Breedlove Dobbs Heating & AC

WE HAD TO CALL THEM TO REMIND THEM TO COME FOR OUR MAINTENANCE CHECK. THEY CAME WITHIN A FEW DAYS. THE TWO GUYS WERE VERY FRIENDLY AND PROFESSIONAL. THEY DIDN'T GIVE US A FILTER FOR OUR HUMIDIFIER ON ONE OF THEIR PREVIOUS VISITS. THEY SAID THEY WOULD GIVE US A NEW ONE ON THE WINTER VISIT, AT NO CHARGE. I WILL CONTINUE TO USE THEM AND WOULD RECOMMEND THEM.

I CALLED KEN'S ON MONDAY AFTERNOON ABOUT 4:00 PM. HE PROMISED SOMEONE WOULD BE OUT ON TUESDAY. OUR REGULAR HEATING & A/C COMPANY (WHO WE HAVE A SERVICE CONTRACT WITH) COULD NOT COME UNTIL THURSDAY. I WAS NOT WILLING TO WAIT THAT LONG, DUE TO THE FORECASTED HIGH TEMPS FOR THE WEEK. WE WERE TOLD THE SERVICE PERSON WOULD BE OUT BETWEEN 2:00 & 4:00. I CALLED AT 4:30 TO FIND OUT WHERE HE WAS & WAS TOLD HE WAS AN HOUR FROM GETTING TO US. I CALLED AGAIN AT 5:45 & WAS TOLD HE WAS ON HIS WAY. HE ARRIVED ABOUT 6:15 & CHECKED THE SYSTEM, FOUND IT WAS JUST A BLOWN FUSE (DID I FEEL SILLY!), REPLACED IT, CHECKED THE SYSTEM TO MAKE SURE EVERYTHING ELSE WAS FINE. I WAS CHARGED THE SERVICE CALL & PRICE OF FUSE (HE EVEN LEFT AN EXTRA FUSE). I RATED HIM A B ON PUNCTUALITY DUE TO THE DISPATCHER'S INABILITY TO ACCURATELY ESTIMATE TIME OF ARRIVAL. IT WAS A VERY HOT DAY & THEY HAD MANY CALLS - I DIDN'T BLAME THE SERVICE GUY. I WOULD CALL THEM AGAIN.

VERY SLOW TO RESPOND TO REQUEST TO VISIT HOUSE AND PROVIDE ESTIMATE. CAME TO HOUSE ON A MONDAY AND DROPPED OFF BROCHURES, DID NOT SPEND MUCH TIME, QUOTE WAS DATED A WEEK LATER, BUT DELIVERED TWO WEEKS LATER. WE DID NOT USE THEM, BECAUSE WE WERE NOT SURE THEY WOULD EVER SHOW UP WHEN PROMISED.

HERB HARR WAS PLEASANT AND PROFESSIONAL TO DEAL WITH. HIS COMPANY WAS ABLE TO FIT IN A SERVICE CALL TO OUR HOUSE WITHIN 24 HOURS OF MY CALL TO THEM. ANOTHER COMPANY TOLD US WE'D HAVE TO WAIT FOR A WEEK AND A HALF!! HERB DID RUN VERY LATE, AND DIDN'T CALL WITH AN ETA FOR THE JOB, (WHICH I WAS TOLD WOULD BE DONE BEFORE NOON) UNTIL SOMETIME AFTER ONE. HOWEVER, SINCE HE SPENT TWICE AS LONG FIXING OUR PROBLEM AS I'D ANTICIPATED, AND CHEERFULLY STAYED UNTIL THE PROBLEM WAS COMPLETELY RESOLVED, MY GUESS IS THAT HE RAN LATE BECAUSE HE STAYED AT HIS PREVIOUS JOBS UNTIL *THEY* WERE COMPLETELY FINISHED, TOO. WHEN I PRESENTED MY ANGIE'S LIST $25 OFF COUPON, HERB SAID THAT WE'D SAVE MORE WITH THEIR 15% OFF ANGIE'S LIST DISCOUNT, AND HE PROMPTLY GAVE ME THAT, WHICH SAVED ME A BUNCH OF MONEY. HE DIDN'T HAVE TO DO THAT, AND MY HUSBAND AND I REALLY APPRECIATED IT. AND, NOW OUR AC WORKS. WE WOULD HAPPILY USE AND RECOMMEND KEN CARRIER AGAIN.

