B & W Plumbing Heating And Air Conditioning Co Inc

TECH WAS VERY PROMPT, COURTEOUS, AND PROFESSIONAL. THE PRICE WAS REASONABLE AND AN EFFORT WAS MADE TO HELP WITH PM WORK IN THE FUTURE.

MR. MCDONOUGH WAS ON TIME, VERY POLITE, AND HONEST. HE GAVE ME OPTIONS TO CHOOSE FROM INSTEAD OF TAKING ADVANTAGE OF A CUSTOMER.

THEY WERE THE BEST PRICE. VERY GOOD SERVICE.

THEY HAVE ALWAYS BEEN REALLY GOOD ABOUT COMING PROMPTLY.

FAST, NEAT, HONEST, OUT. I TOLD DAVE I WOULDN'T BUST DAVE'S CHOPS FOR NOT HAVING THE RIGHT SUPPLY VALVE, BUT I COULDN'T RESIST. GREAT JOB DAVE!!!!

RAY & HIS ASSISTANT INSTALLED A NEW GAS WATER HEATER. THE INSTALL PRICE INCLUDED REMOVAL & HAULING OF THE OLD HEATER. THEY PERFORMED QUALITY WORK QUICKLY & WITHOUT LEAVING A MESS. ONLY NEGATIVE WAS THAT I WAS NOT GIVEN AN ARRIVAL TIME ESTIMATE - BUT I DID GET CALL WHEN THEY WERE ON THE WAY. WE HAVE USED B & W IN THE PAST & WILL CONTINUE TO DO SO IN THE FUTURE.

TECHNICIAN QUICKLY DIAGNOSED THE PROBLEM, VERY FRIENDLY AND HELPFUL. RECEIVED SAME DAY SERVICE, STAFF FRIENDLY AS WELL.

VERY GOOD EXPERIENCE. HE WAS A BIT LATE (1HR) WITH NO CALL BUT THAT WAS THE ONLY PROBLEM. WITH THIS TYPE OF JOB AND IF YOU'RE NOT FIRST ON THE LIST I CAN UNDERSTAND A LITTLE BIT LATE. I WOULD HAVE APPRECIATED A CALL. BUT OTHER THAN THAT HE FOUND THE PROBLEM AND FIXED IT VERY EFFICIENTLY. IT ENDED UP BE A PROBLEM IN AN CONDO ATTACHED TO ME NOT EVEN A PROBLEM IN MY HOME BUT HE FIGURED IT OUT. SO IT WAS WELL WORTH THE LITTLE BIT OF WAIT.

ALSO REBUILT DELTA FAUCET IN BATHROOM. THEY WERE VERY PROMPT.

ARRIVED ON TIME. ACCEPTED $10 OFF A. LIST DISCOUNT. POLITE AND HELPFUL. WORK COMPLETED TO MY SATISFACTION. I WOULD USE THEM AGAIN.

MY AIR CONDITIONER WAS NOT WORKING PROPERLY. B & W WAS ABLE TO SEND SOMEONE TO MY HOUSE THE SAME DAY, EVEN THOUGH THEY WERE BUSY GIVEN THE HOT WEATHER WE WERE HAVING. THE REPRESENTATIVE WHO CALLED TO LET ME KNOW WHEN THE TECHNICIAN WAS ON HIS WAY WAS VERY POLITE. I HAD ONE TECHNICIAN AT MY HOUSE ON FRIDAY EVENING AND ANOTHER TECHNICIAN THERE ON SATURDAY. THEY, TOO, WERE VERY POLITE. THEY EXPLAINED WHAT THE PROBLEMS WERE AND WHAT WAS NEEDED TO FIX THEM. I AM DEFINITELY PLEASED WITH THE SERVICE THAT I RECEIVED AND THE WAY IN WHICH I WAS TREATED BY ALL OF THEM.

I CALLED AT APPROX. 9AM AND THEY WERE AT MY HOUSE AT 2PM. NO MORE THAN 20 MINUTES OF WORK. HE WAS VERY PROFESSIONAL AND VERY KNOWLEDGEABLE. ALTHOUGH I THOUGHT THE PRICE WAS A BIT HIGH FOR THE TIME IT TOOK, THEY DID A GOOD JOB AND I WILL CONSIDER THEM IN THE FUTURE.

