Broad Ripple Appliance

WONDERFUL! BRANDON WAS VERY HELPFUL, POLITE, AND PROFESSIONAL. AFTER COMPLETING THE NECESSARY REPAIRS (WHICH REQUIRED A TRIP BACK TO THE STORE AT NO ADDITIONAL CHARGE) HE HELP ME SET UP THE CABLE BOX THAT HAD BEEN INSTALLED BY THE CABLE COMPANY INCORRECTLY.

DENNIS ARRIVED SHORTLY AFTER THE APPOINTED TIME. VERY CORDIAL, KNEW IMMEDIATELY WHAT THE PROBLEM WAS. HAD THE PART ON HIS TRUCK AND WAS FIXED WITHIN 15 MINUTES. TOOK THE TIME TO EXPLAIN AND SHOW ME THE PROBLEM.

FROM THE TIME I CALLED, I FELT AS IF I WAS TALKING TO A FRIEND, RATHER THAN A BUSINESS. THE WOMAN (NAME UNKNOWN) WHO ANSWERED THE PHONE WAS SO FRIENDLY! SHE MADE ME FEEL LIKE I WAS HER ONLY CUSTOMER. WHEN I TALKED TO THE OWNER, HE LISTENED TO WHAT I NEEDED, AND NEVER TRIED TO SELL ME ANYTHING OTHER THAN WHAT I REQUESTED. HE DELIVERED IT THE SAME DAY. TOO BAD I WASN'T AN ANGIE'S LIST MEMBER WHEN WE MOVED INTO OUR HOME 2 YEARS AGO, AS I WOULD HAVE SAVED A FORTUNE ON APPLIANCES IF I WOULD HAVE KNOWN ABOUT BROAD RIPPLE APPLIANCE.

THIS HAPPENED ON A SUNDAY. I CALLED THEM MONDAY, AND THEY WERE ABLE TO COME OUT THE SAME DAY. THEY DID THE JOB IN ABOUT 10 MINUTES. THE PRICE SEEMED HIGH FOR SUCH A QUICK JOB, BUT PROBABLY NOT MUCH DIFFERENT FROM WHAT OTHER PLACES WOULD CHARGE.

REPAIRMAN CAME THE NEXT DAY. PUNCTUAL, FRIENDLY, EXPLAINED THE REPAIR CLEARLY BEFORE PERFORMING THE WORK.

THEY RESPONDED QUICKLY AND TOLD ME UP FRONT THE TRAVEL FEE AND THE DIAGNOSIS FEE AND ESTIMATED REPAIR COST. BRENDON ARRIVED ON TIME AND WORKED AN HOUR OR SO IN MY HOME BUT NEEDED TO TAKE THE TV BACK TO HIS SHOP AS THE PROBLEM WAS NOT SIMPLE. HE WAS ABLE TO TAKE THE TV BACK THAT DAY, EVEN THOUGH IT REQUIRED CALLING ASSISTANT TO COME AND HELP LIFT IT INTO HIS TRUCK. THERE WAS NO EXTRA CHARGE FOR THIS. BRENDON CALLED THE NEXT DAY AND ADVISED THE TV PROGRAM HAD BEEN SERIOUSLY ALTERED DUE TO THE POWER SURGE. HE HAD TO RESET EVERY PROGRAM SETTING. HE RETURNED THE TV THE FOLLOWING DAY AND CHARGED THE ORIGINALLY QUOTED AMOUNT. GREAT SERVICE, GREAT GUY. RECOMMEND HIGHLY.

THE FOLKS FROM BROAD RIPPLE APPLIANCE WERE HERE WHEN THEY SAID THEY WOULD BE. THEY WERE COURTEOUS AND EXPLAINED WHAT THEY WERE DOING AND GAVE US OUR OPTIONS. A VERY SATISFACTORY EXPERIENCE WITH THEM.

THEY DID FIX IT TO OUR SATISFACTION BUT WE FELT THE PRICE WAS A BIT HIGH.

I AM SO APPRECIATIVE TO HIM AND THE SERVICE HE PROVIDED. WOULD RECOMMEND.

THEY FOLLOWED UP PROMPTLY. THEIR FIRST ATTEMPT SEEMED TO REPAIR THE PROBLEM, BUT WE STARTED HAVING THE PROBLEM AGAIN. BROAD RIPPLE APPLIANCE CAME BACK ON THE SAME DAY AND FIXED THE PROBLEM.

VERY GOOD EXPERIENCE. YOU JUST DON'T FIND COMPANIES LIKE THIS OFTEN ANYMORE. WHEN THEY FOUND OUT WHAT WAS WRONG WITH OUR TV, THEY CALLED AND GAVE US OPTIONS. UNFORTUNATELY, OUR TV WAS NOT WORTH FIXING, BUT WILL DEFINITELY USE THEM AGAIN.

EVERYONE AT THIS BUSINESS WAS VERY POLITE AND HELPFUL. THE WORK WAS COMPLETED CORRECTLY, VERY QUICKLY, AND FOR A REASONABLE PRICE.

THEY WERE ON TIME AND VERY PROFESSIONAL.

