Bone Dry Roofing

Installation date was pushed back about 1 week due to the crew running behind schedule. On the day of installation they were prompt and completed the job in one day including cleanup. We were satisfied with the work and walk through with Nick the next day.

Very well. The Bone Dry crew arrived on time, worked diligently, and was careful to protect the landscaping. After both days of work the crew went over the sidewalks, lawn and flower beds with magnets to pick up stray nails. We are very pleased with the job done.

They did a great job especially matching the brick which was very difficult to match. They covered plants, cleaned up afterwards and were efficient in their work.

I wish I had never heard of this company. I will not name my residential roofing specialist, because my experience was so terrible. On his second visit to my house to sign their agreement, his phone kept ringing and he is fond of profanity which I thought was highly unprofessional. I was constantly calling to receive what was promised weeks prior; he told me that my insurance company denied part of my claim and yet my insurance had never heard from them nor denied anything. He finally had something sent to them in August; although the process began in early May and was completed in July. He told me that BoneDry did not do painting work and I would have to hire someone on my own, yet they painted my neighbor's house. They upgraded my roof without asking and I honestly do not care for it. The supervisor told me "it will grow on you". My gutter install was scheduled and no one ever told me. When the contractor called to confirm and I told him I was out of the country, he acted like it was a major inconvenience. My roofing specialist now calls me weekly for payment on the balance of the project, yet he did not call me a total of four times in the past four months before the project was completed. I called the owner Gene twice and left messages early in this process, and he has never called me back. I have called Traci in their finance department twice now for an updated invoice reflecting the $11,000 payment and I have never heard back. My last call to them was on September 24; I would think if they wanted their final payment so badly, they would be able to send me proper documentation. The work done was fine. I still don't care for the look of my roof two months later, but there is not much I can do. The only time you can get this company to call you and follow-up on anything is when they are inquiring on payment. Several of my neighbors also used this company and had completely different experiences. Apparently, it all depends on the roofing specialist, and mine was awful.

Outstanding from start to finish. Very professional, grounds were cleaned from debris the two days it took for the work to be completed. No nails found on the ground from this job. Mike Sotolongo did an amazing job supervising and keeping the crew on task, and on time. Five stars to MIke.

The Fort Wayne office & crew were wonderful!!! Can't say enough good things about them. Very professional from the sales agents to the installation crew. On time, high quality product & labor, excellent warranty, good pricing, thorough clean up. Entire tear off and complete install all done in one day by their experienced crew. They actually had a dedicated crew leader that oversaw the entire project and made sure that all aspects were done correctly & answered all our questions as the project proceeded. After first big rain, we had absolutely NO problems with leaks or any other problem areas. I would definitely recommend them to anyone in the Fort Wayne, IN area that needs a new roof. Thank you Bone Dry for a beautiful new roof !

Mine is a flat roof. They used a product called TPE which was big improvement over what I had up there. Great job on tear off and install. They were fast and responsive. Great work. I highly recommend Bone Dry and would use again.

They did not show up on the scheduled day and it was raining with lightning. I called them and they returned my call at 1:45 pm to say they would be out the next day and they were. They came out installed the new gutters. But, I have picked up 37 sheetmetal screws from my backyard.

We're in the process of having bids. They haven't actually done the work yet. We've asked for a replacement, but they have not done it yet. The only problem is the big backlog and the big lag between the estimate and when the work can actually be completed. Summertime may be a busy time for them. I haven't' seen the quality yet, but they seem to have a good reputation among neighbors or people I know. The salesman who did the initial evaluation was not easily available by phone and did not return calls with questions I had. I was eventually called by someone else in the company to confirm after I sent in a written letter of intent/interest, but there was no chance to secondarily question the salesman that initially approached me. I don't have any experience in that (punctuality). Yes, he was punctual for the day he came out for the original estimate. I think it was a good presentation, it was fairly thorough in what was covered. I would use their service. My only complaint is the salesman ability to follow up on a return call.

Grant who came out and provided the quote was very professional. There was some confusion when the actual work was done. I wanted to be on site when the work was done and I don't think the gentleman doing the work understood that. Regardless, the repair seems to have turned out great (I'll know for sure once we get a good rain). I like that before and after pictures of the repair were provided to me. I would use Bone Dry Roofing again. (in the pics the color of the repaired roof area looks drastically different from the original roofing - but you can't see the difference from the ground at all)

Costs were reasonable and the quality was good. They were easy to work with and if I had a problem, they addressed it and took care of it.

