BAPTIST HEATING & AIR INC

Initially Baptist Heating & Air came out in response to a call to our home warranty provider to look at an issue with our air conditioner.  As suspected the condenser had failed.  The HVAC system was near the end of it's life and I was planning to update it before winter.  After discussing options with the warranty company, I decided to replace the entire system rather than their solution for replacing the condenser.  I called several companies for quotes and Baptist was included because they had already been out to the house.  We chose Baptist Heating & Air to provide and install the new system based on our experience with the warranty call.  We made the request to move forward late on Friday afternoon and they were at the house to begin the install Monday morning.  The install took a little longer than expected, but the install was completed Monday evening.  The install looks great and works great too.
We had an issue occur Tuesday afternoon where the cooling stopped working.  We called Baptist and they returned to the house within a couple hours of the phone call.  Rob came out and found a wire nut connection had come lose in the condenser unit.  It was a simple fix and things were up and running again.  I took the time to ask Rob a few questions about the new unit and he was great at answering all my questions.  Despite the minor glitch on Tuesday, I feel confident we made the right decision to go with Baptist.  Thanks Rob!

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We recently purchased a home and our air conditioner started making very loud noises. I called the Home Warranty company and I was referred to another company (Custom Touches). The gentleman from Custom Touches came, took the blower apart, took our money and never came back. I called the Warranty company back and asked for another company to come out. The warranty company called at 9:30 and by 12:00 Baptist Heating and Air showed up. Michael was the service man that came to the house and he was very professional. By 12:30 he had ordered the necessary parts, left to pick them up and by 3:00 my house was cooling again. Thank you so much for being prompt, professional and friendly (even as my two year old kept calling him Bob). I would highly recommend Baptist Heating and Cooling. In fact we are considering upgrading our current unit to something bigger that will work better for our home. And as a side note he even disposed of a dead mole found in our front yard.

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The air conditioner went out while we were on vacation.  Repairman arrived the day after I called.  Suppose to be here between 1:00 and 4:00.  Came promptly at 1. Repaired the unit quickly.  The next day it went out again.  30 minutes after I called a repairman was here.  The compressor had gone out.  Repaired quickly and professionally.  Was a Home Warranty call so only cost the $75 deductible.  I always request Baptist when I call the Home Warranty company.

It was good.  I found them through my intern.  They workers were respectful.

They were pretty good. The guy was really. good. They have a lot of information. If I happen to know a guy who buys houses and stuff like that, I would highly recommend him. He actually showed me pictures. He had a snake cam to show me the crack in the furnace. The guy that came out was super nice and easy. You could tell that he is in the business for quite a while.

They were awesome. I have no complaints. The prices were freaking high. I knew what needed to be done by looking at it but I didn't have the part so they came out. I needed a capacitor, now I know the prices of capacitors, its like 13 bucks. When it was all said and done it was over 200 dollars. I had to order the part for him. All he had to do was unplug it and plug in the new capacitor. That was it and he charged me 200 dollars on labor so I thought that was a bit steep. It was really like plugging in a socket and unplugging it, he pulled the wires off, put in the capacitor, plugged in the wires and he was done. He was on time and he was professional. He was the only one who could come that day. They were very nice. They are good people.

I can't begin to tell you how happy I am with my new furnace!  I interviewed 3 contractors and I'm glad I did because Baptist Heating was the last.  Rob phoned to confirm our appointment and arrived on time.  Immediately upon entering he place plastic covers on his shoes so he would track snow in the house.  He examined the furnace and explained what was happening and gave an estimate for repairing the furnace although he said that replacement would be necessary in the near future.  He throughly explained recommendations for repair as well as exactly what he would do if the decision was to replace.  One contractor did not identify the make of the furnace.  Rob took picture of the area and emailed them to someone at the company while the 2 problem-solved installing the furnace in the available space.  Both the price and the financing were the best of the three.  
My home has never been comfortable in the 10 years I lived here and replaced the furnace within the first year.  Rooms have been cold in winter and some very hot in summer.  As I discussed the issue with Rob he offered potential solutions and we decided to replace the furnace and the AC unit.  To solve the problem, they placed sensors to connect with the thermostat.  The furnace now uses nformation from from different areas and what a difference!  Im not using space heaters anywhere and no longer do I microwave a large heated pad to place under my comforter.
The installers again phoned to tell me they were on their way and gave an estimated arrival time.  They worked until after 8 p.m. to make sure that there would be heat before they left.  They were careful to clean up and to let me know what was happening.  They showed me how to work the thermostat and gave me information to register it online.The furnace looks sold, performs well, i'm comfortable for the first time in 10+ years.  I have phoned them with a couple of question.  They have always been friendly and responsive. I could not be happier and would give this company the highest rating possible.

