Acme Plumbing Drain & Septic Svc

THEY'VE ALWAYS DONE GOOD WORK FOR ME AND THE PLUMBER WAS VERY NICE. ONE OF THE FIXTURES WAS MISSING A PART AND I HAD TO GET A NEW ONE AND THEY DIDN'T CHARGE ME ANY MORE FOR A SECOND VISIT.

NICK SMITH PERFORMED THE WORK. HE WAS VERY PROFESSIONAL AND THOROUGH. HE EXPLAINED THE CHARGES TO ME AHEAD OF TIME AND MADE SURE I HAD NO QUESTIONS. I WOULD HIGHLY RECOMMEND NICK SMITH WITH ACME PLUMBING.

VERY PROFESSIONAL. BOTH THE PHONE PERSON AND TECHNICIAN. PRICE WAS A LITTLE LESS THEN OTHERS CONTACTED. EXCELLENT JOB, BOTH KNOWLEDGEABLE AND COURTEOUS.

THEY CLEARED THE LINES FROM THE CLOGGED DRAIN. THEY USED AN AIR LINE TO BLOW THE LINE CLEAR FROM ALL THE HARD WATER DAMAGE. THEY ALSO REPLACED TWO FAUCETS IN THE MASTER BATHROOM. THEY WERE ON TIME, CLEAN, WORE SHOE PROTECTION SO HE DIDN'T TRACK DIRT FROM THE OUTSIDE.

THEY DID A GREAT JOB!!!! VERY PROFESSIONAL AND GREAT CLEAN UP. THEY CLEANED OUT MY BACKED UP TOILET.

WE CALLED ACME ON A SUNDAY REGARDING THIS PROBLEM AND THEY CAME OUT THAT SAME DAY AND TRIED TO SNAKE THE SEWER LINE TO NO AVAIL. THEY RETURNED AGAIN ON MONDAY, TRIED TO SNAKE THE LINE AGAIN WITH NO SUCCESS, AND DETERMINED THAT A PORTION OF THE PIPE LEADING TO THE MAIN SEWER NEEDED REPLACING. THEY WERE ABLE TO PERFORM THE JOB WITHIN A FEW WEEKS AND EVERYTHING WAS WORKING JUST FINE UNTIL 4 MONTHS LATER WE HAD WATER SUDDENLY COMING UP THROUGH OUR BASEMENT FLOOR. WE HAD SEVERAL ESTIMATES DONE FOR BASEMENT WATERPROOFING AND IT WAS DETERMINED THAT THE CAUSE OF THE PROBLEM WAS THAT THE DIRT AROUND THE NEW PIECE OF PIPE THAT ACME INSTALLED WAS NOT PROPERLY TAMPED DOWN. THE WATERPROOFING JOB COST ME ALMOST $10,000 AND I WAS UNABLE TO RECOVER ANY OF THOSE COSTS FROM ACME DUE TO A CLAUSE IN THE CONTRACT I SIGNED WITH THEM ABSOLVING THEM FROM ANY AFTER EFFECTS OF THEIR WORK. BE CAREFUL WHEN SIGNING CONTRACTS WITH THEM! I HAD TO LEARN THE HARD WAY.

THE TECHNICIAN WAS ABLE TO COME OUT AND DIAGNOSE THE PROBLEM, THEN DO THE INSTALLATION THE VERY NEXT DAY. WE WERE NEVER WITHOUT SERVICE. THEY ARE ONE OF THE ONLY COMPANIES THAT GIVES YOU A PRICE AND THEN STICKS TO IT. ALWAYS VERY ATTENTIVE TO CUSTOMER NEEDS. I WOULD RECOMMEND THEM...THEY GET AN "A1" RATING FROM ME!

ACME CAME OUT AND CLEANED THE SEWER LINE FROM THE CLEANOUT TO THE STREET. 3 DAYS LATER, IT BACKED UP AGAIN. THEY WERE VERY RESPONSIVE AND SENT AL HUFF OUT THE NEXT MORNING. HE DIAGNOSED A SECOND PROBLEM AND SOLVED IT BY CLEANING FROM THE FLOOR DRAIN TO THE CLEANOUT. VERY COURTEOUS AND KNOWLEDGEABLE. HE ALSO THREW IN REPLACING A DRAIN PIPE FROM THE WASH TUBS THAT WAS DRAINING SLOWLY.

