Americrawl Inc

I did not receive any call backs from them. Daniel did not follow up on request for something I would like to be done. After the job was done. I requested his opinion and further photograph. I got no reply. The workers were okay but Daniel was not.

I had multiple problems with this company... On the first day, one of the workers tried to negotiate more money because he said the my estimate wasn't accurate. I was told there would be a final inspection with pictures, and this wasn't done. I only knew the job was completed because the secretary called me asking to be paid. The door that they replaced had cracks in it and did not close/lock completely. Because of multiple inconsistencies, I opted to hire a private home inspector who found multiple areas in the crawl space that the vapor barrier didn't cover, areas of trash/debris that their workers had left behind, and pooling rainwater surrounding the door (which would've lead to needing another replacement within a year or two per my inspector). Overall, I was very disappointed with this company and would never hire them again.

Encapsulations seems fine but they left a giant mess! A simple shop vac could have done the trick but I had to clean up myself. Unsure about rehire but that wasn't a choice. Good price, bad cleanup.

The work was done well, however, I would not trust the workers with your home. We spent the majority of our Valentine's Day frantically running around with flashlights looking for our cat Hamilton. For the past week Americrawl has been working on our crawl space and we assumed he ran out the door while they were there. We had to call them to find out that they actually saw our cat go into the crawlspace (from an entry inside the house), closed the entry, left him down there and didn't feel like they needed to tell us because they didn't know it was our cat.....even though he was inside our house....aka a ******** excuse to cover your *****. We trusted you with our house and our animals while we were away at work. I wouldn't be so ****** off if you had tried to get him and at least called us to let us know. Instead, you shut him down there and left without saying a word. You led us to believe that he was lost and that we may never see him again. I've never lost a pet, the feeling is absolutely awful. After spending hours searching for our him in the crawlspace and outside in the dark, we finally found him in our wall. Americrawl, animals may mean nothing to you, but they mean the world to us. I question the ethics and professionalism of your workers and expect that you will do something about this.

Well I'll have to say they came flying over for the free estimate, which was nice. However, the guys that did the job bashed the guy who gave the estimate while they were here, saying he was terrible and had no idea what he was doing. The workers came and went within two days but the job was very unsatisfactory!!! My favorite part was when I walked down to my basement a week later to check the furnace. I barely bumped one of the posts that holds the beam they put in and it fell over. Under the bathroom floor where they added seal plates there is a huge bulge where they unevenly set the wood, which also broke my bottom trim board in the bathroom in half. While sistering in a floor joist, they removed a brace that held up an interior wall which now sags. This has consequently left my toilet unlevel and has led to a new array of plumbing issues. My biggest complaint is that no one from the company would come out to check the job that I was unhappy with, even after I called and requested this. I was told that the company "trusted their guys and would talk with them." When I called back I was told by the owner that the crew told him they did a good job. That was that! They would not return my calls thereafter. My son was born soon later and I let it go, however, I truly regret not taking this higher because it was a $3600 job that was a waste. So take it from me STAY AWAY!!!

Guys showed up as was told by Jimmy. I was worried about the integrity of my brick foundation being compromised being a hundred years old and having no footer. So salesman Andrew said guys will break up the concrete floor, lay tile, and concrete one wall at a time do it may take 3 days to complete job. I liked their drain tile the best out of the companies that came by and his answer to preserving my brick foundation. So I hired them I was a little shocked at the 40% down to get scheduled and started seeing how many bad contractors are out there ripping people off. But I paid the 40% and as advertised guys showed up 3.5 weeks later to do the job. Guys finished in one day which was surprising to me because salesman Andrew said 3 days to make sure brick foundation was cared for but that didn't happen. Guys cleaned up after themselves, when done collected payment and explained warranty info. Quality of work was good details could have been better or more crisp like the application of cleanspace to wall wallintegrityand lip board that will catch any water running down wall.I would hire again as long as my brick foundation maintains its integrity. And so far no water in basement.

I have always enjoyed working with Americrawl. Theprice of the sump pump installation was much more reasonable than other quotes I received. When I called about waterproofing the rep told me some things were not necessary and gave me the package that worked best with my home. The installers were very nice and great to work with.

Eric knows his stuff, he was punctual, honest, did not try to sell me things I did not need, and preformed the work completely to my satisfaction, which is no easy task. I am about to hire him again to install a secondary sump with battery backup.

They great did a great job. They were prompt, and professional.

