Culligan Water Conditioning of Indianapolis

HARD WATER WAS EVIDENT ABOUT 9/20/03 THEY SERVICED THE SYSTEM ON 9/23/03. ALL THE SERVICE WAS UNDER WARRANTY. THE SERVICE WAS EXCELLENT, BUT THE INSTALLER GOOFED. BE VERY WATCHFUL ON THE INSTALLATION. THE SERVICE HAS BEEN EXCELLENT! I'M NOT SURE IF I WOULD HIRE THEM AGAIN!

HE WAS VERY UPSET BECAUSE HE BROKE TWO DRILLS AND HE WAS VERY RUDE TO ME. HE EVEN USED PROFANITY AND IT FELT LIKE HE TOOK HIS FRUSTRATIONS OUT ON ME. HE WAS UPSET THAT HE HAD TO TAKE THE JOB. I TOOK MY DOG TO THE VET AND LEFT HIM AT THE HOUSE TO WORK, WHEN I GOT BACK MY GARAGE DOOR DIDN'T WORK BECAUSE HE UNPLUGGED IT. I HAD TO PAY $40 FOR A LOCKSMITH TO LET ME IN OUR HOUSE.

THEY WOULD MISS DELIVERIES BUT CHARGE US ANYWAY, CARELESS AND SLOPPY WHEN BRINGING IN TANKS, AND THE ESTIMATE ON A SALT DELIVERY BASED WATER SOFTENER UNIT WAS TOO EXPENSIVE.

PRICE IS APPROXIMATE FOR SERVICE CALL., FIND SOMEONE ELSE IF YOU CAN, LOOK AROUND.

TOOK 3 VISITS TO CORRECTLY DIAGNOSE THE PROBLEM, INCLUDING TAKING IN PARTS FOR SERVICE TWICE. SEEMED LIKE AN EXPENSIVE SERVICE, HAD TO CALL THEM TO KEEP FROM BEING DOUBLE BILLED.

CHARGES $80 JUST TO INSTALL FILTER AND EXTRA CHARGE TO DELIVER THE SALT. I WAS ABLE TO FIND A CHEAPER COMPANY.

PRETTY HAPPY WITH SERVICE. CAME ON TIME AND DID GOOD WORK. THE ONLY NEGATIVE EXPERIENCE WAS THE HASSLE OVER PRICE OF UNIT.

NOT PUNCTUAL, NOT SERVICE ORIENTED, BILLING IS HORRIBLE, SERVICE REPS ARE UNHELPFUL. THEY DISPUTE THAT THEY DIDNT ARRIVE, YET I HAVE NO WATER AND SEVERAL EMPTY CONTAINERS AND THIS HAS BEEN A CONTINUOUS PROBLEM FOR THE LAST SIX MONTHS.

THEY CAME OUT TO REPAIR A SYSTEM, BUT WERE HONEST ENOUGH TO LET ME KNOW THAT FOR WHAT I WOULD HAVE PAID FOR A REPAIR, I COULD PAY A BIT MORE A GET A NEW SYSTEM. THEN WAVED THE TRIP AND INSTALLATION CHARGE BECAUSE I THOUGHT IT WAS GOING TO BE A REPAIR AT FIRST.

THEY NEVER SHOWED AND THEY NEVER CALLED. I EVEN LEFT WORK EARLY!

HAD ESTIMATE FOR WATER SOFTENER AND REVERSE OSMOSIS DRINKING SYSTEM. THE PERSON WHO VISITED WAS PUNCTUAL AND PROFESSIONAL ALTHOUGH HE TRIED TO PUSH FOR AN IMMEDIATE SALE (DIDN''T KNOW HOW LONG THE "SCRATCH AND DENTS" WOULD BE AVAILABLE). WITH FURTHER RESEARCH, WE WENT WITH A DIFFERENT COMPANY WHOSE ESTIMATE WAS ABOUT $650 LESS THAN CULLIGAN''S "SCRATCH AND DENT" OFFER. WHEN THE SALESMAN CALLED TO FOLLOW UP, I TOLD HIM THAT WE WERE GOING WITH SOMEONE ELSE. AT THAT POINT, HE OFFERED TO MEET THEIR PRICE. I DECLINED AND TOLD HIM HE SHOULD HAVE BEEN UP FRONT WITH THEIR BEST OFFER IN THE FIRST PLACE.

WAIVED INSTALLATION FEE BECAUSE I BOUGHT THE WATER SOFTENER. THE INSTALLERS KNOCKED THE AIR HOSE OFF OF MY DRYER AND I RIPPED IT TRYING TO PUT IT BACK ON. ANNOYING THAT THEY DIDN''T DO IT FOR ME. THE INSTALLERS DIDN''T GET THERE TILL 10:30 AND I WAS THE FIRST ON THEIR LIST.

A SO-SO EXPERIENCE. THE TOLD ME I COULD FEED THE FILTERED WATER TO MY ICE MACHINE, BUT A PLUMBER TOLD ME THERE WOULD NEVER, EVER, BE ENOUGH WATER PRESSURE. B-MINUS

WE TRIED TO REINSTATE SERVICE, BUT THEY WONT RETURN OUR PHONE CALLS.

HAD SOME REAL DIFFICULTIES WITH THE SALT DELIVERY SCHEDULE. THEY SEEM TO BE IMPROVED NOW. THEY INITIALLY RAN THE DRAIN FROM THE WATER SOFTENER TO MY SUMP PUMP WHICH CAUSED PROBLEMS AS THE DISCHARGE KILLED THE GRASS IN OUR YARD WHERE IT DRAINED OUT. FOUND OUT LATER THAT THEY REALLY SHOULD NOT HAVE RUN IT THERE...IT IS BAD FOR THE SUMP PUMP. THEY DID COME OUT AND RE-RUN THE DRAIN FOR NO LABOR CHARGE.

SOMETHING IS NOW WRONG WITH OUR WATER SOFTENER AND WE ARE AFRAID TO LET THEM BACK INTO OUR HOME.

THE INSTALLATION WAS SMOOTH AND ON TIME.

OUR HOUSE HAS HAD 2 FLOODS SINCE INSTALLATION.

THEY WERENT COMING TO CHANGE FILTER ON SCHEDULE. MEMBER WAS TOLD SEVERAL TIMES THAT SOMEONE WOULD BE THERE BUT THEY WOULD NEVER SHOW UP.

USED HIGH PRESSURE SALES TACTICS. CAME AT 9 PM TO TELL THEM ABOUT NEW WATER SOFTENER. OFFERED LOTS OF 1 DAY ONLY OFFERS. WOULD NOT LET MEMBER SAY NO. THEY SIGNED, BUT MEMBER CHANGED MIND AND TRIED TO CANCEL. THEY THEN OFFERED CONTRACTORS DISCOUNT (WHICH SHE WAS SUPPOSED TO HAVE ALREADY) OF $1100!

REPAIRED AT NO CHARGE, QUICK SERVICE

MEMBER FEELS CULLIGAN SHOULD HAVE HONORED THEIR COUPON.

WONDERFUL INSTALLATION IN AN AREA WHERE IT WAS VERY DIFFICULT TO INSTALL, THE SALESPERSON WAS ONLY MARGINAL, THOUGH

THEY ARE GREAT , VERY EASY TO WORK WITH

DISRESPECTFUL. SERVICE IS NOT PROMPT OR PROFESSIONAL .