Broad Ripple Appliance

THEY PUT OUT A LOT OF EFFORT ON THIS JOB.

I CALLED AND LEFT A VOICEMAIL OVER THE WEEKEND. EXPLAINED THE PROBLEM THAT I WAS HAVING. I LEFT 3 PHONE NUMBERS: HOME, WORK AND CELL. I NEVER RECEIVED A CALL BACK.

I FELT VERY COMFORTABLE WITH THE WORK THAT NEEDED TO BE DONE. BRENDAN IS A JEWEL.

I MADE THE CALL ON A FRIDAY, BRENDON WAS THERE ON MONDAY, AND MY TWO TELEVISIONS WERE FIXED IN NO TIME. WORK WAS QUICK AND EFFICIENT.

FIRST CALL I MADE FOR A SERVICE ASSESSMENT WOULD NOT EVEN COME OUT DUE TO AGE OF TV. LADY AT BROAD RIPPLE APPLIANCES LISTENED TO MY SITUATION, AND PUT BRENDAN PHILLIPS ON THE PHONE. AS A TECHNICIAN WORKING ON MANY SETS HE ASKED SEVERAL PERTINENT QUESTIONS AND MADE A SOLID DIAGNOSIS BY PHONE. SET HAD BEEN GRADUALLY LOSING PICTURE FROM THE RIGHT SIDE OF THE SCREEN AND FINALLY WAS COMPLETELY LOSING PICTURE AND SOUND FOR A FEW SECONDS, THEN WOULD RETURN FOR A SHORT TIME AND THEN GO BLACK AGAIN. TECHNICIAN BRENDAN PHILLIPS ARRIVED ON TIME. IS VERY PERSONABLE AND HELPS PUT CUSTOMER AT EASE. WORKED DILIGENTLY ON THE SET FOR APPROXIMATELY 1 HOUR. HE AGREED THAT DUE TO ITS AGE IT WILL NOT LAST MANY MORE YEARS, BUT HE REDID SOME SOLDER CONNECTIONS WHICH HAD LOOSENED DUE TO AGE, ADJUSTED THE DARKNESS/CONTRAST, AND ADJUSTED THE COLOR A BIT. THE SET WORKS VERY WELL NOW; AND HOPEFULLY WILL NOW PERFORM FOR ANOTHER FEW YEARS BEFORE REPLACEMENT.

BRANDON WAS GREAT. KNEW JUST WHAT THE PROBLEM WAS. GAVE US A HIGH TO LOW ESTIMATE AND THE JOB ACTUALLY CAME IN UNDER. REALLY KNEW WHAT HE WAS TALKING ABOUT.

BRANDON PHILLIPS ARRIVED ON TIME, OPENED THE TV AND DIAGNOSED THE PROBLEM AS A DIFFICULTY ON THE MAIN CIRCUIT BOARD. HE SAID THAT THE TV MANUFACTURER RECOMMENDS REPLACING THE BOARD AT ABOUT $700 PLUS LABOR. BRANDON SAID IT ACTED LIKE THERE WERE SOME LOOSE CONNECTIONS AND THAT HE COULD TRY TO REPAIR THE BOARD AND AVOID PURCHASING A NEW ONE. HE WAS ABLE TO REPAIR IT AND ALSO CLEANED ALL THE LENSES. THE TV IS NOW AS GOOD AS NEW AND THE PICTURE IS MUCH BRIGHTER AND CLEARER. WITHOUT QUESTION, I WILL ALWAYS CALL BROADRIPPLE FOR SIMILAR REPAIRS. I REALLY APPRECIATE REPAIRING RATHER THAN REPLACING!

THE FOLKS A BROAD RIPPLE WERE NICE, HELPFUL & KNOWLEDGEABLE. I WOULD DEFINITELY USE THEM AGAIN IF NEEDED.

I HIGHLY RECOMMEND THEM. THEY REALLY CARE.

WE TOOK THE VCR IN. THEY CALLED PROMPLY TO TELL US HOW MUCH IT WOULD COST.

BROAD RIPPLE APPLIANCE ALWAYS DOES A GREAT JOB. I WAS HESITANT TO EVEN TAKE THE TV IN BECAUSE IT SEEMS LIKE ANY MORE TV'S ARE ''DISPOSABLE''. WAS VERY PLEASED TO FIND OUT THAT IT COULD BE FIXED FOR $100 WHICH IS MUCH LESS THAN IT WOULD COST TO REPLACE THE TV.

THEY CAME OUT THE SAME DAY AND WERE VERY PROFESSIONAL. I WOULD CALL THEM BACK.

BRENDEN WAS PUNCTUAL, KNOWLEDGEABLE, AND VERY HELPFUL IN ENABLING ME TO MAKE A DECISION AS TO WHETHER TO FIX THE TV OR NOT. KEPT ME INFORMED AS TO PART AVAILABILITY AND WHEN IT WOULD COME. ADDITIONALLY TOLD ME HOW TO GET A PROBLEM FIXED WITH ONE OF MY CHANNELS FROM COMCAST!!! WOULD HIGHLY RECOMMEND THIS COMPANY.

EXCELLENT EXPERIENCE. WASHER HAD BEEN DAMAGED DUE TO OVERLOAD (BY TEENAGER). ON INITIAL VISIT ($39.95) SERVICEMAN ADVISED ME THAT BELT WAS BROKEN, BUT COULDN'T BE SURE ABOUT OTHER PROBLEMS UNTIL BELT WAS REPLACED. I AUTHORIZED BELT REPAIR (ABOUT $80 PARTS AND LABOR). ON HIS RETURN REPAIRMAN IMMEDIATELY DETERMINED THAT MORE WAS DAMAGED THAN JUST THE ORIGINAL BELT. MUCH TO MY SURPRISE AND DELIGHT, REPAIRMAN DID NOT CHARGE FOR SECOND VISIT AND TOOK BELT BACK WITH HIM! WITH THIS KIND OF CONSIDERATION, WILL DEFINITELY USE THIS COMPANY AGAIN.