The whole process went very smoothly and quickly. Sam gave an estimate on first contact. He was on time for the appt. Gave a thorough explenation for the whole process and what was entailed. Crew started process on time 3 weeks later. Basement floor was removed around perimeter. New drainage system placed. Wicked leaking basement walls into new drainage systems. Repoured basement floor. All done very professionally with minimal mess through the house where they had to take all the old concrete out and bring down the new.

Met with estimator Doug Wilson. He explained what they could do for basement bowing walls and seepage of water along the floor line during wet weather. He was able to schedule his crew in about weeks after I gave him the go ahead. The wall anchors consisted of boring large holes in the lawn (24" diameter x 72" deep) at each location of the wall anchors. They drilled a hole in the basement wall about 30" below grade and drove a threaded rod out to the holes that were drilled in the yard. A large steel plate was installed on each end of the rods and tightened to stabalize and straighten the walls. After they finished the job, there were piles of dirt left over each hole that was dug in the lawn. I knew there would be a mess, but not quite as much as there is. It will be quite some time before the ground settles enough to seed or mow this area. Their crew made an attempt to reseed, but a lot of grading will need to be done this fall or next spring. For the drainage system, they used jack hammers to break out the basement floor for a foot or so away from the walls. They dug out the gravel fill and installed a 4" slotted drain tile next to the footing and connected it to an existing drain tile. They then placed a plastic piece against the wall that will allow water seeping through the walls to be directed to the drain tile. I was dissapointed in the quality of the concrete work done to finish the floor. The original floor was 4" thick, but only poured back 2" or so, I asked them to lower part of the drain tile and back fill before they poured the concrete. They reluctantly did so and got it a little deeper. The concrete finish was not nearly as smooth as the original floor.

It went well. The pricing was reasonable. They cleaned up after themselves. They showed up when they said they were going to. They were friendly and kept to themselves and didn't bother me. They were nice guys and told me when they were here and when they were leaving. We had a little problem with their responsiveness in the beginning.

.From the first call they made me feel comfortable. The salesman Doug set a date and keep it. Doug came out looked at my basement, give me two choices told me about each in detailed. Gave me my free estimate and no pressure thanked me for having him in my home and to let him know what I thought. Four days later another company called the day before our meeting and said he could give me estimate over the phone if I could describle what was happening. His bid was $9000.00 with out seeing the job. Americrawl bid was $1500 and $1206. I went with the $1500and a appointment was set. In the meantime My husband and I had to take down some removable walls in doing so we found that years ago the system the were going to do was already done to a point. I called Doug and told him that I thought maybe the job won't be as big as first thought. Doug had me send him pictures of the area. Turn out was right , but the appointment was keep and instead of 30' of pipe they only had to do 10'. The three men that came covered the area the floor all the way to door, and cleaned up you would have not known they were even here. I ever had anthing leak again I will call Americrawl. Also my bill will be adjusted do to the difference in pipe. They didn't even say anything about the bill I had to ask.

Did a great job and beat the competition regarding price. My basement has remained dry. After the initial installation, I was not completely satisfied with where the sump exited my basement. This was remedied within one week at no additional charge.

I had obtained an estimate in August of 2011, and the salesperson / estimator was very good. He arrived promptly, did a thorough inspection of the crawlspace and left a very detailed estimate. However, due to some medical problems in 2011 I was unable to proceed with the job. In September of 2012, faxed the original estimate back to Americrawl and asked for an updated estimate. I waited until mid-October for the estimate to be returned, called twice to make certain someone had received it (left messages both times, but never received a return telephone call), and then reposted the job on Angie's List in order to get quotes from some other contractors. It was shortly thereafter that Americrawl returned the estimate with updated numbers. After I had contacted two other contractors who refused the job, I returned the contract with a down payment to Americrawl. They scheduled the job for a day on which is was impossible for me to be at the house, but because the crawlspace entrance was outside I told the scheduler to go ahead with the job. I got a telephone call later that day, saying they needed an electrical outlet. I explained that I would have to open the house for them. The job was rescheduled and I promised that I would be there to let them in. I made arrangements at my job to be off the morning they were scheduled to come out. I had been told that the work crew should arrive between 9:30 and 10:30 in the morning. No one had arrived by 10:45, so I called the company to see if the work was still on board for that day. I was told that it was, where upon I mentioned that no one had shown up at the house yet. The scheduler told me she would try to locate the work crew and call me right back with an ETA. I waited another fifteen minutes, then left for work. I left my utility room door unlocked in the event the installers did show up. When I arrived back home, I noticed that the dirt around the crawlspace had been disturbed but because it was dark by the time I came back, I did not see whether the job had been completed. The installers had left an invoice, which made me believe the job was complete. However, three days later I received a telephone call advising me that the installers were unable to complete the job because a gas line was in the way of the location in which they were to put a "turtle" and that I either had to have the gas company move the line or change my plans. As it was already very late in the season and snow was predicted for the next week, I opted to change my plans and just have the enclosure switched to a door. They were then able to complete installation the next day. The change in plans did reduce the cost but I was presented with an amended invoice two weeks after the job was finished. The job itself was done professionally and looks good - however, because of the general unresponsiveness of the company and the numerous delays that created many of the problems that occurred along the way, I have to downgrade my overall experience. This firm may be fine to work with AS LONG AS there is someone who is able to stay at home all day and wait for communications and workmen. However, because I work full-time and have a long commute, this was not something that was feasible for me to do.

