BAPTIST HEATING & AIR INC

Baptist HVAC did another great job for me. They are great people to work with.

I wasn't even here when they did the work. I didn't even see the work. I was closing on the home and they found a bad heater. I had a home warranty company and they called. Then they contacted the vendor to replace it. They got the job done and returned my phone calls and everything else.

This is the second time I've had the opportunity to work with Baptist on a claim for my home warranty that I received from the seller when purchasing my house. My home had a 80% efficient gas unit heater in the garage and I noticed a crack in the heat exchanger. I was able to get this unit covered by the home warranty company, and was pleased to have Baptist assigned. Since this was a non-standard unit, Baptist was able to order the equipment instead of the home warranty company ordering the equipment, which worked out well since I received a name-brand replacement rather than builder-grade stuff. Baptist communicated well, sent a crew of 3 personable guys who worked very efficiently and cleaned up after themselves. I had a separate issue open recently with Baptist and while there were some minor issues with the original diagnosis, Baptist quickly resolved the matter to my satisfaction. I look forward to giving Baptist a shot at my future business once the home warranty expires.

Overall I was pleased with the service, especially since some of the previous home warranty contractors I dealt with were bozos. I did pay $200-300 out of pocket, but that is not a true reflection of the cost since it was a warranty replacement, hence I did not fill in those details. I will defend Baptist from some other reviews I've read as I think some people don't understand how home warranty companies work. A simple Google search will reveal how painful it is to deal with home warranty companies and how they operate, and Baptist can only abide by their policies if they want to get paid by the warranty company. Some reviews are not fair to Baptist, blaming them for the policies of the home warranty company. These warranty companies are so cheap it is unbelievable. They sent out some contractors before Baptist that didn't even know how to operate my run-of-the-mill programmable thermostat. The warranty company wanted to replace only the compressor of my 24 year old AC/heat pump system after the system died, something that no one in their right mind would do, and no licensed professional would ever recommend. I will give Baptist credit because as I was fighting the home warranty company they backed up my factual-based arguments with their professional opinions and eventually I won and got a full system replacement approved by the warranty company. It is a low-end builder-grade model (another way home warranty company will screw you), but free is free, and today's minimum 13SEER rated models are an improvement over the old Trane 9SEER. All I can say is thank goodness when the system died I had the luck of the draw and got Baptist assigned instead of one of the other contractors I had to deal with. They communicated well over the phone, called quickly after the ticket was put in. Also, they were courteous and professional and worked quickly to get the job done and my AC restored. The installer also took a little bit of extra time to look at my 2nd system while we were waiting on a part to be delivered and gave me some tips and tricks. The only thing I wish they did was offer me some upgrades. I would have been willing to pay extra out of my pocket to have some things done a little differently instead of how the warranty company dictates it be done if only they had asked.

This was a great experience for my family and I. We called the office and let them know that the A/C quit working. I was planning to have some of my friends and family over for an event and let the person on the phone (Shelly) know of my predicament. My request for service was called in and within AN HOUR the service tech (ROB II) was diagnosing my issue. The faulty part was the compressor. Rob II went to the van and retrieved the compressor. This was the coolest thing i had seen from a Heating & A/C company before; having parts on stock, in the van. Rob was a strait forward and an easy guy to talk to. He seemed to have a lot of knowledge about various topics and was a quick worker. He invited me to stand beside him while he was working on the compressor and was comfortable conversing while working. Before the process was complete, Rob II noticed that the aluminum fins on the a/c housing were dirty and offered to clean them. When I moved into my home, the outdoor water spigot didn't work so Rob didn't have any water to use...He simply diagnosed and fixed the issue with the spigot! He spent about 20 minutes making the system look like new before finishing up.... didn't charge me a thing. Baptist Heating & Air is the Real Deal... they have professional looking vans, knowledgeable service techs, friendly staff, and prices you are willing to pay... use them.