WE HAVE AN ATTIC ANTENNA AND NO CABLE OR SATELLITE. BROAD RIPPLE AND I CAME TO THE CONCLUSION THAT THE SHORT CABLE TO THE TV FROM THE WALL PLUG WAS FAULTY WHEN BENT EVEN THOUGH IT SEEMED OK WHEN THEY TESTED IT. SINCE REINSTALLATION, ALL IS OK, BUT I INTEND TO REPLACE THE CABLE PIECE.

THE SERVICEMAN WAS VERY POLITE AND EASY TO DEAL WITH. WHEN HE INDICATED THAT NO COMPRESSOR PART WAS AVAILABLE, I ASKED HIM FOR SUGGESTIONS. HE WAS VERY HELPFUL AND LET ME KNOW THAT THEY HAD TWO USED REFURBISHED R12 UNITS AVAILABLE FOR SALE.

THIS WAS AN EXCELLENT EXPERIENCE. THE SERVICE MAN WAS SO NICE. HE NOT ONLY FIXED MY TV, BUT PUT A SHELF ON TOP OF THE TV FOR THE DVD, THAT MY SON SAID COULD NOT BE DONE. HE TAUGHT ME A GREAT DEAL ABOUT THE TV. IT WAS QUITE AN EDUCATION. HE ALSO TOLD ME TO CALL COMCAST FOR A FREE CHECK ON THE POOR SIGNAL THAT I WAS GETTING. ALL WENT WELL AND MY TV IS LIKE NEW AGAIN.

THE EXPERIENCE WAS GOOD. THE REPRESENTATIVE ARRIVED IN A TIMELY FASHION AND WAS VERY PROFESSIONAL. HE CHECKED OUT THE MACHINE AND OFFERED SOME POSSIBILITIES FOR CORRECTING THE PROBLEM - BUT BASICALLY, THE MACHINE IS A GOOD ONE AND SEEMS TO BE IN GOOD SHAPE. WE HAVE TAKEN ACTION ON SOME OF HIS SUGGESTIONS.

BRENDAN WAS EXTREMELY HELPFUL IN GETTING MY TELEVISION REPAIRED. IT HAD AN INTERMITTENT SOFTWARE PROBLEM AND HE WORKED WITH MITSUBISHI SERVICE REPS OVER THE PHONE TO FIGURE OUT WHAT WAS WRONG, OFFERED SEVERAL SUGGESTIONS TO TRY AHEAD OF COMING OUT. HE ENDED UP HAVING TO TAKE THE TV TO HIS SHOP TO REPLACE PARTS. HE WAS VERY PROMPT AND FLEXIBLE IN WORKING AROUND OUR SCHEDULE TO PICK UP AND RETURN THE TV. I WOULD DEFINITELY USE THEM AGAIN.

THEY WERE EXTREMELY NICE. WHEN I CALLED IN, THE RECEPTIONIST TOLD ME TO MAKE SURE THE WARRANTY WOULD NOT COVER IT, BEFORE THEY SENT SOMEONE OUT. I THOUGHT THIS WAS VERY NICE OF THEM.

BRENDON SAID THE TV WAS SLOWLY DYING, ESPECIALLY THE TUNER, BUT COULD LAST A WHILE LONGER IF IT WERE TUNED THROUGH THE DIGITAL CABLE RECEIVER. HE CHANGED THAT PROCESS, AND SO FAR IT IS PERFORMING JUST FINE. (JUST NOT LIKE A VERY EXPENSIVE NEW TV!) YOU GET WHAT YOU PAY FOR, AND WE PAID FOR BRENDAN'S EXPERTISE. THAT IS NOT EASY TO ACQUIRE, AND WITH THE CURRENT ADVANCES IN ELECTRONICS, EXPERT ADVICE IS JUST WHAT WE NEEDED! IT CAN'T BE EASY TO STAY CURRENT ON ALL THE TVS OUT THERE.

THE COMPANY WAS VERY FRIENDLY BEGINNING WITH MY INITIAL PHONE CALL. THEY SENT A REPAIRMAN OUT THE VERY NEXT MORNING. HE WAS VERY HELPFUL, AND WONDERFULLY INFORMATIVE. HE WAS VERY PUNCTUAL, AND CALLED BEFORE ARRIVING. HE WAS ABLE TO ORDER PARTS FOR THE REPAIR, AND HE INSTALLED THEM WITHIN 5 DAYS, (INCLUDING A WEEKEND). ALL OF THE EMPLOYEES WHOM I HAD CONTACT WITH WERE VERY PROFESSIONAL....A BREATH OF FRESH AIR!

ON TIME. VERY PROFESSIONAL, POLITE, COURTEOUS. PLEASANT AND KNOWLEDGEABLE PERSON. PRICE WAS REASONABLE AND EXACTLY AS QUOTED ON THE PHONE. HIGHEST RECOMMENDATIONS!

SCHEDULING, ARRIVAL, AND PERFORMANCE OF REPAIRMAN WAS ALL VERY WELL DONE. I WAS QUITE PLEASED WITH THE EXPERIENCE.

HE DID A GREAT JOB, AT A GOOD PRICE.

HE DID EVERYTHING I ASKED HIM TO DO.