What they do is, if you have a basement or a garage (in our case, a garage wall) that's underground that looks like it's starting to cave in, they drill holes in the wall and put these big plates on the inside and then put in a big rod through. And they did hole on the outside, about five feet deep, and put plate out there and then tightens those up so that it pulls up the wall back into place. It anchors the wall. The quality of the work was very good and pricing was good. Friendliness of the guys and professionalism was good as well. The only difficulty we had was sometimes in terms of scheduling; we had a big blizzard on then day they were originally scheduled to do that and obviously we didn't expect them to do it that day, but they didn't call which might be okay because the mayor even told people not to go to work. That was on a Wednesday, but we didn't hear anything even on Thursday and Friday or even the following week. They called about three in the afternoon on Thursday the week after that and said they were going to do it the next day, which made it a little difficult in terms of making sure we had somebody here except for the fact that this was between Christmas and New Year's and that was the only reason we made it. It wasn't a major problem, but I would have just wanted them to be a little more proactive in terms of scheduling.

I have used Americrawl twice and have had a really great experience both times. Initially, I needed a sump pump installed. I contacted a smaller two-person shop and they quoted me $1,200! Americrawl came back at $750. A few years later I wanted to do full water-proofing. My basement has major issues since my house is so old and I was ready to write a check for anything. The salesperson actually talked me out of parts saying they weren't necessary and worked with me to find the best solution. They were on time, did the job efficiently and were really nice to work with.

My experience with Americrawl has been disappointing to say the least. They will not go an extra foot, let alone a extra mile for thier customers. No personal service, no apologies, and shockingly no thank you's. In this economy I think spending close to $4,000.00 would atleast get me a some appreciation for my business. No call ahead, no curtosy, no calling after service to find out if I had any questions. No one at this company wants to talk to you! I found them at the Boat, Sport, & Travel Show. Since thier shop is literally 2 miles from my house I thought I would give my local business an opportunity. I did a little research on thier website before meeting for an estimate. The site looked very professional and techinical. Even promoted new technologies on waterproofing. It had lots of oustanding testimonials, mostly about crawlspace encapsulations though. It boasted how they "go the extra mile" and how they "get 40% of their business from word of mouth." So I thought this should go pretty well. Salesman was prompt, professional, and didn't try to over sell me on extra unnecessary serivces. He was the only person from this company that actually called me back promptly and answered all my questions. After that it was all down hill. Also, just found out this salesman no longer works for Americrawl! I scheduled the work to be done about 3 months after I signed the contract. So when the time came to have the work performed, I asssumed someone would call to confirm the date and time of the crew's arrival. Nope. No one called or said what time they woud be at my house. So I called the night before, leaving a voicemail asking, yet no one called me the next morning. I had taken the day off of work to be there when work was being done. They showed up at 9:30 am. None of the labor crew introduced themselves, asked any questions, shook no hands. Just said we are here to do work. At the end of that day, they just said "we are leaving and will be back same time tomorrow." The next day they showed up around the same time and just went to work. When they were finished, none of them took the time to show the work they had performed, nor took the time to answer any questions that my wife or I may have had. They just handed us the bill for the remaining amount and left. Also clean up could have been much better. No attempt to clean the dust and debris on my basement stairs and still found chuncks of concrete on floor in basement. After a few days, when I had time to really inspect thier work, I noticed they had broken a decent sized chunk off of my cynder block wall. What upset me was not that it happened, but that no one told me it happened, nor was it even attempted to be repaired (even though it says they will do so in the contract!). I also saw that instead of using the AkwaGuard system they so proudly promote on the website and sales, they used perforated PVC pipe! Which is a material that they call out-dated and subpar. Also, supposedly, this system needs annual "maintenace", which to this day still has not be explained. So I called them to express my displeasure with the whole experience. Especially the feeling of getting "baited and switched". I am most shocked at how uneager the manager is to offer any customer service and answer my questions! It has been like pulling teeth to get him to come 2 miles to my house to look and the chunk missing in my wall and answer my remaining questions. This company obviously just wanted paid and doesn't care about building relationships nor good reviews.

