Bone Dry Roofing

They are excellent, they showed us pictures before and after work, they are prompt, professional and very nice. Were happy with the service that they did.

The crew did excellent work. We are very happy with how our roof looks and they got everything done and cleaned up in one day. Every step of the process was super professional from their initial visit to my property to working with the insurance company to the final product.

Today is June 14, 2019. The rep on the phone advised that the next available appointment to provide a quote was over three weeks out, after July 4th. And that to do the work would be another six weeks after that. That seems like a very long time and very poor responsiveness. There are other companies that are much quicker and more friendly. I would urge people to call other organizations.

I want to say that the whole experience in working with Bone Dry (Fort Wayne, IN) was amazing from start to finish. In getting quotes from multiple sources - not one offered the thorough explanation of the process and took the time to genuinely connect around my needs like they did. Keaton did an amazing job - and worked to answer any questions I had. Dareck & crew completed the project in one day and my new roof is fantastic. The level of customer service throughout the entire process was amazing. Job well done guys - highly recommend them!

We needed roof and gutters replaced due to hail damage. This company hires foreign workers and the workers sent to do the work did not understand English and I could not understand them. They installed banged up and dented downspouts which looked like they were used or scrap material. When we had another company come later to put new gutters and downspouts on house, they said the downspouts installed by Bone Dry looked as if they had been put on by beginners or inexperienced workers because they were put on backwards.

Every aspect went great, from the initial scheduling to completion. They basically rebuilt the wooden exterior of chimney, new moisture wrap and substituted siding vs flat boards. Replaced bad trim on dormer with spruce. Their pricing was good. Over all very professional, prompt and responsive. Would definitely hire again.

Signed a proposal to replace 2 porch roofs in Mid Oct. with work to begin in 3-4 weeks (mid Nov.) Called on Dec 10 to ask when they would show up; was told Dec. 11. No show. Then called again on Dec. 14, to come Dec. 17. Dec. 17 they called to say the would be here Dec. 19; no show but they said they would be here Dec. 26; no show again. Oh well, maybe next year! Quote was for $5300 which was reasonable.

Bone Dry seemed like the right company. I see their trucks driving around town all the time. I like their marketing and I read some reviews and looked at their grade here on Angie's List. For those reasons I reached out to Bone Dry attempting to get my roof, gutters, downspouts, gutter guards, and attic insulation replaced. I had hail and wind damage with missing shingles and a leak in my 2nd story bedroom. So I needed the work done quickly. The first salesman came out to my house and the sales pitch was convincing. I wanted to do business with Bone Dry. He didn't give me a quote but instead said to get a claim started with insurance. After I got my claim approved I scheduled him to come back and finalize the scope so I could sign and they could get started. We made an appointment for Thursday. He cancelled Thursday morning and asked to reschedule on Friday but didn't set a time. On Friday I texted him at 11:41 am asking what time he would be coming. He said 2:30 and I confirmed. Then at 12:30 he texted and said "Actually I will still be in Anderson at 2:30, since they are paying for more than just the roof I want to make sure we have enough time to go through all of it thoroughly without rushing". I replied back saying that we needed to nail down an appointment time and that I couldn't keep flip flopping my work schedule when he cancelled on me. At 3:45 on Friday he texted me a big Sales pitch and also "I will make you priority 1 on Monday". He did not contact me Monday, nor Tuesday. On Wednesday I called into the office and asked for another salesman. The next available appointment was 8 days away. I made the appointment but decided to call (left voicemail) my salesman one more time to see if he could come out earlier. Before my salesman called me back the Office Sales Coordinator called me and inquired why I had an appointment for a different salesman when I already had one. I emailed him essentially everything I'm writing here to document my concerns. He escalated me to the Sales Team Leader who came out on Friday and finally gave me the quote. After I had the quote I worked with my insurance a bit and when I was ready I called and left a voicemails on the Sales Leader's cell phone Thursday, Friday, and Monday. I never received a call back, an email, or anything. So after that on Tuesday I called another company who had great Angie's List review and grade. They came out same day, gave me a quote, negotiated with me, and came back on Wednesday to ink the $20k deal. Friday after Thanksgiving, that Office Sales Coordinator from above reached out via email asking if I wanted him to ask the Sales Leader to contact me concerning the quote. I basically responded with what I'm writing here and said no thank you. Long story short I tried very hard to give Bone Dry my money. They literally didn't want it.

We had a small leak in one of our bedrooms. I scheduled emergency service for that evening. I didn't receive many any updates on when the person would arrive. The worker quickly diagnosed the issue and investigated any damages. He provided me pictures for my insurance and tarped the affected area. We agreed to him preparing a quote to make the repairs for the roof and contacting their interior division for any potential repairs to the ceiling. Less than 6 days from my first call, I received a text message from a sales rep, whom I had not spoken to previously, asking for payment for the emergency service. I was under the impression this would all be handled with the actual repair work. This was before I received any quote for the repair or interior work, so that process was slow as well. I found the text message method of contact unprofessional and hurried. I called their office to request a copy of the invoice via the mail. The sales rep then texted me 2 days later. We paid the agreed to emergency service and did not proceed with the repairs with Bone Dry.

The replacement went excellent! The crew was fast, kept us posted on the progress and did a fantastic job cleaning up afterwards. Would hire again!

