Broad Ripple Tree Service Inc

THEY GAVE ME AN ESTIMATE IN SPRING OF 2004, BUT I NEVER HAD THEM COMPLETE THE WORK. ABOUT A YEAR LATER, I CALLED AND EXPLAINED THAT I WANTED TO HAVE THEM COMPLETE THE JOB. THEY STILL HAD THE QUOTE AND HAD NO PROBLEM HOLDING THE COST. IN THE END, I CANCELLED THE APPOINTMENT BECAUSE WE ENDED UP DOING THE WORK OURSELVES. THEY WERE VERY UNDERSTANDING AND PROFESSIONAL. I WOULD NOT HESITATE TO CALL THEM THE NEXT TIME I NEED WORK DONE.

CAME TO THE HOUSE WHILE I WAS AT WORK AND DID ESTIMATE AND SLIPPED IT UNDER THE DOOR WITH A NOTE TELLING ME EXACTLY WHAT HE WOULD DO. DID THE JOB EVEN BEFORE I WAS ABLE TO LIQUIDATE MY MONEY. CAME OUT AND DID THE WORK AND CLEANED UP AFTERWARDS, ALL IN A DAY'S JOB. IT LOOKS BEAUTIFUL.

EXCELLENT WORK. TIMELY. PROFESSIONAL AND POLITE. CLEANED AREA THOROUGHLY UPON COMPLETION OF WORK. I AM A FAN. I HAVE SINCE REFERRED BROAD RIPPLE TREE SERVICE TO A FRIEND.

THE WOOD WAS DELIVERED THE NEXT DAY AND I WAS PLEASED WITH THE QUALITY.

OVERALL, WE WERE HAPPY WITH THE RESULT OF THE WORK. HOWEVER, IT WAS NOT A COMPLETELY SMOOTH PROCESS. MY HUSBAND HIRED THE SERVICE WHILE I WAS OUT-OF-TOWN. I WAS HOME WHEN THEY CAME TO PERFORM THE WORK. THEY ARRIVED 4 HOURS EARLY UNANNOUNCED. THE COMPANY OWNER WAS EXTREMELY RUDE TO ME. I CALLED MY HUSBAND AND TOLD THE CREW TO HOLD ON. HIS CREW STARTED WORK WITHOUT PERMISSION WHILE I WAS ON THE PHONE. MY HUSBAND TALKED TO HIM AND HE TRANSITIONED HIS ATTITUDE TO NICE. THE CREW DROPPED A BRANCH AND BENT OUR GUTTERING. THEY HAULED OUR WOOD AWAY WHICH WAS SUPPOSED TO BE STACKED. JERRY, THE OWNER, CORRECTED THE SITUATION BY BRINGING WOOD BACK AND DEDUCTED $100 FOR THE GUTTERING. THE $100 DOES NOT COVER THE COST OF THE GUTTERING, BUT CONTRIBUTES TOWARD IT.

EXCELLENT SERVICE, RESPONDED IN A TIMELY MANNER, THE OFFICE STAFF WAS VERY PROFESSIONAL.

THEY CAME AS EXPECTED AND HELPED ME WHEN I REALLY NEEDED IT. I HAVE A CRUSHED STONE DRIVEWAY, SO SEVERAL PILES OF SNOW WERE PILED UP IN THE GRASS, WHICH INCLUDED SOME STONE. THEY CAME BACK AFTER I CALLED (AND THE SNOW MELTED) AND DID AN EXCELLENT JOB OF RAKING THE STONE BACK INTO THE DRIVEWAY.

ONCE I IDENTIFIED MYSELF AS AN ANGIE'S LIST SUBSCRIBER, THEN THEIR SERVICE WAS PROMPT AND PROFESSIONAL.

