B & W Plumbing Heating And Air Conditioning Co Inc

EXPEDITIOUS RESPONSE. FAIR PRICE. PROFESSIONAL WORK.

AFTER CALLING SEVERAL HIGHLY RATED LOCAL PLUMBING BUSINESSES FROM ANGIE'S LIST, B&W WAS THE ONLY ONE THAT SEEMED CERTAIN THEY COULD FIX IT AND DO IT THAT SAME DAY. (HAVING THE RIGHT PARTS FOR THE MAKE AVAILABLE) RAY CALLED AHEAD OF HIS ARRIVAL AS I INSTRUCTED AND QUICKLY REPLACED THE DEFECTIVE PART. THE MINOR GRIPE I HAD WAS THE ALMOST $200 THEY CHARGED FOR THE 20 MINUTE INSTALL IN ADDITION TO THE ACTUAL COST OF THE PART, WHICH RAY SAID WOULD PROBABLY COST AROUND $80 TO A $100 FROM A PLUMBING SUPPLY HOUSE. THEY GUARANTEED THE JOB FOR 30 DAYS AND GOT OUR HOT WATER GOING BEFORE WE EVER REALLY MISSED IT. THEY DELIVERED AT A PRICE. ONE HIGH RATED PLUMBER ON THE LIST I CALLED SAID THE EARLIEST THEY COULD GET TO IT WAS 2 DAYS LATER! OTHER'S SAID THE PARTS MIGHT BE HARD TO GET, BUT NOT B&W. I'D USE THEIR SERVICE AGAIN. ADMITTEDLY, I HAVEN'T HAD TO PAY A PLUMBER RECENTLY SO MAYBE THE CHARGE ISN'T TOO UNREASONABLE.

FROM THE INITIAL CALL TO COMPLETION OF THE JOB TOOK NO MORE THAN 2 HOURS! THIS IS EXCELLENT CUSTOMER SERVICE. I HIGHLY COMMEND B&W FOR SUCH AN IMMEDIATE AND COURTEOUS RESPONSE. ALSO, THE VERY PERSONABLE SKILLED TECHNICIAN WAS ACCOMPANIED BY AN APPRENTICE WHO IS LEARNING THIS SKILLED TRADE. HE HAS AN EXCELLENT MENTOR WHO IMMEDIATELY ASSESSED AND RESOLVED THE PROBLEM VERY QUICKLY. ADDITIONALLY, BY USING OUR ANGIE'S LIST MEMBERSHIP, WE WERE ABLE TO PRINT A B&W PLUMBING MONEY-SAVING COUPON THAT WAS ACCEPTED AND APPLIED TO OUR BILL. THANK YOU FOR GREAT CUSTOMER SERVICE AND AN OPPORTUNITY TO SAVE SOME MONEY!

JEREMY WAS POLITE. HE HAD TO CONFIRM THE MODEL # SEVERAL TIMES (BECAUSE ANOTHER COMPANY DIAGNOSED THE PROBLEM). THEY WERE $250 (APPROX) CHEAPER THAN THE OTHER COMPANY.

I MAY HAVE PAID A BIT MORE THAN I HAD TO, BUT THEY DID A GOOD JOB AND SHOWED UP WHEN THEY SAID THEY WOULD. THE PLUMBER GAVE ME MY CHOICES ON DISPOSALS AND AGREED WITH MY ASSESSMENT THAT I DID NOT NEED THE BEST ONE. OVERALL, IT WAS A GOOD EXPERIENCE AND I PLAN TO USE B&W AGAIN IN THE FUTURE FOR SOME OTHER WORK.

DAVID WAS VERY PROFESSIONAL, FRIENDLY AND EXPLAINED THE PROCEDURE, AS WELL AS ANSWERED MANY QUESTIONS THAT I ASKED.

THEY CAME AND LOOKED AT IT AND FIGURED OUT THAT IT NEEDED A NEW THERMOSTAT. WHEN I BOUGHT THE HOUSE, THERE WAS A ONE YEAR HOMEOWNERS WARRANTY AND B&W WORKED WITH THE INSURANCE COMPANY TO GET THIS PAID FOR. THEY FILLED OUT THE FORMS AND FAXED THEM IN SO THAT I GOT MOST OF MY MONEY BACK!

THEY WERE ABLE TO FIT US IN AT A VERY BUSY TIME. WERE POLITE AND HELPFUL. THE HOUSE WAS QUICKLY COOL AGAIN! NO HARD SALES JOB EITHER!

ONCE THEY GET TO KNOW YOU AS A CLIENT, THEY TRY TO SEND THE SAME PEOPLE OUT. I'VE USED THEM FOR ABOUT 15 YEARS.

WE HAD TO HAVE THAT COIL FIXED IN ORDER TO SELL OUR HOUSE. OUR ONLY ALTERNATIVE WAS TO PURCHASE A NEW HEATER WHICH B & W COULD HAVE ENCOURAGED US TO DO BUT DIDN'T. THEY WERE HONEST AND CALLED AROUND FOR A HALF-HOUR TO FIND OUT IF THERE WAS A KIT AND THERE WAS. THEY SENT THEIR MOST EXPERIENCED TECH OUT TO DO THE REPAIR AND IT WAS A SUCCESS. WE HAVE USED B & W FOR MANY YEARS AND HAVE NEVER EVER HAD A BAD EXPERIENCE WITH THEM. THEY ARE ALWAYS ON TIME, POLITE, INFORMATIVE, AND REASONABLY PRICED.