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Baptist HVAC did another great job for me.  They are great people to work with.

I wasn't even here when they did the work.  I didn't even see the work.  I was closing on the home and they found a bad heater.  I had a home warranty company and they called.  Then they contacted the vendor to replace it.  They got the job done and returned my phone calls and everything else.

This is the second time I've had the opportunity to work with Baptist on a claim for my home warranty that I received from the seller when purchasing my house.  My home had a 80% efficient gas unit heater in the garage and I noticed a crack in the heat exchanger.   I was able to get this unit covered by the home warranty company, and was pleased to have Baptist assigned.   Since this was a non-standard unit, Baptist was able to order the equipment instead of the home warranty company ordering the equipment, which worked out well since I received a name-brand replacement rather than builder-grade stuff.   Baptist communicated well, sent a crew of 3 personable guys who worked very efficiently and cleaned up after themselves.
I had a separate issue open recently with Baptist and while there were some minor issues with the original diagnosis, Baptist quickly resolved the matter to my satisfaction. 
I look forward to giving Baptist a shot at my future business once the home warranty expires.

Overall I was pleased with the service, especially since some of the previous home warranty contractors I dealt with were bozos.   I did pay $200-300 out of pocket, but that is not a true reflection of the cost since it was a warranty replacement, hence I did not fill in those details.


I will defend Baptist from some other reviews I've read as I think some people don't understand how home warranty companies work.  A simple Google search will reveal how painful it is to deal with home warranty companies and how they operate, and Baptist can only abide by their policies if they want to get paid by the warranty company.  Some reviews are not fair to Baptist, blaming them for the policies of the home warranty company.  These warranty companies are so cheap it is unbelievable.   They sent out some contractors before Baptist that didn't even know how to operate my run-of-the-mill programmable thermostat. The warranty company wanted to replace only the compressor of my 24 year old AC/heat pump system after the system died, something that no one in their right mind would do, and no licensed professional would ever recommend.    I will give Baptist credit because as I was fighting the home warranty company they backed up my factual-based arguments with their professional opinions and eventually I won and got a full system replacement approved by the warranty company.  It is a low-end builder-grade model (another way home warranty company will screw you), but free is free, and today's minimum 13SEER rated models are an improvement over the old Trane 9SEER.

All I can say is thank goodness when the system died I had the luck of the draw and got Baptist assigned instead of one of the other contractors I had to deal with.   They communicated well over the phone, called quickly after the ticket was put in.  Also, they were courteous and professional and worked quickly to get the job done and my AC restored.  The installer also took a little bit of extra time to look at my 2nd system while we were waiting on a part to be delivered and gave me some tips and tricks.   The only thing I wish they did was offer me some upgrades.   I would have been willing to pay extra out of my pocket to have some things done a little differently instead of how the warranty company dictates it be done if only they had asked.  

This was a great experience for my family and I. We called the office and let them know that the A/C quit working. I was planning to have some of my friends and family over for an event and let the person on the phone (Shelly) know of my predicament. My request for service was called in and within AN HOUR the service tech (ROB II) was diagnosing my issue. The faulty part was the compressor. Rob II went to the van and retrieved the compressor. This was the coolest thing i had seen from a Heating & A/C company before; having parts on stock, in the van. Rob was a strait forward and an easy guy to talk to. He seemed to have a lot of knowledge about various topics and was a quick worker. He invited me to stand beside him while he was working on the compressor and was comfortable conversing while working. Before the process was complete, Rob II noticed that the aluminum fins on the a/c housing were dirty and offered to clean them. When I moved into my home, the outdoor water spigot didn't work so Rob didn't have any water to use...He simply diagnosed and fixed the issue with the spigot!  He spent about 20 minutes making the system look like new before finishing up.... didn't charge me a thing. Baptist Heating & Air is the Real Deal... they have professional looking vans, knowledgeable service techs, friendly staff, and prices you are willing to pay... use them.

