Factory Direct

Everything went great. We had a very nice young man that came to our home to conduct the initial window consultation and he did a great job as he was very polite and explained all of my window options in fine detail. A few weeks later when my windows were ready to be installed, the installation crew came out. They were on time, very friendly, and left my home in perfect condition. Even after the job of replacing my windows was completed, I appreciated the fact that Factory Direct called 1 week later to make sure I was 100% happy with everything. They truly care about giving great customer service. I am now looking for doors and plan on using this same company.

Factory Direct's manager called me an hour before our scheduled estimate appointment to let me know the person assigned to handle my estimate had to meet with a couple who were ready to order their windows. So, the manager would be covering the estimate and would arrive at the originally scheduled time, 11:30 am. When he had not arrived at noon, I called the Factory Direct office and was advised the manager would contact me soon. The manager called back and said he was delayed with customers but would arrive in about 25 minutes. I had a 1:15 pm appointment with another window company, but agreed for him to come ahead. He arrived about 12:45 pm and I explained I had another appointment at 1:15 pm. After speaking for about 3 minutes, the manager's phone rang and he excused himself to take the "important" call in his car. After another 5-7 minutes, I went to his car and told him I was not impressed and he could go ahead and leave. He offered to do a quick estimate and said the call was "important". I declined and he offered an estimate for the next day, Saturday 7-2-16. I declined. Very unprofessional experience.

Everything was very easy with Factory Direct. They have a very informational website that made it easy to narrow down what type of windows I wanted. The sales fellow that came out was friendly and I was pleased that the financing part was quick and simple. We are very happy with our purchase.

I was very impressed with everything that Factory Direct showed me during my initial consultation. I was surprised with how many great options I had. Best of all, I felt my installer Howard was fantastic. He completed the entire project himself and did a phenomenal job. He was very friendly too. I would recommend this company to anyone looking and would use them again in a heartbeat.

The installation of my windows went well. The installers that completed the work were very friendly and did a very fine job. I would give Factory Direct an A-. The only reason I give them an A- instead of an A+ is because there was one small miscommunication regarding the time of installation. I had a schedule change and told my salesperson I wouldn't be available until after 1:30 but unfortunately the information wasn't told to the installers on time and they showed up early. In the end, all was fine and they waited for me to get home to start the work. I understand sometimes things happen and if this was the worst of it, that's not too bad. I plan on using Factory Direct again for the rest of my windows and would recommend them to anyone looking.

We were really thrilled with how the windows turned out. Factory Direct has great people all around. The installers were really clean and friendly and the sales person that came out was also friendly and very informative and helpful. We would recommend this company to anyone looking for a good product, good price, and great customer service.

Overall, everything went extremely well. The process of choosing the right window was easy and quick and the professionalism of the installers was outstanding. I would buy from Factory Direct again when the need arises and I would refer anyone that needed their windows or patio doors replaced to choose them. Happy to have found a very good local Indianapolis company.

The date of our install was pushed out a few days due to weather but I was pleased with how well Factory Direct communicated this issue with me and worked hard to keep me in the loop as to when they would be able to start and complete the job. My mother-in-law was the one who was there during the installation and she had all great things to say about their installers. She stated they were punctual, friendly, and attentive. We are extremely happy with the look of our windows and everyone we dealt with at Factory Direct.

The installation of my windows went well. The guy who first came out and the installation crew were prompt and professional. One issue that happened was one of the windows was delivered with a small crack. We were unsure if this happened in transit or what exactly however Factory Direct immediately took care of rectifying the situation. They rushed a new window to be ordered and scheduled the installation of it ASAP. I understand that sometimes things happen and although the entire project didn't go flawlessly, what I appreciated most was how quickly they took care of everything. We love everything about our new windows and am more than satisfied with the experience.

Everything went smoothly dealing with Factory Direct. I felt they were very accommodating and friendly and was pleased that they answered every question I had happily. I never felt pressured into buying and when I needed to take my time to make my decision they were fine with that too. All of my windows look great and my home actually looks like a different home because of the superb job the installers did.

We are extremely happy with our new windows. Both the salesperson that came to our home and the installers that did the installation did a very fine job talking through all the details and they both were punctual for both appointments. Overall, I felt everyone involved was very accommodating and the price was good too.

They came out to do an estimate, he was professional and gave a detailed explanation and demonstration of the windows. I picked them to do the work and we scheduled the install. The installers were very professional and did an excellent job. The windows look great. I'm very pleased with this experience. I will use them in the future.

