B-DRY WATERPROOFING

THEY DID WHAT THEY SAID THEY WOULD DO. WE HAVE A BATTERY BACK UP ON A SUMP PUMP, AND WE WANTED THEM TO PUT IT ON A TABLE INSTEAD OF THE FLOOR AND THEY DID COME BACK PRETTY QUICKLY AT NO CHARGE.

THE INITIAL CONTACT WAS SOMEWHAT FRUSTRATING. I HAD TO LEAVE A MESSAGE. WHEN THEY RETURNED MY CALL THEY ASKED SEVERAL QUESTIONS AND SAID THEY WOULD GET BACK TO ME. AFTER 3 DAYS, I CALLED THEM AND WAS TOLD THEY WERE WORKING ON IT. FINALLY, I GOT ON THEIR SCHEDULE FOR A MONTH OUT. LUCKILY WE HAD CHANGED OUR MINDS AND WERE IN NO HURRY. IT WAS WORTH THE WAIT THOUGH. RANDY WAS PROMPT, VERY THOROUGH, VERY KNOWLEDGEABLE AND VERY POLITE. THERE WAS NO PRESSURE AND HE WAS COMFORTABLE PROVIDING RECOMMENDATIONS ON HOW TO POSSIBLY SOLVE THE PROBLEM WITH GRADING AND PATIO REPAIRS, OPPOSED TO PURCHASING HIS PRODUCT. WE ARE GOING TO PURCHASE HIS PRODUCT, BUT AFTER WE FIRST MAKE THE EXTERIOR REPAIRS AND PREP THE BASEMENT. RANDY BROUGHT DOCUMENTATION AND WAS ABLE TO PROVIDE US WITH A COPY OF THE WARRANTY FOR US TO KEEP FOR REVIEW. HAD THE RIGHT EXPECTATION BEEN SET UP FRONT ON THE FIRST CONTACT THIS WOULD HAVE BEEN AN "A" EXPERIENCE.

THEY CAME OUT AND TOOK ABOUT AN HOUR LOOKING AT OUR SITUATION, AND TOLD US THAT WE HAD A DRAINAGE PROBLEM AND THAT HE COULD SELL US WATERPROOFING, BUT WE WOULD BE BETTER SERVED WITH A LANDSCAPING COMPANY.

RANDY WAS EXTREMELY KNOWLEDGEABLE AND VERY HELPFUL WITH HIS COMMENTS. HE HAD OUTSTANDING KNOWLEDGE AND HE WAS VERY HONEST. I WOULD RECOMMEND HIM TO ANYONE THAT MIGHT NEED THE SERVICE.

THE SYSTEM SEEMS GOOD EXCEPT FOR ONE THING, THE FIREPLACE WAS STILL DAMP AND ALLOWED SMALL AMOUNTS OF WATER TO REACH THE CARPET WHERE IT MEETS THE FIREPLACE. I BELIEVE B-DRY SHOULD PROVIDE A TOTAL SOLUTION FOR $8500. THE OWNER WAS SUPPOSED TO HAVE A MASON COME OUT TO ESTIMATE FURTHER WORK. I CALLED SEVERAL TIMES, BUT HE IS POOR ABOUT RETURNING CALLS AND EVENTUALLY B-DRY JUST DROPPED IT AND DID NOTHING.

VERY PLEASED. DID INTERIOR TRENCHING, PROFESSIONAL, SUMP PUMP INSTALLED. I WAS UNHAPPY WITH ONE ASPECT OF PLUMBING WORK, HAD MY OWN COMPANY RESOLVE IT. I SENT THEM THE BILL, AND THEY PAID IT.

THERE WAS A SINK HOLE IN CEMENT AND ADDED MORE CONCRETE TO FIX DID. GOT US SCHEDULED QUICKLY BEFORE ALL THE RAIN CAME.

MET THEM AT A HOME SHOW WERE THEY OFFERED A DISCOUNT, THEY WENT ABOVE AND BEYOND, GREAT AT RESPONDING TO QUESTIONS, PROMPT, PROFESSIONAL. DUG 2 FEET TRENCHES AROUND THE THE HOUSE TO INSTALL PLATING DURING VERY BAD WEATHER. THE CLEANUP WAS OK, WITH ONLY A FEW ISSUES CONSIDERING THE CONDITIONS THEY WORKED IN. VERY PROFESSIONAL

THEY CAME OUT AND FIXED THEM AND REPAIRED THE FOUNDATION AND REINFORCED THE WALLS WITH A DURA-GRIP ANCHORING SYSTEM. I WAS VERY IMPRESSED, BECAUSE I ASKED THEM TO TRY TO PRESERVE AS MANY OF THE BRICKS AS POSSIBLE SO THEY COULD BE USED AGAIN, AND THEY HONORED MY REQUEST MORE THAN I WOULDVE EXPECT THEM TO.

CLEANUP AFTER WORK WAS FINISHED WAS ONLY FAIR.

TOTALLY PLEASED. NOW PERFECTLY DRY AND LIFE OF HOUSE WARRANTY HAS BEEN RECEIVED.

THEY WERE VERY CLEAN (PROTECTED FLOORS) AND HARD WORKERS!

I CALLED FOR HELP, BUT THEY EXPECTED ME TO DO THE DIAGNOSTICS!

