ADT

4.6(
681
)

Home Security Systems, Home Automation

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

ADT home security systems are backed by more than 145 years of experience. As the leader in home security, ADT can help you customize a home security system with easy-to-use equipment and special security features to meet your safety needs. We have service centers nationwide that can install an ADT home security system within 24 hours in most areas. Once your home is equipped with our top-of-the-line system, it is connected to a network of ADT Monitoring Centers nationwide which deliver non-stop security monitoring 365 days a year. All of our installation technicians are internal employees, and not third-party contractors. You can count on your Security Advisor to take the time to set up your system properly, help you understand how the system works, and help make sure your home and family are thoroughly protected.

Business highlights

150 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Emergency Services Offered
Eco Friendly

Services we offer

We are a nationwide provider of ADT-monitored home security systems. Available equipment options include: digital keypads, mobile app control, motion detectors, door sensors, window sensors, wireless keychain remotes, doorbell cameras, indoor cameras, outdoor cameras, cellular network connectivity, high-decibel sirens, smoke detectors, carbon monoxide detectors, flood sensors, and smart home automation.

Services we don't offer

We do not sell, service, or install the following: third-party home security equipment, third-party camera systems, commercial security systems, commercial fire systems, CCTV systems, self-monitored security systems or window bars.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.6681 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
4%
3
2%
2
3%
1
8%
Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Write a review

