Acme Plumbing Drain & Septic Svc

GAVE US GOOD INFORMATION AND THEIR PRICE WAS GREAT. WE DIDN'T HAVE TO REPLACE THE SYSTEM WHICH WAS NICE.

MIKE MEIVER IS GREAT. USED ANGIE'S LIST COUPON!

THEY CAME OUT THE SAME DAY I CALLED, WHICH WAS ON A SATURDAY. CHARGES ARE BY THE JOB, NOT THE HOUR. THERE IS A $20 FEE FOR THE ESTIMATE.

THE CONTACT PERSON ASSURED US THAT THEY WOULD HAVE PLENTY OF LINE. AFTER MAKING US WAIT FOREVER WITH SEWAGE SPEWING ALL OVER OUR HOUSE THEY SHOWED UP WITH ONLY 100 FEET OF LINE AND DID NOT OFFER TO GET MORE OR HELP US OUT IN ANY WAY.

THE PLUMBER WAS PROFESSIONAL, COURTEOUS, CLEAN, AND OVERALL HE WAS VERY, VERY GOOD.

MR. MILLER WAS EXCEPTIONAL, PROFESSIONAL AND HAS A GREAT WORK ETHIC.

AFTER THEY LEFT THERE WAS STILL A LEAK. THEY WERE VERY RESPONSIVE TO COME BACK AND FIX IT.

HE OPENED OUTSIDE DRAIN ACCESS AND IT WAS OVERFLOWING. HE THOUGHT THIS STRANGE WITH ONLY 3 YR OLD HOUSE. HE FOUND MAIN LINE SEWER LID IN NEIGHBORS YARD AND OPENED WITH TOOL AND IT WAS OVERFLOWING. WE THEN WALKED UP STREET TO NEXT LID AND IT WAS FULL! HE TOLD ME TO CALL CITY SEWER MAINTENANCE, IT WAS MAIN LINE, NOT MY LINE THAT WAS PROBLEM. HE SHOWED ME WHAT TO DO WHEN CITY CLEANED THE LINE. WHEN I ASKED 'HOW MUCH?' HE SAID 'NO CHARGE'! HE DIDN'T EVEN CHARGE ME A 'HOUSECALL'!! THIS WAS THE FIRST TIME I HAVE USED THIS COMPANY, BUT NOT THE LAST. I PICKED THEM FROM 3 IN THE PHONE BOOK, BECAUSE THEY HAD THE 'ANGIE'S LIST' ICON IN THEIR AD!

GAVE ME LOTS OF TIPS FOR PREVENTATIVE MAINTENANCE. VERY NICE AND PERSONABLE. VERY PROFESSIONAL, NICE, AND HELPFUL.

ALL WORK COMPLETED THAT DAY. COMMUNICATED WELL THROUGHOUT THE PROCESS. CLEAN & DEPENDABLE.

AFTER HE TORE EVERYTHING UP, HE FOUND OUT IT WAS AN ELECTRICAL PROBLEM. HE CLEANED AND RESEALED IT, BUT I HAD TOLD HIM THAT IT MIGHT HAVE BEEN ELECTRICAL BEFORE WORK BEGAN.

NICK SMITH WAS OUR INSTALLER. HE WAS FAMILIAR WITH THE PLUMBING THAT WAS INSTALLED IN THE 70'S (OUR PLUMBING), AND I THINK THAT WAS HELPFUL WITH THE INSTALLATION REPAIR. WHEN WE ORIGINALLY HAD OUR PREVIOUS ICE MAKER INSTALLED, IT WAS NOT DONE CORRECTLY, WHICH IS WHY IT NEVER WORKED PROPERLY. ACME AND NICK KNOW WHAT THEY ARE DOING. THEIR TRUCK WAS HUGE, HE HAD EVERYTHING HE NEEDED WITH HIM. GREAT JOB!

I THINK THEY NEED TO BE INVESTIGATED. I WOULD BE VERY CAUTIOUS ABOUT USING THEM. MY GUESS IS THAT THEIR WORKMEN(PLUMBERS?) ARE 'ON COMMISSION' AND THUS MOTIVATED TO DO MORE THAN IS NEEDED AND TO CHARGE MORE THAN APPROPRIATE.

IT WAS ABOUT 6 MONTHS SINCE THE JOB WAS DONE. THE SEPTIC SYSTEM HAS BEEN WORKING AS EXPECTED. THEY WERE EXTREMELY COURTEOUS AND WHILE I WATCHED THEM DOING THE WORK WERE RECEPTIVE TO MY QUESTIONS. THEY KNEW WHAT THEY WERE DOING, CLEANED UP WELL AND DIDN'T DAMAGE MY LAWN AT ALL. I HIGHLY RECOMMEND THEM!