THEIR SYSTEM WORKS AS REPRESENTED. OUR INSTALLATION WAS DONE JUST BEFORE THE HEAVY RAINS OF MAY 2002. THE SYSTEM PERFORMED AS DESCRIBED AND KEPT OUR BASEMENT DRY. I THOUGHT WORKMANSHIP ON INSTALLATION OF COLLECTION SYSTEM & BACKFILL OF CONCRETE WAS VERY GOOD. THEY DID NOT DO DRY WELL IN THE MANNER THAT WAS AGREED TO, BUT THEY CAME BACK & RE-DID IT. A COUPLE OF CARELESS MISTAKES HAPPENED: GOT TRUCK HUNG UP IN MUD IN FRONT YARD & A BROKEN BASEMENT WINDOW. BUT THEY REPAIRED DAMAGE ON BOTH ITEMS BEFORE JOB WAS OVER. THEY TRY TO MAKE THINGS RIGHT.

MY FIRST CALL TO GET AN ESTIMATE WAS FINE. AFTER A FEW MINUTES OF GIVING DETAILED INFORMATION ABOUT MY SITUATION, THE WOMAN SAID HER SUPERVISOR WOULD CALL BACK TO SET UP A TIME. A 2ND WOMAN CALLED BACK (I ASSUMED IT WAS THE SUPERVISOR) & LEFT A MESSAGE FOR ME TO CALL SO I CALLED HER BACK... I ASKED FOR HER, UPON WHICH SHE PLACED MY CALL ON HOLD, AFTER A FEW MINUTES, TOLD ME SHE WAS LOOKING FOR A SUPERVISOR

WORKERS HANDLED THE JOB SITUATIONS AS IF THEY HAVE DONE THIS MANY TIMES BEFORE. THEY HAD A SUPERVISOR INSPECT THEIR WORK AT THE END. COMPLETED TIMELY- IT WAS A LOT OF HARD WORK.

ADVISED WHAT WE NEEDED TO DO INSTEAD OF CHEATING US OUT OF MONEY.

SHOWED UP ON TIME. DID A GREAT JOB OF DUST PREVENTION, ETC. LEFT BASEMENT IN GOOD SHAPE AFTER CLEANUP. WOULD HIGHLY RECOMMEND.

EVERYONE WAS VERY HARDWORKING & CAREFUL. IT IS EXPENSIVE, BUT WELL WORTH IT FOR THE QUALITY OF WORK, AND TO KNOW OUR HOME WILL BE DRY. THE WARRANTY IS FOR THE LIFE OF THE HOUSE, AND WILL BE PASSED TO THE NEXT OWNER.

USED THEM BEFORE-FOUND THIS COMPANY TO BE VERY SATISFACTORY!

EXCESSIVE CEMENT WAS DUMPED ON MY BACK YARD. THE YARD MAN BROUGHT THIS TO MY ATTENTION. HE HAD TO BREAK IT APART TO CLEAR IT AWAY. I CALLED THE OFFICE AFTER DISCOVERING THAT A PIPE LEADING FROM THE AIR CONDITIONING UNIT HAD NOT BEEN REPLACED. THEY CAME BACK OUT AND PUT IT UP. THE LADY WHO WAS THE OFFICE MANAGER WAS VERY KIND AND HELPFUL WHEN I HAD REASON TO CALL HER. ALSO THE SUPERVISOR WAS NICE.

VERY PROFESSIONAL. REPRESENTATIVE THOROUGHLY EXPLAINED PROCESS. WORK WAS DONE PER PROPOSAL, ON-TIME, IN A PROFESSIONAL MANNER.

THIS COMPANY REALLY CARES ABOUT IT''S PRODUCT AND CUSTOMERS AND DOES EVERYTHING POSSIBLE TO DO IT RIGHT. THERE IS GOOD COMMUNICATION BETWEEN THE JOB FOREMAN AND THE MANAGER. FOLLOW UP PHONE CALLS OCCUR DAILY BETWEEN THE CUSTOMER AND THE OFFICE. THERE WERE NO SURPRISES AND VERY, VERY GOOD COMMUNICATION. THE ESTIMATE LASTED 2-1/2 HOURS AND INCLUDED AN EXCEPTIONAL PRESENTATION. A QUESTION/ANSWER SHEET WAS FAXED TO ME AHEAD OF THE ESTIMATE. I WAS VERY IMPRESSED. I HAD ONE OTHER ESTIMATE FROM A COMPETITOR. IT WAS NOT AS THOROUGH AND ABOUT $1500 MORE EXPENSIVE.

THEY ARE EXCELLENT!! VERY COURTEOUS CREW, STAFF, AND JUST EXCELLENT ALL AROUND!!! A GREAT PLEASURE TO WORK WITH, AND GREAT QUALITY OF WORK!!!

REPRESENTATIVE (BRENDA KELLEY) THOROUGHLY EXPLAINED WHAT WAS NEEDED TO CORRECT OUR SITUATION BEFORE THE WORK WAS DONE AND WE WERE NOT PRESSURED IN THE LEAST. THE WORKERS KEPT US INFORMED AS THE PROJECT PROGRESSED AND WERE VERY FRIENDLY.