THEY HAD A GREAT GUARANTEE AND THE WORK WENT VERY SMOOTHLY. THEY WERE VERY PROFESSIONAL AND I WOULD DEFINITELY USE THEM AGAIN.

I CALLED ACME AND A SERVICE REP WAS TO MY DOOR WITHIN THE HOUR. THE SERVICE WAS PROMPT, EFFICIENT, AND PROFESSIONAL.

THE TECHNICIAN WAS A VERY NICE MAN. WHEN HE CLEANED THE DRAIN, HE MENTIONED SEVERAL TIMES THAT I NEED A CLEAN OUT VALVE. WHEN HE WAS FINISHED CLEANING THE DRAIN, HE ONLY PULLED OUT ONE SMALL ROOT AND THE WATER WAS CLEAR. I HAVE HAD THIS DONE SEVERAL TIMES BY DIFFERENT COMPANIES AND THE WATER ALWAYS COMES OUT VERY DIRTY. I WENT INSIDE TO CHECK THE TOILETS AND FILLED THE WASHING MACHINE AND THEY WOULD NOT FLUSH WHEN THE WASHER IS EMPTYING, SO I KNEW IT WAS NOT CLEANED PROPERLY. HE TOLD ME THE DRAIN WAS CLEAN. HE TOLD ME AGAIN THAT I NEED A CLEAN OUT VALVE AND GAVE ME AN ESTIMATE FOR $987 FOR A 4" VALVE AND $1379 FOR A 6" VALVE. I CALLED THE COMPANY 2 DAYS LATER BECAUSE THE PROBLEM WAS NOT SOLVED. RICK ROLAND, THE GENERAL MANAGER, TOLD ME "DON'T CRY ABOUT IT" I SAID I'M AN ANGIE'S LIST MEMBER AND HE COMPLETELY CHANGED HIS DEMEANOR AND SAID THAT I GET A DISCOUNT. THEY SAID THEY WOULD SEND SOMEONE DIFFERENT BECAUSE THE TECHNICIAN HAS A SHOULDER PROBLEM TO DO THE CLEANING PROPERLY.

THE JOB WAS EXPLAINED VERY THOROUGHLY INCLUDING THE PRICE. THE WORK WAS COMPLETED ACCORDING TO THE ESTIMATE AND THE SEPTIC SYSTEM NOW HAS BEEN WORKING FOR 2 MONTHS. THERE WAS NO VISIBLE DAMAGE TO THE YARD. VERY PROFESSIONAL!

EXPLAINED THE SYMPTOMS OVER THE PHONE, AND THE RECEPTIONIST KNEW WHAT THE PROBLEM WAS. SENT OUT A VERY EXPERIENCED MAN THAT DAY. HE WAS EXTREMELY KNOWLEDGEABLE AND HELPFUL. HE DETERMINED THE PROBLEM, LOCATED THE CLEAN-OUT PIPE, AND FIXED THE PROBLEM. HE ANSWERED MANY OF MY QUESTIONS AND DID AN EXCELLENT PROFESSIONAL JOB.

WE CALLED ACME DURING THE EVENING TO COME OUT FOR SERVICE THE NEXT DAY. WE MADE AN APPOINTMENT, BUT THEY NEVER SHOWED UP, BECAUSE THEY WERE DOUBLE BOOKED. ALTHOUGH THEY WERE UNABLE TO GET TO US QUICKLY, THEY DID FINALLY CALL BACK IN THE AFTERNOON AND THEY WERE ABLE TO RECONCILE OUR PROBLEM OVER THE PHONE.

THE YOUNG MAN THAT CAME OUT (BILL) GAVE ME SOME HELPFUL HINTS ON KEEPING THE SEPTIC TANK RUNNING PROPERLY.

I HAVE USED ACME PREVIOUSLY AND THEIR PLUMBERS ARE VERY NICE & THEIR QUALITY OF WORK IS EXCELLENT. NO SVC CHG TO ANGIE'S LIST CUSTOMERS AND GET A 10% DISCOUNT PLUS SENIOR CITIZENS GET AN ADDITIONAL 5% DISCOUNT. THEY REPLACED THE BASKET AT NO CHARGE.