WE WERE PLEASED WITH THEIR ESTIMATE AND PROPOSAL. MUCH LESS THAN ANOTHER ESTIMATE FROM AN ANGIE'S LIST COMPANY. THE MAN IN CHARGE OF THE OPERATION KEPT US INFORMED OF EVERY ASPECT OF THE JOB, REMOVAL, GRINDING OF ROOT, ETC. AT SOME EARLIER DATE, SOMEONE HAD ADDED A CEMENT CORE TO THE INTERIOR OF THE TREE, WHICH NEITHER WE NOR THE COMPANY REALIZED. THIS PROVED SOMEWHAT COSTLY TO THE COMPANY, IN TERMS OF THEIR SAWS AND EQUIPMENT.

OVERALL, AN EXCELLENT EXPERIENCE. WOULD NOT HESITATE TO HIRE THIS ORGANIZATION AGAIN.

I WAS UNHAPPY WITH THE WAY IN WHICH THEY PRESENTED THE PRICE. THE PRICE WAS BASICALLY WRITTEN ON THE BACK OF A BUSINESS CARD WHEN I WAS EXPECTING A PROFESSIONAL ESTIMATE.

THE SERVICE WAS ON TIME. HOWEVER, THEY ENDED UP DAMAGING A SPRUCE TREE AND SHRUBS. PLUS BROKE THE STONE LAWN CHAIR. I AM HOLDING $75 DEPOSIT FOR THE OWNER TO RETURN AND FIX THE LAWN CHAIR.

HE DOES FINE WORK, BUT WATCH HIS PRICE. I'VE USED THIS COMPANY MANY, MANY TIMES DURING THE LAST 15 YEARS. AFTER THE FIRST JOB THAT HE BID WAY LESS THAN OTHERS, I TRUSTED THAT HE GAVE ME A GOOD PRICE AS A REPEAT CUSTOMER. MAYBE HE HAS A MINIMUM, BUT THIS LAST JOB SEEMED VERY HIGH PRICED. AS THE PATH OF LEAST RESISTANCE, I HAD HIM DO IT. THIS WAS LITERALLY TWO CUTS, 2.5 INCH DIAMETER BRANCHES. THEY LEFT DEAD WOOD ABOVE THE CUTS THEY MADE. CLEANUP WAS GREAT. I ASKED THAT HE CALL BEFORE HE CAME, HE DIDN'T. JUST HAD A WHOLE TREE CUT DOWN IN A VERY RESTRICTED AREA FOR JUST A HUNDRED DOLLARS MORE THAN BRT CHARGED FOR THIS TINY JOB IN MY FRONT WITH NO OBSTRUCTIONS. I KNOW THE ''GET MORE THAN ONE BID'' RULE, BUT THOUGHT AS A REPEAT CUSTOMER HE'D GIVE ME A COMPETITIVE BID. I THINK I WAS WRONG.

THEY CHECKED THE SKYLIGHTS AND OFFERED TO COVER THEM IF IT BECAME NECESSARY. ALL DEBRIS WAS TAKEN AWAY AND THE AREA CLEANED UP. THEY WOULD HAVE REMOVED THE STUMP FOR AN ADDITIONAL CHARGE, BUT I APPRECIATED THAT THEY GAVE ME THE CHANCE TO SAVE SOME $$ AT THIS TIME. TRUNK WAS CUT AT GROUND LEVEL.

VERY PROMPT, LOW KEY AND HELPFUL. PRICE WAS LOWER THAN ANTICIPATED.

ESTIMATOR WAS OUT THE SAME DAY. ORIGNAL PRICE GIVEN TO ME WAS HIGHER THAN SIMILAR TREES THEY HAD DONE IN AUGUST FOR MY NEIGHBOR WHO SHARES THE SAME PINE TREE LINED LANE. AFTER TELLING THEM THE PRICE THEY HAD GIVEN MY NEIGHBOR, THEY LOWERED THE PRICE TO MATCH. I WOULD USE THEM IF THEIR PRICE WAS MORE COMPETITIVE.

