Broad Ripple Appliance

BEFORE COMING TO MY HOME THEY TRIED TO HELP ME DO IT OVER THE PHONE. I APPRECIATE THEIR CONCERN TO SAVE ME MONEY.

THE SERVICE PROVIDER SPENT A LONG TIME MAKING ADJUSTMENTS AND DIAGNOSING THE PROBLEM. UNFORTUNATELY, THE RANGE IS OLD AND PARTS ARE NO LONGER AVAILABLE. THE SERVICE PROVIDER WAS ON-TIME, PROFESSIONAL, AND HELPFUL. I WILL USE THIS COMPANY AGAIN.

I APPRECIATED HIS HONESTY AND NOT CHARGING ME FOR JUST DETERMINING THAT THE TV WAS NOT REPAIRABLE.

THEY NEGLECTED TO TELL ME ABOUT THE $40 TRIP CHARGE, AND THEY ARE ONLY 8 BLOCKS AWAY. THEY REPLACED THE BELT, BUT I FELT THAT THE CHARGE WAS TOO MUCH FOR SUCH A SIMPLE JOB. I HAD ALSO ASKED THEM THE PRICE AND WHEN THEY QUOTED IT, THEY SAID NOTHING ABOUT THE TRIP CHARGE.

SERVICE WAS GREAT. HAD TO WAIT 2 WEEKS TO HAVE REPAIR PERFORMED DUE TO LARGE BACKLOG IN CUSTOMERS. WORTH THE WAIT.

EVEN THOUGH THEY GAVE ME A MEETING TIME OF 12:00 - 2:00, I CALLED THE DAY OF THE REPAIR AND WAS ABLE TO PIN THEM DOWN TO AN EXACT TIME.

THEY DO NOT COME TO THE SOUTH SIDE OF TOWN. THEY WERE VERY NICE AND WOULD SERVICE OUR TV IF WE BROUGHT IT IN.

WE THOUGHT IT WAS ONLY ONE PROBLEM BUT IT WAS SEVERAL. THEY WERE VERY PROFESSIONAL, TOLD US UP FRONT WHAT THE COST WOULD BE. SO FAR EVERYTHING IS WORKING GREAT. THEIR PRICING WAS FAIR FOR WHAT THEY HAD TO DO. I WAS VERY COMFORTABLE WITH THAT. THE TV TECHNICIAN WAS EXCELLENT. WE ARE VERY PLEASED!

THEY HAD THE PART WE NEEDED, BUT IT WASN'T THE RIGHT TIME TO INSTALL

CALLED BEFORE THEY CAME. THIS SERVICEMANS NAME IS BRENDON, AND HE WAS VERY HONEST. HE COULD HAVE CHARGED MUCH MORE, AND SHOWED ME THE PANEL THAT NEEDED REPLACING, AND HE LEFT IT FOR US! ANOTHER CO. WANTED $100 FOR HOUSECALL, NOT INCLUDING THE REPAIR.

THEY WERE VERY HONEST ABOUT DIAGNOSING AND REPAIRING THE TV SET. I ALSO APPRECIATED THAT THEY DID IN HOME REPAIR. COST INCLUDED TRIP CHARGE.

THEY DID THE JOB WHEN ANOTHER COMPANY COULD NOT DO IT.

HE DIDNT TRY TO RIP ME OFF. HE CHARGED ME A NOMINAL FEE.

HE COMMENTED THAT HED NEVER SEEN A JENN-AIR FRIDGE BEFORE WHICH MADE ME NERVOUS. I DIDNT THINK HE KNEW ENOUGH ABOUT THE APPLIANCE TO MAKE THE REPAIR.

THE TECHNICIAN WAS SUPPOSED TO ARRIVE AT 8:30 AND DID NOT SHOW UP UNTIL 10. HE SAID THAT I NEEDED A NEW THERMOSTAT FOR THE ICE MAKER, BUT HE DID NOT HAVE THIS PART AND WOULD HAVE TO CHECK ON THE PRICE AND CALL BACK. HE DID NOT CALL BACK. SO I HIRED ANOTHER COMPANY TO COME OUT, AND THEY JUST SAID I HAD A FROZEN LINE. BROAD RIPPLE ENDED UP CALLING BACK, SAYING THEY HAD THE PART IN AND HOW MUCH IT WAS, BUT I HADNT HEARD FROM THEM AND NEVER TOLD THEM TO GO AHEAD AND ORDER IT. THEY BECAME VERY RUDE. I WILL NOT USE THEM AGAIN.

THEY DO VERY GOOD WORK. I WAS PLEASED WITH THEIR RESPONSE TIME.

I CALLED THE MANUFACTURER FOR MY VCR AND THEY SAID I COULD PURCHASE A PART THROUGH THIS COMPANY. I CALLED AND WENT TO THE COMPANY AND THEY WOULD NOT SELL THE PART TO ME.

COMPANY GAVE ESTIMATE AS TO HOW LONG REPAIR WOULD LAST AND THEN ADVISED THAT IT WOULD NOT BE COST EFFECTIVE TO REPAIR AGAIN.

THE REPAIR MAN WAS VERY POLITE AND PROFESSIONAL, HE MADE TWO TRIPS, THE FIRST TO ANALYZE THE PART AND THE SECOND TO INSTALL IT. HE CALLED ME THE SECOND DAY AFTER THAT AND CAME TO INSTALL THE PART. IT IS WORKING VERY WELL AND I AM VERY PLEASED WITH THEIR SERVICE. I LIKE THE FACT THAT I GOT A REAL PERSON ON THE PHONE WHEN I CALLED THEM ABOUT THE PROBLEM THE FIRST TIME! GREAT EXPERIENCE!

WHILE THE PERSONNEL WHO ANSWER THE PHONE ARE NOT ALWAYS HELPFUL, THE SERVICE REP IS EXTREMELY KNOWLEDGEABLE AND VERY SERVICE ORIENTED.

I WAS VERY PLEASED WITH THEIR PROMPT RESPONSE TO MY REQUEST AND THE ACCURATE DIAGNOSIS OF THE PROBLEM WHICH WAS IMMEDIATELY CORRECTED. I WAS HAPPY TO LEARN THAT I DID NOT NEED TO PURCHASE A NEW TELEVISION SET. I WOULD HAPPILY RECOMMEND BROAD RIPPLE APPLIANCES FOR TELEVISION REPAIR!

THEY WERE AWESOME. VERY HELPFUL AND PROFESSIONAL. THEY WENT ABOVE AND BEYOND THE CALL OF DUTY.

I WILL USE BROAD RIPPLE APPLIANCE THE NEXT TIME I HAVE ANY TROUBLE.

WE COULD NOT HAVE HAD BETTER SERVICE.

IT TOOK HIM LESS THAN AN HOUR TO COME OUT AND FIX EVERYTHING! THE PRICE WAS EXCELLENT AND THEY WERE VERY RESPONSIVE. GREAT SERVICE AND EXPLAINED EVERYTHING THOROUGHLY. I WAS VERY IMPRESSED.