B & W Plumbing Heating And Air Conditioning Co Inc

DAVID MCDONOUGH DID A GREAT JOB. HE WAS VERY PROFESSIONAL AND TOOK THE TIME TO EXPLAIN WHAT HE WAS DOING.

THEY SPOTTED A FEW OTHER ISSUES THAT NEEDED ATTENTION, WHICH MADE US HAPPY. WE MADE AN ESTIMATE FOR THEIR ESTIMATOR TO COME OUT LATER

MIKE, THE TECHNICIAN, ASSESSED THE PROBLEM WITHIN MINUTES AND STATED THAT I WOULD NEED A COUPLER, WHICH HE READILY RETRIEVED FROM HIS TRUCK. MIKE ALSO STATED THAT THE COUPLER WAS $385. MY NEIGHBOR GRABBED MIKES PRICE LIST AND IMMEDIATELY DISCOVERED THAT THE PRICE FOR THIS PART WAS ONLY $44. MIKE APOLOGIZED AND STATED THAT HE MUST HAVE BEEN LOOKING SOMETHING ELSE. MY NEIGHBOR ENGAGED MIKE IN CONVERSATION WHEREUPON HE SAID THAT HE WAS NOT SURPRISED THAT KEVIN DID NOT ASSIST ME ON THE EVENING OF MY INITIAL CALL, BECAUSE ACCORDING TO MIKE, "KEVIN IS LAZY". MIKE ALSO DISCLOSED THAT B & W DOESNT EVEN HAVE A MANAGER NAMED DAVE, AND THE ONLY DAVE THAT WORKS THERE IS A GENTLEMAN WHO CLEANS THE SHOP. I AM HORRIFIED ON HOW B & W CONDUCTED BUSINESS AND I WOULD NOT ALLOW THEM TO DARKEN MY DOORSTEP AGAIN!! AT THE END OF GIVING THIS REPORT, THEY DID OFFER A PEACE OFFERING OF $200 FOR MY TROUBLES, BUT THIS DIDN'T RESOLVE THE ISSUE, BECAUSE I FELT LIKE THE WORKERS WERE COMPLETELY IN THE WRONG.

THE ESTIMATE FEE WAS NOT MADE CLEAR BEFORE THE SERVICE PERSON ARRIVED AND THE FEE WAS A REAL SURPRISE.

I WOULD HIGHLY RECOMMEND DAVE MC DONOUGH WHO IS THE PLUMBER I USED.

I WOULD HIGHLY RECOMMEND DAVE MC DONOUGH WHO IS THE PLUMBER I USED.

B & W SENT A PLUMBER SAME DAY I CALLED.

IT WAS DONE IN A TIMELY FASHION WITH A TARP LAID TO PROTECT OUR FLOORS. THE PRICE WAS $3061.81 OF WHICH $75 (PAID FOR THE EVALUATION RUN) WAS SUBTRACTED. WE ARE PLEASED WITH THE RESULTS.

I WOULD RECOMMEND THEM ON LIVE TV IF I COULD THEY WERE FANTASTIC. B & W CAME UP WITH THE MOST SIMPLE AND LEAST EXPENSIVE SOLUTION. FROM OTHERS TO PIN POINT THE LEAK, I WAS HEARING THINGS LIKE "WE WILL JACKHAMMER HERE THEN IN THERE..." I WENT THROUGH 4 OTHER COMPANIES SAYING THEYD DO SOMETHING SIMILAR. THATS HARD ON YOUR NERVOUS SYSTEM NOT TO MENTION YOUR CHECK BOOK. B & W, HOWEVER, CAME IN WITH A STETHOSCOPE MUCH LIKE A DOCTOR USES TO PINPOINT THE LEAK. DID SO AND FIXED IT WITH MINIMAL INTRUSION. THINK ABOUT THE DIFFERENCE. B & W FOUND THE LEAK BEFORE THEY STARTED GOING INTO THE SLAB. WHAT A CONCEPT.

RETURNED CALL IN 1/2. CAME OUT IN A HOUR, WHEN HE SAID HE WOULD. STAYED UNTIL THE SYSTEM WAS WORKING PROPERLY, THAWED AND WATER REMOVED TO PREVENT DAMAGE TO ELECTRONICS INSIDE FURNACE. PLEASANT.

THEY TOLD ME THAT THE WORK WAS NOT THEIR RESPONSIBILITY. WE HAVE BEEN USING THEM FOR YEARS AND HAVE HAD A LOT OF WORK DONE BY THEM. I FELT THIS WAS NOT VERY GOOD CUSTOMER SERVICE.

PLUMBING WAS A LITTLE ON THE PRICEY SIDE, BUT THE HVAC WAS VERY REASONABLE. EASY TO WORK WITH AND PROFESSIONAL. CAME OUT WHEN I NEEDED THEM (SAME DAY).

ONCE YOU ARE AN ESTABLISHED CUSTOMER, THEY COME RIGHT OUT. THEY HAVE COME TO MY HOUSE FOR A COUPLE OF EMERGENCIES. THEY HAVE BEEN VERY GOOD TO ME. MOST RECENT VISIT WAS NO CHARGE.

JASON IS REALLY GOOD! HE DID A REALLY GOOD JOB OF CHECKING OUT THE UNIT, WASNT PUSHY BY SELLING THE MEMBER SOMETHING THEY DIDNT NEED

THE PART WAS COVERED, LABOR WAS NOT.

RAN INTO SEVERAL PROBLEMS THAT OTHER COMPANIES WERE ABLE TO PREDICT. THIS SERVICE PROVIDER CLAIMED OTHERS JUST WANTED TO PAD THE BILL. THEN THEY RAN INTO THE EXPECTED DIFFICULTIES. THEY DID THEIR BEST TO MAKE THINGS RIGHT, EVEN ABSORBING SOME OF THE EXTRA COST. ENDED UP HAVING UNIT PULLED AND REPLACED WITHIN A MONTH.

SERVICE PEOPLE WERE FLIPPANT, TRIED TO OVERCHARGE. TOLD ME I NEEDED TO REMOVE ALL PIPING AND HAD TO BE REPLACED. I HAD ANOTHER COMPANY DO THE WORK FOR 185.00 RIGHT AWAY.

VERY GOOD -- GAVE GOOD ADVICE ON HOT WATER HEATER AS WELL.

TOOK BURNERS OUT AND CHECKED THEM, DID A GOOD JOB, VERY PLEASED

VERY PLEASED WITH PROFESSIONAL & COURTEOUS SERVICE. MANAGER WORKED W/ME ON PRICE AND ALSO THREW IN A 5% DISCOUNT.

FIXED A/C, PROFESSIONAL, COMPETENT, DID A GOOD JOB.

REPLACED ALL PLUMBING. NEAT, CLEAN, PRICE WAS COMPETITIVE. 4 STAR.

EXCELLENT WORKMANSHIP, REPLACED BATHROOM.

HAS COME OUT FOR TWO DIFFERENT THINGS AND BEEN VERY GOOD.

VERY CLEAN, POLITE. EVERYONE WAS IMPRESSED.