CARMEL GLASS & MIRROR INC

VERY CLEAN AND ON TIME WITH THE PROJECT. I ASKED THEM FOR SUGGESTIONS ON THE SIZE AND EDGING AND IT WORKED PERFECT. THERE WERE NO DELAYS IN THE INSTALLATION.

EXCELLENT EXPERIENCE WITH CARMEL GLASS AND MIRROR. SOMEONE CAME OUT FOR AN ESTIMATE IMMEDIATELY. THIS REPLACEMENT WAS IN CONJUNCTION WITH A HOME INSPECTION AND IT WAS CRITICAL THAT WE GET THE WORK DONE RIGHT AWAY. THE NEW WINDOWS WERE INSTALLED WITHIN 2 WEEKS. THEY ARE GOING TO REPLACE A WINDOW IN OUR NEW HOME AS WELL.

SALESMAN AND INSTALLERS WERE EFFICIENT, QUICK AND PERSONABLE. JOB WAS COMPLETED ON TIME AND WAS FAIRLY PRICED. ALL WERE PROFESSIONAL, CLEAN AND PUNCTUAL.

THEY ARE A WONDERFUL COMPANY! THEY WORKED WITH ME IN A TIMELY MANNER,IN ORDERING THE GLASS AND INSTALLING IT. THE COMPANY OPERATES WITH A PERSON THAT OFFERS YOU A FREE ESTIMATE AND THEN ANOTHER ASSOCIATE DEALS WITH THE INSTALLATION AND THEN YET A THIRD FOR THE INVOICE AND BILLING. THE INSTALLER CAME BACK AND CLEANED OFF THE EXCESS SEALANT AND DID NOT CHARGE FOR THAT.

WORK WAS DONE WELL, BUT SCHEDULING THE REINSTALL WAS DIFFICULT. NOT FLEXIBLE TO PEOPLE WHO WORK DURING THE DAY. INSTALLATION HAD TO BE BOOKED AT LEAST 2 DAYS IN ADVANCE WITH A CONFIRMATION CALL OR YOU'RE REMOVED FROM THE SCHEDULE. NO SATURDAY INSTALLATION HOURS. NOT SERVICE ORIENTED TO THE WORKING PERSON AT ALL.

THE GENTLEMAN THAT DID THE WORK WAS VERY GOOD AND EFFICIENT. HE KNEW WHAT HE WAS DOING. HE DID A FINE JOB AND WAS VERY FRIENDLY WITH HIS REPLIES.

THE FIRST DOOR DELIVERED HAD THE WRONG ETCHING. THEY REPLACED IT WITHOUT BATTING AN EYE. HE WAS VERY NICE. THEY ARE A SUPER COMPANY, AND VERY CHARMING.

AT FIRST, MY EXPERIENCE WAS GOOD. THEY HAD THEIR MEASURER COME OUT AND MEASURE FOR THE NEW SHOWER DOOR AND I WAS EVEN HAPPY TO HEAR IT HAD ARRIVED WITHIN THE TIME THEY QUOTED. THE INSTALLER CAME AND MEASURED EVERYTHING. THE SHOWER DOOR SIDE MOUNT WAS TOO LARGE. HE HAD TO GO BACK AND RE-ORDER THE SIDE MOUNT. ONE WEEK LATER THE SIDE MOUNT WAS IN. THEY CALLED ON A FRIDAY, THAT IT WAS AVAILABLE AND WE HAD THE INSTALLER BACK ON MONDAY. THE INSTALLER PROCEEDS TO INSTALL THE SHOWER DOORS. HE GOES TO PUT ON THE ACTUAL DOORS AND THEY ARE TOO SHORT. AGAIN, ANOTHER MEASURING MISTAKE. THE INSTALLER APOLOGIZED AND SAID IT WAS A MISTAKE AT THE FACTORY. THIS WAS MONDAY. ON THURSDAY THEY CALLED THAT THE CORRECT SHOWER DOORS WERE IN (NO APOLOGIES). THE ONLY ONE WHO APOLOGIZED WAS THE INSTALLER. I FELT THEY SHOULD HAVE CALLED ME AND APOLOGIZED AND KNOCKED SOME MONEY OFF THE ORDER CONSIDERING IT WAS 2 WEEKS BEFORE THEY WERE ABLE TO DO THE JOB CORRECTLY.

VERY SATISFIED WITH THE WORK. THE WINDOWS LOOK GREAT, THE WORK WAS DONE IN THE TIMEFRAME ORIGINALLY QUOTED, AND THE PRICE WAS VERY GOOD.

THE BALANCES ON ONE WINDOW WERE COMPLETELY RUSTED OUT AND THE FRAME HAD WIDENED, SO THE WINDOW DIDN'T REALLY FIT ANYMORE. HE WENT OUT OF HIS WAY TO FIND A WAY TO MAKE IT WORK, AND DIDN'T CHARGE EXTRA. EVERYONE WAS PROMPT, POLITE, KNOWLEDGEABLE, AND WENT OUT OF THEIR WAY TO LEAVE A CLEAN WORKSITE. I HIRED THEM ON THE SPOT FOR A SECOND JOB.

GAVE ME THE COST UP FRONT OVER THE TELEPHONE AND GAVE ME AN APPROXIMATE COMPLETION DATE. IN FACT THE MIRROR WAS READY A COUPLE OF DAYS EARLIER.

