Culligan Water Conditioning of Indianapolis

On time and responsive. A little messy, but overall a good experience.

THEY TRIED TO CHARGE ME $100, I JUST TOLD HIM TO GO AWAY. THE WOMAN ON THE PHONE DID NOT SAY THERE WOULD BE A CHARGE.

HE WAS TOO PROMPT AND RESPONSIVE, VERY INTRUSIVE AND KEPT CALLING ME TO HAVE THE SERVICE DONE. HIS EQUIPMENT WAS DIRTY AND DUSTY. HE LEFT A STAIN ON MY LIGHT COLORED CARPET. WENT ON AND ON ABOUT THE WATER SOFTENER--WOULD NOT GET TO THE POINT. WOULD NOT RECOMMEND.

CULLIGAN IS A HOUSEHOLD NAME IN OUR FAMILY. AT FIRST I WAS UNHAPPY WITH THEIR RESPONSE TO OUR FIRST COMPLAINT, BUT AFTER ANGIE'S LIST CONTACTED CULLIGAN THE RESPONSE CHANGED AND WE'RE HAPPY WITH THE FINAL OUTCOME. THANKS

THEY ARE ALWAYS VERY PROFESSIONAL. IT IS SOMETIMES DIFFICULT TO GET THE WORK DONE WITHOUT WAITING FOR A WEEK OR SO. THEY HAVE ALWAYS FIXED THE PROBLEM SO I AM PLEASED WITH THEIR WORK.

THE SERVICE TECHNICIAN WAS PROFESSIONAL AND ON-TIME. HE TOOK THE TIME TO EXPLAIN WHAT HE WAS DOING, SO THAT WE COULD POSSIBLY DO THE FILTER REPLACEMENT OURSELVES NEXT TIME.

THEY TOLD ME THAT GIVEN THE IRON IN MY WATER IT WOULD NEVER GET REALLY CLEAR. THEY SAID IT WOULD TAKE 6 WEEKS TO GET A MARKED IMPROVEMENT. THE SYSTEM NEVER WORKED RIGHT. WITH A NEW COMPANY, THE PROBLEM HAD BEEN FIXED OVERNIGHT. CULLIGAN SAID I HAD TO HAVE THE SYSTEM MAINTAINED EVERY YEAR AND I HAD TO PAY EXTRA FOR THAT. I FEEL LIKE I WAS REALLY RIPPED OFF WITH THEM. I WOULD NOT RECOMMEND THEM AT ALL. I WOULD NEVER PURCHASE ANYTHING FROM THEM AGAIN.

THERE WAS EXCESSIVE SALES PRESSURE AND A SMALL AMOUNT OF DISHONESTY.

JOHN GORMAN ACTUALLY UNDERSOLD HIS PRODUCT! DAN KIGGINS, THE SERVICE MANAGER, WAS VERY RESPONSIVE. THE RESULTS WITH THE NEW SYSTEM WERE BOTH IMMEDIATE AND SPECTACULAR!! RICKY AND JEREMY WERE THE WORKAHOLIC INSTALLERS WHO GOT THE JOB DONE IN YEOMAN-LIKE FASHION. BEFORE THE WORK WAS BEGUN, THE INSTALLERS GAVE THE BUYER (ME!) A DETAILED DESCRIPTION OF THE WORK TO BE PERFORMED. ONLY ONE MINOR FOLLOW-UP VISIT WAS REQUIRED FOR THIS MAJOR INSTALLATION. WOW! THESE GUYS WERE VERY PATIENT AND ADDRESSED THE ANXIOUS BUYER'S SMALLEST COSMETIC CONCERNS --WITHOUT COMPLAINT. ANYONE WHO SEEKS AN OUTSTANDING PRODUCT AND TRULY PROFESSIONAL INSTALLATION SHOULD DO BUSINESS WITH THIS FIRM. WHEN THEY LEFT MY GARAGE IT WAS CLEANER THAN WHEN THEY ARRIVED! LOVED WORKING WITH ALL THESE GREAT GUYS!

THE WORK WAS DONE BY A VERY COMPETENT AND EXPERIENCED INSTALLER, RICKY, WHO LEARNED PLUMBING FROM HIS GRANDFATHER AND FATHER STARTING MORE THAN 30 YEARS AGO! HE WAS VERY EFFICIENT, AND LEFT THE AREA LOOKING NEAT. HE WAS ALSO FRIENDLY AND POLITE. IT WAS A PLEASURE SEEING HIM DO WHAT HE COULD DO SO WELL!

BOTH EMPLOYEES WERE POLITE AND PERSONABLE. THE INSTALLER HAD A LOT OF EXPERIENCE. HE WAS QUICK AND CLEAN. THERE WERE NO OTHER PRICES LOOKED AT. UNABLE TO DO A PRICE COMPARISON.

THE SALESMAN WAS AWESOME. THE INSTALLATION COULD HAVE BEEN MUCH BETTER. SYSTEM WAS FIRST INSTALLED INCORRECTLY - HOOKED TO WATER HEATER ONLY AND RO SYSTEM WAS HOOKED UP IN SINK SPRAYER HOLE INSTEAD OF IN NEW HOLE. CONTACTED SALESMAN ABOUT PROBLEMS, AND HE SCHEDULED ANOTHER INSTALLER TO COME OUT. SECOND INSTALLER FIXED ALL PROBLEMS, BUT DID NOT HAVE ENOUGH SUPPLIES TO FINISH JOB. THIRD INSTALLER FINALLY FINISHED ALL WORK CORRECTLY. TOOK 2 WEEKS TO GET INSTALLED CORRECTLY, BUT HAPPY WITH SYSTEM.