MY OVERALL EXPERIENCE WAS POSITIVE. ONCE THE TECHNICIAN ARRIVED, HE WAS VERY POLITE, EXPLAINED THE PROBLEM AND CHECKED TO BE CERTAIN THAT THE A/C WAS WORKING PROPERLY. THE ONLY PROBLEM I HAD WAS THAT HE WAS LATE - THE JOB BEFORE MINE TOOK LONGER THAN THEY EXPECTED AND THE TECHNICIAN WAS 3 HOURS LATE. WITH THAT BEING SAID, I CANNOT FAULT HIM WHEN THE UNEXPECTED HAPPENS. (AS IT ALWAYS DOES HAPPEN) I WAS HOPING THAT THE TECHNICIAN WOULD GIVE MY SITUATION THE SAME LEVEL OF ATTENTION AS HE DID THE JOB BEFORE MINE. I AM HAPPY TO REPORT THAT HE DID GAVE ME THE SAME LEVEL OF ATTENTION. I WILL DEFINITELY USE KEN CARRIER IN THE FUTURE.

AT BEGINNING, HERB GAVE ME A $9800 ESTIMATE AND $1000 REBATE FOR EVERYTHING AND 10 YEARS EXTEND WARRANTY, BUT I TOLD HIM THAT I WAS GOING TO GET ESTIMATE FROM OTHER COMPANY. HE CHECKED WITH THE OWNER KEN CARRIER AND AGREED TO GIVE ME THE HUMIDIFIER, EAC AND EXTENDED WARRANTY FOR FREE, WITH TOTAL PRICE TAG $8300, AND $1000 REBATE FROM CARRIER, BUT WE NEEDED TO MAKE A DECISION IN A WEEK AND STARTED THE WORK NEXT WEEK. DURING THAT WEEK, I CHECKED WITH OTHER BIG COMPANIES. THEY GAVE ME HIGHER QUOTE, WRONG BRAND AND MISLEADING INFORMATION OF WHAT I NEED. HOWEVER, I WAS STILL HESITATING TO USE THEM, BECAUSE OF THE SMALL COMPANY THEY ARE, AND ONLY HAS 3 MEN CREW. BUT AFTER CHECKING THE ANGIE'S LIST, THEIR HONEST ESTIMATE, ALL THE RIGHT INFORMATION, AND THE BRAND. I DECIDED TO WORK WITH THEM. THEY DID A FANTASTIC JOB, QUICK, CLEAN, KNOWLEDGE ABOUT WHAT THEY WERE DOING, AND VERY EFFICIENT. I HIGHLY RECOMMEND THEM, AND THE CARRIER INFINITY HEAT PUMP SYSTEM.

HERB HARR WAS THE TECHNICIAN. HE WAS ON TIME AND CALLED AHEAD. HE ANSWERED ALL OF MY QUESTIONS AND SHOWED ME HOW TO SHUT OFF ROOMS OF MY HOUSE, CLEAN THE FILTER AND EVEN GAVE ME A REASONABLE ESTIMATE ON A NEW FURNACE AND AIR CONDITIONER. HE POINTED OUT SOME THINGS, BUT SAID ALL IN ALL THE UNIT IS RUNNING GOOD. HE WAS HONEST ABOUT MY AIR CONDITIONER... I BELIEVE A LOT OF COMPANIES MIGHT HAVE TAKEN ADVANTAGE OF A 32 YEAR OLD UNIT.

HE DID A REALLY NICE JOB AT A REASONABLE PRICE. THEY WENT ABOVE AND BEYOND.

THEY NEEDED TO REPLACE THE VENT BLOWER MOTOR. THE PROBLEM BEGAN WHEN THEY HAD TO SEARCH FOR THE PART AND TRIED TO CHARGE ME 2 HOURS LABOR. I TOLD THEM THAT THERES A HUGE MARK UP ON THE PART ITSELF AND THE $80 AN HOUR WAS OUTRAGEOUS. HE SAID THAT THE PART WAS NORMALLY $126 AND THEY TRIED TO ORIGINALLY CHARGE ME $203 BUT GAVE ME A 10% DISCOUNT. I HAD TO PAY HIM BUT I WAS DISSATISFIED WITH THE DELAY OF SERVICE, WAITING 5 DAYS IN COLD WEATHER AND BEING OVERCHARGED.

WE HAVE DEALT WITH THEM IN OUR HOME BEFORE AND HE REMEMBERED ME FROM A YEAR AND A HALF AGO. HE SPOKE WITH ME ON THE PHONE FOR ABOUT 45 MINUTES. THIS IS A SMALL FAMILY BUSINESS, THEY ARE JUST GREAT.

