Broad Ripple Appliance

This was very different from the big companies (I called everywhere). They wanted to charge approx. 70 for delivery & installation. BR Appliance did a great job. They called ahead of time and arrived a little earlier than they said.

I WAS SO IMPRESSED WITH BILL KREIR. HE DIDN'T HAVE A BLACK REFRIDGERATOR. HE SAID IT WOULD BE CHEAPER TO BUY THAN FIX AND I APPRECIATED HIS HONESTY. MINE STARTED WORKING SO I DIDN'T NEED TO BUY ONE.

TV was fixed in 2 days, and works great now! Price was very reasonable!

IT WAS 3 DAYS BEFORE CHRISTMAS. I WAS HAVING 17 PEOPLE OVER FOR THE HOLIDAY. THE TECHNICIAN, FRANK, WAS WONDERFUL. HE WAS ABLE TO GET IT WORKING EVEN THOUGH HE DIDN'T HAVE THE PART AT THE TIME. WHEN HE CAME BACK TO COMPLETE THE JOB, MY MICROWAVE HAD GONE OUT. HE WENT OUT AND GOT THE PART AND FIXED THAT TOO. HE ALSO HELPED ME WITH A "WORD JUMBLE" I WAS WORKING ON!!!!

The experience was very positive. They helped me troubleshoot the problem and gave me options on repair vs. buying new. They said they had a scratch and dent model at a reduced price and could install it the next morning since we were having visitors in for a meeting the next day. They did a great job getting it installed in time for the weekend.

They where very friendly and helpful over the phone when describing the problem. Said we could just bring in the back unit instead of the whole TV. They had it repaired within the week. I would use them again and recommend them to others.

The man I spoke with told me they did not currently have anyone to do in home service, and was quite upfront about the fees I would be charged if they had to do a pick-up and delivery. Although I did not use their services, I appreciated his honesty.

Very fast initial service. Price was a little high, but we needed the microwave back ASAP. Repairman estimated a new microwave at about $400 and we agreed that if the cost went over $200, we would just replace. Microwave was fixed and appears to be functioning normally. Workers did a good job keeping me appraised of what was going on.

Very pleasant dealing with this shop. Although repair was not correctly assessed initially, a return to the shop effected repair with no additional charge.

Staff seemed helpful but explained they had lost most of the technicians and I had to bring the TV in for repair. They have a repairman in on Mondays who diagnosed the problem and repaired the set quickly. Price seemed fair for work performed. Staff could use a bit more polish. Overall satisfied with the service.

Technician came within 3 hours of me calling the company. The appliance needed a replacement fuse, which he had to get from Kirby Risk. Charged the $49 call-out fee, one hour of labor plus the cost of the part. Very satisfied with the service.

THEY WERE VERY FRIENDLY AND HELPFUL. THEY LET ME LOOK THROUGH A BOX OF THEIR OLD KNOBS AND DIDN'T CHARGE ME.

GOOD. THE PRICE SEEMED HIGH, BUT IT WAS COMPLETED RELATIVELY QUICKLY, AND THE SAME DAY I CALLED.

GREAT SERVICE! HE POLITELY UNLOADED MY FREEZER IN ORDER TO GET NEEDED ACCESS TO THE MALFUNCTIONING PART. HE CAREFULLY SCOOPED UP SOME ICE THAT HAD FALLEN ON THE FLOOR. A GOOD JOB, A QUICK JOB DONE RIGHT, AND A CLEAN ONE, TO BOOT!

I WAS CHARGED $57.95 IN LABOR (PLUS $49.95 TRIP CHARGE) FOR REPLACING THIS PLASTIC PIECE. IT TOOK THE TECH ABOUT 60 SECONDS TO FIND THE PROBLEM AND LESS THAN 5 MINUTES TO REPAIR IT. I CONTACTED THE COMPANY AND THEY ARE GOING TO REFUND $15 SINCE HE DID NOT QUOTE THE LABOR COST PRIOR TO THE WORK. I THINK THIS CHARGE IS NOT AT ALL PROPORTIONAL TO THE AMOUNT OF WORK DONE.

WHAT A DISAPPOINTMENT. I WASN'T EXPECTING A SPACIOUS SHOWROOM, BUT NEITHER WAS I EXPECTING A DINGY LITTLE HOLE. THERE WERE MAYBE A DOZEN APPLIANCES IN THE MIDDLE OF A SMALL ROOM, BUT IT WASN'T CLEAR IF THEY WERE FOR SALE, OR SIMPLY WAITING FOR REPAIR. THE WOMAN I SPOKE WITH WAS VERY NICE AND OFFERED TO ORDER ANY RANGE I WANTED AS SHE PASSED ME MULTIPLE CATALOGS, BUT IF I WANTED TO BUY SOMETHING SIGHT-UNSEEN I COULD HAVE DONE THAT MYSELF OFF THE INTERNET AND ELIMINATED THE MIDDLE MAN ENTIRELY. CLEARLY THESE PEOPLE ARE MORE GEARED TOWARD REPAIRS THAN SALES.

