Broad Ripple Appliance

VERY NICE AND PROVIDED SAME DAY SERVICE.

THE LEAK ENDED UP BEING IN THE DRAIN LINE AND WAS CAUSED BY ANOTHER COMPANY INCORRECTLY INSTALLING A NEW A/C. HOWEVER, THE SERVICE TECHNICIAN FROM BROAD RIPPLE APPLIANCE DID A VERY THOROUGH CHECK OF MY WASHING MACHINE AND TALKED ME THROUGH THE POTENTIAL SOURCES OF THE LEAK ONCE IT WAS APPARENT THAT THE MACHINE ITSELF WAS NOT THE SOURCE. I WOULD DEFINITELY CALL THEM AGAIN FOR APPLIANCE REPAIR.

THE REPAIRMAN WAS VERY LATE BUT CALLED TWO TIMES TO CONFIRM THAT I STILL WANTED HIM TO KEEP THE APPOINTMENT.

I FELT VERY CONFIDENT ABOUT THE PURCHASE BECAUSE THE COMPANY SEEMED SO SURE OF THE QUALITY OF THEIR PRODUCT.

A NEW CABLE BOX WAS WHAT WE NEEDED.

HE TOLD ME THE PROBLEM THAT I HAD WOULD COST MORE TO FIX THAN IT WOULD TO BUY A NEW ONE. I APPRECIATED HIS HONESTY. THEY SHOW UP ON TIME AND THAT'S A BIG DEAL!

THEY WERE PUNCTUAL AND FAIR IN PRICING.

THEY CAME ON A SATURDAY MORNING, WORKING US IN. THEY CLEANED THE CONDENSER COOLING FAN BUT WARNED THAT IT REALLY NEEDED TO BE REPLACED AND GAVE AN APPROXIMATE PRICE. THEY CALLED LATER THAT DAY TO SAY THEY COULD GET US ANOTHER FAN BY MONDAY AND GAVE THE COST. THEY CAME ON MONDAY AND INSTALLED IT WHICH WAS A GOOD THING SINCE THE FAN DID INDEED LOSE EFFICIENCY. THEY WERE UP FRONT ON ALL PRICING AND DID THE WORK QUICKLY, CLEANLY, AND PROFESSIONALLY. WE APPRECIATED THEIR EFFORTS.

I HAD A REAL PROBLEM WITH THE SCHEDULER. I CALLED ON A TUESDAY AND SCHEDULED ME THAT SAME MORNING. CALLED ME BACK SAID SHE HAD MADE A MISTAKE SHE WAS LOOKING AT THE WRONG DAY. I MADE AN APPOINTMENT FOR 4:00, AND THEY CALLED ME TO LET ME KNOW THEY WERE COMING AT 10:00 AND I EXPLAINED THAT I WAS SCHEDULED FOR 4:00 APPOINTMENT. NOT EVEN AN APOLOGY UNTIL I MADE A STINK ABOUT IT. I WOULD SUGGEST YOU DOUBLE CHECK TO MAKE SURE YOU HAVE THE CORRECT SCHEDULE DATE. THE REPAIRMAN WAS VERY NICE AND THE WORK WAS FINE, AND I WOULD USE THEM AGAIN. REPAIR ONLY TOOK 15 MINUTES.

THE GRANDKIDS REALLY NEEDED TO PLAY THEIR PLAY STATION 2. HE WAS REALLY GREAT, INFORMED ME WHICH TV'S TO BUY, AND WHERE TO GET THEM.

I WAS TOLD THAT THEY DIDN'T HAVE A TECHNICIAN THAT COULD WORK ON MY DRYER.

THEY TOLD ME OVER THE PHONE THAT THE WARMNESS ON THE OUTSIDE OF THE REFRIGERATOR IS A NORMAL THING. THEY COULD HAVE CHARGED ME A SERVICE CALL, BUT THEY DIDN'T.

