Americrawl Inc

THEY WERE PROMPT, PERFORMED THE WORK IN THE TIME PROMISED, PERFORMED GOOD CLEAN UP AND WERE FRIENDLY AND NICE.

WE HAD THEM COME OUT TO GIVE AN ESTIMATE FOR CRAWL SPACE INSULATION. AFTER A SALES PITCH OF THEIR SYSTEM, I SAID I WANTED AN ESTIMATE OF THE COST OF THAT ($4800.00) WOW !!, AND AN ESTIMATE OF REGULAR FLOOR INSULATION AND R-BOARD ON THE FOUNDATION WALLS. THE SALESMAN GAVE ME AN ESTIMATE FOR THEIR SYSTEM, BUT DIDN'T HAVE THE FIGURES FOR JUST REGULAR INSULATION. WHEN HE KNEW I WASN'T INTERESTED IN A $4,800.00 SYSTEM, HE WAS OUT OF HERE IN A HURRY. NO EXPLANATION OR HELP WITH THE REGULAR INSULATION WAS OFFERED. I LOOKED AT THE BACK OF THE ESTIMATE AND IT HAD THE CONTRACT FOR WORK WITH THEM. IT WOULD TAKE AN ATTORNEY TO HELP YOU FIGURE IT OUT. I WOULD BE LEERY OF THIS COMPANY MYSELF, IN THE FUTURE.

THEY DID THE WORK IN LATE JANUARY. WHEN I HIRED AN ELECTRICIAN TO CONNECT THE ELECTRICITY TO THE SUMP, HE POINTED OUT SOME CONCERNS. I WENT IN AND TOOK PICTURES AND SENT THEM TO AMERICRAWL. ABOUT TWO WEEKS LATER, THEY CAME OUT AND FIXED THE PROBLEMS. (I HAVE NOT CHECKED WHAT THEY DID YET). OVERALL, WHILE NOT SUPER FANTASTIC, THEY WERE PROFESSIONAL AND COURTEOUS. THEY SEEMED INTERESTED IN MAKING SURE THEIR CUSTOMER WAS SATISFIED.

THE ORIGINAL WORK SEEMED SATISFACTORY, BUT BECAUSE THEY DIDN'T ADD ENOUGH SUPPORTS, ADDITIONAL SETTLING AND CRACKING OCCURRED. THEY DID COME OUT AND DO ADDITIONAL WORK. I MAY NEED TO BRING IN ADDITIONAL HELP TO REPAIR THE CRACKING. I'VE ALSO BEEN DISAPPOINTED IN THEIR RESPONSIVENESS, SINCE I OFTEN NEED TO MAKE FOLLOW UP CALLS BEFORE A CALL IS EVER RETURNED TO ME.

WHEN I WAS CALLED THE CALLER WAS VERY RUDE ABOUT LACK OF PAYMENT. I CALLED THE BANK AND GOT A COPY OF THE CHECK WHICH HAD BEEN CASHED. AMERICRAWL FINALLY FOUND WHERE THEY HAD CASHED THE CHECK. THE FIRST CALL REGARDING A SUSPECTED LATE PAYMENT SHOULD NOT BE RUDE OR ABRASIVE. ONCE THE CLERK KNEW THE CHECK HAD BEEN CASHED THEY FOUND THE RECORDS. WE ARE SATISFIED WITH THE JOB BUT ALL IN ALL WE EVALUATE THE PRICE AS BEING EXCESSIVE. THE RUDENESS OF THE 'DUNNING' CALL WHEN THE PAYMENT WAS NOT PROPERLY RECORDED EVENTHOUGH THEY CASHED THE CHECK WAS ENTIRELY UNCALLED FOR. IN THE INSTALLATION PROCESS A LARGE AREA OF MY GRASS WAS KILLED. THIS SHOULD HAVE BEEN AVOIDABLE.

VERY NEAT, PUNCTUAL, AND CLEANED UP WELL. EXCELLENT WORK

GREAT AT GETTING BACK WITH YOU AND OFFERED GOOD SUGGESTIONS DECIDED TO USE ANOTHER COMPANY.

A ONE FT SPACE IN THE SIDE WALLS THE BASEMENT WAS CUT OUT AND A PIPE WAS INSTALLED. IT SHOULD HAVE DRAINED INTO THE SUMP PIT. A TRENCH WAS DUG IN THE MIDDLE OF THE FLOOR TO ALSO COLLECT WATER AND RUN IT OUT OF THE HOME. I HAD A LATERAL IN PLACE BEFORE HAND. I FILLED IN THE TRENCH WITH CEMENT AND SHOWED THEM WHAT I DID BEFORE I EVEN RECEIVED AN ESTIMATE. THE COMPANY SAW IT AND THEY SAID IT WAS FINE. NOW THEY SAID THE WARRANTY IS VOID EVEN THOUGH IT WAS KNOWN BEFORE ANY WORK WAS PERFORMED. THEY ARE CLAIMING I TAMPERED WITH THEIR SYSTEM. I FOUND OUT LATER THE MATERIAL THEY USED WAS INFERIOR THIS WHY THE LEAKS ARE OCCURRING. THE PIPE WAS NOT LAID APPROPRIATELY SO WATER IS NOT GOING ANYWHERE. THE PIT PLACEMENT FOR THE PUMPS WAS INSTALLED IN THE WRONG PLACE. AT THIS POINT THEY TRIED TO GIVE ME MY MONEY BACK. I REFUSED BECAUSE THEY ARE TRYING TO RUN AWAY FROM THEIR RESPONSIBILITIES. MY HOUSE IS NOW RUINED. I NOW HAVE MOLD. I AM TAKING THEM TO COURT.