HAD TO COME OUT TWICE BECAUSE THE PROBLEM ''LOOKED'' FIXED AFTER A RESET. BUT, IN FACT, REQUIRED REPLACEMENT OF THE SYSTEM. HOWEVER, I'M NOT SURE THAT THIS WAS SOMETHING THEY COULD OR SHOULD HAVE CAUGHT BEFORE LEAVING THE FIRST TIME, AND THEY SUBTRACTED THE ORIGINAL FEE FROM THE TOTAL BILL. THEY WERE ALWAYS FRIENDLY AND RESPONSIVE TO MY REQUESTS.

WE WERE TOLD THERE WAS A $20 DEPOSIT TO BE APPLIED TO THE REPAIR CHARGE. THE TELEVISION WORKED WHEN THEY WORKED ON IT. IT TOOK 2 WEEKS FOR THEM TO TELL US IT WASN'T BROKEN ANYMORE. WHEN WE PICKED IT UP, THERE WAS AN ADDITIONAL $9.95 FEE! WE WERE SURPRISED. NO ONE MENTIONED A $29.95 MINIMUM CHARGE. THEY WERE COURTEOUS BUT SLOW.

I WAS THRILLED THAT THE REPAIR PERSON SHOWED UP AN HOUR EARLIER THAN THE ESTIMATED TIME GIVEN, CALLED BEFORE ARRIVING, WAS POLITE AND FRIENDLY, AND REPAIRED THE DRYER QUICKLY. THIS WAS MY FIRST EXPERIENCE WITH THIS COMPANY, AND I'LL BE SURE TO USE THEM AGAIN.

THEY TOLD ME IT WOULD TAKE APPROXIMATELY 2 WEEKS BEFORE THEY COULD EVALUATE IT. IT TOOK THEM 3 WEEKS TO GET BACK TO ME, BUT I'M OKAY WITH THAT BECAUSE I HAVE OTHER UNITS THAT CAN PLAY A CD. I WAS TOLD THE STEREO WAS VERY DIRTY ON THE INSIDE, AND THAT PROBABLY WAS THE MAIN PROBLEM. THEY THOROUGHLY CLEANED THE INSIDE OF THE UNIT. THEY ALSO TOLD ME THE UNIT IS 11 YEARS OLD (THAT IS CORRECT), AND THAT SHOULD THE CLEANING NOT RESOLVE THE CD SKIPPING PROBLEM, PARTS WOULD BE DIFFICULT TO FIND. I APPRECIATED THEIR HONESTY AND THEIR EFFORTS TO FIX THIS PROBLEM AS INEXPENSIVELY AS POSSIBLE. I WILL CERTAINLY USE THEM AGAIN. I'M VERY HAPPY WITH MY FIRST EXPERIENCE WITH THEM. THEY TRIED TO RESOLVE MY ISSUE AS INEXPENSIVELY AS POSSIBLE, WHICH I VERY MUCH APPRECIATE.

THE TECHNICIAN, BRENDAN PHILLIPS, WAS VERY KNOWLEDGEABLE ABOUT OUR TV. EVEN THOUGH HE HAD BROUGHT THE USUAL PARTS REQUIRED FOR THE PROBLEM WE WERE HAVING, OUR SET REQUIRED DIFFERENT ONES. HE HAD TO ORDER THEM. IT TOOK A LONG TIME TO RECEIVE THEM, BUT HE KEPT US UPDATED AS TO THE STATUS.

SERVICEMAN CALLED AHEAD OF TIME TO DETERMINE MODEL # OF APPLIANCE AND UNDERSTAND THE PROBLEM TO ENSURE HE WAS BRINGING THE PROPER PARTS THAT MAY HAVE BEEN NEEDED FOR THE REPAIR. ON-TIME SERVICE CALL AND QUICK REPAIR.

THE WILLINGNESS OF THE TECHNICIAN TO ADDRESS SOME PROBLEMS, UNRELATED TO THE PRIMARY ISSUE WITH THE SET, WAS APPRECIATED.

WE THOUGHT WE HAD A LEAK, BUT WE DIDN'T. THEY WERE REALLY NICE, THEY WERE FAST AND PROMPT. I WOULD USE THEM AGAIN. THEY WERE HONEST. DIDN'T TRY TO CHARGE US FOR SOMETHING THAT WASN'T BROKEN.

THE CHARGE WAS A BIT MORE THAN WHAT I WAS EXPECTING, DUE TO THE TRIP CHARGES.

I HAD A DRYER THAT WAS MAKING NOISE AND IT TOOK 3 VISITS TO FIX IT. THE FIRST TIME, IT NEEDED A PART THAT WAS IN STOCK BUT THEY COULDN'T COME BACK THAT DAY. SECOND VISIT TO REPAIR THE PROBLEM HAD NO IMPACT ON THE ACTUAL PROBLEM. DIAGNOSIS WAS VERY QUICK, AND DID NOT APPARENTLY TEST THE RESULT. THEY DID COME BACK AND FIX THE PROBLEM ON THE 3RD VISIT AT NO EXTRA CHARGE. NOT A GREAT EXPERIENCE, BUT WOULD CONSIDER TRYING THEM AGAIN IN THE FUTURE SINCE THEY TOOK CARE OF THE PROBLEM EVENTUALLY.

THEY WERE ON TIME, AND WENT OUT OF THEIR WAY TO MAKE US HAPPY.