Everdry Of Greater Indiana

Excellent

Job was done right and quickly

Everdy delivered as promised

Yes everything was done good

Best money I've spent on my house

They met my expectations

Great job.

Did a fabulous job.

Very good!

Everything was great

I called on 1/13/20 and made an appointment. The first available was 1/23/20 at 2 pm. No one showed up for the appointment. I called, was given an “apology” “we are sorry for any inconvenience” and offered an apppointment on February 10th...which would have been 4 weeks from my initial call. No effort to get me an appointment quickly. Needless to say my business will be going elsewhere.

At first, last year, it seemed to be going fine. Then the not so comedy of errors started. One of the dual pumps burnt out because it was installed improperly, service call one, pump replaced. Then I noticed water beginning in the basement and they then installed a third drain line in the middle of the floor and it looked like a 5 year old (I'm being generous here) did the repair, second service call. I then again notice water coming in around the cracks between the repairs, (and a snail had taken up residence), a third service call. They needed to break up the outside wall drain and dig it deeper. It had a high point in it which would not allow the water to drain into the sump pit properly. New drain and concrete installed and service technicians left service call number 3. I noticed about half an hour later, the pump was running and no water was in the pit to be pumped out, it sounded like it was "thrashing". I was told by the service scheduler, at the office on the phone, to take something and knock the float down and the pump will shut off until the pit fills again and then I should knock the float down again. It was about 11:40 in the morning. The technicians would be after 2:00 before they could return. They actually returned about 20 minutes after I hung up, service call number 4, rod on the float had been bent on installation allowing the float to migrate slightly onto the top of the pump housing not allowing it to lower to shut off the pump. To add insult to injury I, just this week, received the annual bill for the warranty on the pump. After all these problems, I began to read the contract to determine if I had any recourse. Guess what????? I do have recourse if I want to file a complaint with an arbitrator and deal with it that way. Big problem, to file a complaint you have to pay a $900.00 fee up front. This is after I paid over $12,000.00 to have the basement water proofed. I'm still waiting on the dryness to remain. I have not been able to place the shelving and other items on the basement floor because of curing time and the fear that the moisture will ruin the items on the shelves. The basement still smells musty all the time. I'm at this time so disappointed and mad I just want to cry....The attached pictures are from prior to service call number 3.

I have spent over 25 years in the construction industry and have never witnessed such a lack of quality and professionalism. The system was installed early spring 2019 and they have returned three times. It takes multiple calls to remind them to return. A beaver could cut a straighter line in drywall than these guys. We have had damp spots and and black mold. The basement was wet before and continues to take on water. The sump pump they installed has never run and is bone dry which means the trench and piping they installed is just holding the water and not pumping the water out away from the house as it should. Do not purchase anything from this company. If you are taking in water call a tradesman that is familiar with basements.

I called and they were out in the same day. Our representative was ver friendly and genuine. Was very thorough on explaining what was wrong on our level. Went over all our available options. We were very impressed with his knowledge and felt he actually cared about our house. We are still deciding what to do.

Everdry staff was professional and friendly. We were lucky to have found the company, as we were dealing with lots of mold issues and needed the work. Thank you Everdry!

They were actually early to the job.

It was amazing! The inspector came in and was very respectful but very informative! Then when the work was being done, the workers were polite and the process was very fast!

I would not recommend. Installation took 2x as long as initially estimated. Workers arrived without needed supplies and were late several days. Landscaping was destroyed in unnecessary places (they did however reimburse for the flowers, but ughh). As soon as it rained our basement had leaks again. It took two months to get them to come back out and they have been back out twice since then and our basement is still wet. Hopefully they fix it next week, but this has been a train wreck.

It went very well, I'm very pleased.

We requested our deposit back and the company refunded our monies

Job quality of the installation of the dehumidifier was very much below our standards we expect for quality. Therefore, we terminated our contract with the company and no further work will be done.

Riley answered the phone and asked detailed questions about my problem all the while being very professional and personable. She was able to arrange a time for them to come to my home the same week to help me figure out what to do with the situation. I look forward to working with them in the future.

It went great! Jeremy came out and gave me all the information I needed to get started. I was excited to start the process. I had a lot of questions. Jeremy was able to answer them all. Jeremy also explained to me what was going to happen in the process. He was very detailed about all that was going to happen. The crew was very helpful and hardworking. I appreciated the crew’s manners in my home. They cleaned up after themselves with every step. On the last day, the crew’s manager took me through the basement and explained everything in detail to me. I am so excited to turn my basement into a play room for my son. If you need any waterproofing done to your basement. I strongly recommend Everdry to do it. It is worth every penny.

Terrible - after second thoughts I changed my mind within 3 business days (less weekend) and they kept my money.

I was given a free foundation inspection where the young man (Robert) went into detail what was wrong with my basement. I had extreme water damage and there were cracks in my foundation. When it would rain, the water would come in from the cracks, which was making my basement moist and gave it that musty smell. Robert walked me through all the steps and went into detail about what would be taking place each day and in the order it would happen. He was very helpful and ever lowered the cost for me. The crew was very polite and pleasant when they were at my home. They were very informative throughout the whole process. I truly appreciate the work they did and how pleasant they were to be around. They fixed the problems and my basement now has no moisture and also no musty odor. I am not embarrassed to bring my family down stairs and watch movies. Thanks Everdry! You really did an amazing job and I would strongly recommend them to my family and friends.