B-DRY WATERPROOFING

waited for there was a small area still effected by the rain they kept their word and came right out to fix the problem. I also had a problem with a clamp on my sump pump and did excellent work for a reasonalble price

Overall, it went well. There were some issues with punctuality due to a storm in OH that delayed them arriving at my home, which was a problem because of my work obligations. Communication could have been better. However, as soon as I called, they were very responsive and apologetic, which goes a long way. The work they did was as expected. The main contractor also gave me advice to call someone to check out the drainage system, which may be my problem. I greatly appreciated his suggestion to help troubleshoot my overall problem, rather than just put a bandaid on it.

It has a lifetime warranty as long as the sump pump was working. Our lawn irrigation system broke and flooded everywhere. There was not a drop a moisture anywhere and I had water from the front of the house, to the back and beyond. They were very neat, punctual, tidy, and very efficient. I would hire them again and I have been recommending them to people ever since.

A lot of people said they wouldn't make good on their warranty and come back out, but they really did. Overall I was satisfied with them. The drain did fail though and no one could figure out why, but they did fix it.

A year ago, we had a basement flood that caused extensive damage to the downstairs full bath, the two bedrooms and the large living area. We spent a lot for new carpeting. When we began to see leakage onto the floor of the bedroom entirely embedded in the dirt. We sought 3 quotes and selected the Be Dry solution as the best and the most reasonable price for the service. They called within 48 hours to make an appointment for the service. Since they needed to work in 3 of the basement rooms, the service took more than one day. They always give a date and time for return service and appeared within 15 to 30 minutes of the specified time. WE are very pleased with their work and are completing the updates to the downstairs bathroom and living area.

We had B-Dry install a basement perimeter waterproofing system about 25 years ago. The original B-Dry franchise for central Indiana is no longer in business but the national service representative came to our assistance when we had some water seep into the basement during the wet Spring of 2011. The company had our information on file and there was no question about honoring the lifetime warranty. The only issue was responsiveness. Rick lives in northeast Ohio and serves an area including Ohio, Indiana and Wisconsin, so it took him a month to get to us. He was very professional and did good work.

When it came time to show up and do the work the person scheduled to do the job had a family emergency that delayed the work a week. I sympathize with this and it wasn't a big deal except they were a little vague on when the work actually would begin, contributing to the B score for punctuality. They worked quickly and cleanly but when I tried to confirm that they had connected the two troughs the installer said "no, there's that cinderblock wall, cold air return duct work, yada, yada..." Huh? There was a hole there for the duct so it was basically the same surface they already dug through. It didn't dawn on me then that not connecting them meant the one sump could overflow negating our nifty one battery backup plan. So, they left and I had to call the office the next day to talk to the salesperson about why the work was not completed as planned. This is where it got very unpleasant. I left several messages for the sales person to call to discuss this and he would not call me back. I had to call several more times and when I finally did talk to him he seemed to not understand at all what we discussed in his sales pitch. He said he needed to discuss it with the installer and he would call back. A few days later I had to call AGAIN! Now the issue was the duct work and "they don't remove duct work, that's the homeowner's responsibility". Well, ok, could we have had a conversation about that when they were here, not just, "no, we couldn't"? It ultimately took me 5 minutes to remove the ductwork. I had to demand they come back and at least look at it and they said they would come back the next time they had work in Indiana. Again, I was patient for a few days. Finally I came to my senses and called them back demanding they come ASAP. They didn't complete the work so why should I wait for them to come to my area, I should be the reason they come to my area! This, plus the lack of responsiveness on the part of the sales person, resulted in the D for responsiveness. They came back a day later and ultimately were able to connect the two systems. They were jack hammering much longer than the first time they were here leading me to believe they just didn't want to work that hard the first time. Would I recommend the B-Dry system? Yes, the parts of our basement that have had this done have been dry despite several hard rains and local flooding. It's sad when service detracts from a good product and you have to work so hard to get a company to fulfill its commitments. I'm not sure why my call was directed to the Columbus OH company because the North Salem In folks were much more responsive.