OWNER RESPONDED PROMPTLY TO GIVE ME A QUOTE. CREW SHOWED UP ON TIME AND DID THE WORK EXPEDITIOUSLY. CLEANED UP WELL AFTERWARDS.

SERVICE GOOD. TWO OTHER THINGS BOTHERED ME - A COUPLE OF MY PATH LIGHTS WERE EITHER HIT BY DEBRIS AND FELL APART OR THEY TOOK THEM APART. EITHER WAY THEY DIDN'T PUT THEM BACK TOGETHER. THE BIG THING IS THEY LEFT MY FENCE GATE OPEN AND WHEN I LET MY DOGS OUT THEY WERE RUNNING AROUND THE NEIGHBORHOOD FOR A GOOD 30 MINUTES BEFORE I KNEW ABOUT IT. IF MY DOGS WOULD'VE GOTTEN LOST OR BEEN HIT BY A CAR...YOU CAN BET THERE WOULD'VE BEEN SOME POST-SERVICE INQUIRIES/LAW-SUITS FOR THE NEGLIGENCE. ACCIDENTS HAPPEN, BUT A BUSINESS SHOULD LEAVE THE ENVIRONMENT THE WAY IT WAS WHEN THEY ARRIVED WITH REGARDS TO THINGS LIKE THIS.

WE HAD AGREED THAT THEY WERE COMING AT A CERTAIN TIME. THEY WERE HERE BEFORE THEN, WHEN I WASN'T HERE, SO IT WAS DONE BY THE TIME I HAD RETURNED. I HAD ASKED THAT THEY LEAVE FIREWOOD, BUT THEY TOOK IT AWAY INSTEAD. THEY FINALLY CAME AND BROUGHT A FEW PIECES OF FIREWOOD AFTER I COMPLAINED. THE TREE REMOVAL AND REMOVAL OF THE TOP OF A SECOND WENT OK. THEY DID LEAVE SOME DEBRIS THAT I HAD TO CLEAN UP.

THE CREW ARRIVED ON TIME, STARTED WORK PROMPTLY, CLEANED THE AREA VERY WELL. THEY WERE VERY POLITE AND PROFESSIONAL. I HAVE RECOMMENDED THEM TO FAMILY MEMBERS IN NEED OF TREE SERVICE !

THE WORKERS WERE VERY UNPROFESSIONAL (RATHER OBNOXIOUS). I HAVE A LINGERING QUESTION WHETHER OR NOT THE "DISEASED" TREE REALLY HAD TO COME DOWN. THE WAY THE CREW WAS ACTING CONTRIBUTED TO MY SENSE OF DISTRUST.

IT WAS AN OVERALL GOOD EXPERIENCE. I DO QUESTION IF ONE OF THE TREES COULD HAVE BEEN SAVED, BUT EVERY OTHER ASPECT OF THE PROJECT WAS FINE.

VERY GOOD-QUICK RESPONSE ON ESTIMATE AND WORK-CLEAN UP AROUND THE CHIPPER/SHREDDER COULD HAVE BEEN BETTER-HAD TO RE-RAKE SOME AREAS.

I WAS NOT HOME WHILE THE WORK WAS BEING DONE - HOWEVER, UPON MY RETURN, EVERYTHING WAS PERFECT! THEY DID EVERYTHING I ASKED THEM TOO, AND DID AN EXCELLENT JOB CLEANING UP STRAY LIMBS, ETC. THEY WERE FRIENDLY ON THE PHONE AS WELL, AND ANSWERED ALL OF MY QUESTIONS. BROADRIPPLE TREE SERVICE IS NOW GOING TO BE MY GO-TO TREE COMPANY! (IT'S SO NICE TO FIND PROVIDERS WHO ARE TRUE PROFESSIONALS - THANK YOU ANGIE'S LIST AND BROADRIPPLE TREE SERVICE!)

CAME OUT RIGHT AWAY FOR AN ESTIMATE AND DID THE WORK RIGHT AWAY ALSO. I WOULD RECOMMEND THEM TO ANYBODY.