VERY SATISFIED WITH THE WORK, HOWEVER ONE OF THE WORKERS LEFT THE COVER TO THE SEPTIC TANK OFF, EXPOSING THE TANK. SINCE WE HAVE TWO SMALL CHILDREN WHO PLAY IN THE YARD, I WAS NOT HAPPY ABOUT IT. ACME CAME BACK OUT THE SAME DAY TO REINSTALL THE COVER WHILE APOLOGIZING, THEY MADE UP FOR IT. WOULD CERTAINLY USE THEM AGAIN AND WOULD RECOMMEND THEM TO ANYONE.

THEY DID A REALLY GOOD JOB. THEY WERE PROMPT AND HELPFUL. THEY GAVE ME GOOD ADVICE ON RE-DOING THE SYSTEM. IT WAS AN OVERALL POSITIVE EXPERIENCE.

IT WAS MUCH MORE EXPENSIVE THAN I EXPECTED. WORK WAS DONE WELL.

I ASKED IF SOME CEMENT COULD POURED INTO THE PIT AND THE PLUMBER THEN SAID THAT THIS WOULD BE OK, BUT WOULD COST $364 (I HAD TO COME UP WITH THE IDEA). ANOTHER PLUMBER WAS ASKED TO EVALUATE THIS AND COMMENTED THAT SECONDARY PITS ARE OFTEN BROKEN IN THE BOTTOM PURPOSELY, HE SUGGESTED A CEMENT BRICK ($4) TO SET THE NEW SUMP PUMP ON. NO TROUBLE WITH THIS SIMPLE ARRANGEMENT. PERSONALLY, I WOULD GET A SECOND OPINION ON ANY WORK SUGGESTED BY THIS COMPANY, PLEASE EXERCISE DUE CAUTION.

THEY RESPONDED IMMEDIATELY, WHEN I CALLED, AND CAME THE SAME DAY TO GIVE ME AN ESTIMATE. THE WORK ON THE DISCHARGE PIPE WAS DONE THE NEXT DAY; HOWEVER, WHEN THEY COMPLETED THAT WORK, THEY DISCOVERED THE PROBLEM WITH THE FINGER SYSTEM. THIS WORK WAS DONE THE NEXT DAY, AS THEY HAD TO BRING IN ADDITIONAL EQUIPMENT. MY YARD WAS LEFT IN REASONABLY GOOD SHAPE CONSIDERING WE HAD 2 INCHES OF RAIN THE NIGHT BEFORE AND THE SEPTIC WAS LOCATED UNDER MY PAVER PATIO. THE WORK HAS A 2 YEAR WARRANTY AND THIS WAS IMPORTANT TO ME. I WOULD DEFINITELY RECOMMEND THEM TO OTHERS.

THE WHOLE PROCEDURE TOOK ABOUT 10 MINUTES. HE USED OUR HOSE AND PUT SOME KIND OF TOOL ON THE END OF IT, TURNED ON THE WATER, AND IT WAS CLEAR!!! HARD TO DETERMINE PRICE? AD SAYS FREE SERVICE CALL PLUS 10% OFF, PRICE WAS $50.

ACME WAS RECOMMENDED BY MY REGULAR PLUMBER. BRYCE WAS ON TIME, WORKED QUICKLY AND CLEANED UP WHEN HE WAS DONE. IT'S NICE TO HAVE WATER FLOWING AGAIN.

DAVID MARKS, THE PLUMBER WAS VERY COMPETENT & POLITE. HE GAVE ME A 10% DISCOUNT FOR BEING AN ANGIE'S LIST MEMBER & ANOTHER 10% FOR HAVING DUG THE ORIGINAL HOLE WHICH LOCATED THE PIPE TO BE CUT INTO. WITHOUT THOSE DISCOUNTS, IT MAY HAVE BEEN WISE TO GET A 2ND ESTIMATE.

HE WAS VERY GOOD. HE ADVISED US ON HOW TO TAKE CARE OF THE TANK.