VERY HELPFUL OVER THE PHONE. SET UP APPOINTMENT TO FIT OUR TIME SCHEDULE. SERVICE MAN (JOHN) CALLED BEFORE COMING OUT AND ARRIVED ON TIME. JOHN WAS VERY PLEASANT, CLEAN AND PROFESSIONAL. GAVE A COMPLETE ESTIMATE BEFORE STARTING JOB.

I WAS IMPRESSED HOW QUICKLY THE GENTLEMAN WAS ABLE TO COMPLETE THE WORK. HE WAS ON TIME, POLITE, AND REASONABLE IN THE PRICE.

POLITE, CLEAN,QUICK; HOWEVER PRICING CAN BE A PROBLEM. B&W GOES BY A "BOOK" AND NOT BY THE HOUR. BY THE BOOK, THE TEN MINUTES OF WORK AND TWO FIVE DOLLAR PARTS WOULD COST $260! FORTUNATELY MY GUY UNDERSTOOD THIS PROBLEM AND JUST CHARGED ME FOR THE SERVICE CALL AND PARTS.

PLUMBER ARRIVED VERY QUICKLY - WITHIN 1/2 HOUR OF CALL. WAS VERY POLITE AND ACCOMPLISHED TASK VERY QUICKLY. HE ALSO ANSWERED ALL OF MY QUESTIONS.

BOTH WORKERS WERE ON TIME, COURTEOUS, AND VERY THOROUGH. I WAS VERY COMFORTABLE TALKING WITH THEM ABOUT WHAT THEY COULD/WOULD DO, AND THEY POLITELY TOLD ME WHY ONE OF MY IDEAS WOULD NOT BE THE BEST SOLUTION (EVEN THOUGH IT COULD HAVE BEEN A BIGGER JOB FOR THEM). IT WAS ALSO GOOD TO BE ABLE TO WORK WITH ONE COMPANY FOR BOTH THE PLUMBING AND TILE REPAIRS.

DAVE MCDONOUGH RESPONDED IN A TIMELY FASHION TO AN AFTER-HOURS SATURDAY NIGHT LEAKING WATER HEATER EMERGENCY, SCHEDULED THE REPLACEMENT EARLY THE NEXT MORNING, ARRIVED ON TIME, EXPLAINED THE WORK AS HE PERFORMED IT, AND DID A VERY GOOD JOB OF INSTALLATION.

I WAS TOLD THEY WOULD BE AT MY HOME BY 4:00. WHEN THEY HAD NOT SHOWN UP, I CALLED. I WAS TRANSFERRED TO 2 PEOPLE AND FINALLY TOLD THAT THE PLUMBER WHO WAS COMING OUT WAS IN AVON AND SHOULD BE AT MY HOME BY 5:00. AS OF 7:00 HE HAD NOT SHOWN UP AND I HADN'T RECEIVED A PHONE CALL. THEY DID CALL AT 7:15 AND SAID THEY WOULD COME OUT. I DIDN'T CALL THEM BACK, BUT EXPECTED THEM TO CALL ME THE FOLLOWING DAY AS A COMMON COURTESY, BUT THEY HAVE NEVER CONTACTED ME.

I'VE BEEN USING THEM FOR A LONG TIME AND THEY DO GOOD WORK.

TOOK A WEEK TO GET BID. PRICE TOO HIGH, WAITED TOO LONG FOR BID.

WE THOUGHT WE HAD A SEWER PROBLEM, BUT HE CLEANED OUR TRAP IN OUR GARBAGE DISPOSAL!

THE WORK WAS DONE WELL AND IN A TIMELY FASHION, HOWEVER, I DID THINK THE CHARGE WAS A LITTLE HIGH.

JOHN ARRIVED WITHIN 10 MINUTES AFTER MY CALL. HE WAS VERY PROFESSIONAL, CLEAN AND PLEASANT. HE WAS ABLE TO RESET THE GARBAGE DISPOSAL WITHIN A FEW MINUTES AND THEN REPAIR THE TOILET PROBLEM. I WILL DEFINITELY CALL B & W NEXT TIME THERE IS A PLUMBING PROBLEM.

THE MAN WE SPOKE WITH WAS VERY PROFESSIONAL. HE EXPLAINED RIGHT AWAY THAT HE DOES NOT DO EXCAVATION WORK, BUT GAVE US THE NAME OF A COMPANY THEY REFER EXCAVATION WORK TO.