ARRIVED WITH IN THE TIME WINDOW HE GAVE US. WE SAVED $18 WITH THEIR ANGIE'S LIST 10% DISCOUNT. HE SEEMED CONCERNED ABOUT NOT DAMAGING OUR LAWN AND WAS CAREFUL.

ALL OF THE TECHNICIANS WHO WORKED ON THE JOB WERE VERY RESPONSIVE TO QUESTIONS; HELPFUL AND PLEASANT

SENT A LARGE MAN FOR THE ESTIMATE. SINCE THE WORK WAS IN A CRAWLSPACE, HE DIDN'T WANT TO GET DOWN TO REVIEW THE AREA. HE MERELY STUCK HIS HEAD IN THE ENTRANCE, WHICH DID NO GOOD. THEY STILL WANTED PAID FOR THE ESTIMATE PROCESS HOWEVER. VERY UNIMPRESSED

THE PERSON THAT CLEANED THE DRAIN DID A WONDERFUL JOB. HE EVEN SAVED US MONEY BECAUSE HE PLUNGED THE DRAINS INSTEAD OF SNAKING. WE HAD CALLED THE COMPANY TO LET THEM KNOW THAT WE NEEDED TO ALSO GET AN ESTIMATE ON PLUMBING NEEDS. THEY WERE SUPPOSED TO SEND OUT SOMEONE THAT COULD DO BOTH THE DRAIN CLEANING AND OUR SMALL PLUMBING JOBS. THEY SENT TWO PEOPLE INSTEAD OF ONE, THERE SEEMED TO BE SOME CONFUSION AT THEIR OFFICE. THE 2ND GUY STARTED WRITING A BILL, AND THEN I MENTIONED THAT THE OFFICE SAID THEY WERE SENDING ONE PERSON. AFTER SOME DISCUSSION, HE SIMPLY CHARGED IT AS A FREE ESTIMATE. THIS WAS A VERY CONFUSING TRANSACTION. I WOULD USE THIS COMPANY AGAIN, THE WORK WAS FINE, JUST A CONFUSING SET OF CIRCUMSTANCES.

HAD TO EXCAVATE 9 OR 10 FEET DOWN. HAD GOOD EQUIPMENT. WORKERS WERE FRIENDLY, COURTEOUS AND KNOWLEDGEABLE. DID NOT COMPARE PRICES, SO CANNOT GRADE PRICES. GAVE 10% DISCOUNT TO ANGIE'S MEMBERS SO SAVED MORE THAN MY MEMBERSHIP FEE!

GENTLEMEN WERE EXTREMELY KNOWLEDGEABLE ABOUT THE JOB THEY WERE DOING. THEY WERE VERY PROFESSIONAL AND PERSONABLE. THE JOB WAS WELL DONE. I WOULD HIRE THEM AGAIN WITH NO QUESTION. MY ONLY CONCERN WAS THAT THE ESTIMATE THEY GAVE US DID NOT INCLUDE USE OF THE BACKHOE OR THE SEPTIC CLEANING TRUCK, WHICH TOTALED AROUND $500.

THEY DID EVERYTHING THEY SAID THEY WOULD AT THE PRICE QUOTED. EVERYTHING IS FIXED. THE TECHNICIANS WERE VERY PLEASANT.

JOHN HUGHEY WAS VERY INFORMATIVE, KNOWLEDGEABLE AND ALWAYS RETURNED MY CALLS.

COMPANY DID NOT WANT TO HONOR THE 10% AL DISCOUNT FOR THE WORK I WANTED DONE AND THEN CALLED BACK AND SAID HE DIDN'T WANT TO SERVICE MY AREA. THE REPRESENTATIVE I SPOKE TO HAD AN INDIFFERENT ATTITUDE AND GAVE ME THE IMPRESSION MY BUSINESS WASN'T WORTH THEIR TIME AND EFFORT. I HAVE USED THIS COMPANY BEFORE (A FEW YEARS AGO) BUT THE GUY THOUGHT I WAS PULLING HIS LEG.

THEY WERE PROMPT, IT WAS ON A SUNDAY. THEY HAD THE WATER HEATER ON THE TRUCK. OTHER COMPANIES I CALLED SAID THEY COULD COME OUT, BUT THEY COULDN'T DO THE WORK UNTIL MONDAY.

THE COMPANY DID A GREAT JOB, EVEN WORKING TO HELP US FIND A WAY TO AVOID PUTTING IN A PUMP. THIS HELPED US SAVE APPROXIMATELY $2800.