B & W Plumbing Heating And Air Conditioning Co Inc

Very fast service, and very responsive.

They came when they said they would. Called ahead to alert us they were on the way. Job was done very well and very efficiently. We are very happy with the service.

Steve Stidham came to provide an estimate on a new AC. He took the time to learn about my needs and took measurement carefully. He provided me with several options.

It went fine , they call before they came also they were tidy and fix it and I was happy.

They were incredibly responsive when I requested an appointment. Through absolutely no fault of their own, I had to cancel the appointment. However the young woman on the phone could not have been more helpful or pleasant on the phone! Absolutely wonderful to work with and will definitely reach out in the future when things have settled!

They did an excellent job and was very fast and efficient. I would definitely hire them again.

I had to call around for this project, and B & W was the only company that actually knew what I was talking about when I explained that I needed an incinerator removed from my basement. My house is a Broad Ripple bungalow built in 1956 so I'm sure I'm not the only Indy resident out there who had one of these monsters lurking in the basement! The man who came out to do the estimate was knowledgeable and helpful. We were able to set up an appointment to do the work the following week and everything went smoothly. Friendly and efficient technicians, reasonable price. Would hire again.

I contacted B&W when another company gave me a high estimate to fix my HVAC I am glad i did . They found the problem that the first company missed. They fixed it for $1400 less than the first companies estimate. I will use them agai

I can't say enough good things about B & W's technician, Dontril Williams. This is at least the second time he has been sent to our house over the years. He always sticks with the job until it is done and done right. He brings intelligence to any problem and works very hard to get the job done for the customer. He told us we just needed a cartridge replaced in the shower instead of replacing all the fixtures; he did replace the sink faucet; and he replaced the toilet with the toilet we had purchased. He was here for over 2 hours, wore a mask the whole time, and cleaned up any messes. He's the friendly plumber you would always wish to have.

We called on a Monday. They came Tuesday morning and replaced a two foot section of pipe that had a slow leak. Our serviceman took all the necessary COVID19 precautions.

I was very happy with the technician Michael Bratton. He came out within an hour of my phone call to Crystal, who was very helpful and informative. I appreciated her knowing who would be best to send out for my plumbing issue. Michael diagnosed the issue quickly--it was a broken shower handle--but it broke on the inside. So water was flowing out but the knob would not turn the water off. Michael gave me the choice of his getting the shower handle from Lowe's and putting it on or my getting the shower handle and putting in the one screw to hold it on. He showed me which handle to get, including the aisle and bay. I chose to put it on myself, which kept the cost down. Michael also gave me the senior discount, which helped. I will definitely use B & W in the future! They truly are an honest and trustworthy family business!

Excellent. Even noticed a possible installation problem (installed by another company) with my scalewatcher that technician is investigating.

Excellent warranty and response to my multiple questions. It was not the lowest bid, but felt the equipment, warranty and customer service outweighed the price difference. Signed contract--installation will occur later in the month.

The technician showed up on time, was very careful in analyzing what needed to be done and completed the work in a professional manner.

Mostly great, installer forgot a part for the humidifier and has not yet returned to finish. I also anticipated a follow-up call, but have not received one. I am happy with my product.

Dontril Williams and his associates very friendly, efficient, and professional. We were very pleased with our hiring of B&W Plumbing.

Michael, the technician quickly went to work assessing the problem and replacing the pipe. Was polite, professional. Appears to have done a good job.

I described my problem to the tech and he immediately guessed what the issue was. Sure enough, the part he suspected was the culprit. Thankfully, he had a replacement with him (that was even higher rated than the one I had) and had my unit running again in under half an hour. Would definitely recommend and use again.

Single serviceman handled the project and had it done quickly and efficiently

I haven't really used another company for over ten years. They've come up with creative solutions to problems that I've had. They're very professional, they're punctual, their pricing is good. Communication is very good.

I have a plan with them. The price is a little high but I think it is worth it. I am pleased with them.

Work done quickly and professionally.

Was able to get appointment within a day of contacting them about replacing my water heater. Were prompt in arriving & got it installed in good time.

Just one worker came out to complete the service. It took about an hour to complete the service. They left the area very clean. They did what they were asked to do. Right now we just have a contract with them to do our seasonal maintenance for our furnace and air conditioner.

It was $12,000. There were lower cost options, but we went with the high-end system. It was a high efficiency, multi-speed, multi-variable, I don't know. We love it! It’s been absolutely great!