I WAS NOT TOLD IN ADVANCE THAT I WOULD HAVE TO PAY $75. THIS WAS PRIOR TO ME BEING AN ANGIE'S LIST MEMBER. I ALSO WAS NOT CONVINCED THAT THE SOLUTION THEY PROPOSED WOULD WORK FOR MY PROBLEM. I WOULD NEVER CALL THEM AGAIN.

B&W ANSWERED THE PHONE PROMPTLY AND HAD A REPRESENTATIVE AT OUR HOME WITHIN TWO HOURS. WORK WAS COMPLETED WITHIN 1/2 HOUR. EXCELLENT RESPONSIVENESS AND PROFESSIONALISM.

BRYAN DID BOTH THESE JOBS; THE FIRST WAS UNEXPECTED, AND HE FIXED THAT RIGHT AWAY, AND HE CLEARLY EXPLAINED OPTIONS ON THE HOT WATER LINE REPAIR AND SUGGESTED A WAY TO FIX IT QUICK AT A REASONABLE COST--A MODEL FOR CUSTOMER SERVICE

THE REASON I HIRED THEM IS THAT IT WAS CLOSE TO A HOLIDAY AND THEY WERE ABLE TO RESPOND.

THE FIRST TECH THAT CAME WAS GREAT AND VERY SLICK AND KNOWLEDGEABLE BUT THEN HE LEFT THE COMPANY AFTER DOING MY ESTIMATE. THEN THERE WAS ANOTHER TECH AND HE WAS EVEN MORE KNOWLEDGEABLE ABOUT THE KIND OF DIFFERENT DUCT WORK IN THE HOUSE (3 DIFFERENT KINDS) BECAUSE I WANTED TO ADD SOME ADDITIONAL DUCT WORK. EVEN THOUGH THESE GUYS REALLY SEEMED TO BE ON TOP OF THINGS, THEY WERE NOT THE BEST PRICE.

THEIR PRICE WAS MUCH LOWER THAN OTHER BIDS. RAY WAS EXCELLENT. THE ESTIMATE WAS GIVEN ON THURSDAY AND THE WORK WAS DONE ON MONDAY.

WE ALSO HAVE A SERVICE CONTRACT. ALL THREE TECHNICIANS THAT HAVE BEEN HERE HAVE BEEN VERY PROFESSIONALLY IMPRESSIVE. THEIR 'DISPATCHER' (???) STEVE, STAYS ON TOP OF THINGS AND KEEPS YOU POSTED. THIS IS A VERY RELIABLE COMPANY.

A BIT ON THE PRICEY SIDE, BUT IF YOU NEED A PLUMBER IN A HURRY YOU CAN RELY ON THEM TO BE QUICK AND RESPONSIVE! THIS COMPANY HAS COME THRU FOR ME SEVERAL TIMES WHILE WORKING PROPERTY MANAGEMENT FOR SEVERAL RENTAL PROPERTIES ALL OVER THE CITY.

THEY THOROUGHLY INSPECT THE OUR UNIT TO MAKE SURE IT IS READY FOR THE SEASON. THEY ARE VERY PROFESSIONAL AND EXTREMELY RESPONSIVE. THEY HAVE A REAL SERIOUS COMPLETE OPERATION. THEY ALSO DID PLUMBING WORK FOR US: CAP OFF LINES IN THE BASEMENT, ADJUSTED WATER PRESSURE, FIXED 40 YEAR OLD FAUCET, FIXED PIPE ON SHOWER FOR WATER FLOW, NEW BALL AND FLAPPER ON TOILET AND MISCELLANEOUS PLUMBING WORK ($247).

I'VE USED THEM MANY TIMES AND THEY'VE ALWAYS GOTTEN THE JOB DONE. I'M NOT SURE HOW THEY ARE ON THE PRICING, BUT I DO KNOW THAT THEY DO QUALITY WORK.

CALLED THEM IN THE MORNING AND CAME OUT THAT SAME DAY. I WAS VERY PLEASED!

ONE DAY THEY WERE LATE BUT THEY DID A GOOD JOB.

VERY CLEAN AND COOPERATIVE AND RELIABLE. OLD SYSTEM WAS A HEIL (NO LONGER MADE) AND THE HEAT EXCHANGER WAS CRACKED. THEY RAN INTO PROBLEMS, BUT THEIR QUOTE DID NOT CHANGE. THEY HAD TO REMOVE THE OLD SYSTEM (HUGE!) AND REPLACED IT WITH AN AMANA AND NEW FILTER. TOOK OVER 5 DAYS. THEY THOUGHT THEY HAD TO INSTALL NEW HEAT VENTS IN ROOF, AND THEY CAME OUT 3-4 TIMES TO TRY TO GET UP ON MY 3-STORY QUEEN ANNE (STEEPLY PITCHED) ROOF, AND FINALLY BROUGHT OUT A CHIMNEY/ROOFING SPECIALIST TO INSPECT IT. THEY HAD TO END UP PUTTING VENTS IN FOUNDATION WALLS INSTEAD FOR AN ADDITIONAL $1500. VERY HONEST, AND HAD GREAT FOLLOW-UP.

I HAVE A THREE YEAR SERVICE CONTRACT WITH THEM.

THEY HAVE ALWAYS BEEN VERY PROFESSIONAL AND COURTEOUS, THEY REALLY SEEM TO GET THE JOB DONE RIGHT. THEY ALWAYS CLEAN UP AFTER THEMSELVES AND LEAVE THE AREAS AS CLEAN AS WHEN THEY ARRIVED.