Filter reviews by category

Showing 651-675 of 681 reviews
Kevin D.
05/2019
5.0
home security systems
  + -1 more
Good very easy to set up
Description of Work: It's self installation
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39.99
Don C.
04/2019
5.0
home security systems
  + -1 more
Had cracks in it!
Description of Work: Replacement of keychain!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lawrence S.
04/2019
5.0
home security systems
  + -1 more
Over the phone and very quickly.
Description of Work: Problem with my security system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Odalis R.
03/2019
5.0
home security systems
  + -1 more
Great service and customer care
Description of Work: Home Security
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Treshawndra M.
01/2019
1.0
home security systems
  + -1 more
Unsatisfied
Description of Work: Security system
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$130
JAMES R.
12/2018
5.0
home security systems
  + -1 more
very well.
Description of Work: alarm system
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Katrina S.
09/2018
5.0
home security systems
  + -1 more
Couldn't have been better
Description of Work: Purchase of alarm system
Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Bill S.
08/2018
5.0
home security systems
  + -1 more
Well done; no issues
Description of Work: Alarm system
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Mary H.
06/2016
3.0
home security systems
  + -1 more
unknown
Description of Work: I have a new credit card with a new number, affecting the automatic pay system. TWICE I've sent messages asking for help with my forgotten password so I can update my info -- no response. Online is apparently the only way you can contact them and, in the meantime, they're not getting paid and my unit isn't working. What kind of business practice is that??
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Joan G.
10/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Jonathan C.
09/2015
5.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Amir B.
07/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: Installation was free and quick.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Zack W.
02/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: The rep did not hassle and call me every other day like other providers did before my closing date. Everything was sent as we discussed.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
Yes, I recommend this pro
Vickie S.
09/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Talked us through what equipment we needed roe self install. Were great with phone customer service and answers to questions during our self install and any follow up after that.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ana A.
07/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Excellent
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$0.01
Glicer N.
07/2014
1.0
home security systems
  + -1 more
This system is terrible.
Description of Work: NOTHING! I was told that I would be contacted within 2 business days for someone to contact me to schedule installation and i have not been contacted. I sent a message and was also told that that I would be contacted by Installation that day - still NOTHING.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$125
Erin I.
06/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: helped us determine what type of alarm aystem we needed & would work with our pets. also told us what our local requirements were for permits etc...they helped us install the sysyem when it arrived
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from ADT
Hi [member name removed], Thank you so very much for your positive remarks about your LifeShield experience. Please be in touch again if there is anything we can do for you. Best, Alex Customer Reviews Manager, LifeShield
Jason K.
06/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Very well
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Response from ADT
Hi [member name removed], Thanks for the good feedback about your LifeShield experience! Please be in touch again if there's anything more we can do. Best, Alex Customer Reviews Manager, LifeShield
Brad P.
05/2014
1.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Response from ADT
Hi [member name removed], Thanks for taking the time to leave a review on Angie's List, however I don't believe you are a customer of ours or ever were. We don't have your name in our system. If you are a customer under another name and we can do anything for you to improve your customer experience, please let us know. Sincerely, Alex Customer Reviews Manager, LifeShield
Patrick R.
02/2014
4.0
home security systems
  + -1 more
.
Description of Work: monthly alarm monitoring service.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$40
Response from ADT
Hi [member name removed], Thanks for taking the time to leave us a review. We strive for 100% satisfaction for every customer, so please call with any questions or issues. We appreciate your business. Have a great day, Sincererly, Alex Customer Reviews Manager, LifeShield
Kimberly S.
01/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: LifeShield sent us the home security system in the mail and we set it up ourselves. We haven't had much interaction with them so I can't comment on the company but the security system works well. Thanks!
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from ADT
[removed member name] Thank you so very much for the great review. Please don't hesitate to be in touch with any questions. We hope you enjoy getting to know your new LifeShield system! Best, Alex Customer Reviews Manager, LifeShield
Gil L.
08/2013
5.0
home security systems
  + -1 more
Very courteous and helpful
Description of Work: Very helpful in setup and install of additional components we purchased after our initial purchase several months ago
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ADT
Hi [removed member name], Thank you very much for taking the time to leave a review about LifeShield on Angie's List. We strive for 100% customer satisfaction for every single customer. Thanks for being a valued LifeShield customer. Stay safe, Alex Online Customer Reviews Manager, LifeShield
Stuart B.
03/2013
5.0
home security systems
  + -1 more
See above.
Description of Work: Services provided were the installation of a home security system using local personnel as opposed to a do-it-yourself operation. The company sent the equipment to me, arranged for the local installation, and kept in touch throughout. Nice experience, well done.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$99
Response from ADT
Hi (member name removed), Thanks very much for taking the time to review LifeShield on Angie's List. We love our customers and are thrilled to have you as one of them. We appreciate your business and are always here for you if you have any questions. Enjoy getting to know your new system! Stay safe, Alex Customer Reviews Manager, LifeShield
vida R.
03/2013
2.0
home security systems
  + -1 more
.
Description of Work: I have decided to cancel my order due to the sales games played when i inquired about additional products, I have attemped to has this purchase cancell and have been given the run around. It is amazing how quickly your credit card can be charged, but when you decide you want tocancel and be refunded your money , it take forever. I have yet to recieve credit back on my card , It was charged on Feb 13. I wonder what am I to go through and how much longer to get my money back. To all who consider perchasing , be advised to read refund policy. It states if I cancel within 30 days, in which I have done, so why don't I have my refund?
Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$129
Response from ADT
Hi [member name removed], I am sorry you didn't have a good experience. I looked into your account and it appears there was some confusion over some of the details with purchasing your home security system. The Kindle offer was a separate offer going on at the time, but Angle's List offers can not be combined with any other offer. It's one offer per customer and you chose the other offer we had going on at that time. Also, I am sorry we could not substitute an outdoor camera for the indoor camera that was part of your Angie's List deal. Even though you wanted an outdoor camera instead, that was not the special we were running so we could not provide that to you for free under the offer you chose. With regard to credit checks, home security operates much in the same way as cell phone and cable provider contracts: customers are subject to a credit check before signing a contract. LifeShield gives free equipment to customers, but we have certain guidelines that must be met first. We did refund your account the full amount, but it takes the credit card company some amount of time to process the refund. I hope this has helped to clear some things up for you. Have a great day and stay safe. Best, Alex Customer Reviews Manager, LifeShield
dena G.
02/2013
3.0
home security systems
  + -1 more
Please read above.
Description of Work: My husband recently bought a Lifeshield alarm system and signed for a 2 year contract. Lifshield was very fast in selling the service but the follow up is inconsistent at best. The Pros: the alarm system is easy to install and if you have high speed internet and a wireless router, you won't even need a land line. You can monitor your system remotely via website in any computer, and adding extra sensors is very easy. Now for the bad part: the camera is NOT easy to install. Couldn't make it work on wireless mode, and the instructions that came with it and the on-line directions are not helpfull at all when it comes to setting up the camera. Over the phone Lifeshield informed us that we would need a new alarm permit from city (costs 50 dollars a year) since out old permit ( which is still valid) was issued when ADT was our alarm company, and that Lifeshield would not monitor us until we got a new permit. Well we called the city to inquire about a new permit and guess what - the city told us that we do need a new permit and that as long as the original permit is valid, we could use it for any alarm company. Based on this information, we sent copy of our permit to Lifeshield and asked them to start monitoring our house. They confirmed that they would. The monitoring lasted about 3 days and now the alarm console is warning that the system is not being monitored again. We really cannot trust an alarm company that may or may not monitor our system.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$300
Response from ADT
Hi [member name removed], Thanks for posting. We have called twice to try to sort your camera issues, but were told by you/your husband that it wasn't a good time at that moment. We are always here to help so please call back at a time that's convenient to you. We will help you to get it online and working. 888-387-8521. With regard to your town permit guidelines, every customer has different guidelines and LifeShield must remain compliant with every single city and township in the country where we have customers. I am sorry this was a nuisance to you, but the only way to be sure that your permit was still good was to get confirmation from your township. We appreciate your business and look forward to hearing from you soon. Stay safe, Alex Customer Reviews Manager, LifeShield

Contact information

3750 Priority Way South Dr, Indianapolis, IN 46240

http://protectmyhome247.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
Licensed*

Trade License Number
ADTLLL*839ML
Trade License Locale
WA
Trade License Authority
Washington State Department of Labor & Industries
Trade License Expiration
07/28/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Home Security Systems,
Home Automation

FAQ

ADT is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

ADT accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, ADT offers free project estimates.
No, ADT does not offer eco-friendly accreditations.
No, ADT does not offer a senior discount.
Yes, ADT offers emergency services.
Yes, ADT offers warranties.
ADT offers the following services: We are a nationwide provider of ADT-monitored home security systems. Available equipment options include: digital keypads, mobile app control, motion detectors, door sensors, window sensors, wireless keychain remotes, doorbell cameras, indoor cameras, outdoor cameras, cellular network connectivity, high-decibel sirens, smoke detectors, carbon monoxide detectors, flood sensors, and smart home automation.
We do not sell, service, or install the following: third-party home security equipment, third-party camera systems, commercial security systems, commercial fire systems, CCTV systems, self-monitored security systems or window bars.

Contact information

3750 Priority Way South Dr, Indianapolis, IN 46240

http://protectmyhome247.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day