I contacted my home warranty after our a/c stopped working. They processed my claim through Baptist Heating & Air, and Baptist sent a service tech (Mike) out the next day to evaluate the situation. Mike took a look at our a/c and furnace, diagnosed a frozen coil, added 1.5 pounds of freon and that was it. No checks for leaks, no inspection of the coil or other components, even though I asked him about doing so. The next evening our a/c stopped working again (froze up). I called Baptist at about 7pm and asked them to send a tech out asap to revisit the problem. At first they were going to have me wait until the following morning (even though they "claim" to be available 24/7), but I insisted someone come out and fix what wasn't fixed the first time around. The second tech, Rob II, came out that evening, and checked for a freon leak - which his device detected immediately inside our house. I asked why the first tech didn't do that, and he said it was because the Home Warrenty would only pay for adding freon on the first visit vs. checking for a leak - that makes no sense... Rob II then began dismantling the housing for the coil, and found what he suspected to be a leak in the coils. I asked if he was going to check for leaks elsewhere, and he said the chance of a leak elsewhere was 1 in 300. Umm, ok? So you're not going to check? With my insistence, he agreed to check for leaks on the unit outside. How lazy to not do a thorough inspection without my prompting! When I asked when they could order a coil, he said it depended on whether someone would be in the office the following day, to request it from my home warranty. I asked if someone would be in, and his response: "Look, I don't know. It depends on the office guy's mood if he'll go in or not. I'll try to get ahold of him later and see..." Very reliable! What company doesn't know if they'll be able to process something the following day, or if there will be someone in the office to do so? Then, before Rob II was set to leave, I wanted to double check that he would find out about submitting the order for the coil, and his phone rang at the same time. Instead of responding to me, he said "Look, I gotta take this", and walked off, got in his van and left without a response to my question. Rob II loves to start sentences with the word "Look", and end them with phrases like "you see what I'm saying?" I guess he has no idea that his response to customers comes off arrogent and condescending at all times. The following morning I called Baptist to see if there was anyone in to order our coil. To my dismay, Rob II answered the phone. When I asked him, he again said "I don't know if someone will be in." My response: "When will you know?. His response: "Look, I gotta go." and he hangs up. I immediately called back and asked him if he was in the habit of hanging up on customers. I then let him know if was very unreliable for a company to not know if or when someone would be available in their office. His typical apathetic response: "It is reliable..." Huh?! As a result of that poor response, I asked who the owner of the company was and that I wanted to talk to him. Rob II told me the owner was on vacation and if I wanted to know his name, I could call my home warranty company. Then he hung up on me again! My next call was to a different company for a second opinion. And while the second opinion agreed that I needed a new coil, after a lengthy discussion with their service tech and then their sales agent, I decided to replace our entire system (a/c and furnace). I called my home warranty, and told them to cancel any order/claim with Baptist, and asked for a cash out for the coil replacement, so I could use that money with the company of MY choosing. My new a/c and furnace are being installed as we speak, by a much more professional and thorough company!

They did an great job. The installation took quite a while but after it was installed the house cooled down very quickly. They were very accommodating with the billing as this was an unexpected repair. They were very nice and personable during every interaction I had with them. They seem to be a really great local company.

They're professional, honest and trustworthy. They are time efficient, affordable and easy to work with.

Baptist Heating and Air did a great job, they were able to schedule my appointment, fast. They arrived on time and completed work in a timely fashion. He also informed me of two things that could be done to have better efficiency. I appreciate their honesty and further explanation of the 2 extra items that could be fixed and how that would benefit us, without making me feel like I had to fix them right away.

This is the third service Baptist Heating and Air has performed for me. I am very pleased with the service I have received. They are very prompt and easy to work with. They are flexible with their scheduling and always call when they are on the way, and arrive within the indicated timeframe. They do not try to nickel and dime you with additional fees, but will suggest necessary repairs. They do not exert any pressure for these services and I truly feel they are making legitimate suggestions. I recommend them with no hesitation.

Was very impressed with the estimator although I do not remember his name. His estimate was just more than I wanted to spend.

I described what the furnace was doing over the phone prior to the serviceman coming. Also gave them the model # of the furnace. Since it was a Sunday they said that the suspected defective part was not "in stock" but if I would email them a photo of the face of the furnace (after cover removed) it would ensure they arrived Monday morning with the correct part.... and I would be their first stop of the day. On Monday the serviceman showed up on-time. Confirmed source of problem (Sheared shaft on motor). Replaced with the correct part, thanks to our earlier phone call, my detailed description of what the furnace was/was not doing, and sending them the photos they requested. The serviceman was very knowledgeable about many aspects of the furnace and how to do preventive maintenance myself. Nevertheless, I chose to buy their semi-annual tune-up plan because of the positive experience I had with the service tech. I even called their home office to praise the way this technician interacts with customers. I was very satisfied.

Very professional! They were sent to us through our home warranty program and we were very impressed. We would definitely call them again!

When our furnace motor went out, Baptist Heating came out promptly and replaced the motor. Our homeowner's warranty policy was still in effect, so our cost was only the $100 deductible.

They are very professional, on time, and their price was very competitive.

