Thank you for sharing your concerns and feelings. Building your dream home is a huge undertaking for anyone. The fact that you were the general contractors for the job must have made it even more stressful for you. I have no doubts that you had extremely high expectations for anyone who worked on your home. Unfortunately, we were not able to meet the “perfection” you demanded. We did our best to address each and every concern you had. Based on some of the information shared, I do feel the need to clarify some of your frustrations and accusations. First, you mention the price several times. For the size of your house and the amount of work required, this was a fair price. I do not advertise that I am the cheapest or the highest. It was fair. Regardless of price, my company strives to give the best quality possible under the conditions provided. Secondly, as the owner of the company, I am not able to be on every job 100% of the time. This depends greatly on how many other jobs are in progress and/or how large/small the various jobs are; how many days are involved, etc... I am sure as a home owner; you too found it difficult to have either yourself or your wife on the premises 100% of the time any of the various trade workers were there. This would be the reason for us not physically “seeing” each other. Therefore, you may not have been aware of who and when certain workers were present. Perhaps you were not aware of the fact that I was there every day except for the day I was in surgery. I did however come out the very NEXT day. Thus, having the assumption that I was only there if there was an issue is false and misleading. When there was an issue, I generally was there within 30 minutes of notification. Most of the issues, not all, were due to bad framing, not bad hanging of the sheetrock. In fact, I recall a time when you accused me of not hanging a column. Yet, after looking more closely at the framing, I showed you how this was not even framed for a column and therefore could not be hung. At which time, you agreed with this analysis. My hangers did cover up one can light, which we fixed prior to any finishers coming on the job. I do not recall any outlets. They also did nick a cable wire with a screw, which I offered to pay for a replacement wire without any talk of a “discount” in my price to my recollection. If offering to pay for the damage was unpleasant, than I’m not sure what you would consider to be “nice.” I also feel the need to address the inconsiderate worker who urinated in the basement sump pump. After I was made aware of his action, that particular worker NEVER stepped foot again on your premises, or any other job of ours, for that matter. I totally agree that it was unacceptable and should not be tolerated. I did clean up the best I could under the conditions provided. Most homes, not all, have running water by the time finishers are on the job. Thus, the longer there was no running water to the house, the longer the smell was still present. I apologized for this man’s actions, but beyond kicking him off the job and doing my best to clean up, I’m not sure what else I could have done. We were never called again regarding anyone outside the home urinating. Perhaps you have us confused with another trade worker. Next, the issue of the scaffolding; the scaffolding was part of the bid. I did allow you to keep this; because it was clear you had no way of getting up there to paint…nor did the electricians have any way to hang the chandelier. Seeing as how it was already there, it seemed appropriate to allow you to keep it longer to complete these jobs. Yes, I was upset about the missing piece. At this point, I was feeling your frustrations of being the general contractors, and I was also feeling that no matter what I did, it would never be good enough…I was unable to satisfy you. Fourth, you did not complain about my finishers until you began painting. At which time I came and fixed numerous nail pops and even other areas you did not see initially. In fact, I even fixed areas in all the baths where counter tops had not been installed and/or measured correctly. These were issues that were not created by any of my workers, but which I fixed at no extra charge. As far as the floors, we came out the very next day and cleaned it to your specs. Technically, the floors were cleaned twice; Once by the workers on their own, and once per your standards. We were given the impression you were happy and satisfied. I would also like to state that I DID agree to come back and take a look at the most recent issues you said were in the basement. I would be able to be there within 4 days due to our busy schedule. Your wife agreed to this. I asked her if you had primed the basement. She said, “We are doing it now.” This would be why she was just now seeing any problems. The basement had not been primed since September of 2013 when we finished. When you informed me you were painting the house yourselves to save money, I informed you to be sure to prime ALL the drywall as quickly as possible. New drywall requires at least a primer or flat paint be put on as quickly after the work is finished as possible. This prevents shrinkage and popping. She later sent me a text saying to NOT come over …that you would handle it yourselves. Finally, you repeatedly stated that you felt we were not Christian in our dealings. I am unclear as to what you mean or define as Christian. If you feel a Christian should be perfect, then I will be unable to meet that standard. Being a Christian does not mean that one is perfect. I will be the first to admit that I am far from perfect. …but then again…who is? (No one that I know) Therefore, we strive to do our best, forgive, and reconcile if possible. We are however, forgiven by grace. We live our lives with the assurance in the hope that lies in Jesus’ death and resurrection. I will say with complete confidence that you never heard me use the Lord’s name in vain, or any other foul language. I may have raised my voice in frustration, but if you ask any of the other workers on the job, they would not consider it “yelling and screaming.” I lent you my own personal scaffolding (not anything rented) for about a month after my portion was completed, to assist you with painting the high areas. I set up your airless and even taught you how to use it, all of which I did for no extra fees. When homeowners try to be the general contractor with no formal training, it is sure to be an overwhelming and horribly frustrating experience. I have yet to meet a homeowner with enough guts to build their dream home without the guidance of a licensed general contractor. The process is difficult enough without the added frustrations of the everyday common headaches and mishaps of construction in general. I am sorry that this was a bad experience for you, and will be praying that you find peace.