Factory Direct

Decided to call after seeing their company billboard on my way to work and I was glad I did. We purchased our windows at exactly the amount that was advertised and they were able to have them installed in several weeks. This was much sooner than the other local company we talked to which they stated "6 to 12 weeks". We have gotten many compliments from our neighbors and we are completely happy.

I originally had Factory Direct come to my home in the fall of 2017. Although I wanted to purchase my windows at that time, several home repairs came up and I didn't have it in the budget to do at that time. Fast forward to Spring 2018. I called them back excited to finally move forward. All of the Factory Direct associates I have dealt with were great. My previous sales guy had since retired but they had another wonderful female consultant come out and she took great care of me! I will post pictures of my new beautiful windows as soon as my landscaping looks as good as my new windows, which will hopefully be very soon!

Factory Direct was very customer service oriented and they did have a lot of quality products to choose from. I was hoping for a more economical price for my windows especially since we were on a strict budget but overall I was happy.

I was looking for a very specific window that was energy efficient but was not the standard white on white window. I wanted a white interior but brown exterior. Also, I had a very intricate grid pattern in mind that was not the typical pattern you usually see on windows. I looked everywhere and called numerous companies to no avail. Finally, I saw a billboard for Factory Direct near work and gave them a call. I was shocked to find that not only were they able to get me the exact window I wanted, they were going to be able to install them in less weeks than everyone else was going to be able to, mind you these other windows were not even my "ideal" window just a window as close as they could get. Factory Direct installed my windows yesterday and they are breathtaking. My vision of what I wanted my home to look like and how the windows turned out were perfect. I rarely write reviews but I had to this time given how happy I am with how everything turned out.

The process of purchasing new windows and a patio door went very well and I felt it was overall very easy. The installation of the windows and patio door also went smoothly. I had a father and son team and they did a very fine job. I have referred them to a neighbor and my sister too.

This was the second time I have used Factory Direct and they took great care of me just like the first time when I used them for a rental property. This particular job was on my actual home that I reside in and so I choose a higher end window. Mike was my installer and he did a fantastic job. I had double hung windows, a transom window, and a patio door all replaced.

It went great. Like most people today, I am super busy. Kids, work, and life in general take up all my time. I was not looking forward to replacing our homes windows because I assumed it would be a huge hassle. Scheduling appointments, meeting with salespeople, and doing the whole song and dance of negotiating was something I was dreading. I had one company come out in the end of November and just as I suspected, it was terrible. The guy was at my home for over 2 hours and did the typical pushy sales tactic, "if you buy today." I put my new windows on hold for the next two months. Just as I was gathering the courage to start up the process again, I saw that Factory Direct sells windows online. I filled out the form with everything that I wanted and right then and there my total amount was given. No negotiating, just straight to the point my total for the windows (did I mention they were 3K dollars less than the quote I received in Nov). They called the next day to go over my project and I scheduled an appointment the day after that for a representative to come out to my home to bring a sample window and take measurements. I will admit, I was a bit worried that they would try and charge me after the fact for something more, but that never happened. I paid exactly what was online that first time and that's it. This may not be the way for all people to purchase windows but for the busy professional/mom whose husband is always traveling, it was perfect. My windows are great and the installation of them went perfect too. I am extremely happy with Factory Direct and wished I would have done this sooner.

Factory Direct has very knowledgeable consultants and they are a pleasure to have in your home. After appointments with three other local window companies, I did not want another pushy "used car sales man" type in my home and it was a breath of fresh air when my consultant Stephen came out. He truly listened to what I wanted, rather than force a certain window my way and he told me to "take my time" which was the complete opposite of everyone else who told me that I had to buy today or the price was changing. Choosing Factory Direct was an easy decision and my windows that were installed exactly 3 days ago look terrific.

I was referred to Factory Direct from the neighbor three houses down. She explained that she was well taken care of and she had given them a quote from another window company, which they beat the price by a little less than 1K. I decided to call them and ultimately purchased my windows from them too. I am very satisfied with the amount of money I paid and the quality windows I received. From start to finish, from initial appointment to actual installation, the total time was 4 weeks.

We originally had Factory Direct give us a quote back in September however we weren't able to move forward due to some unexpected car repairs that came up shortly after our consultation. I explained the situation to our sales consultant Sonny and he completely understood. He kept in touch every once in a while and there were at least 3 occasions where I called him with additional questions and he always returned my call promptly and was eager to help. I was impressed because he knew that I wasn't able to buy the windows anytime soon and yet he helped me at every turn. Of course, when we finally had saved up for all 15 windows and a patio door, albeit 4 months later, Sonny was once again extremely helpful. We have had our new windows and patio door for several weeks now and I am delighted with how they turned out and even more happy with the customer service I received from Sonny.

We shopped around and scheduled appointments with several window companies. After thorough research, we opted to go with Factory Direct because the all of their installers were actual employees of Factory Direct versus being a 'contractor' like many of the other companies we met with. Also, after submitting a competitive quote through their online system, they were able to beat a competitor's price by roughly 15%. Our windows were installed this week and the installers did a stellar job.

Factory Direct has alot of windows to choose from, even if you have a tight budget. We needed 7 windows replaced and although I wanted a good quality window, I didn't want to break the bank. I was able to find exactly what I needed. The master installer, Mike, that completed the project did an excellent job. They were on time and they cleaned up after the job, leaving everything in perfect condition.

I was pleased with the selection of windows to choose from. I felt they had a good amount that fell within the price point I needed, all while not having to give up on quality. Good installation and good employees. Everyone I dealt with, from their admin, to the sales guy, to the installers, everyone was nice and very accommodating.