They didn't come out until the 15th. They re-framed some of the windows, broke the vapor barrier and filled in with foam. The windows are not uniform and other than caulking, there is no waterproofing. During install they blew plaster dust throughout my home and refused to clean it up

Although this review is only for the estimate, my wife and I wanted to share our experience with Angie's List members. We had to cancel our original appointment for Friday, received a call from Dave Raymond that evening to reschedule for Saturday. From the moment we met Dave, our experience with him was nothing less than a pleasure. He answered all of our questions and left us with a detailed written estimate. Thank you Dave for your professionalism.

The whole experience from start to finish was a great one! Factory Direct has been such a pleasure to do business with. I felt that the sales person that came to my home really had my best interests in mind and sincerely listened to my concerns and needs and guided me with their expertise. In the past when dealing with some other home improvement companies, I felt pressured to buy rather than being consulted with, so I especially appreciated the time that my salesperson took with me. Also, I felt their prices were better than most other window companies I looked in to and upon learning about their master installers with over 30 years of experience, I knew they would do a great job. I was right to trust them! My windows look phenomenal!!!

We are doing a complete remodel of our home and so I have dealt with a variety of different home improvement companies. I was expecting a "hard sell" or pressured sales pitch, since I encountered so much of that already, however I was surprised that Factory Direct was not like that at all. I did my due diligence and shopped around. Since we are doing many things to our home, it is essential that I do my homework and get a great price that fits into our overall home renovation budget. When I was ready I went back to them. They were as friendly and helpful as could be and not bothered at all that it took me roughly 3 weeks to make my decision to go with them. Everything about my energy efficient windows are perfect and my house is well on its way to being perfect too. I am happy this Indianapolis based window company turned out to be as great as advertised to be!

My entire dealings with Factory Direct could not have gone any better. Everything about the company exuded professionalism and courtesy and ease. I was first impressed with how easy I was able to schedule my own appointment online via their website and how a friendly woman called to confirm the appointment time. Even though the date was marked in my calendar, it was nice to get a reminder call just in case! From there the consultant that came to my home was extremely nice and helpful and really listened to what I wanted in my new windows and from there gave me suggestions on the best windows that fit my needs and budget. We decided to do the financing option and once again I was pleasantly surprised at how easy and fast everything was done. I literally was approved in 20 minutes. Once it was time for my windows to be installed, the theme of professionalism and great customer service continued as the installers were also fantastic. They took the time to explain the process and answered all of my questions happily. They left my property as perfect as they found it and cleaned up thoroughly. I truly could not be happier with the outcome of my 9 windows and sliding patio door and I would absolutely recommend this company to anyone in the Indianapolis area looking for great windows and great prices!

Our overall experience with Factory Direct was a great one. The installers and the window consultant that first came to our home were extremely informational and had a friendly demeanor. The windows, several months later are doing fantastic. Just the other night our neighbors had a party with loud music. The minute I shut the windows, I couldn't hear nothing at all. I am looking forward to experience the difference this winter when it's below 0 degrees.

The young gentleman that came to our home did a good job explaining everything about the new windows we were buying, which was very much appreciated. The installers that came were also very nice guys and you could quickly tell they were very good installers that were pro's. I did wish the project would have started earlier in the day to ensure it would be finished before it got dark. However, I am still pleased with everything they did. A+

The service from start to finish with Factory Direct has been great. Everyone we dealt with was professional and friendly. The thing we appreciated most was when we changed our minds to do 11 windows rather than all 20, they were very understanding and didn't pressure us. Our consultant was extremely cooperative and made the necessary changes easy and immediately. We absolutely plan on getting the other half of our windows replaced next spring through Factory Direct.

We are very pleased with the services Factory Direct has performed for us. Case in point, we have now used them twice. Even though there was a slight hiccup with the installation time, a miscommunication between the sales person and the installers, I am beyond happy with my windows. I give Factory Direct an A+, they are awesome and very nice to work with!

Working with Factory Direct was terrific. They did an excellent job installing our windows and were very punctual, professional, and friendly. Our consultant was particularly good as he really took the time to explain all of our options. I would absolutely use them again for future needs and would recommend them to family and friends. A+

We ended up having a beautiful picture window and 10 double hung windows installed. I was very happy with the entire process as everything that Factory Direct did went smooth. I have had many neighbors tell me how great my windows look and so I tell them about Factory Direct & their great prices! Love my new windows!!!

Factory Direct did an outstanding job! The installer that came finished the entire project in a very timely manner. I am beyond satisfied and would call them again in a heart beat!

The entire installation of my windows went amazingly well! I was extremely surprised at how different it was when holding my hand up to the glass of our old windows compared to the glass of our new windows. The glass on our door was so hot you could cook on it, not the case with the new one. Overall, I am extremely happy and would recommend Factory Direct to anyone looking for windows and doors. Thank you!