Acme Plumbing Drain & Septic Svc

RON,THE SERVICE REPRESENTATIVE PAID ATTENTION TO DETAILS. HE WAS HELPFUL IN ANSWERING OUR MANY QUESTIONS AND DID AN OUTSTANDING CLEAN UP.

HAD TO HAVE SOMEONE COME OUT TO FIX A LEAK TO KIND OUT THAT IT WAS A SLAB LEAK. THERE WERE 3 TO 4 WORKERS INVOLVED, THE 1ST DAY WAS AN EMERGENCY CALL ON A SUNDAY TO FIND THE PROBLEM. INITIALLY, THEY DID A SLOPPY JOB ON THE CEMENT, BUT THEN MIKE JACKSON CAME BACK TO RESURFACE THE CEMENT AND MADE IT LOOK GOOD. THE MEN THAT CAME OUT WERE VERY FRIENDLY & COURTEOUS OVERALL

DID A GOOD JOB, INFORMED MEMBER OF COUPON.

VERY QUICK TO RESPOND AND IN DOING THE WORK. ASK DETAILED QUSRIONS

GOOD EXPERIENCE; WOULD CALL THEM AGAIN.

COULDNT ASK FOR ANYONE MORE CONSIDERATE AND KIND, THEY DID A VERY GOOD JOB.

IVE USED THEM BEFORE AND I WOULD USE THEM AGAIN. THEY ALSO WILL GIVE ADVICE OVER THE PHONE AND ARE VERY FORTHCOMING WITH INFORMATION.

THE REPRESENTATIVE TOLD ME NUMBER OF OPTIONS THAT I COULD TAKE TO REMEDY THE SITUATION. THE REPRESENTATIVE ADVISED ME OF THE MOST COST EFFICIENT WAY TO RESOLVE THE PROBLEM, EVEN THOUGH IT DID NOT REQUIRE ADDITIONAL SERVICE OR WORK FOR ACME. I APPRECIATED HIS HONESTY.

THERE WAS ONE PART (A COVER) THAT THEY HAD TO ORDER. WE DID HAVE TO CALL AND REMIND THEM TO BRING IT BY. I WAS EXTREMELY PLEASED WITH THE PROMPTNESS OF THEIR SERVICE. I ASKED THE TECHNICIAN MANY QUESTIONS WHICH HE ANSWERED IN A CLEAR AND INFORMATIVE MANNER.

VERY GOOD, CANT SAY ENOUGH ABOUT THEM!

SERVICE TECH WAS EDDY NEAL. THEIR PRICES SEEMED A LITTLE HIGH BUT I WAS PLEASANTLY SURPRISED THAT THERE WAS NO SERVICE CALL CHARGE DUE TO THE FACT THAT I MENTIONED ANGIES LIST.

PRICING FOR THIS SERVICE IS VERY HIGH COMPARED TO OTHER PROVIDERS. IT INVOLVES APPROXIMATELY 3 HOURS OF WORK AND WAS BID AT $2825. THE TERRALIFT WEBSITE INCLUDES A TESTIMONIAL FROM ACME, BRAGGING OF THE HIGH PROFIT OF THIS SERVICE.

ACME PUMPED THE TANK, AS REQUESTED. OPERATOR SAID HIS TRUCK WAS FULL, BUT HE REMOVED ALL THE SOLIDS. TWO WEEKS LATER, ANOTHER SERVICE EXAMINED THE TANK AND FOUND THAT MANY SOLIDS HAD NOT BEEN REMOVED, AND TANK WAS NOT CLEANED.

THE PLUMBER CAME THE SAME MORNING I CALLED. I WAS IMPRESSED. THEY CAME, GAVE AN ESTIMATE FOR THE JOB, NOT AND HOURLY RATE. THE PLUMBER ALSO TOLD ME THAT I COULD USE MY AL COUPON, BUT THAT I WOULD SAVE MORE MONEY BY USING THE COUPON IN THE YELLOW PAGES. HE EVEN CUT THE COUPON OUT FOR ME. IT SAVED ME $100. IT WAS A GOOD DEAL. I KNOW THE JOB WAS COSTLY, BUT THERE WAS A LOT TO DO. HE DID VERY WELL AND VERY PROMPTLY.

WE HAD A LEAKY TOILET WHERE THE WATER WOULD KEEP RUNNING. THE PRICE WAS A LITTLE STEEP. INSTEAD OF JUST REPLACING THE SMALL PART IN THE TOILET, THE PLUMBER HAD TO REPLACE AN ENTIRE SECTION OF THE INTERNAL WORKINGS OF THE TOILET BECAUSE THAT WAS HOW THERE PRICING SHEETS WERE BROKEN OUT.

VERY COURTEOUS AND PROFESSIONAL, SERVICE PROVIDER ALSO SPENT ADDITIONAL TIME DISCUSSING ANOTHER PLUMBING PROBLEM I WAS HAVING AND GAVE ME HIS ESTIMATE.

EVERYTHING WAS LEFT NEAT AND CLEAN. VERY PLEASED WITH SERVICE.

EMPLOYEE WAS FRIENDLY, COURTEOUS, AND EFFICIENT, BUT LEFT A MESS IN MY BASEMENT.

WE WORKED WITH TIM, HE WAS VERY COURTEOUS AND PROFESSIONAL. THEIR HOURS ARE GREAT, LATE UNTIL 9:00 PM WITH NO ADDITIONAL CHARGES.

WE WERE COMPLETELY SATISFIED WITH THE WORK.

I CALLED THEM AND THEY SAID THERE WOULD BE A SERVICE CHARGE TO COME OUT, FRED CAME OUT AND SAID HE COULD FIX IT THAT NIGHT BUT WE WOULD HAVE TO PAY THE PREMIUM RATE, SAID HE COULD COME BACK ON MONDAY FOR A MUCH LOWER PRICE. THEY ALSO ACCEPTED OUR COUPON EVEN AFTER IT HAD EXPIRED. I WOULD DEFINITELY RECOMMEND THEM!!

THEY DID A GREAT JOB, ARRIVED A HALF AN HOUR BEFORE THEY THOUGHT THEY COULD.

THEY WERE REASONABLE AND PROFESSIONAL

FELT THEY WERE CHARGED TOO MUCH ALSO, HE CERTIFIED DRAINS WERE CLEARED AND WORKING BUT THE VERY NEXT DAY THEY BEGAN BACKING UP AGAIN. IT WAS NOT UNTIL WE WERE READY TO CALL THEM BACK THAT WE NOTICED HE HAD WRITTEN "NO" IN FRONT OF THE CONTRACT WARRANTY SECTION WHERE IT SPECIFIED A WARRANTY OF 30 DAYS ON WORKMANSHIP.

IT WAS AN EMERGENCY AND THEY WERE GOOD ABOUT COMING OUT QUICKLY. TECH RON JACKSON WAS EXCELLENT ABOUT EXPLAINING WHAT HE WAS DOING.