I contacted my home warranty after our a/c stopped working.  They processed my claim through Baptist Heating & Air, and Baptist sent a service tech (Mike) out the next day to evaluate the situation.
Mike took a look at our a/c and furnace, diagnosed a frozen coil, added 1.5 pounds of freon and that was it.  No checks for leaks, no inspection of the coil or other components, even though I asked him about doing so.
The next evening our a/c stopped working again (froze up).  I called Baptist at about 7pm and asked them to send a tech out asap to revisit the problem.  At first they were going to have me wait until the following morning (even though they "claim" to be available 24/7), but I insisted someone come out and fix what wasn't fixed the first time around.
The second tech, Rob II, came out that evening, and checked for a freon leak - which his device detected immediately inside our house.  I asked why the first tech didn't do that, and he said it was because the Home Warrenty would only pay for adding freon on the first visit vs. checking for a leak - that makes no sense...
Rob II then began dismantling the housing for the coil, and found what he suspected to be a leak in the coils. I asked if he was going to check for leaks elsewhere, and he said the chance of a leak elsewhere was 1 in 300.  Umm, ok? So you're not going to check?  With my insistence, he agreed to check for leaks on the unit outside.  How lazy  to not do a thorough inspection without my prompting!
When I asked when they could order a coil, he said it depended on whether someone would be in the office the following day, to request it from my home warranty.  I asked if someone would be in, and his response: "Look, I don't know.  It depends on the office guy's mood if he'll go in or not.  I'll try to get ahold of him later and see..." 
Very reliable! What company doesn't know if they'll be able to process something the following day, or if there will be someone in the office to do so?
Then, before Rob II was set to leave, I wanted to double check that he would find out about submitting the order for the coil, and his phone rang at the same time.  Instead of responding to me, he said "Look, I gotta take this", and walked off, got in his van and left without a response to my question.
Rob II loves to start sentences with the word "Look", and end them with phrases like "you see what I'm saying?"  I guess he has no idea that his response to customers comes off arrogent and condescending at all times.
The following morning I called Baptist to see if there was anyone in to order our coil.  To my dismay, Rob II answered the phone.  When I asked him, he again said "I don't know if someone will be in."  My response: "When will you know?.  His response: "Look, I gotta go."  and he hangs up.
I immediately called back and asked him if he was in the habit of hanging up on customers.  I then let him know if was very unreliable for a company to not know if or when someone would be available in their office.  His typical apathetic response: "It is reliable..."  Huh?!
As a result of that poor response, I asked who the owner of the company was and that I wanted to talk to him.  Rob II told me the owner was on vacation and if I wanted to know his name, I could call my home warranty company.  Then he hung up on me again!
My next call was to a different company for  a second opinion.  And while the second opinion agreed that I needed a new coil, after a lengthy discussion with their service tech and then their sales agent, I decided to replace our entire system (a/c and furnace).
I called my home warranty, and told them to cancel any order/claim with Baptist, and asked for a cash out for the coil replacement, so I could use that money with the company of MY choosing.  My new a/c and furnace are being installed as we speak, by a much more professional and thorough company!

They did an great job. The installation took quite a while but after it was installed the house cooled down very quickly. They were very accommodating with the billing as this was an unexpected repair. They were very nice and personable during every interaction I had with them. They seem to be a really great local company.

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They're professional, honest and trustworthy. They are time efficient, affordable and easy to work with.

Baptist Heating and Air did a great job, they were able to schedule my appointment, fast.  They arrived on time and completed work in a timely fashion.  He also informed me of two things that could be done to have better efficiency.  I appreciate their honesty and further explanation of the 2 extra items that could be fixed and how that would benefit us, without making me feel like I had to fix them right away.

This is the third service Baptist Heating and Air has performed for me.  I am very pleased with the service I have received.  They are very prompt and easy to work with.  They are flexible with their scheduling and always call when they are on the way, and arrive within the indicated timeframe.  They do not try to nickel and dime you with additional fees, but will suggest necessary repairs.  They do not exert any pressure for these services and I truly feel they are making legitimate suggestions.  I recommend them with no hesitation.

I described what the furnace was doing over the phone prior to the serviceman coming. Also gave them the model # of the furnace. Since it was a Sunday they said that the suspected defective part was not "in stock" but if I would email them a photo of the face of the furnace (after cover removed) it would ensure they arrived Monday morning with the correct part.... and I would be their first stop of the day. On Monday the serviceman showed up on-time. Confirmed source of problem (Sheared shaft on motor). Replaced with the correct part, thanks to our earlier phone call, my detailed description of what the furnace was/was not doing, and sending them the photos they requested. The serviceman was very knowledgeable about many aspects of the furnace and how to do preventive maintenance myself. Nevertheless, I chose to buy their semi-annual tune-up plan because of the positive experience I had with the service tech. I even called their home office to praise the way this technician interacts with customers. I was very satisfied.

Very professional! They were sent to us through our home warranty program and we were very impressed. We would definitely call them again!