A & D Hydra Clean Inc

Dave Wilson has assembled a team of knowledgeable employees who responded to my emergency promptly and took decisive actions to remediate my water damage in a manner to aid the speed of restoration and minimize the cost! They are a family owned business specializing in fast and effect dry-out and reconstruction service. They are big enough to do the job and small enough to care!

Eric Mertz is their crack specialists. He is their chief specialists and knows the business upside down. They did an excellent job.

They came out and gave us a ridiculously high estimate. We decided to go with the company and the man from the company said that the final price would not go over the estimate. After all of the work was said and done we received another surprise bill for five hundred dollars. They gave us an estimate for how long the work would take and during the project they told us that it would actually have to take longer for all of the work to be completed. In the end the project took less time than they originally estimated and they used no extra materials so there was no reason to charge us an extra five hundred dollars for the project. They were overpriced for the work from the beginning, but to throw on an extra bill was ridiculous. I would have graded them better had they left the bill that they were supposed to. We got everything ready for Friday, because we needed to be out of the house. They called because they could not rent the truck and said that they would do the work Monday. Monday they called and said that they could not to the work Monday, because they could not rent the truck. We had to work around their schedule in the end. They were on time when they finally got everything scheduled. They were professional with their appearance and their speech; however they were not professional about handling the project with the price and the scheduling.

See above. They also returned several times to readjust the equipment and left the equipment a few extra days at no charge.

Our son awakened us about 5:30 AM on June 5, 2009, saying, "We have an issue here." I was about half way out of our bedroom before the squishing under my feet made it clear what the issue was. In our upstaris laundry room, next to the bedroom, water was shooting up to the ceiling. The floor was about an inch deep in water. Downstairs the ceiling was raining on the dining and kitchen area laminate floor and counters. After we turned off the water and got busy with the carpet cleaner and shop vac, I started carrying wet stuff outside. Our neighbor noticed we were having a "water problem" and recommended A&D Hydra Clean based on personal experience (we weren't Angie's list members at the time). A&D responded with a completely equipped truck and a crew of 4-5 men in just a few hours. They were able to accomplish the dry out very quickly as such things go. Our carpet did not need replacement, but the laminate did. Much of the downstairs ceiling had to be replaced, painted and textured. In all phases of the dry-out and reconstruction A&D was responsive and professional. There is no sign that anything in the house is a repair instead of the original. There were always company supervisors for any contractors and the project management and follow-up was excellent. Likely there are cheaper contractors in this area, but the A&D guys are the best we've ever heard of.

They were very professional and all the people did a nice job. The subcontractors were very good. They recently came back out 2 months ago, because we had a problem with our garbage disposal that they had reattached. They fixed it and we don?t have any problem with it now.

After realizing our water heater blew out at the bottom and flooded the lower area, I looked up Angie's list and found A & D. The owner answered his cell phone and within a few hours had a crew here to start the clean up. Only problem, couldn't get a plumber here until Sunday. Thinking the water was off to the water heater, they proceeded to clean up and start the drying process.Early Sun. I realized that water heater was still flooding the lower level. A & D returned to remove water and start drying again. They did an excellent job overall and would use them again, but hope I don't have to for water damage.

A&D was very thorough in making sure the interior walls were completely dried out before beginning the refurbishing to make sure mold wouldn't start growing. They did an excellent job in getting our house back to normal quickly both upstairs and in the kitchen. They answered all of our questions completely and were nice to work with. The refurbishing job was done very well, and we were very pleased with the results. I would recommend this company and would use them again (but hopefully I won't need to).

They were very quick to respond and very thorough in their work. I would definitely be willing to use them again.

They were very prompt, courteous and knowledgible. Eric responded right away and we trusted him to be in our house to dry out the floor and basement. He did a great job of taking care of our home when were were away. He had great experience, was trustworthy and we would use his company again if something like this happens. We highly recomend this company.

Best carpet cleaning experience we've had. Really brightened up the carpets and didn't leave any residue. Steve and Mike were very helpful.

The crew who came out was professional and came on time. Their pricing was fair as well. The quality of their work was good and I was satisfied with their service.