It went well. They arrived when they said they would the expected to be done in two days but they had to come back a third day. Not a problem.

We went to the home show this year looking for information on encapsulating our crawl space. Little did we know what a can of worms we opened! Americrawl came out to give us an estimate and found lots of damage. So we got second and third opinions/estimates. None matched Americrawl's price. The estimator was very honest and gave a very detailed quote. The guys who came out and did the work arrived on time, and got this extensive job done in three days. The crawl space is clean, covered well, and they cleaned up every bit of debris they hauled out (old insulation, rotten wood, etc). Would highly recommend them to anyone needing crawl space repair!

Americrawl did the job in two days. They did a wonderful job and took the time to talk to us and explain the problems they found and how they repaired them. They offered great pricing as well.

They gave us a great estimate. They are really personable and the gentleman that came out was very professional and gave great customer service. We plan on using them to get the work done!

Everyone from Americrawl we dealt with was courteous and professional. Doug the salesman explained their offerings thoroughly and we both understood the scope of the project. The wait for the actual service to be accomplished was about 3 weeks. Americrawl does not perform electrical work, you need to arrange for this yourself. Our project required one electrical circuit with two outlets, one for ventilation and one for the sump pump. I was able to find the information needed to have adequate electrical circuits installed, but it would have been nice if the salesman could have provided this information. (At the close of the job, the electrical specifications were included in the information packet the provided.) Moe, the scheduler called a few days before the job was to begin and informed me when the workmen would be arriving, and also each of their names. The workers, Carlos, Enoch and Coulton arrived on time and went right to work. It had been raining heavily for days and the crawlspace was very wet, but they went in anyways. I can't say enough about these 3 men. Polite, professional, hardworking, they got things moving. They also policed up after themselves so trash and construction debris laying about was never an issue. The first day, they dug a trench around the interior of the crawlspace. This was a lot of work, especially with the amount of water down there. It rained all night after they left. The second day, they put in a temporary pump to clear out the water, and immediately went to work installing the drainage system. They also began digging out the entrance to the crawlspace to enlarge the opening. The permanent drainage system was operational by the end of the 2nd day. The third day they did all of the woodwork, completed the installation of the sealing materials. and installed the new entrance to the crawlspace. This was the only day they had to stay past 5:00 PM, but they completed all of the work before they left. They also provided me with an information package containing the booklets and warranty information for the equipment that was installed. This morning I went down and inspected the workmanship. I am very pleased with the results. All of the structural damage due to rot has been repaired, it's clean, dry and no longer smelling moldy. All of the work was done as the salesman had explained it, a first rate job.

He emphasized that you must close the vents to keep the crawlspace from retaining moisture and have a dehumidifier, which I do. After we had heavy rain in the spring I was out in my yard and noticed that there were three vents that they left open that I could see. There are other vents in a different crawl space that I am unable to see or reach that I was afraid were also left open after the work was completed because they left the others open and I was getting a musty smell coming from this other crawlspace. I called him to see if he could send someone out to make sure they closed the vents like they were supposed to and check on it. After calling several times and getting no response I filed a negative report with Angie's List and they did finally come back to check in the crawlspace and confirmed that their was one vent left open. They have claimed that there is not enough water to do any drastic changes. He did let me know where the vents were and advised me that there was some air coming though one and he put some spray insulation in. He did a nice job of examining it and answering some questions.

They arrived at my home and had the job done in 30 minutes! They prompt and were able to come when they said they would. I had a short time frame that I could get the work done because I was moving and needed to close on my home. Americrawl were accommodating in that they switched their schedule around in order for me to meet the demands of the buyer.