They gave me the cheapest quote. I liked what they told me about the system they would install, the warranty, and the price. When I called them to say I would use them, they never called me back. He came when he said he would come, but I wouldn’t use them again because they didn’t get back to me.

B-DRY WATERPROOFING is the main company that gave me the quote that another company would do the work for if I decided to pay for the services. I was impressed with the company. The representative that quoted me came all the way out from Columbus, Ohio. I decided not to go with them because it was a very expensive project. I figured I could figure something else out. Nonetheless, they were really professional.

They were on time and they cleaned up after themselves. It seems to be working. The guy, with whom I talked to the first time, came out a couple of different times when I had questions. He reassured me and went over again what stuff was going to be done. He was very professional and informative.

They did a really good job and I ve had no more problems with my basement since.

Estimated three days to complete. It took them two days. Installed to our satisfaction.

The system has proven to work perfectly. They were very honest about what exactly I needed and gave good advice for what would work for my home, and what he would do in the situation. He had good prices and very logical in his estimates. This required a lot of handwork, and they did a great job. If anything did go wrong, they promptly corrected them, and really bent over backwards to help me. They are a small company but their service was top notch. Their primary concern was making sure I had exactly what I needed at a reasonable price, and they stand by their work, it is all good quality and backed by warranty. They cleaned so well afterwards. We would definitely use them again!

They ran into some problems in the basement and they were able to promptly get it taken care of and get the work done close to when they said they would.

They installed the system in July '05. Didn't notice any problems with the system until about six weeks ago I noticed some water in the basement coming from an area close to one of the sumps, as well as our water softener. I had our plumber check the softener tank for leaks; he noticed none, but found mold on the drywall behind the tank. He noticed water leaking from under the wall in the area when the sump pump kicked on. We went outside to check the discharge line, and saw the line terminated only 18" from the foundation. He determined this was absolutely the issue with our wet basement, that the line was improperly designed/installed. I called BDry to look at the issue, and they refused to come to our house to look, that "the sump was out of warranty", "it wasn't their responsibility". They were very busy, and their NEW INSTALLATIONS TOOK PRIORITY OVER ANY SERVICE ISSUES(!) They blew us off without looking at their own work that was improperly installed!

Outstanding service and work. Randy did an extensive investigation as to the source of our water issue and recommended a solution that was much less expensive than we anticipated. Came a week earlier to do the job than originally scheduled. The workmen were professional, neat and hardworking. Clean up was above and beyond. We have had no water in basement since work was done in mid-April - we certainly would have given the amount of rain. A success!

Representative came out to the house promply. Seemed to be knowledgeable. Left an estimate for the water proofing but could not estmate the wall repair. Said he would get back to me. No responmse in two weeks. I called to check on estimate for wall. Secretary promised to ask rep about estimate. Two additional weeks and I have not heard from the Co. Job given to another company.

RANDY, THE ESTIMATOR, WAS FABULOUS. OF ALL COMPANIES CONTACTED, HE WAS THE ONLY ONE THAT WAS ON TIME. HE WAS THOROUGH, EFFICIENT, AND PROFESSIONAL. THE WORK WAS DONE IN A TIMELY MANNER, AND THE CLEAN UP WAS GOOD. THERE WERE A FEW THINGS THAT THEY NEEDED TO COME BACK TO FIX, BUT THEY DID SO PROMPTLY AND WITHOUT COMPLAINT. ROLAND, THE FOREMAN, WAS FRIENDLY, RESPONSIVE AND COURTEOUS. MY ONLY DIFFICULTY WITH THIS COMPANY IS THE FRONT OFFICE. THEY RARELY ARE AVAILABLE, AND IT'S NEARLY IMPOSSIBLE TO REACH SOMEONE BY PHONE. OVERALL, IT WAS A GOOD EXPERIENCE, EVEN THOUGH I WOULD RATHER NOT HAVE HAD THE FLOODING PROBLEMS AT ALL! THE TRUE TEST WILL BE WHEN THE FIRST BIG RAINS COME.