I WAS DISAPPOINTED THAT THEY CHARGED ME $79.90 EVEN THOUGH THEY QUOTED IT IN ADVANCE. THE REPAIR CONSISTED OF UNPLUGGING THE TV FOR TWO MINUTES, LETTING IT RESET AND PLUGGING IT BACK IN. THEY COULD HAVE TOLD ME TO DO THAT ON THE PHONE (THE REPAIRMAN AGREED) AND NOT CHARGED ME OR AT LEAST CHARGED A LOWER FEE. HOWEVER, THE WORK WAS PERFORMED ON 9-26-05 AND THE CHARGE HAS NOT APPEARED ON MY SEPTEMBER OR OCTOBER VISA. MAYBE THE GUY RECONSIDERED. I'M NOT GOING TO ASK ANY QUESTIONS AT THIS POINT!

JOB 1:ITS OBVIOUS WHY BROAD RIPPLE APPLIANCE HAS A GOOD ANGIE'S LIST RATING. LIKE NEARLY EVERYONE ELSE WHO REPORTS ON THEM, MY COMMENTS ARE COMPLIMENTS - WHAT MORE CAN YOU ASK OF A COMPANY? THE SCHEDULER IS PLEASANT AND EFFICIENT, THE TECHNICIAN KNOWS HIS BUSINESS AND THEY DO WHAT THEY SAY THEY WILL AND GET THE JOB DONE. JOB 2:AS USUAL - PROMPT AND PROFESSIONAL. CAME THE SAME MORNING I CALLED, ALMOST AN HOUR EARLIER THAN ESTIMATED. I THOUGHT IT WAS PRICEY (ISN'T EVERYTHING), AND FOR ME IT WASN'T A DO-IT-YOUR-SELF PROJECT, PLUS I DIDN'T HAVE TO BUY A NEW DRYER! I'D PREDICTED IT WAS THE BELT AND SERVICEMAN HAD IT WITH HIM.

PLEASANT AND BUSINESS-LIKE. EXPLAINED WHAT HE WAS DOING. GAVE US AN OVERALL ASSESSMENT OF BOTH APPLIANCES WHICH HELPED US DECIDE WHETHER TO REPAIR OR REPLACE. THEY TRY HARD TO FIND A TIME CONVENIENT FOR YOUR SCHEDULE. THEN, THEY SHOW UP ON TIME!

THE GENTLEMAN THAT CAME OUT WAS SO NICE AND KIND. HE FIXED THE TV, INSTALLED IT AND INSTALLED ANOTHER TV. HE CALLED AHEAD AND SHOWED UP ON TIME. HE WAS VERY NEAT IN HIS WORK. THE CABLE BOX WAS NOT GOING TO WORK WITH MY DVD PLAYER, AND HE TOLD ME EXACTLY WHAT I NEEDED TO GET TO MAKE IT WORK. OTHER PEOPLE MAY NOT HAVE EVEN MENTIONED THE PROBLEM. HE WAS VERY, VERY NICE. HE WIPED HIS FEET WELL ALSO (RAINING TODAY). A+. THE ONLY PROBLEM IS... THE GENTLEMAN WHO CAME OUT WON'T BE WORKING THERE ANY LONGER! I WILL TRY THEM AGAIN AND HOPE THE OTHER EMPLOYEES ARE AS GREAT AS HIM!

IF THERE WAS ANYTHING HIGHER THAN AN A I WOULD GIVE IT TO THEM. BIG SCREEN TV REPAIR. SAVED ME $900 ON REPAIRS, AND CLEANED OUT THE INSIDE OF MY TV.

I GOT THE REFERRAL FROM ANGIE'S LIST. THEY ANSWERED ON A MONDAY MORNING ON THE FIRST RING. CAME OUT 1/2 HOUR LATER AND FIXED THE DRYER. THEY ARE REALLY GOOD!!!!

VERY CONSIDERATE. PROMISED EVALUATE TV FOR REPAIR WITHIN 10 DAYS. I CALLED AT 9 DAYS SINCE IT WAS A TV FOR OUR BEDROOM WHERE MY WIFE WAS ABOUT TO RECUPERATE FROM SURGERY. THE REPAIRMAN HAD INFORMED ME THAT THERE WERE A COUPLE OF TV'S AHEAD OF MINE. WHEN HE HEARD THE ABOVE STORY, HE MOVED UP THE EXAM, GAVE THE EXPENSIVE REPLACEMENT OF TUNER APPROACH OR A MORE ECONOMICAL TUNER REPAIR APPROACH WHICH WORKED MOST OF THE TIME. WE SELECTED THE LATTER, AND HE HAD THE REPAIRED TV FOR US THE NEXT DAY. MANY THANKS.

THEY DID A GREAT JOB BUT THE TRIP CHARGE WAS HIGH. THE TECH, CHRIS NORWORD, WENT ABOVE BEYOND FOR SERVICE REGULARLY NOT INCLUDED IN A CALL.

THEY ADVISED ME THAT IT WOULD PROBABLY COST TOO MUCH TO FIX IT. HE WAS HONEST WITH ME, AND I APPRECIATED THAT. I WOULD USE THEM AGAIN.