We have also found they left a bulk head full of water and fecal matter in between 2 spaces they did do remediation on. This bulk head also contained electrical wires. We have an HVAC that needs a $7000 dollar clean. We had to do more testing by a industrial hygienist. Ecoli has been found on surfaces never touched by the spill. At this point I am ready to file a criminal complaint. I have been in the emergency 3 times in the last month. I am expecting a full refund but also reimbursed for cost of cleaning HVAC system. If they don't fix them in some fashion I will report them to every city official because they are not registered only as rug and upholstery cleaners. They have no credentials to do mold remediation or general contracting. We had to leave our house because of total infestation, and had to remove all of our belongings because of the HVAC issues. August 22, 2009 Since my last communication further information and damage has come to light providing another $20,000 to $30,000. The most current industrial hygienist report (received last week) revealed strachyboctrus (black toxic mold) in "very high levels" throughout my house both on surfaces, in the air, and growing on the insulation. My entire house has been cross-contaminated including but not limited to my HVAC system and ducts. further demolition of materials revealed that portions of my ducts are flex-line and connot be cleaned. Cross-contamination has cost me an additional $15000 plus three trips to the emergency room for headaches, nausea, shortness of breath, lung pain, split vision and ringing in my ears. A and D was called to clean up a toilet water overflow which has the same protocol for remediation as mold. At the first arrival my home should have been partitioned and the HVAC should have been capped off. At the time that mold was discovered (in the first six hours of a two week job) the industrial hygienist should have been called and all work stopped until that report was complete. Rather than doing that they continued the dry-out over a two week period, scraped the mold that was there allowing it to become airbourn while my HVAC continued to run covering all of my posessions as well as the ducts with e-coli, strachyboctrus, chaetomium, corynbacterium as well as another one I cannot spell that can lead to diptheria. Al of this has been confirmed through I.H. reports. They completed all of this before they ever received an I.H. report. When confronted with these issues late in June upon discovery, their response was to instruct their employees not to speak with me at all and to not return my call at all. To date I have not spoken with the manager or the owner. They have offered no resolve, no refund, no explanation and no recourse. My insurance company paid A and D at my direction in good faith that the work was done properly - it was not.

They fixed it all beautifully. They matched up the paint exceptionally. I was in the hospital during the work so a few areas I couldn't grade them. My wife said they were great.

Perfect. I spilled battery acid. They cleaned the carpet.

All aspects of the service were positive.

Prompt, courteous, efficient, detailed, helpful & pleasant. Good job removing stains. Have used before and will use again.

They were polite and efficient. They were able to remove all the water from our basement.

This water damage event occurred in July 2007(this is a belated acknowledgment of this good company). The day after my husband's mother died, we discovered that a water pipe in our crawlspace had been leaking and spraying water on the sub-floor for several hours. We selected A & D Hydra Clean based on positive reports from Angie's List and the knowledge demonstrated by the owner, Dave Wilson, in our initial phone conversation. Dave and his employees handled our water damage event with such professionalism and competence that they took the stress out of this potentially stressful event. They were knowledgeable, respectful, and always willing to hear and answer our questions. They kept us informed at every stage of the four day drying out process. They were so considerate of our needs and time schedule at a time when we were dealing with my mother-in-law's death and her funeral. The drying out of the sub-floor was so successful that we did not have to have it replaced. The technicians always cleaned up their work area and even straightened the vapor barrier on the crawlspace floor so that it provided better coverage. Dave gave us $100 off the final bill for our Angie's List discount.

They did come on time to do the work. The workers that came and did the work were kind and polite and very easy to work. They price that they gave me was appropriate. I would use them in the future.

He came to my home for the estimate. He explained to me that the job would cost 1800-2000 dollars. I called another company and they gave me a better quote and decided to go with the other company. I then received a phone call from A & D and they asked me why I hadn't paid my bill! I explained that I hadn't had any work done they explained to me that I owed them 150.00 dollars for an estimate that was never communicated to me there was even a charge and not to mention the contractor only spent around 15 minutes in my home. I didn't receive the call to pay the "bill" for five weeks and I never even received a bill. They explained to me that they would put one in the mail today. I would also like to include that I never received a written estimate from this company.

Initially we brought them to dry up the floor, during the process they found mold, they also fixed that. We thought that they were very good, and professional, there prices were pretty good but our insurance covered.

Service was very professional & reasonably priced.

Went very well and their office was good with follow up.

One week before we were set to put our home on the market, we discovered water damage in our basement. I called A & D on a Monday morning, they came out within a hour, and began the job immediately. The job was completed by the end of the week and the basement was spotless. We had a showing on Saturday! The gentleman who came out to perform the job was incredibly personable and professional. He helped us find out where the leak was arising from and made recommendations to prevent future leaking.