Acme Plumbing Drain & Septic Svc

THEIR CONSULTANTS WERE VERY NICE AND FRIENDLY. I FELT THE COMPANY OVERCHARGED FOR THE WORK DONE. ALSO THEY HAD TO COME BACK AND FIX A GAS LEAK THEY CAUSED BUT THEY WERE PROMPT IN DOING THAT.

CAME OUT THE SAME DAY OF MY CALL . THEY USED THE SNAKE TO UNCLOG OUR LINE. EXTREMELY SATISFIED.

ALL THE WORKMAN WORKED VERY HARD AND TRIED TO EXPLAINED EVERY THING THEY WERE DOING AND THE YOUNG FELLOW "ALTON HUFF" WHO STARTED THE JOB STAYED WITH US THE ENTIRE TIME. MAKING SURE EVERYTHING WAS OK.

IN TRYING TO CALCULATE WHETHER I THOUGHT PRICING WAS FAIR (BECAUSE IT''S FIXED BID WITH NO BREAKOUT) I ASKED ABOUT MANPOWER. I WAS TOLD IT WOULD BE AN ALL DAY TWO MAN JOB. ON THE DAY OF THE SERVICE, THE PLUMBER SHOWED UP AT ABOUT 11:45 AM AFTER SAYING HE WOULD BE THERE AT 8:30. I HAD TO CALL TWICE. HE EXPLAINED THAT HE THOUGHT THE DAY THURSDAY WAS A WEDNESDAY. HE SHOWED UP ALONE AND COMPLETED THE JOB IN ABOUT 4 HOURS TIME. WHEN I ASKED ABOUT WHAT APPEARED TO BE AN OVERCHARGE VERSUS MY EXPECTATIONS HE SAID ''HEY, YOU AGREED TO IT.'' THIS IS AFTER THE PLUMBER COULDN''T DO THE MATH ON THE TOTAL JOB TO SUBTRACT MY $250.00 DEPOSIT. IN ADDITION, ON THE VIDEO SNAKE FOR MY SEWER DRAIN, IT CLEARLY DID NOT NEED TO BE REPLACED. WHEN I ASKED HIM WHAT HE THOUGHT, HE REMAINED AMBIVALENT.

DID NOT SHOW HOW THEY CALCULATED THE AMOUNT OF WASTE REMOVED. SIMPLY HAD TO TRUST THEIR DRIVER. THE DRIVER WAS CONSTANTLY TRYING TO SELL OTHER SERVICES AND DIDN''T PROPERLY CLEAN OUT THE SEPTIC COMPLETELY. ONLY WANTED TO SELL SERVICE OF FIXING FINGER SYSTEM.

I FEEL THE AMOUNT OF WORK TO BE DONE, THE NATURE AND LENGTH OF THE REPAIR WAS MISREPRESENTED DURING THE QUOTE. HAD I BEEN TOLD THE REPAIR WAS MINOR AND WOULD TAKE LESS THAN AN HOUR I WOULD NOT HAVE ACCEPTED THEIR FLAT-RATE QUOTE. STRONGLY FEEL I WAS OVERCHARGED BY AT LEAST $200 BASED ON THE MISREPRESENTATION OF THE NATURE OF THE JOB.

THEY WENT OUT OF THEIR WAY TO FIX PROBLEM AT NO EXTRA CHARGE.

COMPANY SUPPLIED A PRICE QUOTE BEFORE STARTING WORK. ONE WAS $2,167 FOR BASE BY EXTERIOR WALL. SECOND WAS 6,387.49 TO REPLACE DRAIN TO STREET(30 FEET). HOWEVER, WHEN THEY RAN INTO ADDITION PROBLEMS WITHIN 4 FEET OF BASE THEY INTENDED TO CHARGE $6,387.49. AFTER SOME MAJOR DISCUSSION THEY REDUCED TO $3,387.49.

THEY CAME THE DAY AFTER I CALLED, WHEN OTHER PLUMBING COMPANIES WERE SCHEDULING 4-5 DAYS OUT; THEY OFFERED A QUOTE OVER THE PHONE AND CHARGED THAT AMOUNT; THE TECHNICIANS ARRIVED A LITTLE EARLY, AND EVEN NOTED SOME UNRELATED MINOR DEFECTS IN THE BASEMENT PLUMBING AND OFFERED SOME GOOD ADVICE ON EITHER HAVING THEM FIXED OR DOING IT MYSELF.