I saw their ad stating they would beat "any written quote by 10-60%" and at first I was skeptical about this statement. To my surprise, it was as easy as they were making it seem in their advertisement and simply sending over the competitive quotes I received was all it took. I saved well over 25% for the exact window I wanted and the Factory Direct installers that completed my window project were excellent. Very pleased with the outcome.

It went well. Factory Direct has a good handle on what the typical window shopper needs. My consultant was very friendly, patient, and was a wealth of knowledge. He took the time to really listen to my concerns - this was very important to me. After understanding my desires for my ideal window he then directed me to what he felt would be the best window for our home. Since they carry so many different windows and so many different manufacturers, I thought I would be lost and confused, but I was not. My consultant did a wonderful job. The quote I received was right on par with where I wanted to be and so we decided to move forward that same day. We had our windows installed this week and I am happy to report everything went off seamlessly.

We did our due diligence when looking into local window companies before going with this company. Factory Direct of Indianapolis did a very good job from start to finish and all of their employees were pleasant and eager to help. We worked with John and he guided us through everything we needed for our home. Also, our installer Howard was great and he worked with our difficult schedule when it came time for the windows to be installed.

This is the second time we have used Factory Direct of Indianapolis. We first had 7 windows installed back in the summer of 2016 and we just had the rest of our windows replaced this fall on the 1st of October. Both times the company did a terrific job. Scheduling an appointment was easy and both salesmen we have worked with were great. They have great quality windows and great installers. I feel very confident making this statement since our first set of windows have been installed for over a year. This is the main reason we came back to them for a second time.

I was referred to Factory Direct from a co-worker that said their sister had a good experience with them and so I decided to make them one of the three window replacement companies I was going to check out. I took my time and evaluated all three companies. I compared the windows, the price, the estimated lead time, and the company's reviews. I choose Factory Direct because they came out on top in all the categories I was weighing out. My windows were installed yesterday and while it's only been a day, I am completely happy with the finished product.

We've been needing to replace our wood windows for over a year now but kept procrastinating because the idea of purchasing windows was a daunting task. Luckily, after having several companies come out we were able to make an easy selection. Factory Direct gave great customer service right from the beginning. Everyone from their admin to their sales guy, to their installers, and their customer service team members, all were friendly and extremely helpful. Our windows have been installed for several months now and we are 100% happy with everything, including the price.

The experience we had with Factory Direct was a very good one. They were recommended by a family friend who bought windows from them last year. The fella that came out was a nice, down to earth guy that walked us through everything there was to know about windows. Once we narrowed it down and selected the best windows for our needs, he then helped us through the financing options. We had our windows installed this week and just like our sales guy, the installers were great too. They arrived exactly on time, did the job in a timely manner, and cleaned up their worksite perfectly. The customer service, all the individuals we worked with, and the price we paid were all first-rate.

The people at Factory Direct were beyond professional, quick with communication, have manufacturers that communicate as efficiently after install as Factory Direct did during the sale/install of the windows, wonderful install team, great management from owner to installers. I had a specific look that I wanted, and they worked with me to get the look. I installed close to 40 black windows and some with grid patterns. They took the time to show me my options and help to show what choices would effect look, durability, price, and energy savings. I must stress Factory Direct does have good people from the TOP down. The owner is very personable and is a great business man. The installers were fantastic. During the time of install, I had surgery. The installers not only completed 40 windows with a prompt, seamless timeline, but asked if they could help me with anything during my recovery. I felt confident and safe having my home opened up to them. I have had a lot done to my home and they were by far the best contractors that I have worked with! They handle it all themselves including the project management which for my family is huge. You do not have to call and remind them of your job priority, the work was done right, and with great customer care. I would HIGHLY recommend them for windows!!!!

It went very good. The sales guy that came to our home was a complete gentleman who thoroughly helped us through the everything. He listened to what my issues were with the current windows and helped me select the right windows based on my needs and the amount I could afford. I didn't feel pushed or pressured to buy that day. Of course, that made my decision much easier. Helpful employers that care and the product they sell is high quality at an affordable price.

The experience I had with Factory Direct was a pleasant experience all the way around. Their website allowed me to set my appointment easily with no hassle at all. The sales consultant that was assigned to me was friendly, informative, and he arrived right on time. We decided to go with Factory Direct because their home office is here in Indianapolis and I felt most comfortable with a local company. Also, they had the most competitive price for the specific window we wanted. We just had our windows installed and the guys that came out to do the installation were great. Howard is who we had. He was talkative and informational about the installation process and just an overall good guy.

Everything went great. Mike the head installer came out to measure after I put 50% down and signed the agreement. I like the fact that the person installing the windows was the one who is measuring the windows, due to the fact these were all custom windows. They started installing my windows 3 weeks after they measured, which was nice. That is another reason why I choose Factory Direct, they had the fastest lead time. The installers did a better job then what I thought the windows would look like in the end. The attention to detail, and the time that the installers took to make each window look perfect was well worth it. They cleaned up well after they were finished and they were very nice guys. If I had to complain about one thing, it would be that they took 1 day longer than what they told me from the beginning. So, they came back out the very next day and finished the exterior while I was at work. Everything still worked out okay, other than that I would recommend Factory Direct and they have an A+ from me.

The entire process of replacing windows and a patio door went well. I felt Factory Direct was a good company that offered fair prices. They were able to install my windows in a timely and professional manner. Also, they have followed up with me since the project was completed to make sure I was still 100% satisfied and that my overall experience with them was great. It was nice to be checked on after the sale.