THE GUY WAS LATE. HE BROUGHT IN A VERY DUSTY, DIRTY BRIEFCASE WITH CHEMICALS AND TUBES THAT SUPPOSEDLY 'TESTED' MY WATER. I FOUND IT QUITE TIME CONSUMING AND ANNOYING. HE WAS PUSHY AND EVEN CALLED ME ON MY JOB A FEW DAYS LATER, AFTER I SPECIFICALLY TOLD HIM THAT I WOULD CALL HIM AT THE END OF THE WEEK.

MY DELIVERY GUY IS GREAT, BUT THE COMPANY IS A MESS. THEY HAVE MADE ERRORS IN BILLING AND DELIVERY AND NOT RETURNED PHONE CALLS. THEY SEEM TO HAVE COMMUNICATION PROBLEMS WITHIN THE COMPANY.

ONLY CULLIGAN CAN FIX THEIR PROBLEMS SO YOU HAVE TO USE THEIR PEOPLE TO FIX THEIR PROBLEMS. THEIR SYSTEM HAS DOUBLED MY WATER BILL AFTER A POWER OUTAGE PROBLEM. THEY WANT $105 DOLLARS JUST TO WALK IN THE DOOR TO ASSESS THE PROBLEM. I'D NEVER BUY ANOTHER CULLIGAN SYSTEM AGAIN!

THE OVERALL EXPERIENCE GRADE IS LOWER THAN THE INDIVIDUAL ELEMENTS, BECAUSE WHEN THEY ARE BROKEN DOWN, THEY DO NOT GET AT THE NEGATIVE OVERALL IMPRESSION LEFT BY MY EXPERIENCE WITH THE CULLIGAN PLUMBERS. FIRST, TWO PLUMBERS CAME BY TO INSTALL THE WATER SOFTENER LAST WEEK AND LEFT WITHOUT DOING ANY WORK BECAUSE MY WATER MAIN WAS UNDER MY GAS WATER HEATER. THEY SAID THAT THE HEATER WOULD HAVE TO BE DISCONNECTED AND MOVED BEFORE THE WORK COULD BE DONE. THE PLUMBER APOLOGIZED FOR NOT BEING ABLE TO MESS WITH GAS APPLIANCES. HE WAS NICE ENOUGH, BUT I WAS SURPRISED WHEN I PAID AN ADDITIONAL $200 TO HAVE A REAL PLUMBER OUT TO EXTEND THE MAIN AND HE DID ALL THE WORK WITHOUT TOUCHING THE HEATER. AS A RESULT, I PAID $200 THAT I SHOULDN'T HAVE HAD TO PAY. THE CULLIGAN PLUMBER WHO CAME OUT TODAY TO INSTALL THE FILTER AND WAS RATHER GRUFF AND UNCOMMUNICATIVE. HE WORKED WITHOUT PLEASURE, AND MOREOVER HE COMPLAINED THAT THE OTHER PLUMBER DID NOT EXTEND THE MAIN OUT FURTHER!

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

THE SERVICE PERSON WAS POLITE AND THE RATE THAT THE WORK WAS COMPLETED WAS VERY ACCEPTABLE. I DID HAVE TO HAVE A FOLLOW UP AS THE NEW SOFTENER WAS NOT WORKING PROPERLY. A REPLACEMENT OF THE CIRCUIT BOARD WAS NEEDED AND THE WATER LEVEL FOR THE SYSTEM NEEDED TO BE ADJUSTED.

SARGE GLANTON FROM CULLIGAN WAS VERY PROFESSIONAL AND WENT THE EXTRA MILE TO SOLVE MY WATER PROBLEMS.

THEY TOLD ME TO CALL THE MORNING OF THE APPOINTMENT. I WAS A LITTLE CONCERNED AT FIRST BECAUSE THEY COULD NOT FIND MY APPOINTMENT CONFIRMATION BUT, THEY FIT ME IN I THINK. THEY SAID THAT THEY WOULD BE THERE AT NOON AND ARRIVED ABOUT 12:20. I WAS ON HOLD FOR A LONG TIME WHILE TRYING TO CONFIRM THE APPOINTMENT. OTHER THAN THAT, VERY SATISFIED.

VERY PERSONABLE AND PROFESSIONAL INSTALLER, GOOD EXPERIENCE OVERALL. GREAT CLEAN UP, THEY EVEN HAULED THE UNIT AWAY.

PERSONNEL WERE VERY PUNCTUAL, POLITE, AND PERSONABLE. SALESMAN WORKED WITH ME TO ARRANGE PAYMENT WHICH MET MY BUDGET REQUIREMENTS.

I REPEATEDLY HAD TO MAKE REQUESTS FOR THEM TO SERVICE MY RENTAL WATER SOFTENER UNIT. THEY WERE UNABLE TO FIX IT AND DENIED THE WATER QUALITY WAS EFFECTING MY DISHES, ETC. ABSOLUTELY THE WORST POSSIBLE SERVICE I'VE EVER RECEIVED ON THE PHONE AND AT MY HOME. SINCE INSTALLING A WATER SOFTENER FROM A DIFFERENT COMPANY, THINGS HAVE IMPROVED DRASTICALLY.

THEY FAILED TO GET THE WATER SOFTENER WORKING.

OUR SALESMAN WAS VERY SWEET. WE WORK DURING THE DAY, AND HE CAME TO OUR HOME AFTER BUSINESS HOURS AND WAS PROMPT AND EFFICIENT. THE INSTALLATION WAS FAST AND EASY. EVERYTHING HAS BEEN FUNCTIONING PERFECTLY SINCE THE INSTALL.