WE HAD GALLONS AND GALLONS OF WATER THAT THEY TOOK CARE OF. ALSO EXTREMELY HONEST AND DIDN'T CHARGE US EXTRA FOR SUBSEQUENT WORK THAT WAS DONE LATER. THE WORK HAS ALSO HELD UP IN ALL THE RAIN.

MAKE SURE YOU CONFIRM THE APPOINTMENT AHEAD OF TIME, OR ASK THEM TO DO THE SAME.

THEY DO A VERY GOOD JOB, THEY KNOW WHAT THEY ARE DOING, BUT THEY ARE PRICEY.

PROMPT, PROFESSIONAL, THEY COULDN'T HELP, BUT GAVE GREAT ADVICE, CALM WHEN FACING A RACCOON IN OUR CRAWLSPACE

THEIR ESTIMATE WAS THE LOWER OF TWO. IT ALSO WAS VERY PROFESSIONAL. THEY WERE VERY EFFICIENT. THEY FINISHED THE JOB IN LESS TIME THAN SPECIFIED. THEY LEFT THE AREA VERY CLEAN.

RALPH AND WORK CREW WERE WILLING TO EXPLAIN ALL WORK RECOMMENDED AND PERFORMED. THEY ALSO ANSWERED MY QUESTIONS.

WE WERE CONCERNED THAT WHEN WE HAD COMPANIES LOOK AT OUR CRAWL SPACE, THEY WOULD TRY TO TAKE US FOR MORE THAN NEEDED TO BE DONE, BUT I FELT AMERICRAWL WAS VERY HONEST WITH US. THEY TOOK DIGITAL PICTURES THAT THEY PUT ON MY COMPUTER TO SHOW ME WHAT IT LOOKED LIKE AND THEY EXPLAINED WHAT NEEDED TO BE DONE AND WHY.

THEY WERE VERY KNOWLEDGEABLE AND PROFESSIONAL. WORK WAS DONE IN ABOUT HALF A DAY, AND THEY WERE IN AND OUT OF THE HOUSE WITH ALMOST NO DISRUPTION. THE JOB WAS DONE VERY WELL, AND THE OWNER CAME OUT TO INSPECT LATER. I AM TOTALLY SATISFIED WITH THE WORK.

ONCE WORK BEGAN, I WAS INFORMED OF PROGRESS MADE AT THE END OF EACH DAY AND GIVEN AN ESTIMATE OF HOW MUCH LONGER THE JOB WOULD TAKE AND AN APPROXIMATE TIME TO EXPECT WORKERS TO RETURN THE NEXT DAY. WORKERS WERE ALMOST INVISIBLE AND CONSIDERATE OF THE HOMEOWNER.

NICE JOB, GOOD CLEAN UP & MINIMIZING DUST & DIRT IN THE HOME.

VERY GOOD PEOPLE TO TALK TO ..VERY PROFESSIONAL,

WEREN'T GOOD AT SCHEDULING AND KEEPING APPOINTMENTS, NOT THE BEST CLEAN UP. NOT GOOD AT RETURNING CALLS.

MARK DID AN EXCELLENT JOB! HE WAS VERY NICE AND TOOK GREAT CARE OF ME!~

I LEFT MY NAME & NUMBER WITH THE SECRETARY AS THE KEY PERSON WAS OUT OF THE OFFICE. THEY DID NOT HAVE THE COURTESY TO RETURN MY PHONE CALL.

WILL GO WITH COMPANY WHEN I HAVE MONEY, THEY WERE VERY HELPFUL AND GAVE LOTS OF GREAT INFO

THEY HAVE BEEN WONDERFUL TO DEAL WITH. THEY HAVE BEEN VERY ACCOMMODATING IN RESPONSE TO OUR MAJOR PROBLEM. VERY RELIABLE.

THE PRICE WAS FAIR BECAUSE THEY WERE IN THE EXACT MIDDLE OF THE OTHER ESTIMATES--BUT HE WILL MEET COMPETITORS PRICES, HE CAME DOWN $375. HE WAS VERY COURTEOUS BUT LEFT A LITTLE BIT OF A MESS (NOTHING EXTRAVAGANT). THEY COMMUNICATED WITH ME EXCELLENTLY.