KEN CARRIER HEATING AND COOLING WAS A DREAM TO DEAL WITH. THEY WERE VERY COMPETITIVELY PRICED, PROMPT, NEAT, AND PROFESSIONAL. I HIGHLY RECOMMEND THEM. THEY CALLED TWICE TO FOLLOW UP AND MAKE SURE I WAS SATISFIED.

THIS COMPANY IS VERY DEPENDABLE. THEY RESPOND QUICKLY TO INQUIRIES AND PROBLEMS. THEY ARE VERY PROFESSIONAL. I HAVE USED THEM SEVERAL TIMES AND I'M VERY PLEASED WITH THEM. I HAVE RECOMMENDED THEM TO SEVERAL PEOPLE.

CALL WAS PROMPTLY RETURNED AND HE WAS ABLE TO COME OUT THE NEXT MORNING TO FIX THE PROBLEM. ALSO SHOWED ME WHAT TO DO IF PROBLEM OCCURS AGAIN.

THE REPAIRMAN WAS PROFESSIONAL AND PUNCTUAL

PRIOR TO THIS FURNACE REPLACEMENT I HAD GOOD SERVICE FROM THEM. THE RESULT OF THE DESIGN AND POSITIONING OF THE UNIT ITS HARD TO CHANGE THE FILTER. IT'S TOO CLOSE TO THE WALL. THEY HAVE NOT BEEN RESPONSIVE TO MY REQUEST TO MAKE THE CORRECTION.

WE HAD AN EMERGENCY ACROSS THE STREET AND I HAD TO GO. I DIDN'T KNOW THE TECHNICIAN AND ASKED HIM IF I COULD TRUST HIM. HE SAID YES, BUT THAT HE WOULD COME ACROSS THE STREET WITH ME ANYWAY. I THOUGHT THAT WAS VERY NICE.

I CALLED NUMEROUS A/C COMPANIES EARLY ON A SATURDAY MORNING, AND WAS TOLD BY MOST OF THEM IT WOULD BE MONDAY MORNING BEFORE I COULD GET SERVICE. THIS PARTICULAR WEEKEND WAS IN THE UPPER 80'S. THIS COMPANY SAID HE COULD COME SOMETIME, BUT THAT IT MIGHT BE IN THE LATE EVENING. THAT SOUNDED GREAT, SINCE NO ONE ELSE COULD COME UNTIL MON. AM. ABOUT TEN MINUTES LATER, HE CALLED ME BACK AND SINCE THEY WERE CLOSE TO MY AREA, THEY CAME ON OVER. THEY WERE VERY PROFESSIONAL AND FIXED THE PROBLEM EFFICIENTLY WHICH SAVED US FROM A WEEKEND OF STIFLING HEAT! I WOULD DEFINITELY RECOMMEND THEM FOR A FUTURE JOB.

MR. RICH CAME TO THE HOUSE AND GAVE US A VERY REASONABLE ESTIMATE. HE EXPLAINED THE REASONS FOR THE MODEL THAT WAS CORRECT FOR OUR SITUATION. HE DID NOT TRY TO SELL US SOMETHING THAT WOULD NOT WORK FOR US. HE AND HIS SON INSTALLED THE AIR CONDITIONING SYSTEM AT OUR HOME. HE WAS VERY PROFESSIONAL AND EXPLAINED THE INS AND OUTS OF WHY HE WAS DOING WHAT HE WAS DOING DURING THE INSTALLATION. HE ALSO GAVE US SEVERAL SUGGESTIONS ABOUT HOW TO INCREASE THE EFFICIENCY OF THE SYSTEM. WE ARE PLEASED WITH THE SYSTEM AND THE SERVICE.

I FEEL LIKE I GOT A FAIR PRICE AND THAT THE WORK WAS DONE COMPETENTLY. UNLIKE MANY OF HIS PEERS IN THE HEATING & COOLING BUSINESS, KEN CARRIER SEEMS TO BE AN ETHICAL BUSINESSMAN WHO WILL STAND BEHIND HIS WORK. I WAS VERY PLEASED WITH THE OVERALL EXPERIENCE.

KEN CARRIER WAS VERY PROFESSIONAL, KNOWLEDGEABLE AND STRAIGHT-FORWARD. WE RECEIVED MULTIPLE QUOTES AND THIS COMPANY GAVE US THE MOST COMPETITIVELY PRICED QUOTE. HAVING CENTRAL AIR IS CRITICAL FOR MY HEALTH CONDITION (MS) SO WHEN WE WERE ABLE TO SIGN THE CONTRACT AND HAVE THE UNIT INSTALLED THE NEXT DAY IT WAS UNBELIEVABLE SERVICE!