I bought a new home in March 2018. In the closing we agreed the previous homeowner was going to pay to have the roof replaced. Bone Dry was quick to get us on the schedule and take our money for the new roof. After a couple weeks they are supposed to come out and do a walk through with the owner, Grant, to insure that everything was installed correctly and there were no issues. Well when my time for my follow up was, Grant had a family emergency and had to cancel my walk through. I get things happen and I wasn't upset about that. I am upset because 2 weeks after my roof was installed, part of my fascia fell off at the tip of my house, exposing the wood. I have called a total of NINE times now to get the walk thru reschedule. Three of the times they have sent me to Grant's cell phone. When I get to his cell phone, his Voicemail is full and I can't reach anyone. I have to call the office back every time. I have been told so many times that he will call me back to schedule and I still have heard NOTHING! I'm beyond frustrated because they were quick to get the money for a full new roof, but not so quick when there is a problem or they need to check their work. I'm scared when I need to get an inspection for the warranty, so it doesn't void, that no one will actually come out and I will get told my warranty is voided. This last week when I called, I even asked if someone else could come out and do the the walk through because it has now been over 6 months, and the lady in the office said Grant is the owner and he does these. Grant is completely failing with customers. I just need my roof inspected and my fascia fixed before I have bigger wood rot problems.

A young man came out spent about an hour looking at the inside and outside of my roof leak. He diagnosed it as problems with my furnace chimney and it needed to be replaced or repaired. I opted to replace it they sent a crew out with in the a lot of time they messaged me to let me know when they would come out they were very communicative during the whole process. The crew fixed my chimney while I was at work and I came home to a lovely new chimney. They texted me pictures of the old chimney and pictures of them doing the replacement. I was very pleased with how simple they made everything and how communicative they are.

Guys came out but neither of them spoke much English. They cleaned up well and the repair looks good. We’ll see how it goes the next time it rains. I just thought the price was a bit high. I had similar repairs done on another property and it wasn’t nearly that expensive. Will try to find someone else if we need anything else done.

Price was very reasonable and they helped me work with the insurance company. this is the second roof they have done for me and I've been very happy with them

the experience was wonderful. timely execution and follow-up.

It went great. It was a big project. The coordination could have been better. But they just amazing. The whole project was complete and they did an amazing job.

Bone dry did a great job on my mini barn roof which other service provider doesn't want to do or other company's would do for a higher charge. they cleaned everything up after they work, you wouldn't know that they were here to do the job.

Bone Dry was competitively priced. They texted me pictures during each part of the roof replacement. I have already referred them to a coworker.

Excellent, Good workers, good supervision and quality workmanship.

The roof replacement went very well. They kept in decent contact with us while we waited for good weather. The replacement spilled into a second day, which was fine - there were some unanticipated issues. The new roof looks great. The roof replacement cost around $8800 for a 2300 sq. ft., 2-story house. We went with the premium shingles. For the gutters, we were less pleased. It was difficult to get anyone to contact us about the gutters which are subcontracted out. The installers contacted me about an hour before they were set to arrive to do the installation. I had to scramble to let my boss know I would need to work from home. I was supposed to be notified a day before installation. At first, I thought the installers were there to take the measurements and do preliminary work, but it turns out that part was already done by someone else prior - without talking to us at all. This other person couldn't get into our backyard to see everything that needed done. Because of the lack of communication and the lack of access, he didn't order enough materials. He ended up having to bring the installers a couple items because of that. The installers were great though. They listened to what we needed done and they made it happen. The gutters look good and they work as expected. The gutters cost around $1200 for about 100ft of seamless gutters and nearly 100ft of downspouts. Overall, I would be comfortable recommending Bone Dry for roofing, but I wish we had gone with someone else for the gutters.

My new roof is beautiful. The work was all done in one day with a large crew. They were very careful around my landscaping. My fragile ornamental trees survived without a scratch. They did a very thorough cleanup, using large magnets to get every last nail. Throughout the day the crew leader texted me pictures of the process and other issues with my home that I am grateful to know about.

I received an estimate from Bone Dry about 3-4 months ago for roofing work. Last week I received a call from the estimator asking for me to pay the bill of around $2000 for the work. After the phone call, I looked through my notes and realized that I had chosen another contractor to do the work and that Bone Dry never did the work. I left him a voicemail about this and never received a call back. It seems like either this was an honest mistake and he did not check his records or he is trying to collect on a bill for work not done, which is concerning because he waited 3-4 months to contact me and I had forgotten and almost paid him $2000 before I realized what happened.

Words can't describe how outstanding this company is. Their workmanship and strength of character is above reproach. These are professionals at its highest level. Their owner is the best out there. They have employees who have been with the company for 15-20 years. Their work ethic is art in motion at its best. They are Warriors of Endurance who can put a hard day's work in for a rewarding day's pay. As far as organization, setting up shop, efficiency, and total cleanliness of your property when they leave it's absolutely a wonderful experience to go thru .... they are that good ... TEN STARS!!! IMPRESSIVE!!! BAR NONE!!!

They were nice enough to squeeze us immediately into their busy schedule since the house was on the market. The price was reasonable.

They did an excellent. job. The insurance company paid the greater part of it. It was the flat roof that I paid out of pocket The workers and anybody that was part of it did a great job. They were punctual and I thought they did a very good job. I would recommend them to anybody.