviews?" My response: "Wow!" His response: "Yeah, wow. Good luck with whoever you choose." For this experience, I will most definitely make the time to write a review. This will be the only experience I have with this company. Ever.

After showing the salesperson the two windows I'm looking to replace he took measurements over the curtain did not actually look at the windows to see what would need to be done. After asking him to ballpark a cost he said he would be unable to, however after giving him a number he was then able to narrow it down to around a certain dollar amount. When I asked what type of products they offered his answer was "Look on our website." After some prodding he said they worked with several manufacturers and gave me one pamphlet for one company. He was there less than five minutes and did not ask me a single question. When I followed up with the company to let them know I would be going with someone else and to outline how the appointment went, I received an email that said the salesperson thought they answered all my questions and gave me sufficient information. And the company was now upset because when they called my home phone number on a Tuesday in the middle of the workday I didn't answer. Suffice it to say I will not be using this company for anything in the future.

Things went well, windows were as presented and the installers are especially professional. It took two days to get it all done but we knew that going in. The difference in the house is noticeable and the new windows are even more beautiful than we expected.

Their price was very competitive. They arrived on time and the employees were polite. They cleaned up after themselves.

They showed up when they said, even gave me a call about a half hour before they were showing up. The crew got the work done promptly in the cold weather, cleaned up after themselves and were very courteous. Would definitely use them again.

The scheduling was fine, and the follow up was a bit of a problem. However, everything was resolved. At first, the windows installed were the wrong ones. I had changed the windows in the middle of the process, but it never got filtered down. So they had to re-order, and he apologized and offered a discount for the next set. They offered to make it right, and that's important to me. Mike, the installer, did a great job.

Please see above information to get details of the service.

A guy came to measure all of the windows, and then they were ordered. The same person who measured for the windows was also one of the two guys who came with the windows and installed them. They removed the old window--one person inside and one person outside--and then installed the new window. They did it very quickly and efficiently--although a very warm day, it went very smoothly. They completed all of the 12 windows in one day, and removed the old windows and all the debris, and swept up inside my home, too.