THEY ARE VERY PROMPT AND COURTEOUS. THEY WERE VERY NICE AND ACCOMMODATING. I COULDN'T BE THERE SO THEY WORKED AROUND MY CLEANING LADY.

WE WERE VERY PLEASED WITH THEIR WORK. THEY CAME OUT AND GAVE AN ACCURATE ESTIMATE AND EXPLAINED THE WORK THAT NEEDED TO BE DONE. I AGREED TO THE PRICE AND WAS TOLD IT WOULD TAKE ABOUT 7 DAYS FOR THE GLASS. THEY CALLED ME ABOUT A WEEK LATER AND SET UP AN INSTALL DAY. THE WORKMEN ARRIVED A LITTLE LATE FOR THEIR APPOINTMENT (35 MIN) BUT THEY WORKED QUICKLY AND DID A GREAT JOB. THEY CLEANED UP VERY WELL. OVERALL I WAS VERY IMPRESSED. I DID NOT RECEIVE MORE THAN ONE PRICE, BUT I FELT THEIR PRICE WAS FAIR.

EXCELLENT, PROFESSIONAL WORKMANSHIP. THE INSTALLER HAD A SPECIAL TOOL HE HIMSELF HAD PURCHASED TO REMOVE HARD TO GET OUT WINDOWS WITHOUT DAMAGE TO THE FRAMES OR SEALER. (A PREVIOUS COMPANY DAMAGED THE SEAL ON A WINDOW AND HAD TO USE A PUTTY THAT LOOKED TERRIBLE AS IT OOZED OUT AROUND THE GLASS. I ATTEMPTED TO REMOVE IT, BUT WAS SCRATCHING THE GLASS.) FOR THE ESTIMATE, CAME WITHIN TWO DAYS OF CALL. AFTER THE DOWN PAYMENT, CAME TO INSTALL WINDOWS IN ONE WEEK. TOOK ONLY TWO DAYS FOR THE INSTALLATION. VERY KNOWLEDGEABLE. SIXTEEN YEARS AGO POZZI WINDOWS WERE MADE IN BEND OR; THESE HAD TO BE SHIPPED OVER THE ROCKIES(EVER TAKEN A SEALED POTATO CHIP BAG TO A SKI RESORT - IT ALMOST POPS), WHICH IS PROBABLY WHY I HAD A 50% SEAL LOSS IN 16 YEARS. CHECK WHERE YOUR WINDOWS ARE MANUFACTURED BEFORE BUYING.

ESTIMATE WAS DONE VERY PROMPTLY. WORK WAS SCHEDULED QUICKLY. WORKMAN ARRIVED RIGHT ON TIME AND DID AN EXCELLENT JOB. WORK AREA WAS LEFT CLEANER THAN HE FOUND IT.

VERY PLEASED, I WOULD HIRE THEM AGAIN.

A LITTLE LATE (10 DAYS) ON THE PROMISED INSTALL DATE AND VERY EXPENSIVE FOR WHAT WAS DONE! FOR THE PRICE CHARGED... A DISCOUNT SHOULD HAVE BEEN OFFERED. THE PRIMARY REASON WE WOULD NOT REHIRE IS PRICE. WE REALIZE YOU SOMETIMES GET WHAT YOU PAY FOR, BUT UNFORTUNATELY, WE FOUND OUT AFTERWARDS THAT OTHER REPUTABLE COMPANIES CAN DO THE SAME WORK FOR A LESSER INVESTMENT.

VERY GOOD EXPERIENCE RECEIVING THE ESTIMATE EXCEPT THE ESTIMATOR DID NOT LOOK AT THE EXTERIOR OF THE WINDOW FRAMES. SOME OF THE FRAMES WERE ROTTEN SO WE WILL NEED REPLACEMENT WINDOWS WITH FRAME AND NOT JUST GLASS.

WORK WAS DONE ON TIME AND THE PRICE WAS WITHIN THE ESTIMATE PROVIDED. ALL EMPLOYEES I DEALT WITH WERE FRIENDLY.

CARMEL GLASS AND MIRROR WAS RESPONSIVE, TIMELY AND DID A PROFESSIONAL JOB.

HE DEALS IN HIGH END PRODUCT AND SERVICE. PRICE HIGH END PRODUCT AND SO HE PROVIDES A GOOD VALUE.

THEY ARE VERY QUICK TO CALL, VERY POLITE ON THE PHONE AND THEY CAME RIGHT OUT AND MEASURED. THEY CAME THE VERY NEXT DAY AFTER THE WINDOWS CAME AND GOT THE INSTALLATION DONE VERY PROMPTLY. THEIR SCHEDULING IS VERY OPEN AND THEY ARE VERY ACCOMMODATING.

THE INSTALLER WAS EARLY AND STARTED TO WORK AS MUCH AS HE COULD BEFORE I GOT THERE TO LET HIM IN. THE REPLACEMENT WENT WELL EXCEPT THE WOOD AROUND THE WINDOW THAT WAS REPLACED COULD HAVE USED CAULK OR PUTTY TO COMPLETE THE JOB. I WAS WILLING TO DO THE TOUCH UP PAINT.

THEY WERE PLEASANT, PROMPT AND THE WORK IS BEAUTIFUL.

THE MIRRORS LOOK NICE. THEY WERE GOOD AT PROVIDING US WITH ADVICE ON THE TYPE OF MIRRORS TO USE.