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Big Dog Flooring

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Locally and family owned and operated. We have over 30 years of flooring experience and have proudly served the Indianapolis area as Big Dog Flooring since 2006. Feel free to visit our showroom and cash and carry products. We offer free measure/estimates, after selecting a product from our showroom. We do not install any products/materials from outside sources not purchased through our showroom.

Business highlights

18 years of trusted experience

Services we offer

Commercial & Residential Sales & Installation for Carpet, Ceramic, Vinyl, Engineered Wood & Laminate flooring, also in new homes & rentals. Our other services include Rug Binding & Hardwood Refinishing. There is a 3% charge to all credit card purchases.

Services we don't offer

Carpet Restretches, or Flooring/Carpet Repairs. No Installation of products/materials from outside sources.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7186 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
7%
3
4%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 176-186 of 186 reviews

GREGORY J.
09/2014
4.0
ceramic tile, flooring contractor
  + 0 more
It went very well.
Description of Work: They put some ceramic in the kitchen and the bathroom.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,200

Robert B.
08/2014
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Remove bathroom flooring and replaced with vinyl flooring. The toilet were removed but had to have Plummer replace toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jigar V.
07/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: Living room and Bedroom hardwood flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Brenda H.
07/2014
5.0
carpet installation
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,000

Mark N.
05/2014
5.0
carpet installation
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$6,373.26

DR CHARLES & ELLEN H.
09/2013
1.0
carpet installation
  + -1 more
Never returned my call.
Description of Work: Never returned my call.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Big Dog Flooring
Our records indicate that there was a return phone call left on the recorder on Wednesday August 28th. Sincerely, Big Dog Flooring

MARILYN S.
05/2011
1.0
carpet installation
  + -1 more
Frustrating!!!
Description of Work: I'm sure this company does good work because of the Super Service awards, but they are difficult to communicate with for repairs. I sent an email and called, asking if there was anyway they could stretch carpet in a house that was being moved into in four days. They said someone would call me at 11:00 a.m the next day. I called at 9:00 am that day to see if it could be done. The man who answered, said he would call me right back. At 11:23, no one had called and with ONE PHONE CALL, I made the arrangements with another company. I called Big Dog to tell them to cancel my request and at 1:30 pm, a man left a message that I should call him to schedule the work. The last 2 digits of the phone call were not clear. He did say I could call Chris at the company. I called for Chris and of course he/she wasn't there. I just left a second message to cancel my request.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Big Dog Flooring
The member called monday evening before closing and was told that we did repairs on wednesday and friday, she said she was needing her carpet stretched by wednesday because her son was moving in on friday. The member was told we would try to fit her in on this tight schedule, after reaching our service-tech, he called her back on tuesday afternoon and left a message for her to call him to set-up a time for her repair. He contacted us a couple of hours later to say he was unable to get a response, a short time later the member called to say she was canceling her service call request, that she had found someone else. Unfortunately what the customer didn't know is that we were trying to fit her in and move sheduling around to take care of her repair call that was needed done in such a short length of time, but we could not get her an answer as quick as she was wanting, Sincerely, Big Dog Flooring

Sharon W.
03/2011
5.0
flooring contractor
  + -1 more
Excellent!
Description of Work: Replaced our carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Charles A & Susan D U.
03/2011
5.0
carpet installation, flooring contractor
  + 0 more
They did a great job for me.
Description of Work: I used them for carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MICHAEL S.
03/2010
5.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Marie S.
01/2008
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: They installed carpet and vinyl flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Contact information

7418 Madison Ave, Indianapolis, IN 46227

http://www.bigdogflooring.com

Service hours

Monday:
9:00 AM - 6:30 PM
Tuesday:
9:00 AM - 6:30 PM
Wednesday:
9:00 AM - 6:30 PM
Thursday:
9:00 AM - 6:30 PM
Friday:
9:00 AM - 6:30 PM
Saturday:
9:00 AM - 3:00 AM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Big Dog Flooring is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 6:30 PM

Tuesday: 9:00 AM - 6:30 PM

Wednesday: 9:00 AM - 6:30 PM

Thursday: 9:00 AM - 6:30 PM

Friday: 9:00 AM - 6:30 PM

Saturday: 9:00 AM - 3:00 AM

Big Dog Flooring accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Big Dog Flooring offers free project estimates.
No, Big Dog Flooring does not offer eco-friendly accreditations.
No, Big Dog Flooring does not offer a senior discount.
No, Big Dog Flooring does not offer emergency services.
No, Big Dog Flooring does not offer warranties.
Big Dog Flooring offers the following services: Commercial & Residential Sales & Installation for Carpet, Ceramic, Vinyl, Engineered Wood & Laminate flooring, also in new homes & rentals. Our other services include Rug Binding & Hardwood Refinishing. There is a 3% charge to all credit card purchases.
Carpet Restretches, or Flooring/Carpet Repairs. No Installation of products/materials from outside sources.

Contact information

7418 Madison Ave, Indianapolis, IN 46227

http://www.bigdogflooring.com

Service hours

Monday:
9:00 AM - 6:30 PM
Tuesday:
9:00 AM - 6:30 PM
Wednesday:
9:00 AM - 6:30 PM
Thursday:
9:00 AM - 6:30 PM
Friday:
9:00 AM - 6:30 PM
Saturday:
9:00 AM - 3:00 AM