GREAT ABOUT EXPLAINING PROBLEM AND HOW TO SOLVE IT. SUPER GROUP

GREAT ABOUT EXPLAINING PROBLEM AND HOW THEY SOLVE IT. SUPER GROUP!!

GREAT ABOUT EXPLAINING PROBLEM AND HOW THEY SOLVE IT. SUPER GROUP!!

THEY CAME OUT IMMEDIATELY, REPAIRED THE PUMP, AND DIDN'T GOUGE ME. I REALLY APPRECIATE THAT, AND WILL ALWAYS USE THEM. I THOUGHT I NEEDED A NEW PUMP, BUT THEY TOLD ME IT COULD BE REPAIRED FOR $70.

GOD SEND ON A SUNDAY MORNING NIGHTMARE, MY TOILET OVERFLOWED AND THEY CAME WHEN THEY SAID THEY WOULD. I COULDNT BELIEVE HOW REASONABLE THEY WERE, MUCH LOWER THAN I THOUGHT A SUNDAY CALL WOULD BE.

THE GUY CAME OUT AND THOUGHT IT HAD TO DO WITH THE TOILET IN THE BATHROOM NEXT DOOR. HE CAME BACK THE NEXT DAY. HE KEPT CALLING MAN AFTER MAN TO COME AND HELP HIM. I PROBABLY HAD AT LEAST SIX DIFFERENT GUYS HERE. THEY PUT A SNAKE DOWN MY TOILET, SNAGGED IT ON MY SEWER EJECTOR PUMP AND BROKE THE CORD. THEY SAID I HAD A BROKEN PIPE (I DIDN''T). THEY REFUSED TO PAY FOR THE SEWER EJECTOR PUMP SAYING THEY ARE NOT RESPONSIBLE FOR DAMAGE DONE TO YOUR HOME. (WATCH WHAT YOU SIGN) THE PUMP COST ME $750.00 THROUGH A DIFFERENT PLUMBER. ACME DID END UP REFUNDING MY $250. THEY ALSO RUINED MY BATHROOM CARPET WHICH HAD TO BE REPLACED. I WOULD NEVER RECOMMEND THEM.

THEY LEFT RAW SEWAGE IN MY BASEMENT AND TOLD ME I WOULD HAVE TO CLEAN IT UP MYSELF.

SCHEDULER WAS RUDE AND UNCOOPERATIVE, SET TIME AND DIDN'T ARRIVE

WE MAY LOSE TREES DUE TO THIS WORK WHICH WILL BE ANOTHER EXPENSE. FELT LIKE THEY MISDIAGNOSED THE PROBLEM FROM THE BEGINNING.

REPLACED PART OF TILING. KEPT ADDING EQUIPMENT AND SERVICES THAT MY ARCHITECT SAID WASNT NECESSARY. THE FINAL PRICE WAS DOUBLE THEIR ESTIMATE DUE TO ALL THE UNNECESSARY ADD ONS.

TANK WAS TOO FAR TO REACH WITH THE HOSE THEY HAD. SAID THEY COULD GET MORE HOSE BUT THE COST WOULD INCREASE BY AT LEAST $100.

HAD TO GET THIS DONE QUICKLY AND EFFICIENTLY, CALLED SAT MORNING, AND HE WAS THERE BY NOON! EXCELLENT JOB, COULDNT ASK FOR A BETTER COMPANY TO WORK WITH!

USED ACME IN AN EMERGENCY SITUATION. NICK WAS EXCELLENT, HE EXPLAINED THINGS VERY WELL AND HELPED WITH THE INSURANCE.

MEMBER WOULD USE AGAIN! THEY ARE VERY RESPONSIVE WHEN YOU CALL.

VERY KNOWLAGABLE AND PERSONABLE, TOOK TIME TO ANSWER QUESTIONS

ACME WAS A LITTLE MORE EXPENSIVE THAN THEIR COMPETITORS, BUT WELL WORTH THE EXTRA MONEY. I WAS IMPRESSED WITH THEIR EXPERIENCE. I WOULD HIGHLY RECOMMEND ACME, ESPECIALLY ED EXLINE - HE WAS VERY HONEST, PROFESSIONAL, AND ENJOYABLE TO WORK WITH!