DID NOT DO ANY WORK YET, BUT HE WAS VERY KNOWLEDGEABLE, HELPFUL AND POLITE. WE WILL CONTACT THEM AGAIN IF SIMPLE MEASURES DO NOT SOLVE THE PROBLEM.

I CALLED THIS COMPANY TO GET AN ESTIMATE FOR BASEMENT WATERPROOFING. AFTER BEING QUESTIONED A LOT ABOUT THE JOB TO BE DONE BY THE TELEPHONE OPERATOR I WAS THEN TOLD THAT A SCHEDULING PERSON WOULD CALL ME BACK TO SCHEDULE THE ESTIMATE. I FINALLY GAVE UP ON HEARING FROM THEM AND THEN ABOUT 4 OR 5 WEEKS LATER THEY CALLED AND WANTED TO KNOW IF I WAS STILL INTERESTED IN GETTING AN ESTIMATE. I TOLD THEM NO. I COULD NOT DO BUSINESS WITH A COMPANY THAT DID NOT CARE ABOUT PROMPT CUSTOMER SERVICE.

RANDY SHOWED ON TIME TO THE MINUTE. HE LISTENED TO MY EXPLAINATION AND ANALYSIS OF OUR PROBLEMS & CONFIRMED MOST OF WHAT I WAS THINKING. THIS WAS ON FRIDAY AFTERNOON AND ONE WEEK LATER THE JOB WAS DONE. GOOD HARD WORKERS WITH A LOT OF SKILL. SO FAR I AM VERY SATISFIED WITH THE RESULTS OF THE SYSTEM BUT AM RESERVING FINAL JUDGEMENT UNTIL AFTER WINTER MELTOFF & SPRING RAINS.

THEY HAD SOME VEHICLE PROBLEMS THE DAY THEY WERE TO COME, SO OUR WORK HAD TO BE POSTPONED. THEY WERE VERY APOLOGETIC AND CONCERNED ABOUT THE DELAY.

ESTIMATOR WAS VERY THOROUGH ON THE INSIDE AND OUTSIDE OF OUR HOME. HE GAVE US SUGGESTIONS FOR LANDSCAPING IMPROVEMENTS THAT WE WOULD BE ABLE TO DO OURSELVES. WALKED US THROUGH B-DRY'S SYSTEM AND IT'S BENEFITS. DID NOT TRY TO BADMOUTH THE OTHER COMPANIES, RATHER HIGHLIGHTED THE BENEFITS OF HIS. VERY KNOWLEDGEABLE AND PROFESSIONAL, WOULD WORK WITH THIS COMPANY IN THE FUTURE. ONLY DOWNSIDE WAS COST.

INSTEAD OF QUOTING US FOR WATERPROOFING THE BASEMENT, RANDY OFFERED LANDSCAPING SOLUTIONS THAT COULD BE DONE TO ELIMINATE OUR WATER PROBLEMS. WE WERE VERY IMPRESSED WITH HIS PROFESSIONALISM AND HIS WILLINGNESS TO HELP US EVEN THOUGH IT MEANT NOT BUYING HIS PRODUCT. WE WOULD DEFINITELY CALL UPON HIM IN THE FUTURE SHOULD THE NEED ARISE.

WORKED WITH MY TIGHT SCHEDULE TO DO THE WORK WHEN I NEEDED IT DONE. WORKERS HAD TO GO THROUGH MY HOUSE TO GET TO THE CRAWL SPACE... THEY WERE VERY CAREFUL NOT TO MAKE A MESS... COVERED FLOORS WITH PLASTIC, ETC... DID THEIR WORK QUIETLY AND EFFICIENTLY. SUPERVISOR ANSWERED MY MILLION QUESTIONS POLITELY!