KEN CARRIER DID A GREAT JOB REVIEWING THE OPTIONS FOR REPLACING OUR OLD EQUIPMENT AND GAVE A VERY COMPETITIVE BID (THE LOWEST OF FOUR). WE CHOSE THEM TO DO THE JOB AND ARE EXTREMELY HAPPY WITH THEIR WORK. KEN, BO, AND NATHAN DID AN OUTSTANDING JOB WITH THE INSTALLATION, WERE FRIENDLY, PUNCTUAL, AND PROFESSIONAL. THEY INSTALLED THE TOP OF THE LINE CARRIER EQUIPMENT AND I WOULD NOT HESITATE TO USE THEM AGAIN. NOT ONLY WAS THEIR BID THE LOWEST, BUT CARRIER CORPORATION WAS OFFERING A $1000 REBATE ON THIS SYSTEM AT THE TIME, MAKING THE FINAL COST $6810. A FANTASTIC VALUE!

THEY WERE THE 3RD COMPANY THAT I HAD CHECK OUT THE FURNACE. THE FIRST TWO COMPANIES MISDIAGNOSED THE PROBLEM AND REPLACED THE WRONG PART. BREEDLOVE DOBBS CORRECTED THE PROBLEM (WHICH HAD BEEN RECURRING FOR SEVERAL YEARS). THEY SEEMED MUCH MORE KNOWLEDGEABLE THAN THE OTHER REPAIR COMPANIES.

REP FOUND PROBLEM AND GAVE ESTIMATES IN 45 MIN. THEN HE ALSO CHARGED ME FOR HIS 45 MIN DRIVE TIME TO GET TO MY PLACE. THIS WAS NOT AN EMERGENCY AND DIDN'T EXPECT 45 MIN DRIVE FOR CARMEL BASED COMPANY. (I'M IN FISHERS) THIS SHOULD HAVE BEEN EXPLAINED. REP WAS PATRONIZING AND UNPROFESSIONAL TRYING TO EXPLAIN WHY IT WAS JUSTIFIED. TRIED TO TELL ME ARS WOULD HAVE DONE SAME AND ASKED ME 'WHAT DID I EXPECT' I'VE NEVER PAID FOR TRAVEL TIME WITH A VISIT DURING BUSINESS HRS. IF SAT DURING DAY WASN'T BUSINESS HRS, THEN THEY SHOULD HAVE TOLD ME. I AM GLAD THE JOB BEFORE MINE WASN'T IN EVANSVILLE. I GUESS I WOULD HAVE BEEN BILLED 3.5 HRS OF TRAVEL. $112 IS FOR 30 MIN WORK, 15 MIN OF ESTIMATES FOR REPAIRS OR NEW PUMP, AND 45 MIN OF TRAVEL @ $75/HR. REP DIDN'T PUT HIS NAME ON THE INVOICE.

I CALLED OTHER PLACES WHO WERE MORE INTERESTED IN SELLING ME A NEW ONE THAN REPAIRING THE ONE I HAD. KEN CAME OVER PERSONALLY, GREAT GUY, PERSONABLE AND SAID 'LET ME SEE IF I CAN DO SOMETHING ABOUT THIS WARRANTY BEFORE WE GO ANY FURTHER'. HE CAME BACK AND SAID HE MADE SOME CALLS AND GOT IT COVERED. KEN REPLACED THE COMPRESSOR FOR FREE AND SIMPLY CHARGED FOR THE LABOR INVOLVED. I NEVER EVEN KNEW IT HAD A WARRANTY UNTIL HE BROUGHT IT TO MY ATTENTION. I HIGHLY RECOMMEND HIM. A VERY HONEST MAN WHO DOES BUSINESS THE OLD FASHION WAY WITH A HAND SHAKE.

MR. CARRIER CAME OUT HIMSELF TO TALK TO ME AT MY HOME. HE GAVE ME TECHNICAL INFORMATION IN A MANNER THAT I COULD UNDERSTAND. HE CAME OUT WITH THE INSTALLERS TO MAKE SURE THAT EVERYTHING WAS GOING PROPERLY. HE WAS HERE SEVERAL TIMES DURING THE INSTALLATION. THE INSTALLERS ANSWERED ALL OF MY QUESTIONS. THEY DID A VERY GOOD JOB. THE EQUIPMENT WORKS FINE. I'VE NEVER HAD A COMPANY DO BETTER WORK FOR ME THAN MR. CARRIER'S COMPANY.