It went very well. Roof looks great and was done as scheduled in one long day. The gutter and downspout crew came a few days later than promised and took 2 days to complete the work but all looks good. Bone Dry worked directly with my insurance and the cost came it at exactly what my claim paid. I added a few extras I had to pay for (more insulation, upgraded shingle type, etc.) but they were worth it and reasonable in cost.

They were competitively priced, did a good job easy to work with. Dependable. And provided excellent follow.

I've been very pleased with Bone Dry and their services. I think that case was an inspection and an estimate and we had possibly some work done from that. I used them a couple times. I think their pricing was fair.

Very professional crew. Responsive to all questions. Any concerns we had were dealt with immediately! Excellent customer service!!

They left and never called back, price was25 percent higher

They did an excellent job. They were very efficient, polite, and nice. They cleaned up very well after themselves. The insurance paid for most of the roof, and also for new gutters/downspouts. This was my first time using this company, and would not hesitate to call them again!

We were happy with them. They did good work and they did it promptly.

It was real quick and easy to do. If I have to do a roof replacement I wouldn't use them because I have somebody else, but I would use them again.

The head guy was here all 3 days around 8 am. Got here around 8 am. The workers came at 8:30 am. They came to work & that's what they did for 2 1/2 days.

Great service as experienced in the past from Bone Dry Roofing - Indianapolis. Had previously used them for home roof inspection and minor repairs. When it came time to select company for replacement Bone Dry didn't disappoint. Good experience all around starting with sales representative Edward... and great installation crew and job site production supervisor Nick Cuthbertson.

I contacted Bone Dry Roofing based on ratings on Angie's List and I'm disappointed to say that the ratings did not measure up to the performance. After a serve thunderstorm, I had approximately 25 shingles damaged on my roof. I had a insurance inspector examine the damage then contacted Bone Dry Roofing to get an estimate for the work. Their estimate matched that of the insurance adjuster. Thee estimate was emailed to me on June 19, 2017. On June 20, 2017, I signed the contract and emailed it back to Bone Dry Roofing. The estimate stated the work would be completed in 7-10 days and i had been told no one needed to be home for the work since it was all exterior work. I left for a two week vacation on June 24, 2017 and returned July 9, 2017. The work was not completed upon my return. On July 10th I contacted Bone dry Roofing to fine out why the work had not been completed. I was told it had been assigned to Merrill and he would contact me, which he did later that day. We agreed to have the work done on July 17, 2017. July 17th cam and went and no one showed up to do the work. On July 19th I called Bone Dry Roofing and a customer service representative told be there was never anything on the schedule and passed me to the voicemail of Vicki. I left Vicki a voicemail explaining the situation and requesting a call back. No call back came. On July 21st, I called Bone Dry in the morning and asked to speak to a Customer Service Manager. I was put on hold and then the CSR returned and said the Customer Service Manager had promised that Tom, the production manager would be out later in the day to repair my roof. At 4:30 PM when no one had shown up or called, I contact Bone Dry Roofing again and once again asked to speak to a customer service manager. I was again passed to a voicemail, where I explain the ridiculous lack of service and stated I felt Bone Dry Roofing was in violation of the contract since it stated the work would be completed in 7-10 days and now a month had passed. On July 22, 2017, without any prior call Bone Dry Roofing showed up at my house to do the work. The work was completed and I was given $50 off of my $350 estimate for my troubles. Highly disappointed in the service level.

Great! Post in Recommendations Charlotte Brayton Charlotte Brayton, Eagles LandingLead52 Bone Dry Roofing Did Great Job! Hector Ramirez of Bone Dry Roofing is an exceptional professional who does excellent work, communicates well with customers, and has the expertise needed. This is the third time I have had Hector Ramirez with Bone Dry Roofing solve various issues with my roof. Hector has always been honest with me, and that is why I stay with Bone Dry Roofing. He did the estimate, and he did the work. I like having one person like Hector who comes out, tells me what is needed, and then does the actual work. Bone Dry does quality work at a fair price.

Great! Hector Ramirez of Bone Dry Roofing is an exceptional professional who does excellent work, communicates well with customers, and has the expertise needed. This is the third time I have had Hector Ramirez with Bone Dry Roofing solve various issues with my roof. Hector has always been honest with me, and that is why I stay with Bone Dry Roofing. He did the estimate, and he did the work. I like having one person like Hector who comes out, tells me what is needed, and then does the actual work. He does quality work at a fair price.

There were several different crews involved due to the varying projects. All were quite professional. They have a very straight forward approach and I never felt as though they were anything but honest. The quality of the work was outstanding. I had used Bone Dry for some previous work and if needed I would not hesitate to use them again.