THEY WERE ALL NICE IN THE SHOP. THERE IS A COST FOR THE ESTIMATE, BUT IT IS TAKEN FROM YOUR TOTAL COST. THEY WENT OUT OF THEIR WAY TO EXPLAIN THINGS TO ME AND TO HELP ME WITH THE PROBLEM. THEY SAID THEY "CLEANED" THE TV, WHICH I DIDN'T ASK FOR, SO I DON'T KNOW IF I PAID EXTRA FOR SOMETHING THAT I DIDN'T REQUEST. I DID NOT THINK TO ASK UNTIL AFTER GETTING HOME WITH ALL MY PAPERWORK. I ASKED FOR JUST REPAIR, NOTHING ADDITIONAL. BRENDAN WAS ESPECIALLY HELPFUL IN THE SHOP. HE MADE ARRANGEMENTS TO MEET ME THERE AT A CERTAIN TIME TO MAKE SURE THAT WE WORKED OUT A PROBLEM WITH WIRING AND USE OF HEADPHONES. I APPRECIATED HIS PERSONAL ATTENTION. I WOULD USE THEIR SERVICE AGAIN, BUT I WOULD BE MORE SPECIFIC ABOUT WHAT I WAS PAYING FOR AND WHAT WAS REQUIRED FOR THE REPAIR. I HAVEN'T HAD TV REPAIR IN A LONG TIME AND DIDN'T KNOW WHAT TO EXPECT. MY 'B' PRICE RATING IS BASED ON THE CLEANING ISSUE AND MY REQUEST FOR REPAIR.

THE REPAIRMAN WAS SO NICE. WE WOULD DEFINITELY HIRE THEM AGAIN.

BRENDON WAS RIGHT ON TIME, PROFESSIONAL AND VERY WELL INFORMED. HE TOOK EXTRA EFFORT TO HELP FIX THE PROBLEMS WITH MY 3 TV'S AND TAUGHT ME SOME ASPECTS OF HOW TV'S WORK THAT I HAD NEVER PAID ATTENTION TO IN THE PAST; THESE TIPS WILL HELP ME BE A BETTER CONSUMER.

THEY WERE VERY PROMPT AND CALLED 5 MINUTES BEFORE THEY CAME.

THEY WERE VERY PROMPT AND THEY WERE NICE PEOPLE TO DEAL WITH. I WOULD CALL THEM AGAIN.

THE REPAIRMAN WAS VERY COMPETENT, PUNCTUAL, NEAT AND PROMPT. I REALLY APPRECIATED HIS WORK. ALL WAS REPAIRED IN APPROXIMATELY ONE HOUR.

THEY CAME OUT TO REPAIR MY DRYER. AFTER CHECKING IT, THEY STATED IT WOULD BE ABOUT THE SAME PRICE TO REPLACE THE MOTOR, AS IT WAS TO BUY A NEW DRYER. SO I BOUGHT A NEW DRYER, THEY INSTALLED IT, AND THEY HAULED OFF THE OLD ONE. ALL FOR THE PRICE OF THE NEW ONE.

COME TO FIND OUT IT WAS JUST CONDENSATION BUILDING UP AND NO REPAIR WAS NEEDED. EVERYTHING WAS FINE. PRICE WAS FINE AND THAT SAME DAY. COST WAS FOR THE SERVICE CALL.

THE COMPANY WAS VERY THOROUGH ON HOW THEY CORRECTED THE PROBLEM. REPAIRMAN CAME OUT FIRST AND PAID A SERVICE FEE OF $39 (ANOTHER WANTED $79). IN INSPECTING FURTHER THEY FOUND IT WOULD TAKE LONGER TO REPAIR AND COST MORE. PICKED UP THE FRIDGE, TOOK IT TO THE SHOP AND KEPT IT FOR SEVERAL DAYS. BROUGHT IT BACK, PUT IT IN ITS CORRECT PLACE. ALL IS WORKING WELL.

THEY MADE THREE VISITS TO TRY AND DO REPAIRS. LABOR CHARGE SEEMED HIGH FOR WHAT WAS DONE. I AM NOT REALLY SURE IF I WOULD USE THEM AGAIN, I HADN'T QUESTIONED IT BEFORE THIS.

THEY CAME RIGHT AWAY. I CALLED THAT MORNING AND THEY CAME WITHIN 2 HOURS. HE DIDN'T HAVE THE PART ON THE TRUCK AND INSTEAD OF COMING ANOTHER DAY HE WENT RIGHT AWAY AND GOT THE PART AND PUT IT IN. HE WAS VERY PERSONABLE. HE WAS VERY PROFESSIONAL AND CALLED BEFORE HE CAME. HE DIAGNOSED THE PROBLEM RIGHT AWAY. I HAVE USED THEM IN THE PAST AND I WAS VERY PLEASED. THE COST IS ONLY FOR THE TRIP CHARGE.

I SPOKE TO SOMEONE, WAS ON HOLD FOR A WHILE, GAVE MY NAME AND # BUT NO ONE CALLED ME BACK. I HAD IT REPAIRED ELSEWHERE.

PROVIDED SOLID SERVICE. WOULD RECOMMEND AND USE COMPANY AGAIN.