My name is Jonathon ,,I will start by saying I am an untrusting person by nature,, My wife and I made the decision to have this done and the fun began,,I started by calling five company's and two of them told me 10k plus on the phone and never even asked any information on the house or system we had,,Then another company had me on the phone forever and then called me back to say they did not service my area.. Then of course the no show.. I called Baptist HVAC and they came out the next day,, I met Rob and liked him from the start..He sat us down and looked at what we had and then explained what would be best for us,, He did not try to hammer me for thousands of dollars extra to pad his pockets..Hold on I forgot this very important fact... When I called him at first all he was worried about is did my family have heat at that moment ,,!!! no matter of the money..Was my family ok !!! really !!...anyway..The installers arrived and went right to work they never stopped through all the bad weather and left the garage and house just as clean as before ..all the installers were very courtious and professional and their manners in check..We are planning to build in the future and we are going to purchase Geothermal and at all cost ..no doubt Baptist Heating and air will be doing all my work from now on..!!! Thank You Gentlemen for everything and above all no broken promises ...Momma is warm now also !! Sincerely Jonathon Greenwood In.

New furnace installation and removal of old, plus new zoning system and thermostats. We could not be happier with the final product.

They came out and added freon to my A/C system in June but it stopped working again because it had leaked out and the system froze up. I had talked to them last summer about eventually putting in a new A/C and we decided it was time. They worked around my schedule and now I have a new much more efficient A/C system.

Excellent service! I noticed the air conditioner wasn't kicking on but the unit outside was running. I contacted the Home Warranty Company to file a claim. They put me in touch with Baptist Heating and Air to make an appointment. Heading into "summer" I anticipated a delay of a week or so before someone could come out but they scheduled the appointment right away. The serviceman was prompt in communicating his arrival. He determined the problem was faulty wiring between the thermostat, the furnace fan and the A/C unit. He was extremely thorough in tracing the wiring and fixing the problem instead of quickly suggesting a new unit. He was prompt, polite, and efficient. Even though this company was assigned by the warranty company, I would definitely use them again!

They came out here and told me my unit wasn't working right. It was supposed to be a free check on the air conditioner or a cheap check. Long story short they told me I needed a new A coil that would cost $1500.00. I called a second company and they fixed it for about $250.00 and it wasn't the A coil it was a valve that was stuck. In addition they put freeon in the system and overcharged. They put 2 lbs too much in. It didn't hurt the system but then they had the nerve to bill me for freeon. The kid was nice. If the unit had only needed a charge, if they just needed freeon, they would have been a fine company.

Called Baptist Heating & Air out to see why my furnace was not heating. Ron did a great job of accessing what the problem was and fixing it without trying to sell us a new furnace.

When the temperatures first started hitting around 100 degrees at the the begining of June, I quickly realized that there was a BIG problem with my A/C not cooling the house. So I purchased a Big Deal for an "A/C Clean & Check Plus 3 lbs of Refrigerant" from Baptist Heating & Air on June 20th. The next morning the owner, Rob, came out right on time and cleaned and checked the unit in the garage and outside the house. He said I had a freon leak which he spent quit some time looking for in order to fix. This was unlike the previous summer when I used another company and all they did was re-charge the freon; they never spent any time looking to find the leak. Rob was very informative about what a leak meant long-term and what my options would be. He recharged the freon and my A/C has made it throught the hottest summer on record so far. I was truely expecting to be told I would have to buy a new A/C unit, instead Rob was able to get my A/C working. Of course I know I will eventually have to replace the compressor and/or the whole unit, but Rob was able to keep me cool while I budget for that expense. When it's time for a new A/C I will definitely call Rob at Baptist because he was fair and honest with me about the condition of my A/C system and my options for replacement.

My air conditioning went out during the recent hot streak in Indianapolis. All the major repair companies were booked for several days. I called Ron at Baptist heating and he was able to squeeze me in the same day, which was a Sunday. Ron was very professional and courteous. He answered all of my questions and even went beyond by explaining in detail what he was doing and how I could save money with my system. He quickly diagnosed the problem (bad capacitor) and didn't try and sell me extra things. It was a pleasant experience and the price was much cheaper than I would have paid with the big name companies. I recommend Ron and Baptist Heating and will be using them again in the future.

Our A/C went out Sunday and we were leaving on a trip Monday evening. We contacted Rob at 8pm that evening and he took time to walk us through some potential issues and provided help on how to get the unit restarted. He was at our house the next morning and provided the necessary repairs to get the unit working properly. He was professional and courteous, prices are fair and he took the time to go above and beyond on the initial call. We will certainly use Baptist for any future work, highly recommend Rob and his team.

Baptist was very responsive throughout the entire process from estimating the system needed, providing a quote, and completing the installation. I had quotes from two other providers and neither of them spent the time to evaluate what size system I really needed - they looked at the size of what had been installed years ago and matched it. Baptist worked to understand what issues we have had and what system would make the most sense for us. They started and completed the installation when they said they would with no surprises, and left everything clean and tidy when they left. The installation is very clean and I am so glad they suggested the variable speed blower. I have a large tri-level home with a full basement and our old blower was huge and very loud. I generally cannot even hear the system running now.